• Manage a team that performs on-site services such as system installation, maintenance and repair
• Manage and handled service contracts and coordinated of general support services, including defining equipment and service scope with customer and sales department
• Oversee procurement to prepare equipment PO’s, installation and parts lists and vendor-required items, as well as coordinate shipment and installation to the customer site
• Supervise and schedule mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations
• Make recommendations and design policies and rules that will reduce costs and improve the efficiency of the services
• Consult with in-house Engineering to resolve customer’s problems
• Evaluate and arrange for in-house training of service personnel
• Hiring and training of new employees
• Positioning all building parts according to kthe nowledge of the unit being assembled and has a detailed insight and understanding of drawings and supporting documentation.
• Working in the facility and helping the crews with all aspects of assembling buildings.
• Maintains an excellent driving record and is approved to operate company vehicles.
• Represents Trachte with professionalism and appropriate conduct when providing on-site services, working with the customer, customer representative, subcontractors, or fellow employees.

Skills: Team Management, Service Contract Coordination, Procurement Oversight, Installation Supervision, Policy Development, Problem Resolution, Personnel Training, Professional Conduct

• Lead and guide the work of technical staff.
• Serve as liaison between business and technical aspects of projects.
• Plan project stages and assess business implications for each stage.
• Monitor progress to assure deadlines, standards, and cost targets are met.
• Responsible for the coordination and completion of projects
• Oversees all aspects of projects, leading a team on large projects or a significant segment of large and complex projects
• Analyzes new and complex project-related problems and creates innovative solutions that normally involve the schedule, technology, methodology, tools, solution components and financial management of the project
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project
• Prepares reports for upper management regarding status of project
• Oversee the installation department to ensure new customers are serviced to a high quality, in a timely manner.
• Oversee the service department to ensure existing customers are also serviced to a high quality, in a timely manner.
• Determine schedules and assignments for work, based on work priority and skill of staff.
• Provide guidance and support to Project Manager on large commercial jobs to ensure proper field support and technician training. 

Skills: Technical Team Leadership, Project Liaison, Stage Planning, Progress Monitoring, Project Coordination, Solution Innovation, Deadline Management, Quality Assurance Oversight

• Identify and/or define training needs for outside agents and company representative organizations.
• Establish an effective work plan that provides prompt customer service and ensures that contractual requirements and commitments are met.
• Travel nationally or internationally to airport installations for sales support, project support, and associate performance evaluations or technical support.
• Meet all company and equipment-related safety requirements.
• Ensure proper and accurate filing of service reports.
• Service equipment to ensure proper operating condition at the customer's site, including troubleshooting, repairs, upgrades, and preventive maintenance
• Troubleshoot problems mechanical, electrical, pneumatic, communications, and use diagnostic software to determine control issues.
• Support the company’s growth initiatives by developing additional service offerings.
• Track, record, and analyze warranty and non-warranty service hours, ensuring performance is in line with company goals.
• Track and manage unresolved equipment issues for customers, driving towards resolution.
• Contribute to future sales potential by ensuring the satisfaction of present customers and generating sales leads for the Regional Sales Managers.
• Authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues that need to be rectified for proper operation of the product.

Skills: Training Needs Identification, Customer Service Planning, Safety Compliance, Equipment Servicing, Troubleshooting Skills, Service Offering Development, Performance Tracking, Sales Support Coordination

• Maintain high-level technical knowledge of new and existing products.
• Maintain a working knowledge of the latest technology and processes in the electrical service arena
• Identify and/or define training requirements for associates.
• Hands-on the leader to proactively lead and develop service teams' technical capabilities.
• Recruit, retain, and coach Service Team members to ensure the proper competencies are in place to meet company goals.
• Manage staffing, scheduling, training, workload balancing, and performance management.
• Develop plans and schedules to gain full qualification of in-house and agents/representatives to support customer requirements.
• Work with technicians to troubleshoot and solve install/service issues.
• Manage and Motivate the internal operations administrative team.
• Using documented Best Practices to ensure proper management of inventory, fleet, and safety programs.
• Manage a technically capable Field Services team, which underpins ‘BreakFix’ for LAN Maintenance and Managed Services.
• Meet and exceed the contractual SLAs and consistently deliver a fantastic customer experience.
• Provide professional, well-coordinated and efficient field resources for installation and project programs at 1st and 2nd line level.

Skills: Technical Expertise Maintenance, Training Requirements Definition, Team Leadership, Staff Management, Scheduling and Planning, Troubleshooting Assistance, Inventory and Fleet Management, Customer Experience Enhancement

• Manage inventory function so that maintenance spares and new hardware are in the right place at the right time, with stock accurate and ready to go.
• Track the performance of Field Engineering KPI’s, and proactively manage the team to achieve them.
• Set and manage individual’s objectives and KPI’s using CG’s management system.
• Deliver consistently superior internal and external customer service.
• Work with the Service Delivery and Project teams to ensure a seamless customer experience.
• Continuously review and improve performance, working with the wider business to deliver improvements.
• Customer-facing representative for customer project planning and customer escalations.
• Drive productivity, successful outcomes and scale
• Prepare Field Engineering to meet strategic growth plans for Connectivity as a Service, a unique offer that will result in explosive growth.
• Ensure and measure process adherence.
• Improve productivity and successful outcomes by developing processes and systems to better manage Field Engineering requests and streamline engineering activities, in partnership with delivery and development teams.
• Manage the team and resources and ensure there is sufficient capacity and coverage at all times, to meet the growing demands of customer base and volumes.
• Increase the versatility and productivity of the team by delivering a learning and development plan to increase task and technology capability.

Skills: Inventory Management, KPI Tracking and Management, Superior Customer Service, Seamless Team Integration, Performance Improvement, Strategic Growth Preparation, Process Adherence and Enhancement, Team Capacity Management

• Maintain a national service network for the service of Lochinvar products.
• Manage Field Service Technicians, schedule on-site visits, and monitor specialty and travel expenses.
• Manage Call Center Supervisor, providing technical assistance to the team
• Analyze Call Center staffing levels and meet Call Center metrics and goals.
• Manage labor bill information, approve workflow, and analyze data to determine root cause of expenditures.
• Manage incoming legal issues related to product performance, service and warranty.
• Plan and manage the budget for Technical Service Operations.
• Write and review Technical Service bulletins in conjunction with Engineering, Manufacturing, Quality and Product Management.
• Participate in customer interactions to ensure high levels of satisfaction and relationship development.
• Establish work procedures and processes that support company and departmental standards and strategic directives.
• Oversee JDE Customer Service Management System and Salesforce utilization.

Skills: National Service Network Management, Field Technician Coordination, Call Center Oversight, Data Analysis and Workflow Management, Legal Issue Handling, Budget Management, Technical Writing and Review, Customer Relationship Development

• Manage the technical field service resources to staff service projects to meet schedules within budget.
• Manage the technical resource schedule and loading for all projects and RFQs.
• Collaborate with Project Managers, systems functional managers, other ATS divisions, and Global Services to ensure that the right resources are provided to fulfill resource requests.
• Manage customer escalations and conduct problem-solving exercises to ensure that the issue root cause of the issue is identified, and proper corrective actions are implemented.
• Gauge customer satisfaction through the use of surveys and, as necessary, customer visits.
• Coordinate the projects, to identify proactive solutions to maximize the service offerings and resource utilization. 
• Deploy and conduct analysis to identify and promote value-added service solutions for customers by utilizing contractors, embed ATS team members at customer sites resources, and other appropriate resources.
• Encourage the continued evolution of the service business through the use and deployment of technology and best practices. 
• Participate with Global Services on the implementation and enhancement of customer-facing interfaces for spare parts technical services.
• Follow all safety rules and regulations.

Skills: Technical Resource Management, Schedule Coordination, Interdepartmental Collaboration, Customer Escalation Handling, Customer Satisfaction Measurement, Project Coordination, Service Solution Development, Technology Deployment in Services

• Responsible for the management and updating of applicable service departmental ISO procedures, guidelines, templates and best practices. 
• Participate in audits as necessary to demonstrate conformance to department processes.
• Collaborate with other ATS Divisions and Global groups to disseminate best practice, collaborate on opportunities and engage in corporate initiatives.
• Coach and mentor the team to ensure conformance to guidelines and best practices. 
• Provide supportive and constructive feedback to team members and manage performance.
• Provide daily, weekly and monthly reporting on key performance metrics to Service Leadership. 
• Actively encourage and implement initiatives to improve metrics and achieve department goals.
• Participate in ABM and Kaizen events
• Provide hands-on support if needed in critical situations and ensure that deadlines are achieved.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Participate in the customer on-call remote support program
• Adhere to health and safety policies and practices

Skills: ISO Procedure Management, Audit Participation, Interdivisional Collaboration, Team Coaching and Mentoring, Performance Management, Reporting and Metrics Analysis, Initiative Implementation, Ethical Standards Compliance

• Manage personnel and activities of a field service district including main and satellite office(s)
• Measures/analyses business results, and adjusts short-term business tactics to accomplish goals.
• Meet or exceed the established business goals and objectives
• Prepare budgets, forecasts, and contingency plans for the district in accordance with corporate systems and requirements
• Manages base costs and the company’s assets (equipment and inventory) to gain operational efficiencies and productivity
• Report to management on results, progress, problems and action plans
• Play a leadership role in generating sales opportunities.
• Leverage activities of field engineering, Business Development, and core sales to ensure the district’s profitable growth.
• Establishes relationships with key accounts and contacts, and has knowledge of all major accounts within the district.
• Ensure the Safety responsibilities for this position are carried out.
• Implement internal policies and procedures according to company policy
• Act as liaisons for service and plant personnel ensuring warranty obligations are fulfilled.
• Evaluate the performance of staff through the APP (Annual Performance Planning) process.

Skills: District Management, Business Analysis, Goal Achievement, Budget and Forecast Preparation, Asset and Cost Management, Sales Leadership, Key Account Relationship Management, Safety and Policy Implementation

• Coaching and developing staff within the district.
• Make recommendations regarding hiring, promotion, etc.,
• Manages customer relationships and remains proactive in proposing solutions to issues they may face.
• Build a strong partnership with distributors.
• Be the point of escalation for customers (technical, scheduling ….) and distributors.
• Contribute to business growth and deployment and execution of the service strategy across Italy and Israel.
• Leverage internal relationships to enhance customer experience and business performance. 
• Serves as the interface between the customer and all Cytiva organizations (Sales, Engineering,… ) in the best interests of the customer.
• Be the frontline management of a team of 6 Field Service Engineers.
• Accountable for positive leadership including team development, coaching, career development and performance management.
• Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
• Ensure technical excellence & compliance in the field.

Skills: Staff Coaching and Development, Customer Relationship Management, Distributor Partnership Building, Escalation Point for Customers, Business Growth Contribution, Internal Relationship Leveraging, Team Leadership, EHS Policy Compliance

• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain scheduled assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Qualifications: BS in Electrical Engineering with 6 years of experience

• Demonstrated experience leading field service teams
• General proficiency in hardware, software and/or operating systems environments
• Experience driving post-mortem activities, including Root Cause Analysis (RCA), and Event Reports
• Extensive line management experience for large teams and a passion for training, mentoring and developing teams.
• Stakeholder management at all levels.
• Experience in continuous improvement.
• Exceptional service and delivery experience.
• Experience in a project engineering or site engineering role and/or knowledge of the construction and/or infrastructure asset maintenance industries, design management and engineering project management principles, and site management principles including an understanding of employee relations and union agreements, safety, risk management and field-related issues.
• Commercial acumen and analytical skills for managing inputs and outputs of a commercial assignment, combined with planning and organizational skills for managing competing priorities.
• Problem-solving, technical and analytical skills to support the implementation of organizational policies, procedures and programs and project engineering operations.
• Strong written and verbal communication skills to persuade, facilitate decision-making, manage expectations, influence and build relationships with key stakeholders

Qualifications: BA in Business Administration with 7 years of experience

• Ability to respond to emergency maintenance issues for traffic services on an on-call basis.
• Experience with managing work order management, setting crew priorities and expectations, scheduling, and quality assurance and control.
• Experience reading blueprints, surveys and equipment specifications.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• Ability to assemble information and make written reports and documents in a concise, clear and effective manner
• Ability to use independent judgment as situations warrant.
• Strong interpersonal relationship skills with the ability to establish and maintain cooperative and effective working relationships with other employees, government officials, contractors, suppliers, and the general public
• Must possess and maintain a valid Florida Driver's License
• Master’s degree in Civil or Electrical Engineering
• Understanding of standards of traffic control principles, the Manual on Uniform Traffic Control Devices, and equipment necessary for the performance of duties.
• Knowledge of traffic and transportation practices, including emergency operations, as necessary in the completion of daily responsibilities
• Experience in field services managing maintenance contractors who install, repair, and maintain traffic lights, fiber optic cable and newly installed smart County components.
• Capability to use TMC system software, closed-loop system software, camera operations software and other various computer mapping and database applications relating to intelligent transportation systems
• Knowledge of communications systems including basic construction and repair techniques, methods, equipment and tools, electrical circuits, schematics and solid-state devices.

Qualifications: BS in Mechanical Engineering with 6 years of experience

• Experience managing a highly diverse team in a challenging environment with a mix of infrastructure, equipment and systems and a wide variety of client groups.
• Able to multi-task, be detail orientated and possess strong analytical skills (needs to be proficient with Excel and data manipulation).
• Great time management and prioritization skills with the ability to adapt to changing priorities.
• Exercises good judgment, and knows when to flag issues and when to deal with them independently.
• Strong communication skills at all levels, both verbal and written and excellent presentation skills.
• Energy, enthusiasm, and commitment are essential characteristics in this fast-moving environment.
• Good knowledge of structured problem-solving tools and methodologies.
• An excellent motivator, self-starting, with an enthusiastic approach.
• Strong team ethos with a result-driven focus.
• Ability to influence at varying levels across the organization
• Ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Ability to effectively manage a team

Qualifications: BS in Industrial Engineering with 5 years of experience

• Ability to maintain strong customer relations
• Flexible and self-motivated, with an aim to achieve high-level customer happiness
• Knowledge of the mining equipment industry
• Knowledge of hydraulics, pneumatics and electrical systems
• Ability to read blueprints and interpret equipment schematics
• Ability to facilitate technical training and impart detailed information
• Experience operating heavy equipment
• Excellent verbal and written skills
• Knowledge of RCRA, DOT and DEA Regulations for waste characterization and the transportation of hazardous waste
• Ability to manage/prioritize several tasks simultaneously and meet deadlines
• Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint

Qualifications: BA in Management with 4 years of experience

• POS installation and maintenance experience.
• Strong organizational, time management, and results-driven leadership skills.
• Ability to train and instruct others in proper trade practices and techniques.
• Experience in administering processes and policies for safety, attendance, performance work rules, and code of conduct.
• Knowledge of computers and relevant software applications
• Proficiency with Microsoft Office Suite products and familiarity with field service/customer support software tools
• Familiarity with working in environments that fall under PCI compliance
• Experience in managing high-volume residential or related construction projects
• Experience in conducting site visits and maintaining standards.
• Excellent people management & communication skills
• Excellent people management, communication, negotiation, influencing and presentation skills
• Experience in managing field-based service repair technicians
• Experience in leading teams and fostering highly collaborative work environments, championing innovation, and advancing the capabilities of high-performing teams

Qualifications: BS in Information Technology with 5 years of experience

• Experience managing personnel who perform on-site routine services including installation, maintenance and troubleshooting of telecommunication solutions, overseeing scheduling and training of field service technicians
• Experience in the installation, configuration, and testing of IP networking equipment and systems
• Familiarity with Windows, Linux, server virtualization, and Cisco routing/switching preferred
• Familiarity with Next Generation 911 (NG 9-1-1) hardware/software applications
• Comfortable working in a fast-paced environment and have demonstrated skills needed to operate in a team-oriented organization.
• Excellent communication, and interpersonal skills.
• Experience in managing KPI reporting through drawing insights from the data and analyzing trends
• Strong interpersonal and communication skills, exercising diplomacy and good judgment.
• Computer proficiency, including Microsoft 365 and experience with MS Excel Field Service
• Strong situational judgment and risk management skills.
• Ability to supervise and plan team workload.
• Ability to build and maintain customer relationships to ensure customer satisfaction and future growth opportunities.
• Strong situational judgment and risk management skills.

Qualifications: BA in Logistics with 6 years of experience

• Experience in the provision of engineering projects to public / private sector clients.
• Experience in the provision of engineering solutions in an energy management capacity is desirable.
• Experience in the management of installation resources to deliver electrical and ICT engineering systems.
• Experience in managing client relationships in either an account manager or technical expert capacity.
• Experience in developing systems and processes for both the management and delivery of projects.
• Good knowledge of Health and Safety legislation, Regulations and Approved Codes of Practice.
• Able to interpret technical documents, specifications and drawings.
• Ability to undertake business development and negotiation of commercial opportunities with customers and 3rd party stakeholders.
• Proficient in the use of Microsoft Office packages (especially Excel).
• Excellent written and verbal communication to apply to report writing and the delivery of presentations.
• Excellent numerical reasoning and problem-solving.
• Ability to organize and prioritize work to meet deadlines and manage the expectations of project stakeholders.

Qualifications: BS in Operations Management with 7 years of experience

• Proficient in Microsoft Office Suite and CRM
• Strong computer skills including Microsoft Office and industry-specific applications
• Ability to communicate effectively with team members, management, and customers
• Ability to work independently, with minimal direct supervision
• Ability to adapt and comply with Company/customer requirements
• Ability to work in a rapidly changing, multi-cultural environment
• Experience troubleshooting and diagnosing problems with Gasoline/Diesel Engines, Transmissions, Hydraulics, Electrical Systems, and more.
• Experience working with clients face to face and external service teams.
• Able to prioritize tasks and communicate information in a fast-paced environment
• Able to adapt and respond to changing deadlines
• Strong customer service/account management skills
• Strong team management skills

Qualifications: BS in Computer Science with 6 years of experience

• Strong problem-solving, attention to detail, and analytical ability.
• Ability to analyze and consider potential conclusions as it relate to historical data and current events to anticipate business needs and implement plans accordingly.
• Strong verbal and written communication, the ability to communicate effectively, conduct meetings, and deliver formal presentations.
• Strong Customer and team interpersonal and leadership skills with the ability to motivate others.
• Ability to interact and influence at all levels of the organization.
• Works effectively and proficiently with customers, vendors, and management team to build relationships and investigate and resolve issues and challenges.
• Ability to work independently, organize and prioritize workload to meet deadlines, utilize a wide degree of creativity and latitude to accomplish goal
• Understand business implications of decisions, and complete multiple tasks/projects with minimal supervision in a fast-paced environment.
• Ability to drive team efficiency and productivity while fostering a positive, motivational work environment that supports collaboration and teamwork. 
• Ability to conduct business with integrity, high moral standards, and ethical behavior.
• Knowledge of Microsoft Office including Excel, PowerPoint, Sales Force Automation

Qualifications: BA in Communications with 5 years of experience