FIELD SERVICE TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Mar 20, 2025 - The Field Service Technician role requires advanced technical skills in handling industrial packaging equipment and providing critical customer support. This position possesses a thorough understanding of PLC programming, battery storage solutions, and the use of Salesforce (FSL), complemented by essential computer skills in Microsoft Office and Google Apps. The role demands strong plumbing and electrical expertise, exceptional attention to detail, and the ability to operate effectively within cross-functional teams to meet organizational objectives.

Essential Hard and Soft Skills for a Standout Field Service Technician Resume
  • Equipment Installation
  • Testing & Maintenance
  • Systems Engineering
  • Fault Diagnosis
  • Device Troubleshooting
  • Preventive Maintenance
  • Technical Training
  • Systems Integration
  • Instrument Installation
  • Procedure Development
  • Technical Support
  • Report Writing
  • Sales Promotion
  • Travel Coordination
  • Expense Management
  • Customer Feedback
  • Customer Service Excellence
  • Cross-functional Collaboration
  • Deadline Management
  • Issue Resolution

Summary of Field Service Technician Knowledge and Qualifications on Resume

1. BS in Mechanical Engineering with 2 years of Experience

  • Experience working with FDA-regulated products
  • Ability to obtain and maintain a DOT physical card
  • Good written and verbal communication skills
  • Ability to work independently
  • Ability to manage time effectively
  • Ability to resolve conflict
  • Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
  • Effectively present information both verbal and written in one-on-one and small-group situations to customers, clients, and other employees of the organization
  • Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.
  • Knowledge of German and/or French and for internal communication a good understanding of English.
  • Experience in mechanical/electrical control systems, hydraulics/pneumatics
  • Ability to demonstrate systems and operate Waterjet equipment within safety guidelines
  • Excellent customer-facing interaction skills to build relationships and credibility.

2. BS in Electrical Engineering with 3 years of Experience

  • Understanding of electrical schematics, components, panels, and power distribution at a minimum.
  • Electrical safe work practices with an emphasis on NFPA 70E
  • Ability to use Digital Multi-Meter/Amp Meter
  • Ability in hydraulics, electric, pneumatic, and mechanical systems is preferable
  • Technical and mechanical ability to work with hand tools, power tools and machines
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Demonstrated time management skills, ability to set priorities
  • Excellent telephone, written correspondence, and presentation skills
  • Excellent interpersonal skills and motivation
  • Ability to work independently from a remote home-based location
  • Water treatment or specialty chemical industry experience
  • Knowledge of boilers, cooling towers, and wastewater treatment systems

3. BA in Information Technology with 4 years of Experience

  • Experience reading electrical/mechanical drawings, CAD drawings and giving technical phone support
  • Experience and/or training in industrial packaging equipment
  • Experience with packaging equipment service 
  • Experience with Microsoft Office with emphasis on Outlook, Word and Excel and Service Max 
  • Knowledge of PLC programming 
  • Experience with Battery Storage solutions
  • Experience dealing with customers in critical situations.
  • Basic technology and math skills
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to successfully complete required safety training.
  • Computer technology experience including Email, Excel, Word, Google Apps, Cell Apps.
  • Experience with Salesforce (FSL)
  • Ability to use hand and power tools.
  • Plumbing and electrical skills
  • Attention to detail, Time management, communication skills, decision making, interpersonal relationships, computer, and organizational skills.
  • Ability to work cross-functionally to achieve company goals

4. BS in Electronics Engineering with 3 years of Experience

  • Able to gain access to highly secured environments
  • Excellent verbal and written communication skills, including a positive attitude
  • Proficient in iOS, MS Office applications and Windows OS
  • Personable, approachable and able to work easily with others at all levels
  • Excellent ‘customer first’ communications skills
  • Extroverted and positive personality even in the most dire situations
  • Strong tendency to read and respond to body language and verbal cues
  • Ability to set and track goals for themselves
  • Ability to multi-task and work on more than one project at a time
  • Ability to initiate and follow through on assignments without any coaching and work as a proactive team player
  • Able to commit to and meet project deadlines
  • Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
  • Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
  • Ability to balance other business considerations
Relevant Information
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