• Pumping equipment removal and installation
• Pump disassembly, inspection, report, and repair
• Maintaining and repairing tools and equipment
• Read, understand, and follow written instructions.
• Listen, understand, and follow verbal instructions.
• Provides superior customer service and communication.
• Ensure customers receive the highest quality technical and customer service in the industry.
• Create and enhance relationships by listening to and resolving customer issues in a timely manner.
• Complete all assigned equipment installation, repair, preventative maintenance and assessment activities and associated paperwork.
• Provide equipment training as requested to customers.

Skills: Pump Equipment Handling, Pump Repair, Tool Maintenance, Instruction Compliance, Verbal Communication, Customer Service Excellence, Relationship Management, Equipment Training.

• System installation, managing repairs/returns process, training and ongoing servicing
• Building client relationships and communicating issues/learnings to the technical team
• Liaising with the technical team and sharing information effectively
• Working closely via phone and other IT to communicate with an in-house customer service representative and in-house technical support team to determine, schedule and solve client issues as efficiently as possible
• Working with the in-house team to document service reports and ticket resolutions
• Complete and turn in field reports that capture work completed on site
• Practice and adhere to all safety and training
• Complete and turn in field reports that capture all time and work completed on-site
• Provide diagnostic analysis, repair, or preventative maintenance to customers
• Complete on-site system audits and evaluations
• Practice and adhere to all safety and training

Skills: System Installation, Repair Management, Client Relationship Building, Cross-Team Communication, Service Documentation, Field Reporting, Safety Compliance, Diagnostic Analysis.

• Respond and provide technical direction to customers regarding operational issues, firmware and upgrades.
• Perform dial-ins and web training for customers to go over and review system behaviors and designed features.
• Troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
• Install and configure computer, peripheral hardware and networking components at customer premises.
• Troubleshoot and correct problems on devices/equipment, down to board level.
• Configure network switches, routers, & firewalls for system replacement or expansion purposes.
• Perform general maintenance repairs on parking access and building access systems, software and/or hardware related.
• Provide first-class customer service, to internal and external customers.
• Properly identify when higher level support is needed. 
• Work closely with peers and support team to ensure customer expectations are met.

Skills: Technical Support, System Training, Troubleshooting, Hardware Installation, Network Configuration, Maintenance Repairs, Customer Service, Team Collaboration.

• Travel to customer facilities to perform service and installation of equipment
• Train customers on the proper methods of utilizing machines
• Develop and maintain a positive customer relationship
• Meet with Engineering and Sales to brief on machine and results following installation
• Utilize the proper tools to accomplish the job
• Complete Service Reports
• Work with the Engineer on all changes and parts so BOM is accurate
• Conduct on-site operational assessments site surveys
• Manage equipment and parts inventory on service vehicles.
• Responsibly care for company assets (vehicles, equipment & parts) in accordance with all company policies.
• Assist with the onboarding and training of other service technicians.

Skills: Equipment Installation, Customer Training, Relationship Management, Interdepartmental Briefing, Tool Utilization, Service Reporting, On-Site Assessments, Inventory Management.

• Installation and configuration of SG products.
• Provide customer training.
• Enable customers to be able to resolve most technical issues themselves.
• Providing technical support on-site, via email or telephone.
• Give clear verbal and written help to customers.
• Troubleshoot and resolve issues both on-site and remotely.
• Carry out planned preventive maintenance.
• Provide support to the production department.
• New installation, maintenance, repair and commissioning of pumps and aggregates
• Independent execution of problem analysis and problem solutions

Skills: Product Installation, Customer Training, Technical Support, Communication Skills, Troubleshooting, Preventive Maintenance, Production Support, Problem Solving.

• Computer literate in Microsoft Outlook & basic Word & Excel documents
• Good customer service skills
• Good interpersonal skills & problem-solving
• Good verbal & written skills are essential.
• Good understanding of basic electrical, refrigeration & pressurized systems fault finding to component level
• Strong communication skills in Dutch and English.
• Able to multitask and manage priorities
• Strong customer service sense
• Knowledge of field instrumentation
• Solid analytical / problem-solving skills and technical skills with a high level of attention to detail
• Ability to troubleshoot, test, repair and service laboratory equipment including autoclaves, rotary evaporators, and other products.
• Experienced in installation, calibration, maintenance and troubleshooting of software-driven multidisciplinary equipment in industrial settings
• Ability to adapt to changing work schedules.

Qualifications: BS in Mechanical Engineering with 4 years of Experience

• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and often stressful working conditions.
• Highly organized and able to prioritize tasks.
• Ability to present ideas and results in a logical manner.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• Strong time management skills, ability to manage multiple functions and adherence to daily deadlines.
• Ability to maintain a professional appearance
• Proficient in Microsoft Office Applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination, and collaboration skills.
• Experience in the field of medical equipment, operating rooms, central sterile or biomedical experience preferred.
• Experience in electro-mechanical equipment installations 

Qualifications: BA in Information Technology with 3 years of Experience

• Problem-solving and mechanical troubleshooting skills
• Good communication skills, both written and verbal
• Ability to think outside the box
• Experience in heavy equipment field repair
• Working knowledge of electrical and hydraulic
• Blueprint and low-voltage electrical/hydraulic schematic reading ability
• Adhere to all onsite PPE requirements
• Familiarity with electronics, electronic testing equipment, plumbing, mechanical equipment, and hand tools.
• Strong analytical, systems, and problem-solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgment.
• Knowledge and experience with oilfield equipment and service
• Experience with schematics and blueprints.
• Excellent Communication skills (verbal and written).

Qualifications: BS in Electronics with 4 years of Experience

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Experience with machining or handling delicate metal instruments is desirable.
• Good verbal and written communication skills
• Ability to maintain accurate equipment inventory on the truck and on the Rigs
• Knowledge of oil and gas field components, including software and hardware
• Ability to lead and assist other techs and colleagues

Qualifications: BS in Computer Science with 3 years of Experience

• Experience with basic test equipment (i.e., Digital Voltmeter/DVM)
• Knowledge of proper soldering technique
• Excellent verbal & written communication skills
• Excellent customer service and interface abilities
• Knowledge of MS Outlook, Word & Excel
• Knowledge of SAP & Salesforce.com 
• Experience in the use of tools, and diagnostic test equipment
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues
• Experience in the assembly, maintenance and commissioning of technical systems
• Excellent knowledge of electrical engineering and mechanics
• Knowledge in the field of control and regulation technology
• Experience in customer-related work in the field

Qualifications: BA in Industrial Technology with 4 years of Experience