• Collect customer information of FP, PP and CAM factories, and summarize customer complaint data by type.
• Familiar with all product manufacturing processes.
• Coordinate internal communication, and investigate and analyze the cause of customer complaints.
• Associate the team to resolve customer complaints in a timely and effective manner.
• Collaborate with the commercial team to visit customers and collect client operation information。
• Analysis of data and make regular/test reports to the customer.
• Perform field site visits to evaluate customer concerns
• Evaluate Cambria quartz products on site both residentially and commercially and perform finish work as appropriate
• Assess, document, and provide input on site findings with regional team
• Engage with the local Boston Distribution Center team to discuss opportunities and market trends
• Maintain vehicle and all supplies which includes keeping clean and in good working order

Skills: Customer Information Collection, Complaint Data Analysis, Manufacturing Process Proficiency, Internal Coordination, Customer Issue Resolution, On-Site Evaluation, Report Preparation, Market Trend Analysis.

• Responsible for managing day-to-day Customer Support projects specific to external O&M partners/vendors.
• Collaborates with Support management and internal company resources to respond and resolve O&M issues.
• Responsible for, and contributing to successful completion of assigned projects and program objectives.
• Manages daily intake of escalated issues via Salesforce.
• Communicates issues in a timely manner to internal and external resources.
• Adheres to clearly defined responsibilities and accountabilities for key program/project roles.
• Develop, maintain, and report progress/resolution on a basis, per leadership needs.
• Works closely with numerous business partners including technology, learning, contact center leaders and others to report, respond and resolve issues.
• Maintain internal/external established service levels.
• Develop daily, weekly and monthly status reports for management

Skills: Project Management, Issue Resolution, Salesforce Management, Stakeholder Communication, Role Accountability, Progress Reporting, Partner Collaboration, Service Level Maintenance.

• Provide direct technical support to the Dealer network in the UK/ROI and will provide a high level of technical support and assistance to speedily and effectively resolve service issues and parts technical cases.
• Collate and quantify market field service issues and liaise with EAME technical teams for source plant technical / engineering team resolution
• Provide Service Training to Dealer staff on tractor products at both AGCO and Dealer locations
• Attend factory training and product updates
• Respond to dealers' Tech Connect cases through Salesforce Service Cloud
• Respond to dealer telephone calls through One Number
• Maintain Technical Knowledge through training, technical updates and self-learning.
• Attend Service Review Meetings 
• Deliver technical updates to the dealer network
• Carry out customer and dealer visits
• Support internal staff with technical information and assistance

Skills: Technical Support Provision, Market Issue Analysis, Service Training Delivery, Salesforce Service Cloud Expertise, Communication Skills, Technical Knowledge Maintenance, Customer and Dealer Visits, Internal Support Coordination.

• Support department service levels and key performance indicators within established guidelines and under general supervision.
• Adhere to and improve functional standard work to improve efficiency and effectiveness of work results.
• Act as contact for review and completion of incoming service requests.
• Provide support on departmental functional responsibilities across MassMutual’s distribution system and product lines. 
• Support individual / team service level and quality expectations.
• With direction, apply State requirements and business practices for prompt and accurate case resolution.
• In adherence with documented service expectations and standards, provide service response support to in-bound inquiries, including work requests, phone calls, and emails from customers, business partners, and field representatives.
• Listen, document, and respond to inquiries within expected timeframes. S
• Support individual and team service level and quality expectations.
• Provide business expertise to customer issues / continuous improvement opportunities to drive efficiency and increase capacity.
• Provide a presence at meetings/huddles to influence dialogue and progress.
• Communicate updates to impacted groups within the department.
• Serve as a liaison or lead to the team or cross-departmental problem-solving initiatives.
• Coordinate and provide support to peers throughout the implementation of assigned tasks.

Skills: Service Level Support, Process Improvement, Case Management, Cross-Functional Support, Regulatory Compliance, Inquiry Response Management, Problem-Solving Leadership, Communication and Coordination.

• Supervise all aspects of job preparation, tool assembly, deployment, and installation ensuring 100% customer satisfaction.
• Identify possible problems in running equipment while communicating with the customer and NOV Operations.
• Maintain Communication with the Operations Team and update the team before, during, and after service work.
• Ensure that all possible preparations have taken place, equipment is fit for use, and all pre-installation checks have been carried out, as well as ensure that all documentation is accurate and accounted for.
• Oversee installation of all equipment at customer job sites including any third-party equipment being run in conjunction with NOV equipment.
• Maintain appropriate contact with a customer representative at the well-site from point of dispatch to release from location and arrival back to base of operations.
• Produce in-depth reports of all well site activities prior to and during installation.
• Account for, caliper, and measure all NOV and third party equipment against job specifications
• Perform hydraulic calculations including displacements, capacities, buoyancies, and pressures, and record on schematics and reports.
• Accurately complete installation reports, schematics, and field tickets.
• Demonstrate availability and be fit for work during on-call rotation.
• Performing day-to-day shop activities

Skills: Job Supervision, Problem Identification, Operations Communication, Equipment Installation Oversight, Customer Interaction, Detailed Reporting, Hydraulic Calculations, Shop Activity Management.

• Understanding of patient management and clinical workflows
• Able to support a variety of IT platforms and environments
• Able and willing to configure PC and server hardware, disk arrays, and associated equipment
• Understanding of basic project management principles
• Powerful technology and systems background
• Exposure to Windows and Linux operating systems
• Strong understanding of technical issue resolution workflow and systems
• Excellent communication skills, both written and verbal
• Ability to interact in a professional manner and build relationships with a broad range of people
• Ability to think out of the box & innovate
• Good IP networking, network hardware, wireless and telephony installation, configuration, and troubleshooting, PC build, installation, and support

Qualifications: BS in Mechanical Engineering with 3 years of experience

• Strong working knowledge of office and accounting principles, including typing, filing, data entry, and internal system software (i.e. Microsoft Office, CRM, Adaptive, Cloud Suite Industrial (Syteline ERP system), etc.)
• Good customer service, analytical, reasoning, and independent thinking skills
• Good verbal and written communication skills
• Sound ability to work with and individuals at all levels of an organization, both internal and external
• Able to work in a proactive, organized, and independent manner
• Able to exercise discretion and apply common sense in carrying out assigned tasks and problem-solving
• Ability to calmly handle complex problems and work them through to a resolution
• Ability to demonstrate CIRCOR’s Values & Absolutes, which Customer Intimacy, Team Before Self, Commitment & Accountability, Speed, Excellence & Innovation, Safety, Ethics & Controls
• Ability to demonstrate CIRCOR’s Core Competencies, which are Adaptability, Analytical Thinking, Communication, Customer Focus, Drive for Results & Accountability, Innovation, Leadership, Talent Development, Teamwork & Inclusion, Technical/Functional Skills
• Experience with various databases and software, strong competency with Microsoft Office products

Qualifications: BA in Information Technology with 4 years of experience

• Knowledge of scoping/pricing of Environmental Services work
• Ability to work in a high demand deadline-oriented environment
• Leadership and supervisory skills
• Knowledge of equipment, environmental regulations/statutes, safety and compliance
• Excellent verbal and written communication skills
• Excellent interpersonal and presentation skills
• Proficiency in Windows-based applications
• Capacity to thrive in a fast-paced, challenging, and unpredictable environment
• Strong facilitation skills, forging consensus around credible, executable solutions
• Objective, data and fact-based approaches to problem solving
• Hands-on and non-hierarchical operator who is equally effective in managing up and down and relates well at all levels and cultures
• Driven by values and integrity, talks straight, builds confidence and leads by example

Qualifications: BS in Electronics Engineering with 3 years of experience

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate basic power tools (hand polisher, angle grinder, gorilla grips, chop saw) while performing finish work on the countertops
• Ability to read blueprints, tape measures and operate an iPhone
• High attention to detail with effective problem-solving skills

Qualifications: BA in Business Administration with 4 years of experience

• Mechanical and electrical knowledge and skills
• Hydraulic systems knowledge and skills
• Basic electronic knowledge and skills to include the use of typical instrumentation, tools and equipment
• Ability to read and comprehend installation, dimensional and troubleshooting drawings/flowcharts plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams
• Basic understanding of PLC systems knowledge and interface
• Excellent computer skillset to maintain records, prepare correspondence, and for communication purposes
• Demonstrated supervisory skills as related to customer interface, equipment installation, and field engineering
• Practice and promote all Cambria safety standards
• Self-motivated with the ability to work independently
• Demonstrates professionalism, integrity and making sound business decisions
• Strong verbal and written communication skills
• Google Suites, Salesforce experience

Qualifications: BS in Computer Science with 3 years of experience