Job Summary:

• Assisting with activities to ensure repairs, installations and preventive maintenance on equipment are completed on-time and safely
• Diagnose machinery problems based on vibration, operational and customer communication
• Building strong relationships with internal and external customers to provide a high-level of service delivery, basically becoming a trusted advisor for rotating equipment health
• Defining KPI's to analyze and measure performance to propose improvements and action plans
• Applying Health, Safety and Environment (HS&E) standards and procedures in all situations to ensure compliance is maintained
• Overseeing the preparation of invoices, technical documents and manufacturing records for orders, ensuring compliance with the internal documentation system
• Provide complex technical application assistance for Hoffman Steinhauer products
• Complete machine installations and planned maintenance at customer sites
• Train customers on the operation of new products at nVent facilities and customer sites
• Field calls from both current and potential customers
• Maintain a spare parts inventory in Anoka and facilitate order fulfillment – partnering with a third partner vendor
• Work cross-functionally to ensure customer issues are resolved in a timely manner
• Perform sales demonstrations at current customer sites and in Anoka Demonstration Area for potential customers

Skills on Resume: 

• Equipment Maintenance (Hard Skills)
• Diagnostic Analysis (Hard Skills)
• Relationship Building (Soft Skills)
• KPI Analysis (Hard Skills)
• HS&E Compliance (Hard Skills)
• Documentation Management (Hard Skills)
• Technical Assistance (Hard Skills)
• Installation Training (Hard Skills)

Job Summary:

• Ensuring timely and cost-effective planning of on-site technicians in accordance with contractual agreements or single service requests.
• Preparing all material needed for on-site activities and ensuring its arrival to site per the approved schedule
• Ensuring site activities meet contractual requirements.
• Monitoring assistance services to ensure appropriate quality levels
• Assisting field technicians during site activities for all necessary actions needed to perform the job.
• Coordinating with laboratory testing and notifying field technicians if production tests have shown resolution of technical issues
• Ensuring training activity for customers regarding product use, applicable maintenance aspects, and security
• Preparing service plans according to the customer’s unique work environment.
• Informing field technicians on the scope of supply, schedule and agreements with customers and on safety documentation and safety coordination with the customer and contractors
• Identifying opportunities for quality improvement of robotics products and systems, and feeding back to appropriate internal and external stakeholders to ensure improvements as a team
• Preparing necessary documentation in accordance with ABB safety procedures and legal requirements.
• Ensuring customer review and validation of documentation to appropriately identify necessary activities

Skills on Resume: 

• Planning Coordination (Hard Skills)
• Material Management (Hard Skills)
• Contract Compliance (Hard Skills)
• Quality Monitoring (Hard Skills)
• Technician Support (Soft Skills)
• Safety Training (Hard Skills)
• Documentation Preparation (Hard Skills)
• Quality Improvement (Hard Skills)

Job Summary:

• Technical support & consultancies provision for all types of customers, service partners and distributors 
• Maintaining a high level of customer service quality
• Active technical and product support for lthe ocal team
• Implementation and coordination of new claim platform - active participation in service digitization & transformation
• Online and Offline Training/Onboarding preparation and execution for the new partners
• Most frequent product quality problems investigation, documentation and proper communication with HQ Quality Department
• Close cooperation with service partners, responsibility for qualification and new service partners' technical capability evaluation and improvement
• Reporting to the Service Team Leader, the Field Service Specialist will have the following responsibility
• Planning, directing, and coordinating all service operations of repair, machinery and processing at customer site.
• Working closely together with the international Technical Support department in order to coordinate all the service operations in Italy.
• Acting according to the Service Level Agreements with customers.
• Contributing to troubleshoot, identify, analyze and repair failures in systems in the field.
• Supervising the contractors in day-to-day operation (preventative maintenance), eventually directly operating.
• Liaising with the Project Management team to handle the commissioning activity and take over the service management after the completion of the EPC phase.

Skills on Resume: 

• Technical Support (Hard Skills)
• Customer Service (Soft Skills)
• Training Execution (Hard Skills)
• Quality Issue Resolution (Hard Skills)
• Partner Qualification (Hard Skills)
• Service Coordination (Hard Skills)
• Troubleshooting (Hard Skills)
• Supervision (Soft Skills)

Job Summary:

• Perform on-site preventative maintenance to customer equipment in hospitals
• Provide pre-installation guidance to customers and sales as to the system requirement and the physical lay-out.
• Provides equipment operation demonstrations, instructing healthcare staff in use and care of equipment, answering questions, providing information.
• Works under the direction of a senior Field Service Engineer or Technical Operations Supervisor
• Makes repairs, calibration and replacements to model-specific systems and equipment
• Communicates effectively in person or by phone with customers.
• Travel and support medical equipment in assigned territory and outside the territory should the need arise on short notice.
• Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction.
• Receive incoming calls, analyze requests, determine appropriate sources of information, and respond to inquiries.
• Document details of each inquiry and distribute the information to the service department and any related departments.
• Provide technical support and troubleshooting assistance to internal and external customers.
• Communicate and manage changing priorities in a multi-tasking environment.

Skills on Resume: 

• Preventative Maintenance (Hard Skills)
• Installation Guidance (Hard Skills)
• Equipment Demonstration (Soft Skills)
• Repair and Calibration (Hard Skills)
• Customer Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Technical Support (Hard Skills)
• Priority Management (Soft Skills)

Job Summary:

• Comply with the field service program updated and in line with customer needs.
• Verify and establish in conjunction with the end user the best way of maintaining program for the various LCA contracts in the region 3.
• Correct preparation of service time reports considering the information requested in the formats to avoid reprocessing.
• Elaboration of Service Reports within the requirements established in the format.
• Handling of the AMP tool to document and record activities performed according to the previously established guidelines.
• Timely submission of the respective daily reports and field service time records to the person in charge of registering in the system and feeding the folders.
• Preparation of the Trouble Report with the information required in the formats and attaching the evidence to facilitate a failure analysis in the future.
• Perform hydraulic analysis of pumping equipment and determine the cause of problems in piping installations or pumping systems.
• Participation in failure causes investigations with a view to identify true responsibility for failures, to assume only Flowserve's warranties.
• Development of customer satisfaction surveys each time a service is provided.
• Planning of work before starting trips in the area of technical information enlistment, elaboration of procedures, work safety analysis, equipment and tools enlistment.
• Provide technical support to other areas of the company (sales, purchasing, production, quality, project management, finance, commercial operations, etc.) and to customers when required in any technical question.

Skills on Resume: 

• Compliance Adherence (Hard Skills)
• Maintenance Programming (Hard Skills)
• Report Preparation (Hard Skills)
• Tool Utilization (Hard Skills)
• Hydraulic Analysis (Hard Skills)
• Failure Investigation (Hard Skills)
• Work Planning (Hard Skills)
• Technical Support (Hard Skills)

Job Summary:

• Actively participate in interdisciplinary teams for the development of internal improvement projects that seek improvements in product development, energy efficiency, and operational and maintenance cost reduction.
• Comply with the parameters established by the company's Integrated Quality Management System.
• Participate in cost reduction projects and improvements to pumping equipment and propose changes to the engineering and quality department for validation and implementation according to feedback from the teams operating in the field.
• Take care of health and provide clear, truthful and complete information about health conditions.
• Comply with the rules, regulations, instructions and policies of the established safety, occupational health and environmental management system, in addition to the procedures of the Integrated Quality Management System.
• Inform superiors or the SHEA Coordinator about hazardous environmental conditions or unsafe actions in the workplace
• Submit suggestions for prevention, control and correction of risk factors (reports of unsafe acts and conditions).
• Participate in training activities and activities of promotion and prevention in occupational safety and health defined in the annual work plan of the safety, occupational health and environment system.
• Participate and contribute to the fulfillment of the objectives of the Occupational Health and Safety Management System.
• Actively participate in the support groups for the Safety, Occupational Health and Environmental Management System
• Use the Personal Protection elements that the company has assigned and maintain them properly giving them the proper use.
• Participate in the investigation of incidents and accidents at work, where the worker is involved.

Skills on Resume: 

• Project Participation (Soft Skills)
• Quality Compliance (Hard Skills)
• Cost Reduction Initiatives (Hard Skills)
• Health Reporting (Soft Skills)
• Safety Compliance (Hard Skills)
• Risk Management (Hard Skills)
• Safety Training Participation (Soft Skills)
• Incident Investigation (Hard Skills)

Job Summary:

• Installs and maintains all information communication systems for Alaska Airlines and Horizon Air facilities and contracted locations.
• Supports the execution of information, communication, airport-related systems, and IT systems, including hardware, software, networks, voice (telephone and radio), and mobile.
• Takes initiative to troubleshoot user problems at the desktop or provides phone support to diagnosis remote customer issues. 
• Makes recommendations in the testing, development, and determination of departmental standards.
• Creates accurate and detailed documentation of all supported systems and physical locations.
• Manages Service Desk tickets daily using ITSM solution ensuring they are properly documented including description, troubleshooting, and resolution.
• Partners with contractors, vendors, and peers with implementations and problem resolution for assigned systems.
• Organizes and completes projects of medium and small scope and complexity, prioritizing tasks, and managing the team’s time effectively to meet service level agreements (SLAs).
• Provides maintenance assistance to peers and companion work groups, while ensuring good inter-departmental relations.
• Makes recommendations for continuously improving infrastructure operations by seeking out innovative and creative solutions to technical issues.
• Follow and comply with all safety and work rules and regulations. 
• Maintain departmental housekeeping standards.

Skills on Resume: 

• System Installation (Hard Skills)
• IT Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Documentation Creation (Hard Skills)
• Ticket Management (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Project Management (Soft Skills)
• Infrastructure Improvement (Hard Skills)

Job Summary:

• Fault finding on automated systems.
• Using data analytics to enhance system performance.
• Developing technical skills in Automation
• Providing technical support to customers
• Establish and re-enforce the processes and safety culture for the field service department.
• Deploying small retrofit solutions
• Provide COTS applications, network, operating system, and hardware support to end-users on a variety of issues resulting in superior customer satisfaction
• Documents and tracks issues to ensure timely resolution
• Monitor and assist in troubleshooting hardware, software, mobile device, telecom and networking problems as they occur
• Maintains inventory control of IT equipment and systems at all assigned facilities
• Assist ongoing assessment and commissioning of End User Devices 
• Assist with rthe esolution of escalated incidents

Skills on Resume: 

• Fault Finding (Hard Skills)
• Data Analytics (Hard Skills)
• Automation Skills Development (Hard Skills)
• Technical Support (Hard Skills)
• Safety Process Enforcement (Soft Skills)
• Retrofit Deployment (Hard Skills)
• Issue Documentation (Hard Skills)
• Troubleshooting Support (Hard Skills)

Job Summary:

• Manage product trials and complete installation & commissioning in accordance with the customer’s specifications and layout documentation, whilst meeting timelines
• Provide routine maintenance and planned servicing of equipment in accordance with service agreements and schedules
• Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault-finding
• Provide first, second and third-level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, and within set timeframes. 
• Escalate any issues early to the Aftermarket & Services Manager, for a timely resolution
• Communicate the benefits of Service Agreements to customers and assist the Sales Managers in formulating the Service Agreement
• Upselling of spare parts
• Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
• Proactively visit key customers in the region and build strong professional relationships with customers
• Reports on all service visits and technical issues each week by completing the required system report
• Document all equipment in storage and update it regularly.
• Together with the Manager, decide what needs to be discarded. 
• Representation of the company at trade fairs

Skills on Resume: 

• Installation Management (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Customer Training (Soft Skills)
• Support Provision (Hard Skills)
• Issue Escalation (Soft Skills)
• Sales Support (Soft Skills)
• Feedback Provision (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Installation of automation solutions and analytical devices.
• Maintain and develop positive relationships with customers.
• Assist in the development and maintenance of reference customers.
• Assist in meeting/exceeding sales targets in relation to maintaining high customer satisfaction.
• Actively promote and sell Field Service products.
• Utilize the CRM database to input and provide information that will increase effectiveness.
• Give active feedback to Sales, Global Product Support, and team/management.
• Manage effective available time and resources.
• Provide cross-border/district/region support
• Positively represent QIAGEN in front of the customer.
• Error analysis and repair.

Skills on Resume: 

• Automation Installation (Hard Skills)
• Relationship Management (Soft Skills)
• Customer Support (Soft Skills)
• Sales Promotion (Soft Skills)
• CRM Utilization (Hard Skills)
• Feedback Coordination (Soft Skills)
• Resource Management (Soft Skills)
• Error Analysis (Hard Skills)

Job Summary:

• Troubleshoot and resolve complex technical problems on Synaptive equipment in a medical environment
• Drive customer satisfaction through service excellence by conducting installations and modifications, preventive maintenance, managing repair/parts cycle times
• Handle escalating situations quickly and professionally
• Provide 2nd line support to Clinical Applications Specialists in all aspects of customer support
• Develop a very high level of product knowledge, becoming proficient in the service and repair of all Synaptive systems
• Provide pre-delivery coordination for the installation of Synaptive products
• Set up connectivity to PACS and handle coordination of connectivity within the hospital
• Ensure all required training and certification is completed on time
• Provide both Technical and Non-technical support during clinical courses and sales & marketing events
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• Become and remain compliant with REPtrax, VendorMate and Symplr for credentialing
• Work with other departments and team members to capture product and process knowledge for the Service Organization
• Maintain and enhance knowledge repositories

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Service Installation (Hard Skills)
• Customer Support (Soft Skills)
• Product Proficiency (Hard Skills)
• PACS Connectivity (Hard Skills)
• Training Compliance (Hard Skills)
• Relationship Management (Soft Skills)
• Knowledge Management (Hard Skills)

Job Summary:

• Support the Valmet Automation Business Line team by providing and carrying out on-site servicing of Valmet Automation equipment that measures (analyzes) pulp and paper product quality at pulp and paper mill locations. 
• Lead and perform on-site servicing of equipment utilizing the following electricity, electronic boards, small valves, gaskets, network products, tubing, actuators, sensors, handheld configuration terminals, bearings, cabling, computers, pneumatics, water and air. 
• Preventive maintenance of automation equipment and performing general service work, while promoting service contracts, service upgrades, training and other service solutions that provide a value to the customer. 
• Commissioning of new measurement equipment. 
• Testing and troubleshooting of automation and control systems, measurement systems or analytical type equipment utilizing electronic/electrical and mechanical skills. 
• Maintain analyzers and measurements to ensure dependability and product quality. 
• Prepare delivery and service reports for customers. 
• Ensure the scope and quality of projects are completed to the satisfaction of Valmet's customers.
• Specialize in the installation and preventive maintenance of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment.
• Advise customers with application questions involving the use of equipment including proper techniques and accessory usage.
• Conduct installation and occasional removal of tire and wheel service equipment.
• Conduct product training and demonstration during the installation of new equipment to end-users.
• Conduct scheduled preventative maintenance on equipment

Skills on Resume: 

• Equipment Servicing (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Commissioning (Hard Skills)
• Troubleshooting (Hard Skills)
• Report Preparation (Hard Skills)
• Installation Expertise (Hard Skills)
• Customer Training (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary:

• Answer technical assistance inquiries from service agents, sales and customers.
• Extensive domestic travel to support customer/product issues, field or market tests, and service agent training.
• Participate on cross functional meetings such as NPI, NPL, EIM and others
• Identifies, develops and formats literature and training curriculum content.
• Respond in a timely manner to technical assistance inquiries from service agents, sales and customers.
• Support customer/product issues in the field. 
• Provide technical assistance in the field. 
• Support and execute Key Customer roll-out plans and/or market tests. 
• Train and support service agents on current and new products/equipment.
• Work closely with Technical Service Representatives, Sales Departments, and the Customer Service Manager to ensure prompt and efficient handling of escalated service and Key Customer issues.
• Identify, monitor and report major field quality/service issues, log data and report out to engineering, quality and product management.
• Mentors and coaches lower-level technical resources

Skills on Resume: 

• Technical Support (Hard Skills)
• Travel Coordination (Soft Skills)
• Content Development (Hard Skills)
• Field Support (Hard Skills)
• Training Delivery (Hard Skills)
• Customer Liaison (Soft Skills)
• Issue Monitoring (Hard Skills)
• Mentoring (Soft Skills)

Job Summary:

• Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.
• Identify customer needs that are not currently addressed and present solutions through the sale of available accessories.
• Advise/educate clients to ensure a complete solution to technical or service questions to maintain excellent client relationships
• Identify issues and contribute to process improvements through collecting relevant data and creating an efficient working environment while maintaining high service levels
• Maintain accurate records of all customer communications through company CRM
• Provide the highest level of customer service to patients physicians and industrial customers
• Internal and external activities
• Prepare and execute the work as agreed with the customer/regional team.
• Identify, update & validate information of the Installed Base.
• Process hours and expenses in a timely fashion.
• Technical reporting, with a high level of accuracy and completeness.
• Inform the Customer Support teams about arrival time if outside of expected window.

Skills on Resume: 

• Inventory Management (Hard Skills)
• Sales Solutions (Soft Skills)
• Client Advising (Soft Skills)
• Process Improvement (Hard Skills)
• CRM Management (Hard Skills)
• Customer Service (Soft Skills)
• Data Validation (Hard Skills)
• Technical Reporting (Hard Skills)

Job Summary:

• Work with Field Service Representatives to issue labor and product concessions to meet the factory and Gensco customer service goals.
• Monitor resolution process for consumer product performance issues and provide necessary assistance to ensure that all parties follow through with the agreed-upon terms of the resolution.
• Respond to incoming consumer assistance calls and provide a single point of contact for customers.
• Assist in resolving all consumer complaints within 3 business days.
• Track, record, and monitor requests for service and ensure timely completion.
• Communicate any product recalls, reworks, or necessary field modifications.
• Distribute service bulletins to the branches and to the Sales Team for distribution to dealers and track completion of mandatory repair actions.
• Respond to incoming consumer assistance calls and provide a single point of contact.
• Work to resolve outstanding customer warranty credit requests in a prompt and appropriate manner.
• Maintain a monthly schedule for all Field Service Representatives including scheduled vacations and time off.
• Work with the Central Quote and Commercial Teams to track and schedule commercial VRF system startup assistance site visits.
• Compile and distribute product technical training schedules, avoiding scheduling conflicts and updating.

Skills on Resume: 

• Concession Management (Soft Skills)
• Resolution Monitoring (Soft Skills)
• Customer Assistance (Soft Skills)
• Complaint Resolution (Soft Skills)
• Service Tracking (Hard Skills)
• Communication Coordination (Soft Skills)
• Warranty Management (Soft Skills)
• Schedule Coordination (Soft Skills)

Job Summary:

• Assist in the development and distribution of class registration forms to dealers.
• Arrange for training facilities and services.
• Invoice the customers for class tuition and work with accounting to reconcile expenses for each training class.
• Assist in teaching dealers to use tools at disposal (manuals, CD’s, web sites) and help them solve recurring problems.
• Responsible for monitoring and maintaining the inventory and cleanliness of the Mt. Baker Training Facility.
• Assist in processing all customers’ warranty credit requests in accordance with factory and company policies within 48 hours.
• Send supporting documentation for Field Repair Invoices (FRI) to the factory.
• Support Accounting efforts to collect warranty creditsin a timely manner.
• Monitor all factory and internal company reports to verify that all warranty claims are processed and debit memos are paid.
• Assist branches in the use of warranty claim software and proper claim submission.
• Coordinate the FSR’s response to product service requests.
• Coordinate product technical feedback from dealers when requested by the factory.
• Single point of contact for consumer issues and assign consumer concerns to the appropriate FSR, DSG, Sales Rep, or dealer to ensure a timely and appropriate response.

Skills on Resume: 

• Training Coordination (Soft Skills)
• Facility Management (Hard Skills)
• Invoice Management (Hard Skills)
• Educational Assistance (Soft Skills)
• Inventory Management (Hard Skills)
• Warranty Processing (Hard Skills)
• Documentation Support (Hard Skills)
• Issue Coordination (Soft Skills)

Job Summary:

• Complete assigned work orders including new installs, trouble calls, and scheduled maintenance appointments daily.
• Maintains accurate records via customer software with notes for customer accounts, including but not limited to written documentation and photos.
• Communicates with fellow technicians and CSR’s on customer escalations, network maintenance, and major outages.
• Assists technicians in the field with work orders, customer information, ERPs, disconnections, and reconnections.
• Communicates with CSRs on customer-related issues that need to be noted for records and billing purposes
• Maintains related records such as disconnects and reconnects (Photos for backward routers are required in the customer portal with detailed notes)
• Overall technical workflow task to include daily inventory of supplies and materials needed for the effective operation of the business.
•  Communicate supplies needed to appropriate staff members.
• Maintains lock boxes for properties where work orders are assigned.
• Assist new customers by providing a “Welcome Folder” and detailed friendly explanation of services. 
• Confirm reception of a work order to the resource planner.
• Update Customer Support and customer on progress of the work.
• Debrief customer/regional engineer on work performed and performance of the machine.
• Report on quality issues and non-conformity (NCR).

Skills on Resume: 

• Work Order Completion (Hard Skills)
• Record Maintenance (Hard Skills)
• Technician Collaboration (Soft Skills)
• Customer Communication (Soft Skills)
• Inventory Management (Hard Skills)
• New Customer Assistance (Soft Skills)
• Progress Updates (Soft Skills)
• Quality Reporting (Hard Skills)