Job Summary:

• Analyze data from various systems reports to assess how primary assumptions may affect pricing and/or returns on Field Service scopes of work.
• Identify inconsistencies across models and provide feedback to management on how to ensure proper alignment of assumptions across job scopes.
• Manage recurring reporting processes and identify actionable items
• Provides support for the day-to-day needs of the Operations Support team.
• Work alongside Field Service Management in the development and implementation of operational best practices regarding time tracking, project quoting, and invoicing
• Act as a liaison between Asset Management, Accounting, and the Field Service Management team
• Evaluate monthly charges to the Field Service cost center and reclassify them to the appropriate project cost center
• Track the cost of and report on all Field Service work
• Prepare and deliver customer invoicing for 3rd party Field Service work performed
• Report product anomalies found and provide recommendations for product improvements and enhancements.
• Report product anomalies found and provide recommendations for product improvements and enhancements.

Skills on Resume:

• Data Analysis (Hard Skills)
• Financial Reporting (Hard Skills)
• Process Improvement (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• Operational Best Practices (Hard Skills)
• Cost Tracking (Hard Skills)
• Customer Invoicing (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Installation, configuration, and troubleshooting of desktop operating systems and application software examples including Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti-virus, and encryption software.
• Active directory account administration
• Participate in projects for testing, hardware rollouts adds, moves, and upgrades
• General IT technical support, troubleshooting, and documentation for customers and internal IT staff
• Receive, inventory, and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
• Perform user and system requirements gathering and analysis
• Determine requirements, design, and build for customer-use hardware
• Determine proper installation parameters for software and hardware
• Analyze, detect, identify and correct technical problems and deficiencies
• Properly escalate issues and follow through to successful resolution
• Monitor system performance.

Skills on Resume: 

• Desktop Support (Hard Skills)
• Active Directory (Hard Skills)
• IT Troubleshooting (Hard Skills)
• Hardware Installation (Hard Skills)
• Software Configuration (Hard Skills)
• System Monitoring (Hard Skills)
• Problem-Solving (Soft Skills)
• Technical Documentation (Hard Skills)

Job Summary:

• Promote support to key users and/or the end user
• Promote training to users and also to the team
• Support for IT and other applications
• Incident support activities and IT infrastructure support 
• Change management support
• The activity of installation, movement, delivery, change and disposal of equipment.
• Support based on Automotive IT principles, standards, processes and tools
• Contact with third parties and/or suppliers for maintenance of IT assets/services
• Perform technical processes based on global guidelines for maintaining systems and equipment
• Perform installation, operation, maintenance, repair, troubleshooting and modification of radar Environmental Controls, HVAC systems and subsystems.
• Implement a preventive maintenance program to maintain the efficient performance of systems and maintain records of all correction actions to systems

Skills on Resume: 

• User Support (Soft Skills)
• IT Training (Soft Skills)
• Incident Management (Hard Skills)
• Change Management (Hard Skills)
• IT Infrastructure (Hard Skills)
• Vendor Coordination (Soft Skills)
• Preventive Maintenance (Hard Skills)
• Troubleshooting (Hard Skills)

Job Summary:

• Provide field services to support the installation, start-up, maintenance and production operation of automation control systems, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems
• Implementation of hardware/firmware updates and upgrades, Instruction/training of customers on proper use, operation and maintenance
• Labor warranty concession administration
• On-call emergency service support and remote diagnosis and troubleshooting assistance (7X24)
• Development, implementation and execution of predictive and preventive maintenance programs and RA Service Agreements
• May include an assignment as a resident service engineer/representative embedded on-site at a customer’s facility
• Provide field services as directed by local Services management.
• Work assignments at remote city locations may be for extended periods of time.
• Perform all activities in compliance with Federal, State and local government regulations and requirements.
• Observe safe work practices at all times and utilize personal protective equipment in accordance with Rockwell Automation and customer site safety policies.
• Responsible for assigned tools and instrumentation, maintaining them in good operating condition and calibration.

Skills on Resume: 

• Field Service (Hard Skills)
• Automation Systems (Hard Skills)
• Hardware/Firmware Updates (Hard Skills)
• Customer Training (Soft Skills)
• Troubleshooting (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Safety Compliance (Hard Skills)
• Remote Support (Soft Skills)

Job Summary:

• Lead the installation of multiple technical solutions
• Perform advanced troubleshooting techniques to address complex technical issues.
• Utilize independent discretion and decision-making authority to assess and adjust technical solutions based on the specific client issue.
• Activities are diverse in nature and require independent judgment in determining the most appropriate course of action for the specific technical issue.
• Work autonomously in providing on-site technical support to customers
• Work autonomously in delivering installation services.
• Prepare documentation to record and track project status.
• Provide technical assistance for sales presentations to customers including product demonstrations at sales offices, at customer’s facilities or at trade shows.
• Provide expert-level service support to resolve complex problems relating to products, technologies and industry processes.
• Provide expert-level consultation with respect to the application of products and technologies, and with respect to manufacturing processes and industry-specific applications.
• Develop comprehensive project plans including development of the project timeline, definition of tasks and dependencies, human resource planning and allocation, and equipment and materials scheduling.
• Provide project and site management including management of the project to schedule and budget, management of human resources deployed on the project, management of equipment and materials, and management and coordination of sub-contractors.

Skills on Resume: 

• Technical Installation (Hard Skills)
• Advanced Troubleshooting (Hard Skills)
• Decision Making (Soft Skills)
• On-Site Support (Hard Skills)
• Project Documentation (Hard Skills)
• Sales Support (Soft Skills)
• Project Management (Hard Skills)
• Customer Consultation (Soft Skills)