FIELD SERVICE REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Mar 19, 2025 - The Field Service Representative is proficient in evaluating and servicing electrical distribution or control systems, including expertise in protective relays and power quality assessments. This role possesses excellent communication skills, a strong analytical aptitude, and an advanced understanding of Microsoft Office applications. The position demands effective time management and project management skills, a thorough knowledge of safety practices related to electrical and electronic equipment, and an ability to foster customer relationships to ensure long-term satisfaction.

Essential Hard and Soft Skills for a Standout Field Service Representative Resume
  • Technical Support
  • Equipment Validation
  • Audio-Video Systems
  • Merchandising
  • Inspection
  • Equipment Operation
  • Installation and Maintenance
  • Water Treatment
  • Chemical Control
  • Fault Detection
  • Customer Service
  • Problem Solving
  • Communication
  • Stakeholder Management
  • Team Collaboration
  • Customer Communication
  • Scheduling Coordination
  • Critical Thinking
  • Relationship Management
  • Strategic Development

Summary of Field Service Representative Knowledge and Qualifications on Resume

1. BS in Mechanical Engineering with 4 years of Experience

  • Ability to become certified in-flight operation roles
  • Experience partnering with sales teams and customers
  • Experience indirectly managing a team of engineers and technologists
  • Ability to execute projects while meeting budgets
  • Experience delivering technical presentations to internal and external customers
  • Experience evaluating and servicing electrical distribution or control systems.
  • Strong experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems 
  • Experience performing power quality measurements, troubleshooting, and analysis 
  • Experience with protective relays
  • Basic knowledge of Microsoft Office and the Internet.
  • Knowledge of Cisco IOS configuration
  • Experience supporting military personnel

2. BA in Business Administration with 3 years of Experience

  • Able to read with comprehension and write documents (such as customer correspondences, memos and reports) in English.
  • Able to perform basic math and solve simple equations.
  • Experience should be substantively in the Electrical related field where applicable
  • Understanding of and experience with RedHat-based Linux systems
  • Knowledge of and experience with troubleshooting VMware vCenter administrative issues
  • Strong written and verbal communication skills
  • Responds to management requests for information
  • Experience with Network/Infrastructure monitoring applications
  • Some network troubleshooting skills (especially Layer 2 and Layer 3)

3. BS in Electrical Engineering with 4 years of Experience

  • Experience with Cross-Domain Solutions systems
  • Experience working on a Help Desk Team
  • Knowledge of Counter-Intelligence Polygraph
  • Knowledge of DoD 8570 IAT Level II Compliant (SEC+)
  • Experience with Cyber Operations
  • Experience in performing extensive repairs and conversions as well as maintenance and repair work on the engine and/or propeller
  • Able to pass a non-DOT drug test and a background check
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Proven analytical and continuous improvement mindset
  • Ability to interface at all levels of the organization, both internally and externally

4. BA in Communications with 3 years of Experience

  • Experience in aviation or jet engine maintenance or in a gas turbine customer support role.
  • Ability to meet certain requirements for visual acuity, as outlined in the Authorized Field Service Representative program, for purposes of performing essential job functions, such as visual inspection of hardware for serviceability.
  • Ability to meet fitness for duty requirements as mandated by and administered under United States government contracts when selected for deployment.
  • Ability to work with all levels of maintenance, engineering, and management.
  • Knowledge of Rolls-Royce Gas Turbine products, systems, functionality and applications.
  • Excellent communication skills, oral and written.
  • Computer competency using Microsoft Office including Word, Excel, PowerPoint, Access and Project.
  • Experience with updating, diagnosing and troubleshooting gas turbine control systems.
  • Ability to understand the relation of the control system with the engine and the craft
  • Strong knowledge of Motorola Solutions P25 Trunking Network Systems
  • Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide (directly or indirectly) appropriate technical support

5. BS in Information Technology with 4 years of Experience

  • Solid working knowledge of Motorola radio systems and application by customers
  • Strong interpersonal and communication skills both spoken and written
  • Effective problem-solving skills
  • In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications
  • Solid working knowledge of Radio Frequency (RF) theory
  • Ability to use & demonstrate MS applications & Google email & software tools
  • Excellent knowledge & demonstration of hardware and software tools available for both Radio Frequency (RF) and networking equipment.
  • Computer experience with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook
  • Ability to read blueprints, schematics, diagrams and technical manuals in order to determine methods and sequences of assembly
  • Basic knowledge of rigging, hydraulics, and hydraulic torque wrenches
  • Knowledge of Rolls-Royce Naval Marine products, systems, functionality and applications.
  • An understanding of machining operations, how to properly use measuring tools, and an understanding of surface finishes

6. BA in Management with 3 years of Experience

  • Experience in meter reading or related electric measurement field.
  • Experience in working electric field service orders
  • Ability to clearly communicate technical information, both verbally and in writing
  • Able to perform in a dynamic and fast-paced environment
  • Ability to troubleshoot and problem-solve in a logical methodical manner
  • Establish and maintain a positive customer interaction experience
  • Ability to interface with multiple departments to accomplish tasks
  • Self-motivated with the ability to manage his/her own workload to achieve deadlines
  • Ability to use common power tools, hand tools, multi-meters, etc to service products and troubleshoot problems.
  • Ability to work from technical manuals, work instructions, work orders and follow-up of historic troubleshooter findings and notes
  • Design for Serviceability experience
  • Strong understanding of engineering fundamentals and principles

7. BS in Computer Science with 4 years of Experience

  • Experience in a service environment along with the ability to work independently with minimal supervision.
  • Ability to work effectively across all levels of the organization and to represent the organization professionally.
  • Strong written and verbal communication skills along with a high level of organizational and territory management skills
  • Strong analytical and problem-solving skills to resolve equipment-related issues
  • Ability to travel for extended periods of time to installation/upgrade sites and willingness to work other shifts and overtime 
  • Understanding of Reverse Osmosis and water pretreatment
  • Experience in inspection, repair, and maintenance on tactical wheeled vehicles
  • Experience with performing modifications and maintenance tasks on wheeled combat vehicles in conjunction with 91 Bravo MOS
  • Proficient in using common and special tools, diagnostic equipment, and schematics
  • Ability to use power tools, lifting devices, carrying or support equipment, including slings and chains
  • Capable of working in all climates, and environments, heat, humidity, and confined spaces
  • Ability to effectively communicate and interact with internal & external customers
  • Proficient in MS Office programs, and prepare written technical reports

8. BA in Marketing with 2 years of Experience

  • Proficiency in organization, planning, analysis, and verbal/written communication
  • Proficiency in Excel, Word, and GIS software
  • Ability to multi-task, work under pressure and meet deadlines
  • Excellent customer service skills, effectively dealing with a variety of people under a variety of circumstances.
  • Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.
  • Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as phones, calculators, copy machines/printers, etc.
  • Experience with SV2 (Point of Sale)
  • Ability to work a non-traditional work schedule, which may include extended hours including evenings, and weekends, and participate in on-call duties
  • Ability to meet the physical requirements of the position through fitness testing in the Job Safety Analysis (JSA)
  • Basic knowledge of commonly used equipment, practices, procedures, and concepts in a particular field.
  • Knowledge of company and industry safety and health policies and programs for specific roles.
  • Ability to effectively communicate with peers, management, suppliers, and customers.
  • Ability to comprehend instructions, policies, procedures, and guidelines required to perform assigned tasks.

9. BS in Electronics with 3 years of Experience

  • Experience in evaluating and servicing electrical distribution or control systems
  • Experience in protective relays 
  • Experience in performing power quality measurements, troubleshooting, and analysis preferred.
  • Excellent communication and interpersonal skills.
  • Strong analytical aptitude and complex problem-solving skills.
  • Intermediate/advanced knowledge of Microsoft office applications.
  • Effective time management, prioritization and project management skills
  • Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
  • Understanding of the company’s and competitor’s electrical, electronic and mechanical products.
  • Ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

10. BA in Customer Service Management with 4 years of Experience

  • Excellent interpersonal and Customer communication skills.
  • Strong technical and troubleshooting skills
  • Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
  • Demonstrated proficiency with computers and Windows software. 
  • Proficiency with web technologies and navigating internet/intranet sites.
  • Ability to work in a non-traditional schedule, including evenings and weekends
  • Strong technical skills with experience in consumer electronics software systems and networking knowledge
  • Superior customer service skills and ability to connect with Nielsen Families
  • Excellent organizational/time management skills
  • Computer/Smart Phone/Tablet proficiency, ability to use email, spreadsheets, and other applications
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