Job Summary: 

• Work closely with the Director of Events Management to maximize catering revenue through effective space management
• Identify and develop business opportunities for events and catering sales among all Shangri-La hotels in Hong Kong
• Create a strategic sales plan with a focus on catering and events
• Liaise and maintain a good relationship with all related parties
• Provide competitive market intelligence and identify potential customers
• Lead, manage, and drive team members to achieve sales targets
• Assist in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation
• Participate in the preparation and planning of the departmental annual budget and goals
• Perform any other duties and special projects as assigned by supervisors

Skills on Resume: 

• Space Management (Hard Skills)
• Business Development (Hard Skills)
• Strategic Sales Planning (Hard Skills)
• Relationship Management (Soft Skills)
• Market Intelligence (Hard Skills)
• Team Leadership (Soft Skills)
• Budget Planning (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• As the team grows, lead team meetings and hold regular team huddles to review performance, activity, and pipeline.
• Identify skill gaps and implement training and coaching to drive team / individual performance
• Continually measuring team and individual performance, developing client strategies and sales tactics employing the available business tools
• Maintain up-to-date (CRM) information for all prospects and accounts, ensuring all opportunities are progressed and closed effectively
• Completing performance reviews and appraisals to ensure each team member achieves their KPI's
• Hiring, leading, and developing the team of business development professionals
• Assessing performance and focussing on growing the business through client acquisition and new sales
• Maintaining relationships with team members and keeping up to date on their progression with all prospects
• Mentoring and developing employees to maximise their productivity
• Write required business reports and analysed relevant business data

Skills on Resume: 

• Team Leadership (Soft Skills)
• Coaching and Training (Soft Skills)
• Performance Management (Soft Skills)
• CRM Management (Hard Skills)
• Client Strategy Development (Hard Skills)
• Recruitment and Hiring (Soft Skills)
• Business Development (Hard Skills)
• Data Analysis and Reporting (Hard Skills)

Job Summary: 

• Meet and exceed the venue budget set for catering and venue hire
• Manage the incoming enquiries and take bookings
• Convert provisional bookings to confirmed events
• Coordinate the event up to the event day, creating detailed function sheets for a smooth handover to the operations team
• Proactively sell the venue spaces
• Deal with reactive enquires as and when they come in
• Conduct show rounds with potential and confirmed clients
• Host food tastings for clients when required
• Drive new business activity and ideas to maximise revenue
• Organise event requirements through to final details
• Collaborate with the internal client regarding their internal events calendar

Skills on Resume: 

• Budget Management (Hard Skills)
• Event Coordination (Hard Skills)
• Sales and Conversion (Hard Skills)
• Client Relationship Management (Soft Skills)
• Venue Promotion (Hard Skills)
• Business Development (Hard Skills)
• Event Planning (Hard Skills)
• Collaboration and Communication (Soft Skills)

Job Summary: 

• Manage key external suppliers to ensure the successful delivery of events
• Ensure event finances and invoicing are managed effectively
• Manage the venue's online profiles and third-party listings
• Upsell where possible to ensure maximum profitability of each event
• Work towards team and individual targets
• Build strong relationships with internal and external stakeholders
• Attend weekly meetings with the ops team and venue team to discuss the delivery and operations of the events
• Attend monthly and quarterly venue review meetings
• Maintain and update the event diary and CRM system in a prompt and timely fashion
• Attend networking events when required

Skills on Resume: 

• Supplier Management (Soft Skills)
• Financial Management (Hard Skills)
• Online Profile Management (Hard Skills)
• Upselling (Hard Skills)
• Target Achievement (Soft Skills)
• Relationship Building (Soft Skills)
• Meeting and Event Coordination (Soft Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Continually strive to exceed guest expectations and create memories for guests and staff as the best mountain experience again and again.
• Solicit, negotiate, and secure new accounts/leads, as well as maintaining current client relationships.
• Support and contribute to the goals of the team and recommend revenue-producing activities and strategies for implementation.
• Responsible for recommending strategies to develop new business opportunities within respective markets by creating monthly action plans.
• Upsell all Whistler Blackcomb lines of business and products
• Develop and nurture strong partnerships with key contacts, including hotel sales and conference service teams, DMC, and event planners.
• Develop and nurture strong partnerships with internal departments to ensure flawless delivery of products and services, all functions, and events.
• Participate in networking activities/events, build relationships, and secure new business.
• Participate in FAMS, Sites, Entertainment, Trade Shows, and Industry events
• Participate in the Vail Resorts Regional team to ensure resort involvement and maximize sales potential.
• Ensure all leads and bookings are entered correctly in Delphi FDC as well as create applicable Banquet Event Orders.
• Event planning to include floorplans, food and beverage recommendations, timelines, and activity details, among other Whistler Blackcomb product recommendations and fulfillment.
• Hold pre-cons with incoming clients, meet and greet groups, and be on-site for events and site inspections with potential clients.
• Billing of all lines of business serviced within required timeframes.
• Prepare weekly, monthly, and quarterly reports

Skills on Resume: 

• Guest Experience Management (Soft Skills)
• Business Development (Hard Skills)
• Revenue Strategy (Hard Skills)
• Upselling (Hard Skills)
• Relationship Building (Soft Skills)
• Event Planning (Hard Skills)
• CRM Management (Hard Skills)
• Reporting and Analysis (Hard Skills)

Job Summary: 

• Solicits new event sales business to achieve site revenue event sales goals and drive brand awareness. 
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them
• Actively seek new clients in the local business community through outbound/inbound prospecting efforts
• Attend local events when possible and other community events to drive brand awareness and drive event business to the location.
• Maintain guest/customer base. 
• Develop relationships within the community to strengthen and expand the guest base for event sales opportunities
• Achieve personal and site-level monthly and annual revenue goals.
• Collaborate with clients to define needs and sell additional services or upsell food and beverage offerings. 
• Execute exemplary guest service to drive guest satisfaction and loyalty by assisting the guests and ensuring their satisfaction before and during their event
• Document all agreements on the BEO sheet. 
• Obtain all specifications and appropriate information concerning the event, including contract development, detailing of needs, menu, posting of charges, presentation of the check, etc. 
• Collect deposits at least 14 days before the event.
• Coordinate with internal departments all details of BEO to ensure proper timing, execution, and guest satisfaction.
• Coordinate with the General Manager to hold a weekly BEO meeting regarding upcoming events.
• Use systems to book events, record deposits, and settle invoices for all events.

Skills on Resume: 

• Sales Prospecting (Hard Skills)
• Market Analysis (Hard Skills)
• Client Relationship Management (Soft Skills)
• Event Coordination (Hard Skills)
• Revenue Goal Achievement (Hard Skills)
• Upselling (Hard Skills)
• Guest Service (Soft Skills)
• Contract and Documentation Management (Hard Skills)

Job Summary: 

• Employ both traditional and unconventional sales techniques to consistently meet or exceed sales goals and/or budgets
• Maintain and develop long-term business relationships with clients, partners, planners, venues, and vendors to generate repeat business
• Respond to all inbound catering inquiries in a timely and effective manner
• Take the initiative to pursue new catering business opportunities to grow the customer base
• Follow established SOPs and use CRM software to accurately prepare, detail, update, and maintain event orders and accurately document client selections and needs for each event.
• Schedule and facilitate client site tours, pre-event planning meetings, and client menu tastings to support sales goals
• Regularly meet with the culinary and operations teams to ensure that all details for upcoming events, including menus, allergies, room sets, décor, timing, etc., are communicated
• Be present and attentive at events to ensure initial setups and timelines are proceeding as planned and any issues or last-minute changes are addressed
• Interact with clients to solicit feedback on product quality and overall guest satisfaction with areas such as facilities and equipment, food and beverage, and service levels throughout the planning process
• Assist in the development of event menus by providing client feedback to the culinary team

Skills on Resume: 

• Sales Techniques (Hard Skills)
• Relationship Management (Soft Skills)
• Catering Inquiries Management (Hard Skills)
• Business Development (Hard Skills)
• CRM and SOP Adherence (Hard Skills)
• Client Coordination (Soft Skills)
• Event Supervision (Soft Skills)
• Client Feedback and Improvement (Soft Skills)

Job Summary: 

• Thorough understanding of each event rental, including clients' needs and wants.
• Plan and organize each rental following the Private Event Policy and Procedure timeline and other event-related specifics.
• Connect and work closely with each client regularly via phone and email to coordinate event details, including caterer and other vendor specifics.
• Coordinate and manage all vendor and client drop-offs/pickups and deliveries in a timely, organized manner, and update the calendar regularly.
• Preview House and grounds with a critical eye before each event for the best possible presentation
• Maintain House calendar with all additions, edits, and updates, including contact names/numbers.
• Maintain each event file with every detail recorded – document phone calls, email correspondence, insurance, catering/vendor specifics, payments, etc.
• Fully inform the Event Supervisor on rental specifics at least one day in advance of the respective event.
• Liaise regularly with Event Supervisors on House updates, policy changes, and general need-to-know, and offer suggestions to improve operations or performance where needed. 
• Evaluate event/supervisor performance at events and provide updates to the Director of Operations or Executive Director
• Offer recommendations for improvements to the House relating to events, materials, equipment, storage, etc.
• Serve as Lounsbury House representative for private event rentals, including weddings, bar/bat mitzvahs, bridal showers, baby showers, engagement parties, and more.

Skills on Resume: 

• Event Coordination (Hard Skills)
• Client Communication (Soft Skills)
• Vendor Management (Hard Skills)
• Calendar Management (Hard Skills)
• Event Presentation (Hard Skills)
• Record Keeping (Hard Skills)
• Performance Evaluation (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary: 

• Liaise with vendors (i.e., caterers, florists, photographers, DJs) when they use the House, providing information about storage and equipment.
• Communicate with House Caretaker for room set-up, break-down, and assessment of equipment.
• Help manage storage/general housekeeping of supplies and inventory in closets, attic, and elevator room.
• Manage organized tour schedule for potential clients, residents, vendors, and visitors, and give special attention to touring new caterers or event planners, coordinate small favors for touring bridal clients.
• Build relationships with local non-profits and organizations who hold meetings at the House.
• Prepare signage for meetings and display in stands at respective meeting rooms, and consider water bottles and other hospitality.
• Send handwritten thank you notes to all clients following respective events.
• Assist in managing Facebook and Instagram accounts for Lounsbury House, including seasonal promotional posts for spring events, corporate bookings, wedding testimonials, and photos.
• Assist with Lounsbury House community events (i.e., produce events, social media publicity, be available on-site).
• Provide information and resources for Lounsbury House staff, BOD, or volunteers
• Locate and research bridal expos to attend and promote Lounsbury House as a wedding venue, coordinate signage and giveaways.
• Organize and schedule Open House events regularly for touring public and potential clients.

Skills on Resume: 

• Vendor Liaison (Soft Skills)
• Room Set-up Coordination (Hard Skills)
• Inventory Management (Hard Skills)
• Tour Scheduling (Hard Skills)
• Relationship Building (Soft Skills)
• Social Media Management (Hard Skills)
• Event Assistance (Soft Skills)
• Research and Promotion (Hard Skills)

Job Summary: 

• Effectively sell group golf outings, special event bookings (including banquets, meetings, corporate, social, and non-profit events), and internal creative events at a level to meet or exceed budgeted requirements.
• Manage the marketing budget and assist with developing an annual marketing plan and budget.
• Monitor marketing spend and suggest alternative spending that drives revenue or promotes brand awareness.
• Serve as liaison with local organizations such as the Chamber of Commerce, HOAs, and other civic organizations.
• Design and maintain the company's social media presence, including, but not limited to, Facebook, Twitter, Instagram, and YouTube.
• Oversee website design and content.
• Implement Email strategies and tactics for communication with the current and future guests, including template design, segmentation, and post-program analysis.
• Oversee the design of loyalty program strategies, communications, and tactics.
• Generate creative ideas that will shed positive light on The Jewel and drive incremental revenue.
• Manage digital assets, including all high-quality images and videos of The Jewel
• Assist with managing outside agencies to develop and implement creative marketing programs
• Track leads, deposits/payments, contacts, and log communication.
• Review and analyze internal and external market information, which reflects customer purchase, usage, and satisfaction with facility products and services.
• Ensure the efficient and timely submission of all required operational, financial, budgetary, and related sales reports.

Skills on Resume: 

• Event Sales (Hard Skills)
• Marketing Budget Management (Hard Skills)
• Social Media Management (Hard Skills)
• Website Management (Hard Skills)
• Email Marketing (Hard Skills)
• Loyalty Program Development (Hard Skills)
• Creative Idea Generation (Soft Skills)
• Data Analysis (Hard Skills)