• Own and exceed KPI targets
• Maintain rapport with customers and staff across all departments
• Understand customers' needs and offer solutions accordingly
• Be a familiar face and hands-on figure
• Demonstrate strong skills in planning and reports to execute targets
• Be the go-to for internal and external venue advertising/promotion
• Expand customer base by seeing an opportunity instead of an impossibility
• Conduct and execute market research to increase client portfolio
• Maintain strong pre-and-post event communication with stakeholders and guests
• Account management, including updating client profiles and creating and negotiating contracts
• A key member of the revenue management team, providing a detailed insight into sales targets
• Develop, discipline, and lead the team

Skills: KPI Management, Customer Relationship Building, Problem Solving, Planning and Reporting, Advertising and Promotion, Market Research, Account Management, Team Leadership

• Meet monthly financial and booking targets individually and as a team.
• Uphold and promote the unique venue experience in line with the brand.
• Respond to inquiries
• Develop new sales prospects
• Conduct outside sales calls and on-site appointments
• Build and maintain client relationships
• Create custom proposals
• Handle contract negotiations and bookings
• Ensure follow-up and smooth transition to event manager
• Upsell clients nearing the event date.
• Handle deposit collection and assist with payments.
• Attend and engage in local networking and industry events.
• Foster new and ongoing client relationships to boost yearly accounts.
• Update and maintain sales collateral and website content alongside DOS and Marketing Manager.
• Contribute to marketing strategies targeting key and new markets.

Skills: Financial and Sales Target Achievement, Brand Promotion, Inquiry Response, Lead Generation, Client Relationship Management, Proposal Creation, Contract Negotiation, Event Transition Management

• Follows the Quarterly Event Sales Strategy set by DOS and Chief Sales Office
• Drive New Business and Build Repeat Business
• Build clientele to grow event business and refer catering clientele/leads to CSM
• Understand all Event and Catering Packages and Options
• Utilizes the Marketing Tools to gain leads
• Understand competitors and how to win against them
• Maintain a Guest-Centered Focus when interacting
• Utilize Salesforce CRM to understand key reporting and KPI tracking
• Follow SOPs to ensure proper BEO detailing
• Create positive guest experience before, during, and after the booking process

Skills: Sales Strategy Implementation, New Business Development, Clientele Building, Event and Catering Package Knowledge, Lead Generation, Competitive Analysis, Customer-Focused Interaction, CRM and KPI Management

• Oversee the sales department to ensure it achieves the targets agreed in the Business Plan and Budget.
• Liaise with the catering contract for successful service delivery.
• Liaise with the marketing team in the development of promotional material, social media content, and the review of all online portals.
• Support the production and implementation of the yearly Business Plan for the department.
• Execute the sales and marketing plan for the department.
• Proactively sell the venue to new clients.
• Proactive management of existing clients.
• Revenue Forecasting and Diary Management ensure profitability growth of the department and ensure informed business decisions are taken.
• Support the development and line management of the conference and events team. 
• Responsible for the maintenance of the events booking software (Rendezvous) and management of all system updates, reporting, and templates.
• Support the sales and events coordinators with enquiries, event details, and planning.
• Work with operations in the delivery of outstanding events, ensuring exceptional customer service and attention to detail.
• Monitor and regularly review competitors to ensure that the venue remains competitive commercially and meets customer satisfaction.
• Attend networking events, trade exhibitions, and familiarisation trips where appropriate.
• Maintain proper financial controls and take any necessary corrective action to ensure budget targets are met or exceeded.

Skills: Sales Leadership, Client Management, Marketing Collaboration, Business Planning, Venue Sales, Revenue Forecasting, Software Management, Team Development

• Oversee catering and events budgets, forecasts for the year
• Receive, respond, and confirm all catering and event inquiries
• Cultivate existing and new client relationships
• Be proactive and network, and reach out to all local businesses, hospitals, and buildings in person
• Gain and maintain an understanding of the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply, and demand, etc.) and sell against them
• Generate large business leads through proactive outreach to new clients and respond to incoming inquiries for large-format dinners and events at the properties
• Entering all POs directly related to catering in a timely fashion
• Interacting and liaising with guests
• Organizing, leading, and motivating staff to provide the highest standard of service
• Ensure events progress seamlessly by following established procedures
• Ensure site visits and verify that the spaces are turned over properly and in a timely fashion for quality service delivery
• Responsible for maintenance and development of the social events market and large-scale events

Skills: Budget Management, Client Relationship Building, Networking and Outreach, Market Analysis, Lead Generation, Event Coordination, Staff Leadership, Service Delivery Management

• Liaise with clients throughout the booking and planning process by negotiating pricing and estimates, generating contracts, securing payment details, etc
• Follow department and company procedures to ensure confirmed events are communicated to appropriate internal and external
• Work with clients for confirmed events on their customized menu options, beverage details, floorplans, room set-up notes, run of show, and all specifics
• Maintain and constantly updated event information in catering software program to generate BEOs
• Participate in meetings with chefs and managers to communicate all details for events and offsite catering orders.
• Communicate in an organized and timely manner all of the logistics and specifics of the party to on-site management
• Provide on-site support for events where necessary to ensure proper execution of all event details
• Assist in executing training materials and systems to educate staff to perform their jobs to the best of their ability
• Assist in meeting budget objectives and timelines
• Confirm final billing accuracy before and then process the final bill
• Understand and enforce SLA, DCA, and DOH rules and regulations
• Adhere to all standards, policies, and procedures

Skills: Client Liaison, Event Coordination, Catering Software Management, Team Communication, On-Site Event Support, Staff Training, Budget Management, Regulatory Compliance

• Work with the Head of Business Development to build on- and off-premises events and catering business to meet annual revenue goals
• Pursue marketing, PR, and networking opportunities
• Respond to and manage all event inquiries promptly
• Create event proposals and guide clients from inquiry to booking
• Communicate with clients via telephone, email, and face-to-face interaction
• Represent food and beverage program to clients thoughtfully
• Responsible for effective contract management
• Interface with outside event planners and other event vendors
• Manage and maintain events calendar as well as overall communication of event details to events director, event managers, and food and beverage teams
• Event billing and administration
• Occasionally attend and assist with events

Skills: Business Development, Marketing and PR, Event Inquiry Management, Proposal Creation, Client Communication, Contract Management, Vendor Coordination, Event Administration

• Identify new business opportunities and enhance sales on events and catering to achieve company’s goals
• Develop strategic planning on event, project management, and budget control
• Maintain good relationships with guests and ensure professional interactions with local communities and business networks
• Drive and lead events from initial concept to final delivery to meet clients’ objectives
• Prepare proposals and presentations to clients
• Liaise with operation and F&B teams to ensure events are delivered professionally
• Conduct market research on competitors’ analysis and market trends
• Work towards sales target and contribute to the growth of the company
• Develop prospecting databases and manage the full sales process from 1st call till closure
• Manage and foster solid relationships with clients to nurture repeat sales
• Identify new opportunities within the market to successfully sell products to delegates, such as partnerships, industry events, video calls, and conferences
• Represent the company at industry gatherings
• Be an active problem-solving point-of-reference for clients at all events and support the rest of the team with the delivery of the event itself

Skills: Business Development, Strategic Planning, Relationship Management, Event Leadership, Proposal Creation, Cross-Team Collaboration, Market Research, Sales Target Achievement

• Manage sales activities such as enquiries, sales calls, site visits, and cold calling to generate potential business leads
• Generate contracts, banquet event orders, and event floor plans based on client needs and best operational scenarios
• Work closely with other departments/restaurants and teams to provide solutions and service based on client needs
• Ensure all menu proposals are presented to the client accurately and promptly
• Collect deposits and payments based on company procedures
• Maintain accurate and up-to-date records of all Sales reports and transactions for Management review
• Meet monthly sales targets and KPIs
• Deal with all enquiries in an efficient and timely manner
• Fully understand the pricing structure and maximise opportunity during peak and off-peak periods
• Create and present event proposals
• Attend relevant trade fairs/exhibitions/networking events, managing the delivery of key events
• Participate in familiarisation trips, site inspections, and client entertaining
• Proactively target new clients
• Manage a portfolio of existing clients, encouraging repeat business

Skills: Sales Lead Generation, Contract and Event Documentation, Cross-Department Collaboration, Proposal Presentation, Payment Collection, Sales Reporting, Target Achievement, Client Relationship Management

• Professionally handle all C&E enquiries within agreed TEL standards and SLA’s.
• Develop creative and accurate proposals that reflect clients’ needs and event objectives.
• Professionally follow up all enquiries and proposals within agreed and appropriate timescales, focusing on increasing conversion and yield from all enquiries.
• Arrange and conduct client site inspections and deliver solution-based show rounds that can be directly linked to the client’s objectives and desired event outcomes.
• Proactively generate leads from enquiries and flag up potential new clients to the Business Development team.
• Support the Business Development Managers through co-management and development of agreed client accounts.
• Deliver accurate reports in a timely fashion and keep up to date with all necessary sales activities to deliver maximum conversion levels.
• Effectively update all client information on the C&E sales/event management system (Ivvy) and keep client details and correspondence up to date.
• Maintain and develop excellent product knowledge and be open to marketplace developments, communicating these to the team where appropriate.
• Produce all sales correspondence in an accurate, professional, and timely fashion.
• Ensure deposit payments are paid and received as per contract terms and conditions.
• Liaise closely with the operations departments to ensure that client needs are understood and met.
• Attend internal team sales and all other relevant meetings
• Carry out post-event debriefs with clients and/or follow up on customer feedback surveys in conjunction with the coordination team.
• Consistently achieve the required level of accuracy with handover files.

Skills: Inquiry Management, Proposal Creation, Lead Generation, Site Inspections, Account Management, Sales Reporting, System Proficiency, Post-Event Follow-Up

• Experience in Catering/Private Events sales in applicable markets
• Proven track record of meeting or exceeding sales goals and targets in a competitive environment
• Experience with event logistics, planning, and execution, ensuring seamless events from start to finish
• Ability to create and manage event budgets, ensuring profitability while exceeding client expectations
• Strong organizational skills and high-level of attention to detail
• Must be able to work in a fast-paced environment, balancing many different tasks
• High energy and outgoing personality with professional presence and appearance
• Ability to problem-solve on your feet while maintaining composure with clients
• A Diplomatic team player able to foster relationships with Members, guests, employees, and vendors
• Must be able to work a flexible schedule, including holidays, nights, and weekends
• Must be proficient in Microsoft Office Suite and have previous experience with event sales software and POS systems.

Qualifications: BA in Advertising with 1 year of Experience

• Sales and/or sales management experience
• Hospitality sales, marketing, or catering experience
• Possess a highly developed sense of customer service and interpersonal skills
• High degree of creativity and organization with strong selling and negotiating skills.
• Assertive, self-motivated, innovative personality
• A high level of initiative to solicit new business and retain the existing client base
• Must be strong team players and people developers
• Strong oral and written communication skills.
• Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• The ability to accurately complete budgeting, forecasting, and month-end reporting
• Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret common trade journals, financial reports, and legal documents.
• Proficiency with MS Office Suite and database software

Qualifications: BA in Communications with 3 years of Experience

• Experience in a B2B sales role.
• Experience within the corporate events world
• Have a track record of overachieving sales targets
• A passion and genuine interest in amazing experiences
• Experience in engaging with senior clients/stakeholders
• Have the ability to take their ideas from concept to execution
• Strong numerical and analytical skills, highly proficient in Excel/Google Sheets
• Get stuff done without being prompted
• Being analytical in all their activities
• Relish being placed in a position of responsibility
• Comfortable working under pressure, with strong time management and stress management abilities

Qualifications: BA in Management with 2 years of Experience

• Event management experience in a high-quality restaurant or hotel group.
• Strong knowledge of event décor, catering menu options, and venue layout to assist clients with planning their ideal event
• Have a proven track record in achieving sales targets and KPIs.
• High level of professionalism, maintaining discretion and confidentiality with high-profile clients
• Have a desire to provide fantastic service to clients/customers to help create a memorable event or dining experience every time.
• Excellent telephone skills and a keen eye for detail to ensure contracts and client proposals are accurate.
• Excellent organisation and event operations skills with the ability to effectively prioritise and multi-task.
• A good working knowledge of Word, Excel, Outlook, and related PC packages
• Strong English communication skills (verbal, listening, writing).
• Effective decision-making skills.
• Ability to acquire and maintain relationships with clients and colleagues

Qualifications: BA in Tourism and Recreation with 1 year of Experience

• Experience for a luxury or ultra-luxury property.
• Attention to detail, speed and accuracy, prioritize, organize and follow-up, be a clear thinker, remaining calm and resolving problems using good judgment
• Understanding of a guest’s service needs
• Knowledge of international foods and wines
• Thorough knowledge of banquet service and operation
• Thorough knowledge of market in which hotel is competing
• Ability to generate sales, ability to effectuate quality and quantity control standards
• Ability to be resourceful, creative, and maintain flexibility, ability to add and subtract three digit numbers.
• Ability to perform mathematical operations with units of measure, including dollars, cents, feet, inches, cups, pounds, and ounces
• Ability to access, input, analyze, and retrieve information from computers
• Work cohesively with co-workers as part of a team, work with minimal supervision
• Must maintain confidentiality of guest information and pertinent hotel data.

Qualifications: BA in Event Management with 4 years of Experience

• Previous hotel-related experience or related field
• Strong catering and events experience.
• Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws and regulations.
• Expertise in event sales strategies, including upselling and cross-selling techniques to increase revenue.
• In-depth understanding of event planning, logistics, and vendor management.
• Experience with budgeting, forecasting, and financial reporting for events and catering services.
• Proven ability to negotiate contracts and ensure the best value for clients while maintaining profitability.
• Ability to deliver an exemplary service level that creates an atmosphere that makes guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond.
• Must present an image of excitement and enthusiasm while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational, and communication skills.
• Proficient in Windows, company-approved spreadsheets, and word processing.
• Ability to work flexible schedules, including nights, weekends, and holidays

Qualifications: BA in Marketing with 5 years of Experience

• Experience in a hospitality or hotel sales and marketing setting or an equivalent combination of education and experience.
• Familiarity with platforms like Salesforce, HubSpot, or Eventbrite for managing leads, contacts, and client interactions.
• Knowledge of managing logistics, organizing vendors, scheduling, and executing events.
• Capable of assessing event trends, customer preferences, and competitor strategies to improve sales.
• Experience in managing event budgets, monitoring expenses, and maximizing profitability.
• Ability to work with clients, vendors, and internal teams to secure favorable contracts and rates.
• Ability to think critically and resolve issues that may arise before or during an event.
• Excellent written and oral communication skills and are known for translating data into clear, easy-to-understand information useful for stakeholders and clients.
• Ability to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
• Strong attention to detail. 
• Ability to travel to attend workshops, tradeshows, conventions, meetings, etc.

Qualifications: BA in Sales and Marketing with 2 years of Experience

• Hotel sales experience
• Food and beverage experience
• Experience with event marketing, including social media, email campaigns, and promotional strategies.
• Strong understanding of negotiation and interpretation of contracts
• Developed business communication skills, both written and verbal
• Understanding/knowledge of Microsoft Office
• Confident and professional appearance
• Proactive sales approach, assertive and fast-paced, driven to succeed
• Understanding of market segment, competitor’s strengths, weaknesses, economic trends, supply and demand
• Excellent time management skills
• Being able to work on multiple projects with desired outcome for each
• Creativity in designing events

Qualifications: BA in Public Relations with 1 year of Experience

• Managerial experience in the food and beverage industry
• Extensive industry and product knowledge
• Experience in budgeting, forecasting, marketing, and sales.
• Proficient and sufficient degree of computer literacy
• A good understanding of Jonas software or equivalent Catering software.
• Excellent knowledge in catering sales.
• Experience in a similar capacity in a private club environment
• Proven ability to negotiate contracts and ensure the best value for clients while maintaining profitability.
• Strong leadership and effective motivational skills
• Team spirit orientation with good interpersonal communication and human resources skills
• Exceptional organizational skills, good problem-solving skills, results-oriented, and self-motivated.
• Excellent communication skills and the ability to speak, read, and write fluent English.
• Ability to manage multiple events simultaneously while maintaining high attention to detail.

Qualifications: BA in Communications with 3 years of Experience

• Previous experience in the hospitality or events industries.
• The ability to conduct site inspections professionally, manage and respond to corporate event enquiries, prepare proposals and contracts, and ultimately convert sales.
• Attract new business within a range of corporate industries and market sectors via various proactive activities.
• Bring existing and strong established contacts within the corporate marketplace.
• Strong financial understanding of sales reporting, budgets, and forecasting.
• Proven success in meeting sales targets in new and existing business.
• Develop, execute, and review a progressive business development plan to achieve sales targets.
• Attend and actively participate in sales team meetings.
• Possess strong communication, negotiation, and interpersonal skills.
• Excellent client management and relationship development skills.
• High-level industry knowledge and understanding of market trends and competitors.
• Be self-motivated with strong organisational and time management skills.

Qualifications: BA in Hospitality Management with 5 years of Experience