• Maintain communications and act as a liaison between all shifts and departments to ensure smooth operation and continuity of work.
• Understand and apply principles of situational leadership and Transformational
• Participate and attend system, hospital, and nursing committees
• Model and develop staff through these mechanisms.
• Evaluate employees and supervise the completion of personnel reports and evaluations of employees.
• Inspect and evaluate the physical condition of the hospital.
• Recommend painting, wallpapering, furnishings, etc. to improve sanitation, appearance, and efficiency.
• Maintain an adequate quantity of essential operating supplies and equipment.
• Maintain a comprehensive knowledge of the latest technology and evaluate the current trends regularly.
• Plan work schedules and assign hours and areas of work to ensure adequate services for all areas of hospital responsibility.
• Continuously check assigned areas to be sure work is being accomplished and personnel is following schedules, including set-ups and moves.
• Participate in Human Resource functions including hiring, termination, performance evaluation, disciplinary actions, and counseling.
• Instruct and train employees in the various methods of cleaning and project work.

Skills: Communication, Leadership, Staff Development, Employee Evaluation, Facility Maintenance, Supply Management, Technology Evaluation, Training

• Coordination and administration of all operational aspects to provide a quality environment for the hospital
• Monitors department productivity to ensure effective use of human resources. 
• Structures work functions to ensure proper staff and resource utilization. 
• Functions include environmental services, building perimeter grounds, waste disposal, pest control, linen distribution, meeting room set-up, and furniture moving.
• Identifies areas for operations improvement and implements proactive changes.
• Conducts and communicates performance reviews for staff. 
• Communicates performance ratings and salary adjustments.
• Develop and maintain relationships with other departments, hospital-wide to meet department goals and objectives
• Works with other departments and Patient Care Units on improvement of services and/or expansion of services.
• Implements an effective quality assurance program for the Environmental Services department utilizing inspection, visits, and reports.
• Responsible for ensuring department compliance with all regulatory agency standards, i.e. federal, state, city, JCAHO, IDPH, EPA, OSHA, etc.
• Delegates duties and responsibilities to subordinates
• Inspects and evaluates the physical condition of the hospital, Environmental/Laundry supplies, and equipment

Skills: Operations Coordination, Productivity Monitoring, Resource Utilization, Facility Services Management, Process Improvement, Performance Reviews, Relationship Building, Compliance and Standards Management

• Assists in planning and coordination of the Environmental Services department to ensure that the health care facility is thoroughly cleaned and maintained.
• Develop workflow patterns and prepare cleaning schedules.
• Develops employee work schedules to maintain adequate daily staffing.
• Assists in department quality assurance activities and reporting.
• Supervises the performance of department employees.
• Completes and delivers employee performance reviews.
• Coordinates employee staff meetings and may hold daily department huddles.
• Conducts employee coaching and corrective action processes
• Resolves employee conflict.
• Develop resource manuals for the department.
• Orders and manages supplies, linen, and equipment
• Evaluates new supplies and equipment.
• Manages and records expenses keeping all purchases within budget.

Skills: Planning and Coordination, Workflow Development, Staffing Management, Quality Assurance, Employee Supervision, Performance Reviews, Employee Coaching, Resource Management

• Responsible for all identified outcome measures as denoted on Performance Assessment.
• Supervise the daily work activities of employees.
• Schedules employees to ensure an adequate number of employees is available to perform required duties based on census and needs.
• Make daily rounds through the area to check the quality of cleaning, coordinate checkout cleaning, and address patient needs and complaints.
• Counsel and discipline employees for violations of hospital/departmental policies and procedures.
• Train newly hired employees and retrain current employees every 6 months.
• Complete performance evaluations on employees at the end of probation and yearly evaluations.
• Supervise the work activities to ensure clean, orderly, and attractive conditions in the hospital, quality linen service, and proper collection and disposal of hazardous waste.
• Coordinate with other departments to meet department and hospital goals.
• Interview potential candidates and make recommendations to the manager or director.
• Provide orientation to new department staff, and arrange continued department education and training.
• Processes time cards each pay period.

Skills: Outcome Management, Employee Supervision, Staffing Coordination, Quality Assurance, Employee Counseling, Training and Development, Performance Evaluation, Department Coordination

• Provides daily supervision of housekeeping staff.
• Assign daily schedules covering all areas of the hospital as well as special project work.
• Coordinates task assignments to ensure departmental commitments.
• Knowledgeable in all aspects of the operations and responsibilities of the department including procedures, cleaning materials, chemical dilution rates, and scheduling.
• Tours the hospital periodically, covering each assigned area to monitor productivity, assess the needs of the facility, and take appropriate corrective action for deficiencies.
• Inspects and evaluates the physical condition of the hospital.
• Recommends painting, wallpapering, etc. to improve sanitation, appearance, and efficiency.
• Inspects all discharge patient rooms and releases to admitting only when they have met the required standards.
• Inspects work buildings and equipment.
• Prepares requisitions for replacement of depleted items and those in need of repair.
• Assists with personnel actions including hiring, promotion, merit recommendations, and vacation schedules.
• Maintains personnel records for each employee, monitoring hours worked, and attendance.
• Assists with departmental responsibilities during low staffing and high workloads.
• Directs emergency procedures well, and ensures that staff members are knowledgeable in the planned use of emergency procedures.

Skills: Staff Supervision, Scheduling Coordination, Task Assignment, Departmental Knowledge, Facility Monitoring, Inspections and Evaluations, Personnel Management, Emergency Procedures

• Knowledge of housekeeping and floor care best practices.
• Knowledge of scheduling tasks to provide the least amount of interruption and assigning tasks.
• Skill in leading and guiding others.
• Ability to complete routine maintenance and troubleshooting of cleaning equipment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others' communication or instructions to take appropriate action.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to perform routine computer tasks (e.g. log in and out, e-mail correspondence, complete daily reports, etc.).

Qualifications: BA in Ecology with 4 years of Experience

• Environmental services experience, preferably in a healthcare environment.
• Supervisory working experience
• Good written and oral communication skills.
• Working knowledge of cleaning materials and practices.
• Demonstrates sound judgment.
• Good planning and organizational skills.
• Good people motivational skills.
• A friendly caring attitude.
• Effective listening abilities with strong judgment skills
• Maintain a professional, neat, and well-groomed appearance adhering to company standards

Qualifications: BA in Urban Planning with 1 year of Experience

• Proven supervisory working experience
• Knowledge of JCAHO, OSHA, IEPA, and state codes and regulations.
• Familiarity with a variety of computer systems.
• Ability to effectively interact and communicate with all levels of staff and with patients, visitors, vendors, contractors, and inspectors.
• Demonstrated leadership skills.
• Excellent communication, organization, and critical making skills
• Good interpersonal skills and ability to effectively interact with patients, visitors, physicians, and all levels of staff within the organization and community.
• Knowledge of housekeeping or Industrial Management principles.
• Successful completion of annual job-specific competencies and skill verification tools
• Ability to present self in a highly professional manner to others and understand that honesty and ethics 

Qualifications: BA in Environmental Policy with 2 years of Experience

• Must have OHA certification in Environmental Services and a Community College diploma in a related field
• Operational experience as an EVS Supervisor in a healthcare setting
• A well-rounded knowledge of all aspects of Environmental Services operations.
• Advanced abilities to lead and manage unionized staff.
• Experience in dealing with collective agreements and grievance processes.
• Exceptional customer service skills, with proven ability in troubleshooting and problem resolution.
• Good knowledge of hospital-related infection prevention and control practices.
• Proficiency in balancing and managing multiple priorities and task assignments.
• Advanced technical knowledge and experience to inform sound judgment in decision-making
• Thorough knowledge of workplace health and safety obligations in areas such as WHMIS.
• Demonstrated ability in decision-making, problem-solving, and working under pressure, especially during crises and unusual situations

Qualifications: BA in Environmental Science with 5 years of Experience

• A professional Healthcare Housekeeper's Certificate (PHH)
• Successful completion of the OHA Environmental Management Level 1 and Level 2
• Supervisory experience within a unionized environment
• Membership or qualification to become a member of the CAEM and OHHA
• Proven healthcare Environmental Services experience
• Working knowledge of all healthcare housekeeping and related regulated infection control practices and processes and knowledge of PIDAC, RICN, etc.
• Proven ability to manage supply/labor budgets to include labor relations and compliance within the local and central collective agreements of unionized staff.
• Knowledge and experience with various regulatory guidelines i.e. WHMIS, Ministry Waste Guidelines, and OH&S Act required
• Ability to manage operations and staff, establishing and maintaining quality standards, infection control practices, outbreak prevention, linen utilization, etc.
• Ability to develop and implement departmental policies and procedures and ongoing operational changes to area job routines, programs, and systems to ensure continuous quality improvement.
• Strong organizational, multi-tasking, and time management skills.
• Excellent interpersonal and communication skills, staff development with emphasis on team building
• Strong problem-solving, decision-making, and analytical skills
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Microsoft Access

Qualifications: BA in Sustainability Studies with 7 years of Experience