• Designing, implementing, and maintaining the firm’s enterprise applications.
• Coordinating configuration changes, upgrades, and patches to the systems with business units and other IT support teams to minimize users’ impact.
• Developing and maintaining appropriate monitoring, maintenance, and support processes in order to provide business applications that are highly available and high-performing.
• Documenting internal application systems, including configurations, processes, system policies, and disaster recovery.
• Performing day-to-day support functions and resolving system issues escalated through a support ticketing system 
• Responsible for communication, coordination and back up of other members of the Information Technology Department as required to service the Firm and its clients.
• Develop standard DoDAF architecture views, fit-for-purpose, fusion, and composite views 
• Work closely with the Inside Sales team and branch Inside Sales Manager to ensure that there is a smooth flow of information and complementary activities to maximize sales opportunities.

Skills: Application Management, Configuration Coordination, Performance Monitoring, IT Documentation, Incident Resolution, Team Collaboration, Communication, DoDAF Design

• Evangelize Device Choice programs through deep technical knowledge and thought leadership. 
• Contact prospective and existing customers, as well as partners, throughout the sales process.
• Demonstrate the business benefits of Service products to prospective and existing customers, and small groups at events, via remote/online tools and/or on-site.
• Work with Account teams to understand customer requirements and create Device Choice solutions with unique business value, to ultimately drive customer success.
• Identify and understand the ongoing service needs of customers and recommend solutions in terms of support and service engagements. 
• Support revenue and new logo goals while maintaining a high level of customer satisfaction.
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Maintains current knowledge in present areas of responsibility

Skills: Technical Evangelism, Customer Engagement, Product Demonstration, Solution Design, Needs Assessment, Revenue Support, Professional Development, Current Industry Knowledge

• Consult with IT on DevOps solutions to design scalable, resilient, and responsive applications
• Develop data and data analytics offerings
• Create DevOps Toolchain to follow cloud software through the development lifecycle.
• Identify and create automated processes for all repeatable workflows
• Develop a framework for continually updating systems for functionality, security, and stability
• Assist IT in translating current processes into an agile cloud framework
• Educate resources on the modern cloud philosophy of innovation, rapid enablement, and elastic growth.
• Provide day-to-day support
• Guarantee outage resolution, system/data access, and optimal performance and availability
• Audit cloud environments for regulatory, security and performance enhancements

Skills: DevOps Design, Data Analytics Development, Toolchain Creation, Automation Implementation, System Framework Development, Agile Transformation, Cloud Education, Performance Auditing

• Plan and develop architecture products within the context of the overall systems engineering process to include requirements, design, integration, fielding, and sustainment phases
• Guide organization on cloud evolution and journey to digital transformation
• Lead cross-infrastructure problem tickets to resolution
• Provide tier three (top-level) support
• Deploy tools required to audit user, system, and resource usage
• Complete incident and change tickets 
• Manage relationships with service providers, VARs, and software/infrastructure vendors
• Use monitoring tools and system logs to proactively find and fix issues
• Evaluate applications and solutions for cloud readiness
• Provide evening and weekend technical support as required as well as on-call duties

Skills: Systems Architecture, Cloud Guidance, Problem Resolution, Tier Three Support, Audit Deployment, Incident Management, Vendor Relations, Proactive Monitoring

• Develop and Maintain a Cloud Strategy
• Ensure alignment with current and future organizational goals
• Build a business case for the cloud with automation, optimization, and efficiency as key drivers to create a fast, flexible, and stable platform
• Create criteria for evaluating and managing cloud service providers
• Develop documentation for all new procedures, processes, workflows
• Evaluate skill gaps and provide mentoring
• Drive cloud adoption through an understanding of automation 
• Create best practice expectations for PAAS, IAAS, and SAAS offerings
• Ensure Identity and Access Management policies are correctly translated into the cloud
• Maintain security and compliance with cloud resources

Skills: Cloud Strategy Development, Organizational Alignment, Business Case Formulation, Provider Evaluation, Documentation Development, Skills Mentoring, Cloud Adoption, Security Compliance

• Experience building intuitive systems in technologies like Java, PHP/Hack, C++, etc. and/or Javascript technologies such as ReactJS or AngularJS
• Experience working with code bases building microservices, REST APIs or GraphQL APIs
• Experience with database and modeling data flows between systems to enable transactional workflows and upstream/downstream integrations
• Experience building secure software with access controls and permissions
• Experience building and supporting production-quality software
• Experience working with cross functional partners to deliver projects with high quality
• Experience owning projects from end-to-end
• Excellent organization and communication skills, both oral and written.
• Ability to work in a fast-paced environment while exhibiting a strong attention to detail.

Qualifications: BA in Computer Science with 6 Years of Experience

• Ability to analyze technical problems to ensure proper resolution.
• Ability to identify practical solutions to complex problems that may require the introduction of new technology, refinements to existing technology solutions, or manual processes.
• Must be able to manage multiple demands simultaneously by addressing priorities to ensure all deadlines are met.
• Prior working information technology experience in a legal or professional service organization 
• Ability to maintain a high level of confidentiality.
• Ability to demonstrate strategic focus.
• Possess exceptional judgment and professionalism.
• Ability to prioritize and manage time effectively.
• Possess reliability, dependability, and motivation.

Qualifications: BS in Information Technology with 3 Years of Experience

• Experience as a Sales/Solutions Engineer
• Extensive customer-facing experience, both as a team and solo while performing presentations to technical and business audiences and extensive objection-handling experience
• Practical experience implementing Agile and PMP frameworks nice to have
• Advanced knowledge of enterprise applications and associated systems architecture
• Deep understanding of web services, APIs, and workflow automation best practices, including the ability to explain and develop
• Ability to juggle multiple projects simultaneously with occasional competing priorities
• Demonstrate a capability to think creatively in architecting and developing new solutions for our customers in the sales process
• Expertise in one of the following areas Professional Services, Marketing, PMO
• Experience managing critical vendor relationships.

Qualifications: BA in Systems Engineering with 9 Years of Experience

• Ability to handle a variety of tasks simultaneously.
• Exceptional client service both internal and external.
• Experience Citrix, Cisco UCS Platform, SCCM, Disaster Recovery, Hyper converge technologies Nutanix, server build, maintenance and support
• Ability to define goals and follow through to achieve results.
• Strong problem-solving skills.
• Experience with a popular frontend stack 
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard.
• Experience with at least one backend stack 

Qualifications: BS in Electrical Engineering with 2 Years of Experience

• Mid-Market or Enterprise experience as an SE for a CRM, hosted contact center, VoIP/Telecommunications company, or similar technology
• Broad understanding of the contact or call center market
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• Must be willing to work in a fast-paced startup environment
• Superior presentation skills
• Proficiency in using hosted contact center applications 
• Ability to create custom demo environment for customer presentations with knowledge of HTML, SaaS web applications, or AWS (Amazon Web Services Infrastructure)
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• In-depth knowledge of Customer Service Software, ITSM, Data Warehousing, Business Intelligence, Workforce Engagement Management, Artificial Intelligence 
• A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally sales engineering.
• Strong presentation skills.

Qualifications: BS in Network Engineering with 8 Years of Experience