• Operational and design support for Microsoft technologies.
• Infrastructure and network operational and design support.
• Responsible for maintenance and support for servers, infrastructure and application components in data centers.
• Develop and validate documentation related to systems policies and procedures.
• Supporting all systems maintenance, troubleshooting, and upgrades for all servers and coordinating maintenance downtime with Enterprise Operations.
• Change control process responsibilities and ownership as it relates to servers, infrastructure and application systems within the enterprise.
• Responsible or the implementation and administration of Microsoft 365 ans SharePoint technologies.
• Supporting the development of the business continuity plan
• Participate in all infrastructure projects such as migrating data and services

Skills: Microsoft Technologies Support, Infrastructure Management, Server Maintenance and Troubleshooting, Documentation Development, Change Control Management, Microsoft 365 Administration, Business Continuity Planning, Data Migration Support

• Guiding government client enterprise requirements engineering, solutions engineering, security integration, project scheduling, system development, and integration
• Build and operate infrastructure systems and architecture using (including but not limited to) Terraform, Helm and Kubernetes on AWS
• Establish and enforce best practices around security, scalability, and service orientation within team, and software development teams
• Build and document frameworks within Terraform to enable software developers to innovate independently
• Maintain and operate systems running on a variety of AWS constructs (EC2, EKS, Lambda, etc.) managed Terraform and Helm
• Maintain and evolve monitoring and notification systems
• Create and sustain documentation on new services, procedures, and requirements
• Participate in an on-call schedule established by the manager, and be ready and available while on-call to immediately diagnose and resolve incidents
• Engage in the diagnosis and resolution of escalated critical incidents
• Participate in security and compliance audits of systems and infrastructure

Skills: Enterprise Requirements Engineering, Cloud Infrastructure Management, Security Best Practices, Terraform Framework Development, AWS Systems Management, Monitoring Systems Maintenance, Documentation Creation, Incident Resolution

• Leverage experience and technical knowhow to assist the Head of IT with the design, selection, implementation and integration of the Bank’s technology platforms
• Provide business systems architecture and processing guidance ensuring the efficiency, security and support of the organization’s goals
• Escalation support for IT Systems and Helpdesk functions based on experience and overall IT knowledge
• Assist in the management of vendor selection, vendor relationship management, risk assessment and documentation
• Assist in the technology selection and risk assessment process
• Help to maintain the Enterprise Data Flow documentation to ensure customer information storage and flow are properly documented
• Participate in Project Management Office (PMO) project meetings to ensure IT concerns, capabilities and requirements are addressed
• Support the integration and implementation of net new systems as well as the upgrade of existing solutions
• Recommend new policies and procedures and/or assist the Head of IT in the development and documentation of new policies and procedures
• Responsible for planning, coordinating, and participating in activities related to the design, development, and implementation of enterprise information systems and software applications

Skills: Technology Platform Design, Business Systems Architecture, IT Support Escalation, Vendor Management, Technology Selection, Data Flow Documentation, Project Management, Policy Development

• Provide technical support for specialized hardware such as (but not limited to) vending controllers, ID card readers, bar code scanners, POS registers, and other devices used to support third party applications.
• Manage and maintain the application ecosystem, including application servers, web servers, security, and deployment practices.
• Provide technical guidance on solution implementation, ensuring compliance and standards are followed,
• Assist in technology assessments and recommendations.
• Collaborating with business users to prioritize the enhancements
• Delivering the applications according to time and budget
• Assisting client in identifying and resolving cross-organizational issues that impact business and costs
• Maintain current knowledge of the Information Technology Services field by attending seminars/workshop and reading current literature.
• Administer Azure Active Directory

Skills: Specialized Hardware Support, Application Ecosystem Management, Solution Implementation, Technology Assessment, Business User Collaboration, Application Delivery, Issue Resolution, Azure Active Directory Administration

• Oversees the assessment of current operating technologies to support the firm’s legal practices and business operations. 
• Works closely with the other IT and user-advocacy groups to identify, support, and implement industry-leading systems that enhance the firm’s service to clients and the firm’s operation overall.
• Serves as a team member to other members of Enterprise Systems and IT to acquire, design, and develop solutions and implementation plans based on business objectives, priorities, user requirements, and technology capabilities.
• Serves as technical resource for Enterprise Systems projects both new and/or operational. 
• Defines systems strategy, frameworks, architecture, and standards for all components.
• Supports the firm’s security operations, including initial development/configuration, integration, and delivery, preferably in a device-agnostic and mobile-enabled manner.
• Assists with the design, support, and evolution of the platforms used to reliably and efficiently maintain the security operations of the firm and the end users.
• Architect, designed, and implemented of Enterprise Services including Finance system, HR systems and Automation solution for selected line of businesses and local entities
• Managing end-to-end delivery includes Plan, Design, Development, Test, and Delivery of applications
• Maintaining the day-to-day operations of the systems to ensure service-level agreement is met

Skills: Technology Assessment, Cross-Department Collaboration, Solution Design and Development, Technical Resource for Enterprise Systems, Systems Strategy and Architecture, Security Operations Support, Platform Design and Evolution, End-to-End Project Management

• Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
• Proven experience with systems planning, security principles, and general software management best practices.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Excellent project management and risk management skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into systems issues and products.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.

Qualifications: BA in Computer Science with 5 years of Experience

• Excellent presentation and communication skills.
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
• Knowledge of the following technologies like Routing, Switching, VPN, LAN, WLAN, Virtualization, Network Security, Intrusion Detection, and Anti Virus.
• Strong understanding of the following technologies and protocols such as Virtualization, RADIUS, PKI, IKE, Certificates, IPSEC, FIREWALL, SSL.
• Hands-on experience with security devices Firewalls/WAF/IPS/Mail Security Gateways
• Strong troubleshooting and problem-solving ability.
• Ability to work well under pressure and handle confrontation
• Administrator-level working knowledge of Windows, UNIX or Linux.
• Highly self-motivated and goal-oriented professional
• CISSP and other security-related certification 
• CCIE/CCNP and other network-related certification

Qualifications: BS in Information Systems with 4 years of Experience

• Experience managing Linux environments running Apache, Tomcat and JBOSS
• Experience in the areas of software development, application architecture and services, and network architectures and services
• Knowledge of VMware virtualization and SAN technology
• Comfortable working in Linux, Apache, Tomcat, and Windows
• Experience with database administration, IIS, storage area networks and Cisco UCS
• Strong Technical Skills including Linux (RHL a plus), Apache, Tomcat, JBOSS EAP, VMwar, SAN technology, Bash, Java, .Net, Deployment Automation, Perl, Python, GIT
• Ability to support several critical areas, Windows Servers, VMWARE ESX, and Storage Area Networks Specific assignments may include large projects
• Experience in routing maintenance and troubleshooting with both prioritized based on criticality to company operations
• Ability to plan, maintain, support, troubleshoot, and deploy technology to meet current and future needs
• Ability to work with users and developers to analyze, design, and implement application systems or enhancements to existing systems

Qualifications: BA in Electrical Engineering with 6 years of Experience

• Experience with security products such, NGFW, IDS/IPS, AV, IPSec, Content and Application Security
• Administrator knowledge of Linux/Unix and Windows
• Working knowledge of public cloud environments such as AWS, Azure and GCP
• Strong understanding of networking technologies such as Routing, Switching, VOIP, etc.
• Working understanding of API-based security and compliance standards
• Experience working with customers, positioning, demonstrating, configuring, network infrastructure security products
• Strong troubleshooting and problem-solving skills
• Ability to analyse difficult problems in complex environments using a systematic approach to quick resolution
• Excellent communication and presentation skills
• Experience in the enterprise networking security space
• Strong understanding of vulnerabilities, exploits, malware, ransomware, etc.
• An understanding of a distribution/channel partner go-to-market strategy

Qualifications: BS in Software Engineering with 5 years of Experience

• Certifications in Microsoft Experience in Microsoft Office and Storage Area Networking, Active Directory, LDAP 
• Understanding of the following operating systems, Microsoft Windows and VMWARE ESX
• Solid understanding of File Protocols Strong customer focus and ability to manage client expectations
• Understanding of the business environment, IS infrastructure, and computer operations.
• Ability to effectively adapt to rapidly changing technology and apply it to technical infrastructure
• Strong analytical and problem-solving skills 
• Excellent oral and written communication skills ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding
• Flexible with the ability to work out-of-hours 
• Experience in supporting and configuring several critical areas including but not limited to Windows Enterprise Servers and Azure cloud environment, VMWARE ESX, and Storage Area Networks, Active Directory, LDAP, Microsoft Exchange, SkypeTeams, SQL Server Experience in implementing, maintaining, and troubleshooting Enterprise applications 
• Ability to deploy and configure new servers, server hardware components and new business applications 
• Ability to provide third-level support to assist the Desktop Support Group

Qualifications: BA in Network Engineering with 4 years of Experience