Job Summary: 

• Led and coached a group of Technical Support Engineers
• Assist and advise team members on difficult supports
• Be aware of the support load for individual team members
• Define and ensure the proper execution of training plans and Team development
• Helping the TSE (Technical Support Engineers ) Managers in the recruiting process
• Share with the TSE Managers the responsibility for Team member's reviews, and ensure that Team members can meet goals
• Coordinate with the other TSE Managers to ensure proper execution of the Technical Support Engineering Department plan
• Liaise with other departments to meet demands
• Regularly report on department performance measurements
• Be accountable for the products, tools, and technology that empower the Global Community Support team
• Manage, enable, support, and grow a world-class team of engineers
• Identify team inefficiencies and drive improvements
• Collaborate with people on the team, across teams, across functions, across the org, and across the company to build the best tools in the industry.

Skills on Resume:

• Leadership (Soft Skills)
• Technical Support Management (Hard Skills)
• Workload Management (Soft Skills)
• Training and Development (Hard Skills)
• Recruitment (Soft Skills)
• Performance Review Management (Soft Skills)
• Department Coordination (Soft Skills)
• Cross-departmental Collaboration (Soft Skills)

Job Summary: 

• Manage a team of engineers and technical specialists located across the Americas (North America, Brazil, LATAM) to provide turbine technical support.
• Serve as an interface between the Engineering group and internal/external customers.
• Foster a team environment with a collaborative and open communication culture, setting clear team goals
• Delegating tasks and setting deadlines for the team.
• Mentor, coach and train team members to foster growth and development and to provide outstanding technical support service to all internal and external stakeholders.
• Set performance standards and key performance indicators to measure individual and team performance on regular basis.
• Ensure that processes, lessons learned, and best practices are documented and implemented within the team.
• Provide support with analyzing the operational parameters of the fleet and identify/resolve technical issues.
• Collaborate with level 2 regional, level 3 global and cross-functional teams in defining containment solutions till a final corrective solution is available.
• Ensure case response time of less than 48 hours and case resolution/escalation within 5 days.
• Challenge the status quo, and identify improvement opportunities and productivity measures.
• Provide technical support to cross-functional teams (operations, commissioning, warranty management, supply chain, quality, and EHS).
• Obtain regular customer feedback, address customer complaints and implement corrective measures to continuously improve service level

Skills on Resume: 

• Team Management (Soft Skills)
• Technical Support (Hard Skills)
• Interpersonal Communication (Soft Skills)
• Task Delegation (Soft Skills)
• Performance Management (Hard Skills)
• Process Documentation (Hard Skills)
• Problem Solving (Soft Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary: 

• Assist in providing test, transition, data migration, and baseline change control processes for TIAM.
• Assist in obtaining government-furnished property/equipment to satisfy TIAM requirements.
• Participation in TIAM technical reviews, program reviews, and milestone reviews.
• Review TIAM products and artifacts.
• Attend and participate in TIAM ERBs and ITPs.
• Provide management and technology assessments of TIAM contractor solutions and processes.
• Track GIMS O&S activities related to artifacts, deliverables, standard operating procedures, and government-furnished equipment/property/information and provide status.
• Identify technical issues and communicate impacts.

Skills on Resume: 

• Test Management (Hard Skills)
• Data Migration (Hard Skills)
• Process Review (Hard Skills)
• Technical Review Participation (Soft Skills)
• Solution Assessment (Hard Skills)
• Project Tracking (Hard Skills)
• Communication (Soft Skills)
• Problem Identification (Soft Skills)

Job Summary: 

• Build, manage and lead a team of Software Support Engineers with an emphasis on team performance and solid engineering principles.
• Focus on customer satisfaction, technical proficiency, timeliness of support delivery and understanding customer needs around speed, quality, and value
• Build effective relationships with byte Business Leaders for effective projects and aligned business impact.
• Manage high-priority escalations as appropriate while responding to escalated customer cases in a timely manner, ensuring appropriate resources are assigned and robust status communication is achieved
• Monitoring and maintaining quality and test coverage of the team’s codebase
• Guiding and mentoring a team of 2 to 5 Software Engineers while providing healthy feedback for the individual members to grow
• Working hands-on with the team through identification, approach, and implementation, setting good engineering patterns and practices, and coding
• Serve and lead the team while empowering them and helping remove any blockers that hinder effectiveness.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Escalation Management (Soft Skills)
• Quality Assurance (Hard Skills)
• Software Engineering (Hard Skills)
• Mentoring (Soft Skills)
• Software Development Practices (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Leading, managing coaching, and coordinating the Biotech PASS engineering support group as a fully integral part of the engineering organization
• Responsible for manufacturing activities for various technologies supported by Biotech PASS used in the downstream process
• Take full engineering ownership of large-scale and complex projects and support Group leaders and project managers from the initial inquiry phase until the final sign-off of the project for large-size projects which may include multiple different teams. 
• Lead a complete engineering team to achieve the goal of delivering complete solutions to the customer
• As engineering lead, discuss, propose, and define the engineering solution with the PE/PM team from the quotation stage and provide associated costing. 
• After Order placement execute the proposed engineered system solution based on the agreed and defined contractual specification
• Ensuring that all the Engineering related learnings are captured and implemented to avoid errors in future projects. 
• Taking ownership of key technical expertise and knowledge and making sure the organization can benefit from the expertise through training and advice. 

Skills on Resume: 

• Team Leadership (Soft Skills)
• Biotech Manufacturing Processes (Hard Skills)
• Project Management (Hard Skills)
• Engineering Design and Costing (Hard Skills)
• Contract Management (Hard Skills)
• Problem Solving (Soft Skills)
• Knowledge Transfer (Soft Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Responsible for leading, managing and developing the team members (incl. disciplinary responsibility of team members).
• Accountable for the design team: preparation of P&IDs, General Arrangement Drawings and detail drawings. 
• Responsible for supplier selection, evaluation, rating, inviting quotations, negotiation and placing orders to suppliers
• Responsible for finalizing supplier agreements (quality and long-term supply agreements). 
• Responsible for negotiating long-term price contracts with suppliers.
• Collaborate with the Sourcing team to technically manage the suppliers, ensure the quality and delivery time for the supplier manufacturing. 
• Accountable for timely delivery of components from suppliers and dispatch to sub-contractor for assembly.
• Accountable to ensure the systems are verified as per the protocol and documents are ready before FAT by the customer.
• Ensuring any deviations/observations/requirement made by customers during FAT is acted upon and completed before shipment. 
• Coordinating with the commercial department for packing & forwarding of the system.
• Responsible for collecting and binding technical documentation in accordance with the project manual index for the project.
• Responsible and Accountable to drive cost reduction initiatives via efficient engineering design
• Along with the PE/PM team, responsible for closing actions for NCRs and PORs. 

Skills on Resume: 

• Team Leadership (Soft Skills)
• P&ID and Technical Drawing (Hard Skills)
• Supplier Management (Hard Skills)
• Contract Negotiation (Hard Skills)
• Price Negotiation (Hard Skills)
• Quality Assurance (Hard Skills)
• Project Coordination (Soft Skills)
• Technical Documentation (Hard Skills)