Job Summary:

• Troubleshooting issues with messaging platforms, collaboration, video conferencing tools (such as WebEx, Zoom, Blue Jeans), A/V issues, and conference room issues
• Adapting quickly to a new and changing technical environment
• Providing excellent, white-glove, VIP customer service interactions
• Troubleshooting all aspects of desktop hardware, peripherals, and printers
• Troubleshooting all aspects of mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity, VPN
• Troubleshooting all aspects of Apple computers, Mac OS, iPhones and iPads
• Troubleshooting various operating systems, including Microsoft Windows and Linux
• Troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, OneNote
• Perform the daily migrations with minimum supervision
• Ensure smooth migration and end-user satisfaction during migration
• Provide timely communication on issue status and resolution
• Escalate the issue to the client engineering team

Skills on Resume:

• Video Conferencing Troubleshooting (Hard Skills)
• Adaptability (Soft Skills)
• VIP Customer Service (Soft Skills)
• Hardware Troubleshooting (Hard Skills)
• Mobile Device Support (Hard Skills)
• Apple Device Troubleshooting (Hard Skills)
• Operating System Troubleshooting (Hard Skills)
• Microsoft Office Support (Hard Skills) 

Job Summary:

• Building secure, scalable, technical desktop and collaboration services for colleagues, and consumers, based on experiences and needs.
• Act as the main point of contact for user incidents & service requests.
• Initial triage of incidents and assignment in ITSM tool.
• Resolution of user incidents and service requests.
• Taking ownership of service incidents/requests and liaising with other IT teams in order to resolve and manage user expectations.
• Creating and maintaining accurate and concise ticket update/knowledgebase documentation within ServiceNow. 
• Maintaining and overseeing installation, configuration, maintenance and troubleshooting of end user’s hardware and software.
• Working with Team Lead to identify trends and spot potential problems.
• Responsible for end-user computing support, operation and maintenance
• Provide support to the regional team
• Research for best practices and suggest appropriate tools to implement

Skills on Resume:

• Incident Management (Hard Skills)
• End-User Support (Hard Skills)
• Collaboration Tools Expertise (Hard Skills)
• Documentation (Hard Skills)
• Hardware and Software Maintenance (Hard Skills)
• Trend Analysis (Hard Skills)
• Global Support (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary:

• Management of PC and Macintosh functions
• Communication of issues and resolutions to management
• Manages working relationships with internal and external users
• Manage, maintain and respond to requests from the corporate ticketing system
• Manages moves & changes for all local hardware including PCs, Macs, phones, mobile devices and printers
• Responsible for evaluating and installing peripherals and software/applications securing corporate data while providing ease of use and performance for the end user
• Proactively manage and support the end user and devices
• Maintain documentation for hardware, software, PCI and SOX requirements and configurations
• Execute building and setup of new PCs, laptops and mobile devices
• Listens to or reads about end user problem(s) and locates appropriate scripts/articles for providing assistance
• Carefully follows steps in scripts/articles to provide service to end users
• Begins to identify gaps, errors, and potential improvements in scripts/articles and shares appropriately
• Shares gained knowledge with peers and assist peers who are unable to provide adequate assistance

Skills on Resume:

• Technical Support (Hard Skills)
• Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Ticketing System Management (Hard Skills)
• Hardware/Software Installation (Hard Skills)
• End-User Support (Hard Skills)
• Documentation Management (Hard Skills)
• Process Improvement (Soft Skills) 

Job Summary:

• Perform additions & deletions of associates to IT systems and provide access and approved applications
• Coordinate A/V equipment setup for video conferences
• Responsible for administration of Windows Active Directory
• Perform Windows, iMac and MacBook setup and support
• Troubleshoot with remote users via remote tools
• Assist with management of IT infrastructure, servers, storage, networking, backups, telephony and associated end-point devices
• Maintain documentation of assets, systems, configurations and deployments
• Manage patches across the application(s), PCs and Macs
• Support systems and users 24/7/365 when necessary
• Performs onboarding and offboarding of corporate employees and contractors
• Additional tasks and project work as defined by management

Skills on Resume:

• Access Management (Hard Skills)
• A/V Setup (Hard Skills)
• Active Directory Administration (Hard Skills)
• System Setup (Hard Skills)
• Remote Troubleshooting (Hard Skills)
• IT Infrastructure Management (Hard Skills)
• Documentation Management (Hard Skills)
• Patch Management (Hard Skills)

Job Summary:

• Managing the end-user hardware estate, diagnosing, researching and managing requests and incidents through to resolution
• Work with the Service Desk and the engineering teams to ensure the end user estate is functioning optimally
• Handover of new and replacement hardware, ensuring the end-user has a good understanding of how to use it and how to seek support
• Performing laptop builds and updating of software packages using SCCM and Intune
• Keep up to date with the release cycle for key applications and ensure compatibility with the existing environment
• Ensure patching and antivirus updates are correctly applied to the end user devices
• Troubleshoot hardware issues and perform upgrades based on performance monitoring
• Ensure all requests are resolved within the SLA
• Maintain accurate ticket records, ensuring callers are kept informed throughout the lifecycle of the request.
• Adhering to service management processes and standards. 
• Ensuring excellent incident management to minimize business impact
• Build effective relationships with colleagues, to aid IT support and the delivery of high standards of service
• Create and update Knowledge Items and other relevant documentation

Skills on Resume:

• Hardware Estate Management (Hard Skills)
• Collaboration (Soft Skills)
• Hardware Handover (Soft Skills)
• Laptop Builds (Hard Skills)
• Application Compatibility (Hard Skills)
• Patching and Antivirus (Hard Skills)
• Troubleshooting (Hard Skills)
• Incident Management (Soft Skills)