Job Summary:

• Delivering an internal engagement capability that can facilitate the Incident & Problem management process
• Delivering Request Fulfilment activities and automating delivery to ensure minimum human activity on repeated activities
• Working collaboratively across all IT Functions – building trust and winning relationships that can be drawn upon in MI and Crisis situations
• Working with internal partners to understand Service Management requirements and build out on the IT Service Management Platform
• Revising the build and deployment process to reduce Amey touchpoints and reduce the carbon footprint
• Reducing resource requirements for repeated transactions and investing
• Communicating effectively with all stakeholders as part of BAU but also in times of crisis and Major Incident
• Working closely with the IT Service Management Platform vendor to influence the roadmap and lifecycle
• Manages all required documentation, as well as reporting and provides delivery according to standards.

Skills on Resume:

• Incident Management (Hard Skills)
• Process Automation (Hard Skills)
• IT Collaboration (Soft Skills)
• Service Management (Hard Skills)
• Environmental Efficiency (Hard Skills)
• Resource Optimization (Hard Skills)
• Crisis Communication (Soft Skills)
• Vendor Management (Hard Skills)

Job Summary:

• Manage a client-side End-User Computing team and staff.
• Engage and contribute technical leadership responsible for the strategic planning, design, implementation and performance of applications, desktops and file/print servers.
• Responsible/accountable for system design and implementation including system architecture design, disaster recovery procedures, developing project requirements, software installations, desktop management and configurations related to physical server environments.
• Responsible for the stability and availability of primary deliverables including desktop management, which includes patching, application management, browser standards, and overall utility of services.
• Maintain technical vendor relationships and evaluate market technologies associated with systems, so that as product enhancements are made or new products become available.
• Manage a team of 2 IT EMEA Jr. Service Delivery Analysts (One Axalta employee (UK based) and one Randstad (Asturias-based))
• Manage the EMEA IT Desk Side Support service and contract
• Manage a variety of IT EUCS contracts in EMEA, including end-user support, printers, hardware and software providers, etc.
• Manage the computer fleet for EMEA including hardware purchasing, hardware refresh, etc.
• Represent EMEA EUCS in the change board meetings and in the global IT strategy meetings and other initiatives.

Skills on Resume:

• Leadership Management (Soft Skills)
• Computing Management (Hard Skills)
• System Design (Hard Skills)
• Project Management (Hard Skills)
• Vendor Management (Soft Skills)
• User Support (Hard Skills)
• Contract Management (Hard Skills)
• Communication (Soft Skills)

Job Summary:

• Review the current technology roadmaps and strategy and propose new solutions considering innovation, business drivers, and changes in the technology landscape.
• Lead transformational programs to improve operational efficiencies and direct/deliver technology transformations using technical and functional teams.
• Proactively seek and communicate opportunities for improvement in customer satisfaction and efficiency
• Establish metrics to measure efficient use of existing systems and resources
• Provide leadership/support to ensure projects are staffed appropriately and expectations are being met
• Monitor staff performance, identify and communicate opportunities for improvement
• Work closely with Service Desk staff to ensure proper escalation of technology issues
• Publish written requirements definitions for aspects of assigned projects
• Document assigned business process flows and use-case scenarios
• Work closely with Cyber Security to ensure security standards are adhered to and minimize impact on the end-user experience

Skills on Resume:

• Technology Roadmap Development (Hard Skills)
• Program Leadership (Soft Skills)
• Customer Satisfaction Improvement (Soft Skills)
• Metrics and Optimization (Hard Skills)
• Project Staffing (Soft Skills)
• Staff Performance Monitoring (Soft Skills)
• Service Desk Collaboration (Soft Skills)
• Security Compliance (Hard Skills) 

Job Summary:

• Provides technical support, direction, supervision and leadership to all desktop support members.
• Own and drive the end-user computing experience and roadmap.
• Stay on top of industry trends and make recommendations on how to improve end user experience and productivity.
• Promote team chemistry and team building.
• Manages, trains, coaches and mentors 10+ associates
• Provide visible leadership, articulate strategies and plans for the execution of IT projects.
• Leading project innovations and efforts. 
• Host team meetings, task management, cost estimations, adhering to project timelines, resource allocation, work prioritization, and project management.
• Monitor and maintain appropriate Service Levels (SLAs) for all IT support requests.
• Oversees the required need for hardware and software licenses and support agreements.
• Ensures accurate and complete business requirements, analysis, design, testing, training, implementation and post-review of maintenance and modifications to systems.

Skills on Resume:

• Technical Support (Soft Skills)
• Computing Ownership (Hard Skills)
• Trend Analysis (Hard Skills)
• Team Building (Soft Skills)
• Coaching Mentoring (Soft Skills)
• Project Leadership (Soft Skills)
• Project Coordination (Hard Skills)
• Service Management (Hard Skills)

Job Summary:

• Oversees specification and coding adherence to accepted practices. 
• Govern technology transfer to operations, production support and business units.
• Assist in providing resolution management to all Enterprise user technical issues.
• Support business needs and/or project requirements at the conceptual level utilizing sound engineering principles.
• Assists with the department’s forecast, budget, expense, system planning and resource planning.
• Team coordination with the Help Desk supervisor to drive and improve IT support efficiency includes IT change requests, incident and problem management (Remedy ticketing system).
• Follow corporate practices with company data and infrastructure- in accordance with corporate security policies and procedures
• Manage all team changes to system configurations and software through standard approval protocols via Remedy Change Management systems. 
• Assure that all changes are appropriately announced and communicated via daily ops meetings.
• Assist in planning and managing capital and operational expense budgets for the IT Ops Dept.
• Track and manage all IT inventory and assets
• Participate in strategic and cross-departmental initiatives to further growth missions and effective operations.

Skills on Resume:

• Coding Adherence (Hard Skills)
• Technology Transfer (Hard Skills)
• Issue Resolution Management (Soft Skills)
• Business Support (Hard Skills)
• Budget Planning (Hard Skills)
• IT Support Coordination (Soft Skills)
• Security Compliance (Hard Skills)
• Asset Management (Hard Skills)

Job Summary:

• Supervise daily operation of endpoints.
• Collaborate with outside vendors for managed services.
• Maintain a cross-functional approach with all IT Teams.
• Maintain all endpoint and endpoint vendor relationships for the organization.
• Manage and ensure monthly Windows patching has been completed on all workstations. 
• Monitor and be aware of other OS update versions, including Android and Apple IOS.
• Maintain an accurate inventory of all endpoints in the company.
• Build clear, accurate reporting that can leverage budgetary needs and compliance.
• Manage assets and work closely with the Accounting Team.
• Recommend, plan and implement best practice processes for support of Trex endpoints.

Skills on Resume:

• Endpoint Supervision (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Team Collaboration (Soft Skills)
• Relationship Management (Soft Skills)
• Patching Management (Hard Skills)
• Update Monitoring (Hard Skills)
• Inventory Management (Hard Skills)
• Process Implementation (Hard Skills)

Job Summary:

• Track, monitor and document interaction on tickets for timely resolution in a high-availability manufacturing environment.
• Diagnose and troubleshoot all endpoints for the organization.
• Assist in other IT projects that require infrastructure support and new or updated endpoints.
• Document and develop standard procedures for endpoint deployments, troubleshooting and best practices.
• Evaluate existing, research and recommend new hardware standards.
• Interact and work closely with all business units for the organization to understand needs.
• Align IT endpoint infrastructure with current and future business initiatives for all departments to meet requirements and goals.
• Manage inventory, licensing and contracts for all endpoints.
• Manage IT budget for endpoint infrastructure.
• Assist the Director & VP of IT in the development of IT strategy, setting of IT policies, innovation, and maintaining stakeholder relations.

Skills on Resume:

• Ticket Management (Hard Skills)
• Endpoint Troubleshooting (Hard Skills)
• Infrastructure Support (Hard Skills)
• Procedure Documentation (Hard Skills)
• Hardware Evaluation (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Infrastructure Alignment (Hard Skills)
• Budget Management (Hard Skills)