Job Summary:

• Analyze needs, research solutions, assess feasibility, and develop and implement technology solutions to help increase the effectiveness and efficiency of the Group Benefits Claims and Administration teams
• Manage sponsors’ expectations in terms of time and quality of projects underway
• Create project plans, provide status updates, test solutions, and support change management
• Balance between supporting existing end-user computing applications and identifying and implementing new solutions
• Provide technical support to manage data manipulation of files that are received in various formats
• Document tools and processes
• Support, maintain and help implement Microsoft 365 and Microsoft Modern Workplace-based solutions.
• Monitoring and remediating Windows patching across all customer desktop estates
• Application patching and deployment including appropriate testing and change control requirements.
• Application deployment monitoring and remediation via Microsoft Intune and Endpoint Manager (SCCM).

Skills on Resume:

• Project Management (Hard Skills)
• Problem-Solving (Hard Skills)
• Change Management (Soft Skills)
• Data Manipulation (Hard Skills)
• Microsoft 365 Solutions (Hard Skills)
• Windows Patching (Hard Skills)
• Application Deployment (Hard Skills)
• Documentation (Hard Skills)

Job Summary:

• Implement sales and Go-to-Market strategies for Nutanix Frame for Public Sector.
• Present, demonstrate and help execute proof of concepts for Nutanix Frame and drive customer engagements from early conversations to decision making evaluations.
• Design and implement Nutanix Frame solutions by leveraging Product experts, Solution Architects and Nutanix Consulting Services.
• Own the sales revenue targets for Nutanix Frame in assigned region and work alongside field sales teams to grow the Nutanix Frame business.
• Drive sales and adoption through sales-led activities such as targeted account planning, account management and replicating product success at scale.
• Lead TCO and ROI conversations with customers and field teams as opportunities progress from through the sales cycle.
• Influence Nutanix Frame strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers encountered
• Use an ITSM to attend to requests, incidents, and change management items.
• Exhibit sound judgment in handling unexpected problems and frequent interruptions that require immediate action or attention.
• Organizes one's own work activities and uses time management techniques to meet deadlines.  

Skills on Resume:

• Sales Strategy (Hard Skills)
• Customer Engagement (Soft Skills)
• Solution Design (Hard Skills)
• Revenue Management (Hard Skills)
• Account Planning (Hard Skills)
• TCO Analysis (Hard Skills)
• Feedback Influence (Soft Skills)
• Time Management (Soft Skills)

Job Summary:

• Identify, research and explore new use cases, new areas of opportunity, new requests from customers and consultants and build these solutions to help drive Nexthink’s innovative and actionable Library of solutions for customers.
• Design and deliver Nexthink solutions with the highest level of quality to reinforce the gold standard customers are expecting from us.
• Contribute to all areas of Nexthink with ideas, thoughts, musings and designs on how the Digital Employee Experience can be improved across customer's Corporate landscapes.
• Administration of enterprise client, server, and mobile management platforms, primarily through the Microsoft Endpoint Manager products (SCCM and InTune, Modern Desktop Management, Group Policy etc.).
• Full life-cycle management and support of the Windows 10 client estate.
• Ownership of client and server security patching/updates, and security (AV & encryption) systems to ensure compliance.
• Administration of the Microsoft 365 platforms, including Azure AD, Exchange, SharePoint Online, OneDrive, Teams, Office client and telephony, along with new implementation projects.
• Patch end-user machines across various project locations.
• Monitor and mitigate security vulnerabilities.
• Ensure that base images are kept up to date with patches and new software.
• Assist FAST with the setup and support of virtual desktop infrastructure.

Skills on Resume:

• Solution Development (Hard Skills)
• Quality Assurance (Hard Skills)
• Experience Design (Soft Skills)
• Platform Administration (Hard Skills)
• Life-Cycle Management (Hard Skills)
• Security Management (Hard Skills)
• Microsoft 365 Management (Hard Skills)
• VDI Support (Hard Skills)

Job Summary:

• Responding to, troubleshooting and resolving escalated calls and identifying workarounds if a resolution cannot be immediately found.
• Designing, developing, testing and releasing the firm’s standard operating environment (SOE) for desktops and notebooks.
• Packaging, testing and distributing software to all desktops, notebooks and terminal servers (Citrix).
• Configuring, supporting and maintaining Active Directory Group Policy in relation to the workstation environment.
• Configuring, supporting and maintaining the firm’s multi-function printing devices.
• Managing, supporting and maintaining the suite of Office Templates and Macros
• Managing client expectations when agreeing to delivery timeframes.
• Quickly identifying the need for vendor escalation, and managing the case with a vendor to reach a speedy resolution.
• Mentoring and transferring knowledge to other team members and supporting staff.
• Minimizing risk by considering security when designing or implementing new software or systems.

Skills on Resume:

• Troubleshooting (Soft Skills)
• SOE Development (Hard Skills)
• Software Packaging (Hard Skills)
• Active Directory (Hard Skills)
• Printer Support (Hard Skills)
• Office Management (Hard Skills)
• Client Management (Soft Skills)
• Security Management (Hard Skills)

Job Summary:

• Plan and architect EUC solutions from the infrastructure level to the end-user device level. 
• Integrate best practices, evolving technologies and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility. 
• Create High & Low-level design documents, including procedures documentation. 
• Install and configure EUC solutions as part of the project scope. 
• Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements. 
• Provide maintenance activities as part of a scheduled maintenance window during daytime and night time. 
• Take ownership of patching and upgrade projects for EUC environments in various organizations. 
• Testing new technologies, finding the appropriate use cases with the customer base and leading POC activities. 
• Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications.
• Adhere to time management policies, such as scheduled breaks, clocking in and out procedures, the notification required for paid time off, etc.

Skills on Resume:

• Solution Architecture (Hard Skills)
• Technology Integration (Hard Skills)
• Documentation (Hard Skills)
• Installation and Configuration (Hard Skills)
• Technical Support (Soft Skills)
• Maintenance (Hard Skills)
• Patch Management (Hard Skills)
• Technology Testing (Hard Skills)

Job Summary:

• Answer all customer inquiries and issues
• Triage all incoming Service Desk tickets and provide resolutions. 
• Expresses thoughts, ideas, and opinions clearly, fluently and concisely. 
• Listens attentively to others and responds appropriately to questions and comments.
• Provide regular updates to customers regarding the status of tickets.
• Provide assistance related to hardware, PCs, printers, and mobile devices
• Responsible for the provisioning of mobile phones.
• Assistance with the deployment of laptops and desktops.
• Establish and maintain respectful working relations with internal and external customers by being courteous and helpful in all interactions. 
• Show appreciation and respect for customers' needs, expectations, and perspectives. 
• Represent one's organization by demonstrating behaviors that reflect an attitude of customer service, responsiveness, and concern.
• Proactively and clearly identify problems or issues and suggest alternative solutions.   
• Use resources such as other team members, written manuals, or work-related materials, etc. to creatively address existing or anticipated work problems.

Skills on Resume:

• Customer Inquiry Management (Soft Skills)
• Ticket Resolution (Hard Skills)
• Clear Communication (Soft Skills)
• Active Listening (Soft Skills)
• Status Updates (Soft Skills)
• Device Support (Hard Skills)
• Mobile Provisioning (Hard Skills)
• Problem Solving (Soft Skills)