END USER COMPUTING SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 02, 2025 - The End User Computing (EUC) Specialist demonstrates strong analytical and innovative problem-solving abilities, effectively navigating ambiguous environments and managing workloads with aggressive timelines. The role requires the application of industry best practices, continuous professional development, and the ability to adapt to shifting demands while maintaining excellent communication skills. This position excels in resolving difficult situations and escalates critical issues to management.

Essential Hard and Soft Skills for a Standout End User Computing (EUC) Specialist Resume
  • System Administration
  • Desktop Support
  • Network Troubleshooting
  • Active Directory
  • IT Security Management
  • Virtualization
  • Operating Systems
  • Hardware Configuration
  • Backup and Recovery Solutions
  • Remote Desktop Support
  • Communication
  • Problem-Solving
  • Customer Service
  • Teamwork
  • Adaptability
  • Time Management
  • Critical Thinking
  • Conflict Resolution
  • Attention to Detail
  • Multitasking

Summary of End User Computing (EUC) Specialist Knowledge and Qualifications on Resume

1. BS in Computer Science with 5 years of Experience

  • Advanced knowledge of Windows (All current supported versions) based personal computer and application software - MS Office all versions
  • Knowledge of Internet Browser applications, Cisco VPN, LogMeIn, Windows Servers OS, iOS, Citrix
  • Ability to work in a team-oriented environment with strong customer service skills
  • Ability to manage shifting priorities easily.
  • Self-motivated and directed, with keen attention to detail and the ability to follow-up in a timely fashion.
  • Knowledge of Conference Room A/V equipment
  • Knowledge of Collaboration tool such as WebEx/Microsoft Teams
  • Ability to administer and maintain remote control Console tools to configure and govern end user devices
  • Examples of current consoles are SCCM for PCs, Print servers, Mobi for mobile ruggedized RF devices, or Air watch and Apple configurator for Cellular devices and Tablets and Vocollect console for voice devices.
  • Ability to support assigned Corporate applications with Vendor and team support.
  • Knowledge of ticket-based support systems
  • Working knowledge of RF scanning systems in an industrial environment (Intermec, Psion and LXE)

2. BS in Information Technology with 3 years of Experience

  • Direct experience with the accurate and timely delivery of End User Computing (EUC) solutions, reporting suites, and dynamic dashboards
  • Experience working within the agile software development lifecycle
  • Experience with reporting tool sets such as Microsoft Power Apps, Microsoft Power BI, MicroStrategy, Tableau or similar
  • Baseline understanding of Compliance laws, rules, regulations, risks, and typologies 
  • Strong understanding of database design, UI design, experience with data mapping, and be able to use tools to select data sets from a database
  • Meticulous attention to detail and demonstrated ability to produce high-quality, accurate work consistently
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Strong interpersonal skills for building strong relationships with stakeholders and engaging teams
  • Excellent oral communication and writing skills in interacting with non-executives, technology management, data owners and across business lines and control functions
  • Knowledge of Structured Query Language (SQL), Microsoft Power Apps, Microsoft Business Information (BI) Tools, or similar Data Visualization toolsets
  • Knowledge of Visual Basic (VBA) or advanced Excel macros

3. BA in Management Information Systems with 2 years of Experience

  • Advanced VBA experience
  • Strong experience in optimizing performance in MS Office
  • Microsoft Power Tools, SQL Server and SSIS
  • VB.Net, C#, C++ and other programming languages experience
  • Good working knowledge of enterprise technology such as O365 suite, i.e. SharePoint
  • Strong experience in data analysis and mapping
  • Comfortable in operating across geographies and with teams of varying maturity
  • Demonstrated interpersonal and communication skills. 
  • Tact and clear verbal and written communication skills to facilitate solutions and resolve problems
  • Strong influence, negotiation and change management skills

4. BS in Software Engineering with 3 years of Experience

  • Strong analytical and innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
  • Execution-oriented with a strong focus on delivering targeted outcomes
  • Ability to work in ambiguous environments and adapt to change while managing time and workload with aggressive timelines
  • Experience in applying industry best practices within daily work and continues to participate in professional development by reading publications, networking and participating in professional organizations
  • Strong written, oral and interpersonal communication skills
  • Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. 
  • Ability to use diplomacy and tact to resolve difficult situations. 
  • Ability to escalate more serious issues to management.
  • Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty
  • Professional attitude and client service orientation, collaborative and results-oriented

5. BS in Computer Engineering with 4 years of Experience

  • Practical problem-solving skills and the ability to influence change
  • Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments
  • Strong organizational and time management skills with the ability to be flexible to changing environments
  • Ability to work independently and willing to collaborate with other teams for a project with huge-scale benefits
  • Ability to work in ambiguous environments with matrix reporting lines
  • Adaptability to change and managing workloads with aggressive timelines.
  • Advanced Proficiency in MS Office Suite includes PowerPoint, MS Project, Excel, Word, One Note
  • Experience using enterprise planning tools (Office 365 Suite, Power BI, Qlik)
  • Ability to participate in educational opportunities, read professional publications, maintain networks and participate in professional organization to always be up to date on job knowledge.

6. BA in Information Systems with 5 years of Experience

  • MCSA or MCSE and ITIL certification
  • Proven experience in SOE deployment with Windows 10
  • Senior-level knowledge of overall desktop troubleshooting
  • Advanced experience with Administering Active Directory and Group Policy, SCCM Current Branch, Intune, and Co-Management, Application packaging, Citrix XenApp / XenDesktop environments
  • Advanced experience with Azure and O365, including Teams, OneDrive, and Intune
  • Advanced knowledge of Windows (All current supported versions) based personal computer and application software - MS Office all versions
  • Knowledge of Internet Browser applications, Cisco VPN, LogMeIn, Windows Servers OS, iOS, Citrix
  • General knowledge of Ethernet, Wi-Fi networks
  • Ability to manage assigned projects to completion
Relevant Information
End User Computing Engineer Skills, Experience, and Job Requirements
End User Engineer Skills, Experience, and Job Requirements
End User Specialist Skills, Experience, and Job Requirements
End User Support Specialist Skills, Experience, and Job Requirements