END USER SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Jun 03, 2025 - The End User Support Specialist demonstrates strong communication skills and customer service experience, handling technical support for Microsoft Office Suite, Windows OS, Exchange/Outlook, and Active Directory. The role requires expertise in troubleshooting hardware, software, and peripheral devices, including desktops, laptops, printers, and wireless devices such as iPhones and iPads. Additionally, this position is skilled in setting up and supporting audio/visual meetings and conferencing tools like GoToMeeting®, Skype for Business, and Video Conferencing, while ensuring application compatibility and maintenance in a service-driven environment.
Essential Hard and Soft Skills for a Standout End User Support Specialist Resume
- Technical Troubleshooting
- Software Installation
- Network Configuration
- System Administration
- Knowledge Of Operating Systems
- IT Support Ticketing Systems
- Hardware Maintenance
- Remote Desktop Support
- Security Protocols
- Database Management
- Communication
- Problem-Solving
- Time Management
- Customer Service
- Patience
- Teamwork
- Adaptability
- Conflict Resolution
- Attention To Detail
- Empathy


Summary of End User Support Specialist Knowledge and Qualifications on Resume
1. BS in Computer Science with 3 years of Experience
- Expert level knowledge on PowerShell App Deployment Tool Kit to deploy the applications directly using PowerShell wrapper.
- Experience in developing scripts using PowerShell, VBScript, WMI scripts, and batch files.
- Experience in Emergency Patch deployment (Zero-day patch) through SCCM to all workstations and servers in the enterprise
- Knowledge of cloud-based phone systems such as RingCentral/Dialpad, or any other major and/or minor system.
- Good understanding of Windows Administration.
- Experience providing ongoing directory administration functions
- Timely and efficient problem solving and technical troubleshooting skills.
- Experience with installing/supporting Windows Server 2012-2016, Windows 10, and MS Office 2016 (or newest version(s)).
- Strong Network Administration and Active Directory skills.
- Exposure to various backup and antivirus solutions.
- Experience with Google Workspace/GSuite such as Mail and Apps.
- Experience with Firewalls, routers, and switches (Cisco, or any other major and/or minor system, SonicWall, Meraki, Dell, HP), Virtualization (VMware, VMware View, Hyper-V), Desktop imaging and deployment technologies, MCSE or related technical certification, Linux and macOS
2. BA in Information Technology with 5 years of Experience
- Strong knowledge of Microsoft Office 365 and standalone application software and Windows operating systems
- Experience with Corporate IT SaaS applications such as Microsoft 365, OneDrive and SharePoint, Teams, Jira, Slack, etc.
- Strong experience with Windows OS, Mac OS, Windows Server, Networking, Wireless technology
- Ability and motivation to learn new technologies quickly
- Strong troubleshooting skills
- Good interpersonal skills and an ability to work with others
- Strong organization skills and ability to manage a constantly changing workload
- Excellent verbal and written English language skills, including solid presentation skills
- Ability to work independently of supervision
- Ability to read, analyze and interpret such items as general business periodicals, professional journals, technical procedures, or simple governmental regulations.
- Ability to write reports, business correspondence, or procedure manuals.
- Ability to effectively present information and respond to questions where a certain degree of tact and discretion
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume
3. BS in Software Engineering with 4 years of Experience
- Ability to use such concepts in practical situations
- Ability to use a computer to create spreadsheets and charts and run reports
- Proficiency with Windows, specifically Windows XP, 7, Server 2008, Server 2012+ and Active Directory and Exchange 2013+ and Exchange Online
- Experience with creating and deploying desktop images and the setup of new computers using
- Experience with M365 technologies (SharePoint, Teams, OneDrive, etc)
- ERP knowledge (especially Infor products)
- Experience with MDM
- Experience utilizing remote IT support tools
- Professional experience supporting desktop hardware, software and/or networks in a centrally managed enterprise environment
- Ability to work under pressure and maintain excellent customer relations skills
- Ability to prioritize multiple projects simultaneously
- Attention to detail, organizational skills, and ability to work within team concept
- Ability to work with minimal supervision
4. BA in Management Information Systems with 3 years of Experience
- Proven experience supporting end-users
- Excellent communication skills
- Ability to effectively and efficiently influence a broader set of technology groups to address support and technology issues that report to others
- Experience supporting all major Microsoft platforms including Windows 10, Microsoft Office 365, SharePoint, Exchange and InTune
- Experience supporting Cisco Webex and Jabber collaboration technologies
- Experience in supporting iOS mobile devices
- Ability to operate at a break fix level to diagnose and address common issues that this audience will experience
- Excellent organizational, time management and crisis management skills
- Technical Skills and Knowledge of MS Windows 10 and MS Office 365/2016
- Good knowledge of Apple products and in particular iPad and iPhone
- Strong working knowledge of TCP/IP, DNS, DHCP, FTP and HTTP
- Solid understanding of network environments (Wired and Wireless)
- Experience in administrative support of Active Directory, Citrix XenApp, Symantec Anti-Virus and VMWare vSphere
- Experience with CISCO telephony and Webex
- Experience with ServiceNow or any similar enterprise Helpdesk application such as Remedy
5. BS in Cybersecurity with 4 years of Experience
- Experience in Windows and Mac OS, Software and Security management
- Experience in SCCM Site Server Upgrades and Hotfix
- Expertise in building OSD and MDT Task sequence
- Strong knowledge of the end-to-end process of OSD and can configure OSD in a dynamic manner that can create flexibility in the deployment process
- Good knowledge of MDT and SCCM Integration
- Administer Apple deployment software platform (JAMF)
- Experience in maintaining, supporting, updating and troubleshooting iOS and OSX client systems
- Knowledge of MAC installation and application deployment
- Mac OS application deployment and integration
- Experience in Troubleshooting Windows 7 to Windows 10 migration issues
- Hands-on Experience in Working on Image Development, Process Design and Documentation
- Troubleshooting experience with Lite-Touch, Zero Touch Deployments, Windows In-place upgrades, WDS / PXE issues, Sysprep tool, WinPE, and SCCM.
- Experience in deploying, configuring, monitor monthly Software Updates, ADRs, patch compliance, and remediation.
- Experience in VDI Deployments using SCCM Task Sequence
- Experience in troubleshooting the Monthly Software Updates Non-Compliance devices using log files take appropriate actions to make them compliant.
6. BA in Computer Systems Networking with 2 years of Experience
- Sound knowledge of imaging tools (Ghost, MDT, SCCM)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 710
- Experience in deploying Windows 710 in large enterprises
- Experience in configuring hardware and applications
- Experience in configuring network connectivity
- Experience in configuring access to resources
- Experience in configuring mobile computing
- Experience in monitoring and maintaining systems that run Windows 710
- Experience in configuring backup and recovery options
- Certifications A+ and Windows 7, 10 Certification
7. BS in Technical Support Engineering with 5 years of Experience
- Ability to provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Ability to resolve incidents and problems associated with EUS equipment
- Ability to perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them in the future
- Ability to support Authorized Users in connecting or attempting to connect to a corporate network and assist in the coordination and completion of accessing LAN, print, and file services connection to WAN and accessing appropriate LAN segments
- Ability to provide repair and maintenance for mobile devices
- Ability to install, upgrade, and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)
- Ability to provide software break fix services and replacement of non-warranty assets for end users
- Ability to provide network printers and scanner network connectivity, including providing network support for device configuration, for IP address, and direct TCPIP output
- Ability to provide warranty and break-fix support for networked printers and scanners
- Ability to configure and support end-users on mobile computing platforms
- Ability to provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc
- Ability to create, change and remove printer configurations and queues based on requests and by SLAs.
8. BA in Information Systems Management with 3 years of Experience
- A knowledge and understanding of ITIL functions, principles, and processes.
- Knowledge of using Active Directory and Group Policy Objects to define security requirements.
- Knowledge of the SNOW asset Management tool
- Strong Windows system administration experience, covering Windows 10 and O365 products
- Strong Apple iOS experience
- Problem analysis and resolution in a secure environment.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills using logical steps
- Knowledge of MS Intune
- Knowledge of ServiceNow
- Experience in enterprise IT Laptop/Desktop support and service delivery
- Exposure to enterprise ITSM tools and supporting processes.
- Excellent troubleshooting and problem-solving skills.
9. BS in IT Support Services with 2 years of Experience
- Excellent customer service and interpersonal skills
- Excellent organizational and time management skills
- Strong verbal and written English communication skills
- Self-motivated, self-starter, strong self-discipline, and business curiosity
- Demonstrated problem-solving skills
- Ability to diagnose and troubleshoot software and hardware problems
- Demonstrated working knowledge of moderately complex hardware and software products and problem-solving/troubleshooting skills
- A broad range of network, desktop and mobile knowledge including MAC, Windows 7, Windows 10, Office365, Microsoft Office Professional Suite ( 2010, 2016), G Suite
- Ability to work with or without direct supervision
- Experience with supporting cloud environments (AWS, Azure)
- Experience in a manufacturing environment
10. BA in Communication Technology with 3 years of Experience
- Knowledge of business processes and IT industry trends and developments
- Demonstrated technical competence within the area of expertise
- Advanced analytical and problem-solving skills
- Excellent communication and customer service skills
- Knowledge of Exchange/Outlook, Active Directory (AD), Live Communication Server (LCS) and Windows Server
- Skilled in the support of Microsoft Office Suite and Operating Systems
- Ability to present ideas and solutions in user-friendly language.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to maintain pleasant working relationships.
- Ability to perform multiple tasks simultaneously.
- Familiar with certifications include A+, Net+, MCSA/MCSE, MCTS, Security+, CCENT, CCNA, CCNP, AWS.
11. BS in Data Analytics with 4 years of Experience
- Knowledge of business processes and IT industry trends and developments
- Demonstrated technical competence within area of expertise
- Advanced analytical and problem-solving skills
- Excellent communication and customer service skills
- Knowledge of Exchange/Outlook, Active Directory (AD), Live Communication Server (LCS) and Windows Server
- Skilled in the support of Microsoft Office Suite and Operating Systems.
- Ability to respond to and diagnose moderately complex problems for enterprise-managed applications and systems and/or hardware, software, and network problems
- Ability to interact with vendors and other functional teams in order to restore services and correct core problems
- Ability to handle and track routine incidents and problems escalated by the solutions center and provide resolutions
- Ability to configure and deploy hardware in accordance with agreed-upon SLAs
- Customer-focused with strong customer service skills and the ability to apply sensitivity and discretion
- Excellent English oral and written communication skills.
- Experience of working within a secure (classified) environment
12. BA in Business Administration with 4 years of Experience
- Experience installing, supporting, and troubleshooting hardware peripherals and providing desktop support.
- Excellent communication and interpersonal skills.
- Entry-level position requires interest and ability to work in IT industry.
- Strong analytical skills, self-motivation and customer focus.
- TCP/IP and DNS experience
- Experience troubleshooting and resolving help desk requests
- Experience troubleshooting network connectivity and cabling issues
- Experience installing, configuring, and maintaining client hardware and software
- Experience installing, supporting, and troubleshooting hardware peripherals and providing desktop support.
- Excellent communication and interpersonal skills
- Ability to take ownership in troubleshooting and solving Client System-related issues.
- Ability to speak effectively and respond to common inquiries or complaints from all levels of and support staff.
- Demonstrate the interpersonal communication skills necessary to maintain effective relationships with attorneys, clients and staff in person, by e-mail
13. BS in Electronics and Computer Technology with 2 years of Experience
- Strong communication skills with experience dealing with customers.
- Able to work independently using standard practices and procedures.
- Ability to carry (move) LCD’s, PCs, laptops (all 20 pounds or less) multiple times each day and occasionally assist with printer lifting.
- Knowledge of business processes and IT industry trends and developments.
- Demonstrated technical competence within the area of expertise.
- Advanced analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Knowledge of Exchange/Outlook, Active Directory (AD), Live Communication Server (LCS) and Windows Server.
- Skilled in the support of Microsoft Office Suite and Operating Systems.
- Experience in end-user support
- Experience with MS Office 2016 or greater, Windows 10, NetDocuments Document Management System and other legal-specific core applications.
- Experience in the hardware of desktops, laptops, tablets, printers and other peripherals as well as wireless devices such as iPhones and iPads.
- Experience with audio/visual setups for meetings, GoToMeeting® setups, Skype for Business setups, and Video Conference setups.
- Strong knowledge of application testing, maintenance and application compatibility in a services environment.
14. BA in Operations and Information Management with 4 years of Experience
- Advanced knowledge of Windows (All current supported versions) based personal computer and application software
- Knowledge of Internet Browser applications, Cisco VPN, LogMeIn, Windows Servers OS, iOS, Citrix
- Ability to work in team-oriented environment with strong customer service skills
- Ability to manage shifting priorities easily.
- Self-motivated and directed, with keen attention to detail and the ability to follow-up in a timely fashion.
- Knowledge of Conference Room A/V equipment
- Knowledge of Collaboration tool such as WebEx/ Microsoft Teams
- Ability to administer and maintain remote control Console tools to configure and govern end user devices Examples of current consoles are SCCM for PCs, Print servers, Mobi for the mobile ruggedized RF devices, or Air watch and Apple configurator for Cellular devices and Tablets and Vocollect console for voice devices.
- Ability to support assigned Corporate applications with Vendor and team support.
- Knowledge of ticket-based support systems
- Knowledge of RF scanning systems in an industrial environment (Intermec, Psion and LXE)
- General knowledge of Ethernet, Wi-Fi networks
- Ability to manage assigned projects to completion
15. BS in Network Administration with 3 years of Experience
- Proficient in the German language (Verbal/Written)
- Good English language (Verbal/Written)
- Experience in application-level troubleshooting
- Experience in MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook), Office 365, Splunk, Citrix and Skype for Business
- Hands-on experience in troubleshooting Passwords, Windows 10/ 7 and 2016, MS Outlook, O365, Skype and mobility products for end-user applications
- Knowledge of ticketing tools (GSNOW or any other)
- Strong team player with a service-oriented attitude and customer focus
- Demonstrates analytical, problem solving and documentation skills
- Experience in creating operating system images using Microsoft Deployment Toolkit and/or System Center Configuration Manager
- Advanced knowledge and hands-on Microsoft System Center 2012 Configuration Manager
- Experience and hands-on MDT/Integration with SCCM
- Knowledge of Querying Microsoft SQL Server 2012
- Experience in managing multi-vendor device drivers
- Ability to build task sequences
- Experience in creating scripts with VBScript and PowerShell
- Expert knowledge of the Windows Operating System, including a solid understanding of the registry and WMI
16. BA in Digital Communication and Media with 4 years of Experience
- Experience with the use of ServiceNow
- Excellent communication skills (verbal, presentation, and written).
- A demonstrated proficiency in Microsoft Windows/Office and Microsoft Project.
- Knowledge of service ticketing systems and IT Service Management.
- Ability to adapt to quickly changing priorities.
- Ability to provide support for all peripherals (scanners, printers, etc.).
- Ability to take a proactive approach to problem-solving.
- Ability to train other team members.
- Demonstrate a proven record of successful execution in a cross-team collaborative IT environment.
- Experience with Microsoft Skype for Business, web cameras, television cabling, and microphones for multimedia setups.
- Knowledge of iPhone technical support and MaaS360 end-user administration.
- Knowledge of Microsoft Windows 10 and Microsoft Suite applications.
- Proficiency in audio-visual and VTC technologies, such as Polycom systems.
- Experience with Adobe Connect and knowledge of host management.
17. BS in Information Technology Support with 3 years of Experience
- Demonstrates analytical, organizational, and planning skills
- Oral and written communication skills
- Strong technical and problem-solving ability
- Skill in coordinating activities, evaluating issues, and establishing priorities
- Strong customer service orientation
- Experience offering “white glove” service to senior managers
- Deep passion for technology and software development
- Strong command of Microsoft Operating Systems and productivity software (Excel, Word, PowerPoint, Visio, Windows)
- Experience with Mobility software such as (13/16/3665) and hardware platforms such as Surface Pro
- Experience in IT as a technician directly supporting an end-user environment.
- Knowledge of using ticketing systems to close out service requests and incidents.
- Strong face-to-face customer service skills with End Users and Management.
- Ability to communicate effectively and work as a team to reach set goals.
- Desire to learn and grow technical skills.
18. BA in Computer and Information Sciences with 4 years of Experience
- Ability to monitor dashboards for several critical and massively large-scale cloud applications for performance
- Ability to provide on-site support for local desktop and admin issues
- Ability to problem-solve by troubleshooting to determine the nature of the problem and take corrective actions
- Ability to interact with clients and other members of the team and project managers positively to deliver on-time and above-standard solutions forthe client
- Have a strong desire to gain or use extra-curricular certifications as part of ongoing professional growth
- Be an effective communicator in both written and verbal modes to clearly describe current application health, incident support status, and application troubleshooting steps
- Experience in Information Technology with over one year in a help-desk or technical support environment to support technical solutions
- Experience with troubleshooting Outlook client configuration, Exchange Online, O365 Authentication, OneDrive Client and Teams
- Ability to provide BlackBerry UEM client support for mail access on iOS and Android
- Experience working as an end-user support specialist
- Experience with both Level 1 and Level 2 support duties
- Experience in Financial Services/Banking
- Good written and communication skills
- Ability to collaborate with other internal teams