END USER ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 02, 2025 - The End User Engineer demonstrates exceptional interpersonal skills with a strong focus on customer service and ensuring satisfaction through clear and engaging communication. This role excels in fostering collaboration within teams, taking proactive actions to address challenges, and driving results with a commitment to excellence and accountability. This position applies newly acquired knowledge effectively and maintains high-performance standards to exceed expectations.

Essential Hard and Soft Skills for a Standout End User Engineer Resume
  • Network Configuration
  • System Integration
  • IT Support
  • Troubleshooting
  • Software Installation
  • Hardware Maintenance
  • Operating Systems
  • Security Protocols
  • Database Management
  • Cloud Computing
  • Communication
  • Problem-Solving
  • Time Management
  • Collaboration
  • Adaptability
  • Critical Thinking
  • Attention to Detail
  • Customer Service
  • Teamwork
  • Empathy

Summary of End User Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 5 years of Experience

  • Ability to design and strategize endpoint technologies, ServiceNow (both as a user and an administrator) 
  • Experience workingwith  managing 3rd party IT vendors Active 
  • Experience with Microsoft OS and Windows Server 
  • Experience with desktop support working with C-level employees, related work experience includes Packaging, Image Creation, PowerShell Basics, endpoint security 
  • Ability to assist in the implementation, use and development of new end user experiences, such as Autopilot, Desktop Analytics, Windows servicing and more
  • Ability to work with internal employee's to assist with troubleshooting mobile devices, tablets, systems administration, phone support etc
  • Ability to leverage enterprise-level workstation configuration through Group Policy and Intune
  • Ability to provide best practice recommendations, speed new features to market in an evolving modern infrastructure.
  • Ability to work directly with the managed service provider and hold them accountable for metrics, data and deliverables
  • Understanding of software packaging, workstation patching, desktop procedures, PC deployment, PC lifecycle and asset management 
  • Strong foundational knowledge of enterprise PC support processes. Foundational knowledge and prior work experience with administering enterprise deployment systems such as Microsoft SCCM/Intune

2. BS in Information Technology with 6 years of experience

  • Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology 
  • Ability to evaluate complex systems to define areas for improvement 
  • Familiarity with working in an IT department with partial outsourcing
  • Knowledge of CIP and SOX regulations
  • Good communication skills, collaborative 
  • Customer-service focused Superior written and verbal communication skills 
  • Experience with System security profile management.
  • Ability to work with minimal direction, either independently or as part of a team.
  • Strong asset management systems, Tanium, Windows Patching, Windows OS System Imaging and SCCM Skills
  • ServiceNow ticket system experience
  • Hardware/ Software troubleshooting and repair skills on PC’s, Laptops and Apple/Mac

3. BS in Software Engineering with 5 years of experience

  • Extensive knowledge and experience across multiple technology disciplines.
  • Experience within a mature Shared Service or Commercial IT Services operation
  • Excellent customer focus skills with a service-oriented approach
  • Methodical and self-disciplined with flexibility and a willingness to learn new skills
  • Computer literate across all Microsoft Office and Windows
  • Basic Health and Safety awareness to ensure a safe working environment at all times
  • Ability to display positive behaviors that can effectively influence across multiple teams to achieve company goals
  • Experience in creating technical documents and Knowledge-base solutions
  • Experience working with distributed computer systems, software and associated communication networks.
  • Experience working with networking principles and local area networks.
  • Experience working with company software and hardware products

4. BA in Network Administration with 6 years of experience

  • Experience in developing, deploying and managing Windows images in a large environment
  • Enterprise patch management using SCCM
  • Experience in managing MAC OS devices using device management tools such as JAMF Pro
  • Experience in packaging software applications for distribution
  • Knowledge of Windows operating systems
  • Knowledge of Windows Scripting 
  • Experience administering a Mobile Device Management system
  • Knowledge of Active Directory administration and policy management
  • Strong customer service skills and adapt to servicing a varied customer base
  • Ability to stay on task and complete projects in a timely manner
  • Understand global concepts, see the “bigger picture” and recommend solutions accordingly
  • Knowledge of major manufacture hardware systems such as Dell or Lenovo
  • Able to communicate effectively (written and oral) with team members and management
  • Ability to work with minimum supervision or independently

5. BS in Electrical Engineering with 5 years of experience

  • Endpoint device hardware knowledge (HP, Dell, Samsung, Microsoft, Apple)
  • Understanding of BIOS/UEFI systems, accessing and customizing
  • Knowledge of operating System exposure - install/update/remediate (Microsoft Windows 7/10)
  • Knowledge of using OS troubleshooting tools like Performance Monitor, Event Viewer, Task Scheduler
  • Experience in investigating and manipulating device Registry settings.
  • Endpoint software suites experience such as install/update/remediate (Microsoft Office 2010/13/16, Microsoft Office M365 Pro Plus)
  • Experience in administration of accounts, Exchange Online administration, accessing and using O365 administration centres
  • Experience and use of PowerShell, script creation, script manipulation and customization, 
  • Experience in accessing on-premise services like Active Directory and MECM as well cloud services like Azure AD and Office 365 via PowerShell to perform administration and transformation tasks
  • Experience with Mobile Device Management Enterprise
  • Device enrol/un-enrol (AirWatch, Microsoft Intune) experience of profile creation/modification within MDM system to control enrolled mobile devices including applying security settings and application push tasks
  • End point Enterprise management systems including device updates/software install (Microsoft MECM, McAfee ePO) experience of device administration within MECM, device build creation, and modification tasks. 

6. BA in Computer Engineering with 4 years of experience

  • Software deployment via collections and task sequences in MECM, experience of OS and application patch compilation and distribution via MECM
  • Experience with Flexera Admin Studio (or similar) for packaging tasks. 
  • Experience with Maintenance and updating of existing packages. 
  • Understanding of application lifecycle and its place in packaging and deployment
  • Endpoint Enterprise deployment technologies experience and knowledge including PXE, MECM Task Sequences, device pre-boot configuration, booting devices running device build sequences (Microsoft MECM, Microsoft MDT)
  • Experience with Endpoint Enterprise encryption systems such as device enrolment, device encryption/decryption and device/user (Microsoft MBAM, McAfee ePO, BeCrypt Enterprise)
  • Service management tool experience including Accessing, updating, and closing calls (LANDesk Service Desk)
  • Experience with Telephony endpoint support (Avaya) such as Handset configuration, extension allocation
  • Proven ability to engage with other IT 3rd line teams to investigate and resolve issues and tasks and work as part of project delivery teams to support the Interserve business
  • Experience in keeping abreast of IT innovations and changes and possible impact on Interserve’s IT functions

7. BS in Cybersecurity with 3 years of experience

  • Experience in areas related to platform-specific systems and/or network operations.
  • Experience with Active Directory structure and logic.
  • Basic understanding of script language as it applies to troubleshooting or discovery (i.e. Powershell, macro, etc.).
  • Basic understanding of group policy and script behavior.
  • Understanding of Windows operating system deployment and management (Windows 7, 8, and 10).
  • Experience with client application installation, packaging and deployments.
  • Experience with Mobile Device Management.
  • Experience in maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture)
  • Experience in adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Experience in using appropriate interpersonal styles to establish effective relationships with customers and internal partners

8. BA in IT Support with 5 years of experience

  • Experience in interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Experience in working cooperatively with others to help a team or work group achieve its goals.
  • Experience in conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message
  • Experience in identifying new areas for learning, regularly creating and taking advantage of learning opportunities
  • Experience in using newly gained knowledge and skills on the job and learning through application.
  • Experience in Taking prompt action to accomplish work goals
  • Experience in taking action to achieve results beyond
  • Experience in setting high standards of performance for self and others
  • Experience in assuming responsibility and accountability for successfully completing assignments or tasks
  • Experience in self-imposing standards of excellence rather than having standards imposed.
  • Excellent interpersonal skills, with a strong orientation to customer service and delighting customers
  • Ability to work collaboratively with team members when issues present themselves does not settle for not knowing the outcome or resolution steps for important issues

9. BS in Systems Engineering with 4 years of experience

  • Experience as a technical lead in a service desk environment
  • Extensive experience with Mac and Windows client operating systems and troubleshooting problems with Mac and Windows-related software, including Active Directory Users and Groups Windows Software Update Services Microsoft Deployment Tools and PXE Microsoft Office Applications 
  • Experience with Endpoint Security software including Configuration management tools such as JAMF, Kanji, etc.
  • Experience with Antivirus Group Policy Automation and central deployment 
  • Experience with VMware virtualization
  • Understanding of designing, deploying, and troubleshooting client endpoints (Win10, OSX)
  • Strong analytical and deep-dive problem-solving skills across multiple disciplines (HW, OS, Network, etc.)
  • Ability to prioritize and field tier I-III support requests, via ticket, phone, and occasional ad-hoc walk-ups Management and deployment experience of 3rd party software platforms and solutions 
  • Vendor management experience with HWSW purchases (Laptop, Monitor, etc.)
  • Well-organized with strong HWSW inventory, asset and license management and capacity planning abilities
  • Ability to deploy and support misc, office equipment (printers, projectors, video conf.).
  • Experience with badge creation and management solutions
  • Demonstrates strong knowledge and developing expertise in end-user technologies Willingness and desire to learn
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