END USER COMPUTING ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 02, 2025 - The End User Computing (EUC) Engineer brings advanced expertise in delivering Microsoft Modern Desktop technologies including Intune, SCCM, Autopilot, Defender, and Office 365 applications, along with experience in planning and supporting Apple/Mac/Jamf rollouts in enterprise environments. This position demonstrates strong skills in deploying and maintaining environments such as Intune, SCCM, Autopilot, JAMF, and WVD, with expert knowledge of Microsoft cloud systems like Azure AD, Exchange, SharePoint, and security compliance tools. This role possesses excellent problem-solving and communication abilities, complemented by knowledge of SaaS support, SAML authentication, SCIM provisioning, MFA, and SSO.

Essential Hard and Soft Skills for a Standout End User Computing Engineer Resume
  • Desktop Virtualization
  • Endpoint Management
  • Active Directory Administration
  • Windows OS Troubleshooting
  • SCCM/MECM Administration
  • Mobile Device Management (MDM)
  • Network Configuration
  • Scripting
  • Software Packaging
  • Application Deployment.
  • Communication
  • Problem-Solving
  • Time Management
  • Team Collaboration
  • Analytical Thinking
  • Adaptability
  • Customer Service
  • Attention to Detail
  • Conflict Resolution
  • Decision-Making.

Summary of End User Computing (EUC) Engineer Knowledge and Qualifications on Resume

1. BS in Information Technology with 5 years of Experience

  • Good communication skills including the ability to document technical processes and instructions for non-technical people.
  • Experience in vendor management.
  • Experience in working with end-user computing devices (phones, Macs, PCs)
  • Extensive application packaging experience (SCCM/inTune).
  • Able to demonstrate and give examples of technical project work delivered against deadlines/SLAs.
  • Experience with AutoPilot
  • Proven scripting, coding and automation skills (Batch/Powershell)
  • Problem-solving and analytical skills with proven ability to troubleshoot and resolve technical issues, both hardware and software
  • Great customer service with an end-user-centric approach to engineering services and solutions.
  • Ability to analyze, identify and solve problems while using sound judgment. 
  • Able to implement solutions to address business issues. 
  • Ability to anticipate, understand and manage customer expectations and consistent delivery of services.

2. BS in Computer Science with 3 years of Experience

  • Advanced experience delivering Microsoft Modern Desktop technologies such as Intune/SCCM/Autopilot/Defender/ATP/Information Protection/Cloud App and Office 365 Applications
  • Experience with implementation, configuration, support, road map, and design/planning of Apple / Mac / Jamf rollouts to an enterprise company
  • Experience deploying and maintaining Intune/SCCM/Autopilot/JAMF/WVD environment
  • Expert knowledge of major Microsoft cloud-based back-office systems including Azure AD, Exchange, SharePoint/OneDrive, Security and Compliance, ATP, InTune, and AutoPilot
  • Experience with Microsoft Active Directory, group policies, user profiles within Windows, Mac management solutions, third-party patching, and imaging software
  • Excellent problem-solving skills
  • Excellent communication skills and customer service attitude
  • Knowledge of Saas application support and integration
  • Knowledge of SAML authentication and SCIM provisioning
  • Experience with MFA and SSO

3. BS in End User Computing with 4 years of Experience

  • Operational experience in systems management.
  • Knowledge of Windows 10 O/S
  • Knowledge of performance monitoring, troubleshooting and debugging
  • Experience with deployment of task sequence builds /packages using MECM
  • Experience with End-user device builds on tablets, laptops and smartphones, drivers and firmware deployment
  • Experience with VPN and sync technologies
  • Experience with Mobile management technology such as Intune and phone synchronization technologies
  • Ability to process and cycle including UAT, deployment rings and configuration targeting.
  • Fluency in spoken and written English, with language skills in other major Asian countries a distinct advantage
  • Good analytical skills, able to identify and resolve problems.
  • Knowledge of geographically distributed cross-functional teams, with a real focus on customer service.
  • Good time management, confident and effective communicator.
  • Able to work with minimal supervision and handle potentially complex issues.

4. BS in Information Systems with 3 years of Experience

  • Experience in IT client service in large organizations.
  • Strong knowledge of Windows 10 OS deployment, patch update, Active Directory and Azure AD.
  • Familiar with MS O365 administration and proficient in MS Exchange Online, OneDrive, and MS Teams support.
  • Good understanding of end-user technology such as Mobile Device Management, End Point device administration, software distribution, bit-locker, and modern authentication.
  • Experience in VMWare Workspace
  • Hand-on skills using the remote supporting tool for end-user support.
  • Understand cloud computing, virtual desktops, and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models on an enterprise level.
  • Knowledge of networking and network protocols.
  • Good analytical and problem-solving skills.
  • Strong communication and customer service skills.
  • Able to work independently as well as in a team.
  • Knowledge of Microsoft (MCSE/MCSA) and PMP certifications

5. BA in Business Information Technology with 4 years of Experience

  • Experience with end-user computing technical support in a Windows and Virtual environment
  • Experience in an SCCM Administrator or end-user computing Engineering
  • Experience with Active Directory and GPO management have established experience with physical and virtual image development including deployment
  • Have application and OS patch management experience in a medium to large-size corporate environment with multiple client sites preferred using tools such as SCCM, WSUS, and Intune
  • Proficient troubleshooting skills with Windows OS/Office Suite including Windows 10 and Office 365 experience
  • Application support experience (Windows/Mac OS) for a large application portfolio in an enterprise environment
  • Proficient with application virtualization and delivery using Citrix, VMWare, and similar VDI technologies core Competencies
  • Ability to provide exemplary high-touch customer service skills, problem resolution, and support for internal customers and external advisors
  • Demonstrable and adaptable scripting and development knowledge (PowerShell, VBScript, Batch, etc
  • Strong business, technical and analytical abilities and the ability to use advanced problem-solving to find answers for customer issues
  • Ability to effectively work with minimal supervision
  • Intermediate working knowledge of application packaging and deployment using programs and advertisements
  • Ability to manage multiple end-user support and business-as-usual requests effectively
  • Ability and willingness to work nights, weekends, and On-Call support

6. BA in Computer Information Systems with 3 years of Experience

  • Experience in support of a computing environment with at least 500-2500 users.
  • Experience with Microsoft Windows 7/8.1/10 OS and Microsoft Office.
  • Experience with Microsoft Active Directory (AD) concepts and management practices.
  • Experience with Microsoft Server environments and management practices.
  • Experience with scripting languages and methodologies (i.e., VBScript and PowerShell)
  • Excellent written and verbal communication skills, strong problem-solving and analytical skills, and excellent troubleshooting abilities.
  • Knowledge and understanding of active directory
  • Advanced knowledge of sophisticated and diverse computing hardware, including desktops, laptops, tablets, and mobile devices.
  • Knowledge/experience with Windows Server Update Services (WSUS)
  • Knowledge/experience with Windows install on MacOS (Bootcamp)
  • Knowledge/experience with Windows BitLocker and MBAM
  • Knowledge/experience with enterprise antivirus management (Symantec)

7. BA in End User Support Systems with 4 years of Experience

  • Understanding of subnet networking for remote office software deployment via SCCM Distribution points
  • Extensive experience with various operating systems, including Windows 7, 8.1, 10, iOS, OS X, etc.
  • Understanding of MDM technologies like MobileIron or other popular remote management solutions.
  • Advanced knowledge of a range of diagnostic utilities. 
  • Expert troubleshooting skills.
  • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
  • Proven interpersonal and leadership skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills, attention to detail, manage tickets.
  • Ability to present ideas in a user-friendly, business-friendly, and technical language.
  • Experience in support of a System Center Configuration Manager environment with at least 500-2500 users.
  • Experience creating software packages in various formats, (MSI and SMS).

8. BS in Software Engineering with 5 years of Experience

  • Strong experience with Microsoft SCCM, AWS WorkSpaces, Microsoft Win10 OS, Mac OSX, Apple iOS, Patch Management, Device Imaging, VMware, Mobile Management 
  • Strong experience with AWS WorkSpaces and VDI infrastructure 
  • Strong knowledge of Microsoft SCCM 
  • Knowledge of Casper Suite for managing OSX, Install, configure and administer Microsoft Windows OS, Administer and Troubleshoot Mac OS X, on all current Apple Hardware 
  • Familiarity with remote administration and software installation for Mac and Microsoft operating systems 
  • Ability to manage conflicting priorities and handle multiple tasks and projects concurrently 
  • Ability to effectively organize, plan, control and prioritize work projects. 
  • Ability to regularly communicate progress to appropriate stakeholders 
  • Ability to display and promote high standards of ethical conduct and behaviors consistent with organizational and government standards 
  • Ability to consistently carry out job responsibilities to meet deadlines 
  • Ability to clearly and effectively convey information to individuals or groups. 
  • Ability to choose the appropriate method or methods of communication

9. BS in Systems Administration with 4 years of Experience

  • Experience with End User Computing Products, Systems and Protocols such as Windows server and desktop installation, configuration and management including user profiles, network addressing, DNS/DHCP and firewalls
  • In-depth, hands-on knowledge of and experience with developing Enterprise Desktop Operating System deployments, MDT, Driver management
  • Experienced in Windows 7 to Windows 10 Migration and upgrade task sequences
  • Experienced in Group Policy for Workstations
  • Knowledge of SCCM infrastructure and upgrades
  • Experience with database-related technology and administration (SQL Server) and Server Management Software and capable of creating custom asset reports upon demand
  • Experience with software packaging technologies (App-V, MSI, MSIx)
  • Knowledge of mobile devices and applications, including Windows Mobile, iOS and Android using AirWatch\Intune
  • Experience with scripting languages and techniques, including VBA, PowerShell and scripting for Windows OS
  • Certifications in Microsoft or JAMF products
  • Fluency in English and German language skills

10. BA in Technical Support and Operations with 5 years of Experience

  • Excellent written, organizational, and verbal communication skills.
  • Ability to coordinate and collaborate with customers to ensure successful system support.
  • Interest in continuous learning, training, and certification as technology evolves.
  • Strong Active Directory policy and migration skills. 
  • Experience with on-premise, Federated, and Azure deployments
  • Experience administering Microsoft 365 environments.
  • Microsoft Exchange and the experience of migrating to Exchange Online
  • Patch Management, Mobile Device Management, and/or Application Deployment Platforms.
  • Scripting & Automation Tools such as PowerShell and Ansible.
  • Some VMware vSphere and Hyper-V hypervisor experiences
  • Some experience administering Microsoft Teams
  • Basics of networking and infrastructure
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