Job Summary:

• Responding to all requests for user access management as well as end-user service requests such as new hardware and software having end-to-end accountability
• Providing support throughout all phases of the end user and IT operations technology lifecycle, including solution assessments, design, implementation, support and lifecycle maintenance.
• Provide hands-on technical support for all computer and user-related needs, including, troubleshooting desktop support issues, and coordinating equipment installations, upgrades and moves.
• Facilitate operating system account maintenance such as password resets, unlocking accounts
• Organise system activities, including, planned maintenance events, system backup processes and disaster recovery.
• Manage user access and enforce security compliance
• Working in collaboration to define and implement process and technical standards that improve performance, stability and standardization.
• Create and maintain documentation, including processes, procedures, design and configuration and operating manuals for handover to operational teams
• Leverage subject matter expertise
• Liaise with IT operations teams to assist with support requests

Skills on Resume:

• User Access Management (Hard Skills)
• Technical Support (Hard Skills)
• System Administration (Hard Skills)
• Collaboration (Soft Skills)
• Documentation (Hard Skills)
• Lifecycle Management (Hard Skills)
• Security Compliance (Hard Skills)
• Troubleshooting (Hard Skills)

Job Summary:

• Assist in the planning, implementation and optimization of the EUC estate.
• Proactively seek solutions to fix outstanding issues with build and software to all devices, documenting resolutions and regularly communicating to keep management, end users and other colleagues up to date.
• Investigate and complete EUC Tier 2 incidents and requests with occasional support to other team members to assist with queue volumes.
• Ensure the infrastructure never deviates from the accredited design
• Liaise and work closely with the Amey group IT team to ensure technical solutions are implemented and are fit for purpose
• Ensure adherence to industry security governance frameworks/laws (eg ISO27001/GDPR)
• Development and maintenance of all policies following project methodologies for delivery into the operational environment
• Technical planning and implementation activities for End User Computing including the desktop build and design of OS, applications and tools Policies and procedures Delivery solutions Client group policy management
• Technical guidance on End User Computing elements of IT projects
• Administration, support, installation, configuration, maintenance and troubleshooting of project End User Computing hardware and software estate

Skills on Resume:

• Planning Optimisation (Hard Skills)
• Issue Resolution (Hard Skills)
• Incident Management (Hard Skills)
• Infrastructure Compliance (Hard Skills)
• IT Collaboration (Soft Skills)
• Security Governance (Hard Skills)
• Policy Development (Hard Skills)
• Technical Support (Hard Skills)

Job Summary:

• Manage engagements with customers independently, and provide professional services duties related to productivity, communication, and device management software.
• Perform health checks for customers related to identity, productivity suites, communication tools, and management of end-user devices.
• Recommend and remediate to bring customers up to industry-standard best practices.
• Understand and analyze complex issues while exercising advanced problem-solving skills.
• Deliver services per SLA, SOW, best practice guides/processes, or system integration documents.
• Provide information to customers about environments by collecting, analyzing, and summarizing issues.
• Engineer and implement systems from Enterprise Architecture provided standards, designs, and architectural roadmaps.
• Schedule and implement changes to established technologies.
• Ensure that technologies are meeting performance and quality SLAs.
• Test and validate, hotfixes or patches before they are implemented on production systems using the documented Change Management process.
• Escalate to vendors for break/fix support.
• Perform Tier 3 support activities.

Skills on Resume:

• Customer Engagement (Soft Skills)
• Health Check Analysis (Hard Skills)
• Best Practice Recommendations (Hard Skills)
• Problem-Solving (Hard Skills)
• Service Delivery (Hard Skills)
• Information Analysis (Hard Skills)
• System Engineering (Hard Skills)
• Change Management (Hard Skills) 

Job Summary:

• Responsible for end-user hardware/software troubleshooting, monitoring and maintenance
• Build, install, support and maintain Windows and Mac desktops and other hardware and software peripherals
• Answer support requests in response to software, hardware, and phone issues and assist in problem resolution
• Provides updates, status, and completion information to problem request tracking system, and end users, via voice mail, e-mail, chat, or in-person communications.
• Responsible for the accurate communication and logging of trouble calls/tickets
• Recognize and resolve routine conflicts in daily production and routine application problems
• Document new and updated processes in Office 365
• Coordinate and install equipment related to personnel additions, moves or changes
• Maintain department software and hardware inventory lists
• Identify and contribute ideas to improve efficiency and workflow processes
• Assist in fulfilling departmental projects
• Commute to and work in an office environment

Skills on Resume:

• Hardware/Software Troubleshooting (Hard Skills)
• Desktop Support (Hard Skills)
• Support Request Management (Hard Skills)
• Communication and Reporting (Soft Skills)
• Trouble Ticket Logging (Hard Skills)
• Conflict Resolution (Soft Skills)
• Documentation (Hard Skills)
• Workflow Improvement (Soft Skills)