Job Summary:

• Respond to questions ranging from simple to complex within 24 hours of initial inquiry regarding employment issues and application of policies
• Conduct one-on-one meetings with employees or leadership, obtain pertinent information, determine the applicability of policies and procedures to the issue at hand, recommend an action plan and provide follow-up
• Determine and provide the appropriate response to all Texas Workforce Commission (TWC) claims 100% of the time and before the established TWC deadline
• Provide statistical information to the Bureau of Labor Statistics, the Department of Labor and other regulatory agencies according to established guidelines 100% of the time
• Collect data from human resources information systems for biannual reporting monthly
• Provides just-in-time support for employee relations questions and concerns, contract interpretation, and non-complex employee grievance resolution after thorough contract and policy review and investigations have been completed.
• Use of facts and data collection to interpret and trend data for effective business decisions.
• Provides consulting expertise in employment-based compliance.
• Supports Employee Relations and HR Consulting in addressing complex employee relations cases
• Interviewing team members and collecting relevant facts for cases that fall under the ER function

Skills on Resume:

• Effective Communication (Soft Skills)
• Data Analysis (Hard Skills)
• Attention to Detail (Hard Skills)
• Problem Solving (Soft Skills)
• Conflict Resolution (Soft Skills)
• Employment Law Knowledge (Hard Skills)
• Time Management (Soft Skills)
• Investigation Skills (Hard Skills)

Job Summary:

• Provides fast-paced, in-depth and complex consultations regarding approved organization-wide employee relations policies/practices and obtains factual information concerning employee/management inquiries or complaints.
• Investigate employee relations issues on the phone or in person.
• Develops strategic initiatives for the department and assigned business units, and prepares reports in conformance with legislated requirements or organizational needs.
• Attends business unit meetings, EDD appeal hearings and depositions and conducts field training.
• Develops strategic partnerships between business operations and HR and develops creative strategies/solutions.
• Partners frequently work with the Office of the General Counsel and interact with executive staff.
• Deals with highly sensitive investigations, working with internal and sometimes external investigators.
• Issue spotting policy violations
• Recommending resolution to workplace issues
• Triaging and assigning cases reported to the Ethics Helpline to HRBPs or franchise operators
• Monitoring the current HR Hotline and routing ER-related messages to the appropriate HRBPs or franchise operators
• Monitoring the Investor Relations email and routing ER-related emails to the appropriate HRBPs or franchise operators.

Skills on Resume:

• Consultation Expertise (Soft Skills)
• Investigation Skills (Hard Skills)
• Strategic Thinking (Soft Skills)
• Report Writing (Hard Skills)
• Collaboration (Soft Skills)
• Legal Knowledge (Hard Skills)
• Conflict Resolution (Soft Skills)
• Case Management (Hard Skills) 

Job Summary:

• Provide counsel, coaching, and support to classified staff supervisors on classified staff performance management, disciplinary/conduct-related concerns, and workplace conflict including mediation, facilitation of meetings, and management of the grievance process
• Guide individuals and teams on how to effectively address and resolve workplace concerns.
• Respond to inquiries by faculty and staff providing clarification of policies, workplace procedures, and other work-related matters
• Support university policy enforcement efforts
• Support and partner with the Employee Relations team in handling faculty and staff issues/concerns
• Consult in the organizational development process, including intake, needs analysis, designing and delivering OD services, and follow-up support for leaders and units
• Serve as a workplace coach to assigned coaches
• Supports, advises, develops and consults with managers and employees in the knowledge, skills and pragmatic approaches needed to address an array of common HR issues.
• Utilizes HR Information Systems to process information, answer questions and problem solve in an effective and timely manner.
• Supports regulatory, legal and administrative HR processes.
• Provides project management support to various HR strategies.

Skills on Resume:

• Coaching Counseling (Soft Skills)
• Conflict Resolution (Soft Skills)
• Policy Knowledge (Hard Skills)
• Collaboration Partnership (Soft Skills)
• Organizational Development (Hard Skills)
• Workplace Mediation (Soft Skills)
• HRIS Proficiency (Hard Skills)
• Project Management (Hard Skills)

Job Summary:

• Support leaders in managing performance through expectation setting, performance improvement and,, termination. 
• Provide expert coaching and counseling.
• Partner with third-party services to smoothly manage our leave and accommodation policies and programs, balancing individual considerations with fairness.
• Help create employee and manager-facing resources that promote self-service.
• Use insights from trends across populations to influence the programs we build, training we provide, investments we make and People products that we build to be more attuned to the needs of our workforce.
• Manage investigations and disciplinary action process
• Work with employees, leaders, and legal counsel
• In partnership with the Compliance team and legal counsel, ensure that Collective Health's employee handbook and employment practices are up to date and implemented across the organization. 
• Educate internal team members on new and changing legal requirements and support their application to the business.
• Develop standard processes, documentation, quality and service standards for performance improvement plans and investigations.
• Partner with management to address employee performance and behavior issues and concerns. 
• Provide training to people managers on employment law and workplace trends. 
• Identify employee relations trends and partner with HR Centers of Excellence (Total Rewards, Learning, and Recruiting) to diagnose issues and develop applicable interventions including training to build leader capabilities and effectiveness.

Skills on Resume:

• Performance Management (Hard Skills)
• Coaching (Soft Skills)
• Legal Compliance (Hard Skills)
• Resource Creation (Hard Skills)
• Data Analysis (Hard Skills)
• Investigation Management (Hard Skills)
• Collaboration (Soft Skills)
• Training (Soft Skills)

Job Summary:

• Consulting with assigned schools, colleges and departments on constructive methods, processes, and applicable federal, state and Regent laws/regulations (including FLMA and FLSA)
• Providing options for resolving conflicts and improving work relationships and the work environment.
• Guiding and advising managers and HR partners in assigned units on employee relations matters, including resolving performance issues, managing leaves and addressing classified staff employee grievances.
• Consulting with assigned departments on the annual performance evaluation processes.
• Conducting investigations into allegations of violations of the university’s Anti-Violence Policy, Bullying, Conflict of Interest and other policies.
• Contributing to the development of, and conducting, training courses on generalist HR topics such as performance management, and providing feedback.
• Administer University and legislative programs related to the Faculty/Staff ADA accommodation request process, unemployment claims, and university and classified staff layoff processes.
• Consult with employee resources in working through workplace concerns and conflicts sharing options and campus/community resources available.
• Managing day-to-day employee relations case & project work
• Engage cross-functionally to resolve complex and sensitive employee matters
• Investigations & coaching on various ER issues

Skills on Resume:

• Consulting Expertise (Soft Skills)
• Conflict Resolution (Soft Skills)
• Employee Relations Guidance (Soft Skills)
• Investigation Skills (Hard Skills)
• Training and Development (Soft Skills)
• Regulatory Knowledge (Hard Skills)
• Case Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary:

• Provides counsel and assistance to all levels of the organization on the following policy & procedure interpretation, conflict management, performance improvement, disciplinary action, reductions-in-force (RIF)/eliminations of externally funded positions/reduction-of-hours, restoration-of-force, and documentation.
• Make recommendation(s) on the ext steps to service areas for all of the above.
• Provides oversight, support, and policy interpretation for the following UTK HR program initiatives, Knoxville-Area/UT Space Institute and UT Institute of Agriculture Sick Leave Banks, military leave tracking, survivor benefits, unemployment compensation (including participation in telephone hearings), exit/offboarding procedures, The Employee Assistance Program (EAP), Knoxville-Area service awards program, positive recognition programs, and the Employee Relations Advisory Organization (ERAO).
• Provides support and assistance with ERAO to include elections on a biennial basis (electronic & in-person elections), orientation for new members, monthly meetings with administration & staff, and coordination of responses to agenda items.
• Conducts training for faculty and staff on a variety of Employee Relations topics.
• Provides customized Employee Relations training for departments upon request (example annual performance review).
• Coordinates and participates in various HR outreach initiatives.
• Supports 946-CARE program for distressed faculty & staff, serves on CARE line.
• Maintains integrity of tracking and documentation of cases.

Skills on Resume:

• Policy Interpretation (Hard Skills)
• Conflict Management (Soft Skills)
• Performance Improvement (Hard Skills)
• Program Oversight (Hard Skills)
• Training Delivery (Soft Skills)
• Documentation Management (Hard Skills)
• Employee Relations Support (Soft Skills)
• Outreach Coordination (Soft Skills)

Job Summary:

• Provide high-quality ER advice to business managers and HRBP’s on a day-to-day basis and partner effectively across teams and functions to deliver best practice results
• Use coaching and influencing skills to ensure the right outcome is achieved in each case, managing risk whilst maximizing business results
• Advise the business in the understanding, ownership and application of all aspects of employment legislation, procedural compliance and best practice
• Accurately interpret changes in legislation and codes of practice to ensure the business follows best practice and operates within the parameters of employment law and regulatory requirements
• Develop effective and credible relationships with colleagues and clients to promote good employee relations across the business
• Deliver an effective internal ER consultancy, remaining focused on adding value to the business and maximizing the effectiveness of Aon colleagues
• Assist in the development of a proactive ER agenda, project work, knowledge sharing and professional development activities and day-to-day tasks
• Support change management programmes including employee consultation
• Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
• Independently develops, coordinates and executes the above responsibilities of the Employee Relations Consultant.
• Researches and identifies emerging best practices in the external environment and recommends and executes changes to existing policies and procedures or the formulates of new that foster a Workforce needed to achieve the Bank’s vision.
• Managed multiple concurrent projects for Employee Relations, including management of deliverables from internal and external resources and presentations to sponsors and stakeholders.
• Contributes to ongoing process improvement initiatives.

Skills on Resume:

• Employee Relations Advisory (Soft Skills)
• Coaching and Influencing (Soft Skills)
• Employment Legislation Knowledge (Hard Skills)
• Legislation Interpretation (Hard Skills)
• Relationship Building (Soft Skills)
• Internal Consultancy (Soft Skills)
• Change Management Support (Soft Skills)
• Project Management (Hard Skills)

Job Summary:

• Works on cases of diverse scope where data analysis is required to resolve.
• Exercises judgment in selecting methods and techniques to resolve situations.
• Consult with the Manager to agree on disciplinary actions for performance management issues and policy violations
• Coach managers on employees' individual and sensitive issues (e.g. returning from a leave of absence, well-being topics etc.)
• Assess and investigate Employee grievances or complaints
• Conduct investigations along with other key partners across the organization
• Coordinate Involuntary/Mutual Separation Agreements in consultation with Legal, build exit packets, and notify key partners
• Coach and support Managers in communicating employee separations
• Provide mediation or conflict resolution with Managers and/or employees
• Coach employees/managers through teamwork, behavior, hygiene issues or through policy violations
• Provide general consultation on employment law topics
• Work with Managers on issues that impact the workforce e.g. attrition
• Work on ad-hoc team projects i.e., roll out of performance coaching sessions.

Skills on Resume:

• Data Analysis (Hard Skills)
• Decision-Making (Soft Skills)
• Disciplinary Consultation (Soft Skills)
• Coaching Support (Soft Skills)
• Grievance Investigation (Hard Skills)
• Conflict Resolution (Soft Skills)
• Law Knowledge (Hard Skills)
• Project Coordination (Hard Skills)

Job Summary:

• Understand and support the development and execution of HR strategy for Canadian employees.
• Support understanding of and compliance with existing Employee Relations policies and practices, including performance management, absence management, accommodation, employment and human rights legislation, corporate restructurings, and conflict management.
• Identify and make recommendations for improvements to existing Employee Relations processes to support proactive and timely responses to identified issues and trends within supported a business unit or across the Company.
• Provide timely, creative, and relevant Employee Relations advice to people leaders in assigned business units that appropriately balances business needs against individual employee issues/ concerns and ensures compliance with relevant employment legislation.
• Contribute to the development, implementation, and communication of new Employee Relations policies and processes that support the success of the organization.
• Provide expertise and advice to business leaders, HRBPs, and other HR colleagues on the employment implications of business unit changes.
• Manage and resolve complaints by individual employees and external parties to the point of involvement by external lawyers.
• Conduct workplace investigations into concerns raised by employees and support the implementation of any outcomes following the conclusion of such investigations.
• Work with the Legal Department in addressing and resolving external complaints from lawyers, tribunals, and courts.
• Lead or participate in special projects and teams
• Manage all aspects of employee relations to ensure a proactive, fair, and consistent approach to resolution. 
• Investigate and provide advice, counsel, and guidance to employees and people managers at all levels of the organization regarding policy interpretation and compliance, employee complaints and disputes. 

Skills on Resume:

• Strategy Execution (Hard Skills)
• Policy Knowledge (Hard Skills)
• Process Improvement (Soft Skills)
• Relations Advisory (Soft Skills)
• Policy Development (Hard Skills)
• Conflict Management (Soft Skills)
• Workplace Investigation (Hard Skills)
• Project Leadership (Soft Skills)