Published: Feb 14, 2025 – The Employee Relations Specialist guides managers on conflict resolution, workplace investigations, and policy application to ensure fair and consistent employee treatment. This position analyzes investigation data, collaborates with HR and legal teams, and develops strategies for organizational improvement. Additionally, the specialist engages with employees, collects feedback, and implements training programs to enhance workplace relationships and compliance.

Tips for Employee Relations Specialist Skills and Responsibilities on a Resume
1. Employee Relations Specialist, Orion Consulting Services, Denver, CO
Job Summary:
- Maintain and foster effective lines of communication with all employees and management.
- Provide general information to employees and management regarding Forest Lawn policies, practices, and procedures.
- Assist employees in resolving work-related concerns.
- Conduct workplace internal investigations and provide recommendations as to appropriate action and resolution.
- Participate in conducting employee surveys and assist with analyzing responses and creating action plans from survey results.
- Conduct New Hire Orientation which includes a guided tour of Forest Lawn Glendale.
- Conduct exit interviews, assist with annual training programs
- Respond to EDD Unemployment Claims and attend unemployment appeal hearings.
- Maintain state and federal employment compliance standards, consult with legal counsel
- Maintain, monitor, and ensure the accurate completion of I-9 documents.
- Notifying employees in writing of document renewal dates.
- Evaluate and propose recommendations to current department programs and processes to ensure best practices.
- Compile data for annual and semi-annual reports.
- Gather HR Metrics information quarterly including turnover rates, and track of exit interviews with reasons for separations.
- Stay informed of Human Resources developments and trends by attending seminars and webinars.
Skills on Resume:
- Communication (Soft Skills)
- Policy Guidance (Hard Skills)
- Conflict Resolution (Soft Skills)
- Investigations (Hard Skills)
- Data Analysis (Hard Skills)
- Compliance (Hard Skills)
- Training (Soft Skills)
- HR Metrics (Hard Skills)
2. Employee Relations Specialist, Horizon Healthcare, Dallas, TX
Job Summary:
- Monitor known and emerging risks, measure internal control effectiveness, and develop and own action items to remediate identified risk issues.
- Draft written narratives to communicate obligations, risk analyses, and required training for leaders and partners that are working or partnering with 3P facilities.
- Co-Employment Training and Risk Mitigation
- Be responsible for Business Relationship Management, KPI and Contractual Requirements
- Conduct on-site and virtual risk control assessments, and draft reports detailing methodology, results, and remediation plans.
- Consult on supporting documentation such as manager and employee communications to 3Ps, FAQs, and standard operating processes.
- Respond to questions and troubleshoot issues.
- Conduct and oversee employee relations and vulnerability assessment programs
- Partner to engage in continuous improvement of communication vehicles and practices
- Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
- Provide training on ER matters for managers and HR teams
- Conduct reviews of employment policies to ensure they are aligned with Amazon’s objectives and compliant with employment law.
- Drive consistency in employee experience and engagement, collaborate with the rest of the HR team on global people initiatives
Skills on Resume:
- Risk Monitoring (Hard Skills)
- Training (Soft Skills)
- Relationship Management (Soft Skills)
- Risk Assessments (Hard Skills)
- Policy Analysis (Hard Skills)
- Communication (Soft Skills)
- Continuous Improvement (Soft Skills)
- Employee Engagement (Soft Skills)
3. Senior Employee Relations Specialist, Crestwood Manufacturing, Chicago, IL
Job Summary:
- Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
- Provide expert consultative and problem-solving services to Managers, Employees, and Business HR regarding HR policies and practices.
- Ensure compliance with all relevant Country laws, regulations, policies, and practices.
- Conduct investigations into employee relations issues.
- Effectively and accurately maintains confidential ER data in both systems and paper files.
- Ensure professional service is provided at all times by the ER Service Level Agreement.
- Participate leads well-defined ER projects, and provide ER-related training to the business.
- Independently resolve Tier 1 and Tier 2 cases, and manage Tier 3 with guidance from the manager.
- Provide guidance, information, and service to the Business units under a low level of supervision.
- Educate management on using appropriate Performance Management skills/tools to gain business advantage.
- Build and foster positive employee relationships with the business, which includes support in Diversity and Inclusion initiatives.
- Role models defined ER service level agreement.
- Work closely with customers to jointly design solutions, balancing business, employee and legal needs.
- Gather relevant information systematically.
Skills on Resume:
- Compliance (Hard Skills)
- Consulting (Soft Skills)
- Investigations (Hard Skills)
- Data Management (Hard Skills)
- Training (Soft Skills)
- Case Resolution (Soft Skills)
- Performance Management (Soft Skills)
- Relationship Building (Soft Skills)
4. Employee Relations Specialist, BlueStone Technologies, Phoenix, AZ
Job Summary:
- Plan, develop and program manage the delivery of a suite of priority HR policies and a comprehensive approach to case management
- Develop a delivery plan for each HR policy setting out high-level milestones as well as underpinning activities to deliver
- Develop and implement a program of stakeholder engagement activity pre-, during and post-implementation
- Develop and deliver a range of products: Policy, Procedure, Guidance, FAQs, checklists, templates, etc.
- Provide comprehensive, pragmatic, customer-focused ER support to Line Managers such as Discipline, Grievance, Performance Capability, and Long and Short Term Sick case management..
- Shape and recommend improvements for Line managers and ways of working as well as identify trends and patterns to support the overall performance and engagement plans.
- Ensure legal compliance whilst balancing the commercial risk.
- Liaising with the company's employment lawyers to understand and mitigate any risk.
- Work within the team and the wider HR function, identify ways to simplify the processes and/or ways of working whilst still ensuring they are meaningful and effective.
- Support on business change programs and with direction from the ER Manager offer guidance
- Ensure consistency of process in line with Molson Coors standards, particularly concerning TUPE, T&C, and Redundancy Consultation.
- Prepare spreadsheets, reports and presentations for internal partners analyzing data and providing insight into trends across and within the respective business divisions
- Conduct internal investigations of employee complaints
Skills on Resume:
- Policy Development (Hard Skills)
- Case Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- ER Support (Soft Skills)
- Compliance Management (Hard Skills)
- Process Improvement (Soft Skills)
- Data Analysis (Hard Skills)
- Investigations (Hard Skills)
5. Employee Relations Specialist, Mountain Peak Resources, Salt Lake City, UT
Job Summary:
- Conduct employee investigations, and analyze information and data necessary to define the approach towards a dispute resolution in a timely and effective manner.
- Research and explains laws and legal affairs concerning employment to managers and employees, as relevant to their specific geographical location.
- Advise and train managers in best employee relations practices and strategies for managing supervisor problems and employee grievances.
- Represent the organization in settlement negotiations, dispute resolution meetings, performance review conversations, and more.
- Collaborate with legal counsel and management in the preparation for and participation in employee performance expectation-setting meetings, performance improvement plans and employee terminations.
- Be a listening ear to employees' concerns and ideas for improvement.
- Work as a mentor to new managers to ensure adherence to all applicable legislation and company policies in all operational areas of HR.
- Work with HRCentral on exit package preparation including collaboration with payroll on final pay and entitlements.
- Participate in the investigation process for returned background checks with red flags.
- Maintain process and policy documentation regarding employee relations best practices, including document templates and file organization.
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance
- Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Skills on Resume:
- Investigations (Hard Skills)
- Employment Law (Hard Skills)
- Training (Soft Skills)
- Negotiation (Soft Skills)
- Legal Collaboration (Soft Skills)
- Listening (Soft Skills)
- Documentation (Hard Skills)
- Relationship Building (Soft Skills)
6. Employee Relations Specialist, Silvercrest Financial, Tampa, FL
Job Summary:
- Support legal compliance by remaining current on State and Federal employment laws
- Maintain updated compliance posters, issuing and following up on required notices and acknowledgments, responding to subpoenas for records
- Liaise with unemployment insurance claims vendor, assisting with updating and distributing Company policies.
- Support engagement matters by conducting exit interviews, leading nationwide activities, coordinating with activity leads for local building activities, and maintaining engagement budgets.
- Investigate, document, and provide conclusions to parties, HC business partners, and Company leaders on entry-level complaints.
- Provide support to Sr. ER Specialist and leader on more complex complaints, agency claims, and litigation matters.
- Collaborate with HC management, business partners, and Company leaders by tracking and reporting exit and employee relations data/trends to identify issues affecting the workplace.
- Take a broad view of the problem looking at all alternatives and impact on other groups before applying a solution.
- In conjunction with management and HR Manager, participates in talent planning initiatives, identifying internal high-potential talent, and supporting development programs.
- Participate in organizational design and change management initiatives, under the direction of the HR Manager.
- Under the direction of the HR Manager, advised managers on employee performance and development that creates and sustains high-caliber talent while ensuring alignment with company philosophy.
- Work with People Managers and Employee Relations COE in creating and distributing progressive counseling documents to colleagues
- Guide People Partners and HRMs on applicable HR and legal policies and topics.
- Track and manage ER cases in a case management system
Skills on Resume:
- Legal Compliance (Hard Skills)
- Policy Maintenance (Hard Skills)
- Exit Interviews (Soft Skills)
- Investigations (Hard Skills)
- Data Reporting (Hard Skills)
- Talent Planning (Soft Skills)
- Change Management (Soft Skills)
- Case Management (Hard Skills)
7. Employee Relations Specialist, Green Valley Logistics, Indianapolis, IN
Job Summary:
- Conduct investigations and provide consultation on cases of people-related issues such as performance management, conduct/behavior, disciplinary issues, and other investigations
- Provide counsel and facilitate the prompt and effective resolution of workplace conflict to address issues for employees, managers, and leaders in a manner consistent with Client policies, practices, and legal considerations
- Provide consultation and coach managers and people leaders on employee relations issues spanning all levels within the organization
- Provide advice and counsel on HR practices and policy
- Partner with ER Sr. Managers in conducting investigations, research policies/practices, creating and gathering documentation, making recommendations, and implementing resolutions
- Ensure compliance and consistency in the execution of Employee Relations cases
- Participate in the identification of employee relations trends and partner with the ER Sr. Manager on identifying solutions
- Develop effective relationships with the business to promote good employee relations across the organization
- Interact with HR Business Partners, and other HR functions, to ensure a high level of employee satisfaction & engagement
- Maintain strict confidentiality throughout conversations and investigations.
- Manage highly confidential human resources information and exercise sound judgment in handling or working with confidential data and situations
- Ensure that the Company operates within current and local employment laws to maintain its reputation as a good employer
- Maintain strong business acumen while maintaining objectivity in work
- Required to work with several different HR Business Partners and several different parts of Client business units
- Manage multiple projects and cases at any given time
Skills on Resume:
- Investigations (Hard Skills)
- Conflict Resolution (Soft Skills)
- Coaching (Soft Skills)
- Policy Guidance (Hard Skills)
- Compliance (Hard Skills)
- Trend Analysis (Hard Skills)
- Relationship Building (Soft Skills)
- Confidentiality (Soft Skills)
8. Employee Relations Specialist, Redwood Environmental, Portland, OR
Job Summary:
- Manage industrial relations matters such as comprehensive planning in resolving company-wide disciplinary matters - including conducting investigations and holding domestic inquiries.
- Provide support, guidance, and recommendations to the business process labor disputes and grievances in a proper and timely manner.
- Monitor and ensure Company-wide compliance by educating managers on a range of employment law topics to ensure legal compliance
- Project manage the Maxis Code of Business Practice such as review of the code to ensure that it is in line with the company’s initiatives and aspirations.
- Manage the annual employee acknowledgement exercise and ensure compliance with the Code by the employees Create and initiate awareness sessions / organize awareness programs
- Maintain cordial relationships with government authorities i.e. labor office, industrial relations department, external counsels, government authorities, etc
- Member of Defalcation Committee on staff-related issues
- Assess and identify the potential risks that may hinder the reputation of the Company and financial loss
- Preventive education and process enhancement to fix current gaps and loopholes which includes best practice sharing to employees in townhalls, employee engagement opportunities
- Update the latest policies adopted by forward-leaning companies that the company aspires to be
- Build an internal comms strategy and methodology for brand go-to-market teams to adopt and use that includes frameworks, guidelines, and best practices, etc.
- Develop an editorial calendar of internal communications highlighting activations with Team USA, Team GB, and Team Deutschland during the Beijing Olympic & Paralympic Games cycle.
- Write comms and deliver via appropriate channels - email, Slack, etc.
Skills on Resume:
- Industrial Relations (Hard Skills)
- Investigations (Hard Skills)
- Legal Compliance (Hard Skills)
- Project Management (Hard Skills)
- Stakeholder Relations (Soft Skills)
- Risk Assessment (Hard Skills)
- Communication Strategy (Soft Skills)
- Employee Engagement (Soft Skills)
9. Employee Relations Specialist, Apex Solutions Group, Richmond, VA
Job Summary:
- Provides specialist advice on labor relations requirements and procedures.
- Assesses ER risk against business imperatives to provide practical, solution-focused strategies.
- Owns and drives a broad spectrum of ER processes including terminations, absence management, performance management, grievances and investigations and the creation of required documentation to support those processes.
- Hands-on execution of internal and employee-facing processes related to workforce reductions and restructurings, both concerning one-off needs or company reorganizations.
- Supports acquisition and merger-related ER processes and consultations.
- Assesses current ER processes and implements improvements and templates to drive efficiency.
- Creates and delivers manager training on ER issues such as performance management.
- Analyses and guides the implementation of key company initiatives in compliance with local law and consistency with global direction.
- Supports the consultation of complex projects in cooperation with HR and Legal by providing local country perspectives and suggesting solutions.
- Keeps ER metrics monthly and reviews every quarter to assess where action can be taken to simplify a process, train managers, etc. to support a growing client base
- Conduct complex investigations and decision reviews
- Develop Employee Relations strategies on critical employee relations issues and lead resolution with minimum business impact (continuity, cost, reputation).
- Effectively mediates critical relationship matters
Skills on Resume:
- Labor Relations (Hard Skills)
- Risk Assessment (Hard Skills)
- ER Processes (Hard Skills)
- Workforce Restructuring (Hard Skills)
- Manager Training (Soft Skills)
- Compliance Analysis (Hard Skills)
- Investigation Management (Hard Skills)
- Mediation (Soft Skills)
10. Employee Relations Specialist, Summit Global Partners, Minneapolis, MN
Job Summary:
- Stay current with all applicable legal requirements and government reporting regulations affecting HR activities to ensure the company’s policies, procedures, and reporting activities comply with federal, state and local laws related to employment
- Play a lead role in the development of the company’s HR policies and procedures and ensure the company’s HR policies & procedures manual and employee handbook are compliant and remain current
- Work with management, supervisors, and employees to resolve problems that arise due to policy interpretations, procedural issues, job performance concerns, time off matters, harassment concerns, equal employment issues, etc.
- Conduct fact-finding interviews, make recommendations regarding appropriate corrective actions for a wide range of conduct and performance issues and recommend appropriate disciplinary action
- Represent management in investigating, responding to, and settling grievances and employee complaints
- Coordinate meetings between employees and management to facilitate the dispute-resolution process
- Represent the company in dealings with government agencies such as the EEOC, Department of Labor and National Labor Relations Board
- Collate and analyze trends within attrition and employee feedback in partnership with the HR group to develop solutions, and revise programs and policies to generate more positive outcomes.
- Work through RIF processes post-company reorganizations or acquisitions.
- Assist with additional projects within the HR team
- Proactively assess team and manager development needs, make recommendations, and implement appropriate solutions
- Provide strategic advice, counsel, and consultative solutions to management on the people-management aspects of their business.
Skills on Resume:
- Legal Compliance Knowledge (Hard Skills)
- Policy Development (Hard Skills)
- Conflict Resolution (Soft Skills)
- Investigative Procedures (Hard Skills)
- Grievance Handling (Soft Skills)
- Government Agency Representation (Hard Skills)
- Data Analysis (Hard Skills)
- Strategic Advising (Soft Skills)
11. Employee Relations Specialist, Ironclad Engineering, Milwaukee, WI
Job Summary:
- Responsible for managing Employee Relations cases by providing employee and manager coaching and counseling
- Ensure consistent application and interpretation of company policies, practices, and procedures
- Provide managers and direct reports direction and recommendations regarding team growth, employee relations, discipline, terminations, and investigations
- Act as confidential support and adviser to all employees.
- Exercise discretion and independent judgment in conducting and overseeing the investigation, documentation, reporting, and resolution of harassment, discrimination, hostile work environment, compliance hotline, and EEOC investigations.
- Speak informally with employees and attend team meetings effectively facilitating interpersonal communication among participants
- Ascertains human relations and work-related problems that adversely affect employee morale and establishment productivity.
- Actively work with all departments and management ensuring employment actions comply with employment laws and company policies
- Apply employment law and company policy knowledge in consulting with managers, while working through Employee Relations cases to positive resolution
- Review discipline administered by management ensuring appropriate documentation
- Develop, recommend, and implement HR policies that meet company needs
- Identify, update, and document processes and procedures.
- Identify and lead changes in company policy based on new legislature, trends, and company guidance.
- Responds to and monitor unemployment claims and appeals hearings.
- Partners with business leaders coordinating employee engagement surveys, analyzing results, identifying trends and potential issues through numbers and comments
Skills on Resume:
- Employee Coaching (Soft Skills)
- Policy Interpretation (Hard Skills)
- Investigation Management (Hard Skills)
- Confidential Support (Soft Skills)
- Employment Law Compliance (Hard Skills)
- Communication Facilitation (Soft Skills)
- Policy Development (Hard Skills)
- Employee Engagement Analysis (Hard Skills)
12. Employee Relations Specialist, Northern Lights Healthcare, Seattle, WA
Job Summary:
- Provide consultation to employees and managers regarding the interpretation of SP policies, corrective actions, and effective problem resolution to maximize team performance.
- Work to enhance and improve the satisfaction and engagement of all employees by ensuring that concerns are addressed and promptly resolved in compliance with legal requirements and organizational policies
- Explain and maintain a strong knowledge base of policies and legal obligations and effectively communicate these to managers and employees.
- Establish partnerships with all locations and departments to support the execution of HR processes and improve employee engagement.
- Creates tools and resources enabling managers to understand and utilize employee feedback data in identifying key engagement drivers and developing effective action plans aligned with the needs of the business
- Creates insights from data utilizing trend and metric information to drive process and program improvements.
- Monitors turnover through statistical analysis and exit interviews identifying trends or deeper / big-picture issues.
- Assess ER issues and concerns and identify a resolution path to effectively address issues and serve as an escalation path for complex issues
- Partner with Legal, HR Business Partners, and Business Leaders while conducting investigations and make recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, and sensitivity of the investigation
- Advise and counsel HR Business Partners, Managers, and Employees to the best outcomes for the organization and employees.
- Follow investigative protocols (i.e. gathering, documenting, and analyzing information to reported issues) including the use of the case management tool.
- Ensure ER issues and concerns are handled fairly, transparently, and in line with EA’s Purpose and Values, policies, and appropriate local laws.
- Follow up on calls and conduct investigations
Skills on Resume:
- Policy Consultation (Soft Skills)
- Employee Engagement (Soft Skills)
- Legal Compliance (Hard Skills)
- Data Analysis (Hard Skills)
- Turnover Monitoring (Hard Skills)
- Investigation Management (Hard Skills)
- Conflict Resolution (Soft Skills)
- Collaboration (Soft Skills)
13. Employee Relations Specialist, Cascade Energy Solutions, Boise, ID
Job Summary:
- Coach, counsel, and guide managers on issue/conflict resolution
- Educate managers on the investigation process and related issues
- Maintain constructive working relationships with relevant personnel, including welfare committee’s representatives
- Track and analyze investigation data, identify trends, report to site HR/line leaders and make recommendations for organizational improvements
- Conduct and document workplace investigations from intake through conclusion ensuring that employee issues are addressed fairly and consistent with the contract, the Company's policy, and the law
- Provide consultative support and guidance to HRBP and managers on resolution and remediation of employee issues and complaints
- Consult and partner with internal/external legal counsel and other stakeholders (e.g. Global compliance & ethics, etc.), regarding employee issues and complaints
- Maintain investigation files and prepare written summaries of findings
- Serve as a fact witness at arbitrations and other hearings regarding investigations
- Build and engage the employee shop floor connect collect their feedback from several channels and come up with the analyzing shop floor connect report to work with the accountable areas to provide the solution for engagement improvement.
- Develop and deliver training/briefing workshops for managers on new policies to include practical application of the policy and additional support.
- Review processes for management of all ER cases
- Create clear process flows and underpinning guidance and training, briefing, and engagement with key stakeholders
Skills on Resume:
- Conflict Resolution (Soft Skills)
- Investigation Management (Hard Skills)
- Data Analysis (Hard Skills)
- Legal Collaboration (Soft Skills)
- Policy Training (Soft Skills)
- Relationship Building (Soft Skills)
- Case Management (Hard Skills)
- Engagement Improvement (Soft Skills)
14. Employee Relations Specialist, Legacy Construction Co., St. Louis, MO
Job Summary:
- Work in an open, collaborative way with HR Business Partners and others in the wider HR team to ensure the roadside business receives a highly visible, comprehensive, joined-up, and proactive service that helps them deliver their goals.
- Understand the business area, the drivers of growth, the needs of the customers, and how people can contribute to the continued success of the AA.
- Ensure that solutions are brought to bear that address any issues working with the OH supplier and other partners
- Act as a subject matter expert, deliver concise, accurate, and outcome-focused advice to line managers and other HR colleagues on the full range of employee relations issues, for example, performance management
- Absence, discipline, grievance, use of occupational health, restructure, TUPE and diversity.
- Work with T&D colleagues to train, coach and develop the line manager community in matters of employee relations, people management, and wellbeing, ensuring they are kept up to date with legislative changes.
- Create and provide weekly reports on the full range of employee relations issues including performance, discipline and grievance and analyze data accordingly to make the necessary recommendations.
- Support the development and review of people policies and procedures.
- Review high-risk outcomes, and case manage ET cases, including preparation of responses and attending hearings
- Advise Line Managers on the conduct of protected conversations and preparation of settlement agreements.
- Maintain and grow positive relationships with Employee Forum and Trade Union representatives.
- Work with all levels of the organization including hourly and salaried workforce
- Maintain recordkeeping of all employee relations matters in the employee relations case management system.
Skills on Resume:
- Collaboration (Soft Skills)
- Business Acumen (Soft Skills)
- Employee Relations (Soft Skills)
- Performance Management (Soft Skills)
- Coaching (Soft Skills)
- Policy Development (Hard Skills)
- Data Analysis (Hard Skills)
- Case Management (Hard Skills)
15. Employee Relations Specialist, Pacific Ridge Consulting, Oakland, CA
Job Summary:
- Provides day-to-day advice to People Managers, HR Managers and People Partners on a wide range of employee relations issues including progressive counseling, performance management, company policies and procedures, Title VII, ADA & ADAAA, ADEA, harassment/discrimination, retaliation, short/long term disability, FMLA, and background checks, as well as advice on state and local laws
- Working at the highest support level, an Employee Relations Specialist provides expert-level support by solving escalated problems while working closely with the Employee Relations COE
- Investigates or oversees investigations of employee complaints of alleged discrimination, harassment, and/or retaliation under the various employment laws, works with ER on investigation
- Participate in the annual Wage & Salary Review process by conducting research and providing recommendations.
- Engage recruitment agencies, screen temporary employee candidates, and manage temporary employee records.
- Participate in special programs by the association.
- Create enablement materials for Distribution org.
- Craft & execute a plan to drive employee excitement and engagement around partnerships with LA28, Team USA, Team GB, and Team Deutschland.
- Partner with Employee Success Global Employee Communications teams to ensure reach among the employee base.
- Draft communications for the executive leadership team that conveys strategic status updates and results.
- Drive engagement and respond to questions on internal Slack channels relating to this project.
- Educate employees on partnership guidelines and the rights activation process.
- Coach and support employees and managers on employee relations matters including employee concerns, performance, performance improvement plans (PIP), training and development, advancement, retention, recognition, etc
Skills on Resume:
- Employee Relations (Soft Skills)
- Legal Compliance (Hard Skills)
- Investigations (Hard Skills)
- Recruitment (Hard Skills)
- Engagement Programs (Soft Skills)
- Communication (Soft Skills)
- Coaching (Soft Skills)
- Performance Management (Soft Skills)