Job Summary: 

• Maintain maps, checklists, and charts, including automated programs.
• Maintains a current automated outage status file for fire detection/suppression systems, fire hydrants, or any other system that is an impairment to fire safety and ensures senior fire officials receive current outage reports.
• Operate and maintain telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center.
• Monitors radio and telephone communications with fire, police, and medical field units to ensure resources are available during emergencies.
• Prepare and maintain reports and records relating to emergency responses. 
• Performs Customer Service duties and operates the Unit Control Center (UCC) for the organization's Service Call operations.
• Provide emergency 911 and dispatching services. 
• Determines the nature of the emergency in accordance with established guidelines.
• Determines the response agency and services to be rendered based upon the 911 call received and dispatches the correct emergency forces based upon the information received and dispatch center checklists.
• Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies.
• Verifies the location and call back number for a medical patient, and evaluates the severity of the emergency situation using EMD checklists, in accordance with national standards.
• Interview callers for the significant facts relating to the victim, including the chief complaint, age, and status of consciousness and breathing, in accordance with established EMD protocols.

Skills on Resume: 

• Map Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Equipment Operation (Hard Skills)
• Communication Monitoring (Hard Skills)
• Report Preparation (Hard Skills)
• Customer Service (Soft Skills)
• Emergency Dispatching (Hard Skills)
• Emergency Assessment (Hard Skills)

Job Summary: 

• Coordinate all communications throughout all normal activities as well as all emergency incidents and utilize more resources on a day-to-day basis than any other ES&S Team member.
• Responsible for the distribution of all dispatch jobs to the field personnel and own the accountability of job completion.
• Responsible for notifying the necessary people (resources) on call for any event or issue.
• Keep the Site and Community informed of any conditions that could possibly affect them.
• Dispatch emergency equipment to all emergency scenes.
• Monitor all alarm systems which cover fire alarms, intrusion alarms, executive alarms, etc.
• Monitor closed circuit TV (CCTV) ranging from railroad gates, site perimeter, as well as vehicle and pedestrian access points.
• Monitor all Site radio frequencies.
• Operate the Site Alert System and know the different alerts to issue in given situations.
• Know the “four levels of emergencies” differences and when to activate each.
• Operate the CAMEO/ALOHA system for dispersion modeling.
• Process all incident reports that are generated from ES&S.
• Handle a wide variety of external emergencies such as Distribution E/R.
• Provide Site Logistics support for the TTCC

Skills on Resume: 

• Communication Coordination (Hard Skills)
• Job Dispatching (Hard Skills)
• Resource Notification (Hard Skills)
• Community Communication (Soft Skills)
• Emergency Response (Hard Skills)
• Alarm Monitoring (Hard Skills)
• CCTV Operation (Hard Skills)
• Incident Reporting (Hard Skills)

Job Summary: 

• Responsible for ensuring the safety of the students, employees, guests and property of the college by disseminating information to the appropriate personnel or department.
• Responsible for the accurate completion of reports and logs 
• Collect all before and after videos to send to the billing team
• Receive and dispatch work orders
• Assess situations and prioritize calls
• Input work orders into the database
• Dispatch crews and monitor jobs
• Follow up with referring entities for ease of access, marketing, evaluation, and quality improvement.
• Receive and respond to emergency and non-emergency telephone and radio calls for medical assistance.
• Respond to calls in a time-sensitive manner. 
• Ensure appropriate and accurate routing of calls.
• Dispatched emergency units and coordinated air medical flights as appropriate and per established algorithms.
• Maintain documentation of calls and physician/service referrals for legal, medical and statistical purposes.

Skills on Resume: 

• Information Dissemination (Hard Skills)
• Report Writing (Hard Skills)
• Data Management (Hard Skills)
• Work Order Processing (Hard Skills)
• Situation Assessment (Soft Skills)
• Priority Management (Soft Skills)
• Communication (Soft Skills)
• Response Coordination (Hard Skills)