Job Summary:

• Maintain the existing Southco EDI program by identifying and resolving the root cause related to any processing errors
• Interpret customer's EDI specifications by thoroughly reviewing requirements and clarifying commercial and systematic needs
• Maintain ownership of all EDI-related training content
• Lead the development and implementation of the Southco order automation strategy
• Provide cross-regional EDI support to counterparts in various regions
• Continual improvement of internal processes and procedures
• Research, troubleshoot, and resolve issues that pertain to EDI documents and communications for both external and internal customers.
• Debugging code and the use of RPG programming experience.
• Develop UCC and OEM labels and other customer specific documents and processes.
• Coordinate implementation and testing of new customers and new document types with third party vendors.
• Develop and maintain project and EDI system documentation.
• Work with a leading specialist EDI partner organization
• Work on solution design and proof-of-concept specifications.

Skills on Resume:

• EDI Management Skills (Hard Skills)
• Analytical Skills (Hard Skills)
• Project Leadership (Soft Skills)
• Training and Documentation (Hard Skills)
• Cross-Regional Support (Soft Skills)
• Process Improvement (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Collaboration and Coordination (Soft Skills) 

Job Summary:

• Serve as a liaison between the partners, business and the IT organization.
• Collect, analyze, develop, document, communicate business requirements and build EDI mapping documents.
• Support user testing to achieve business goals as it relates to EDI/Data Exchange Services.
• Effectively manage relationships, communication and processes with EDI trading partners and provide day-to-day EDI support.
• Establish EDI reporting that provides visibility to the processes, define KPIs, identify gaps, and make recommendations for improvement regarding data flows, errors, and overall trends
• Identify project risks and impediments, notify management, and proactively work with other members of the team to complete assigned tasks as defined by project scope, timelines, and budgets
• Ensure that guiding principles and technology standards are followed
• Ownership of the EDI processes and solutions, working closely with a specialized and dedicated outsourced EDI partner. 
• Creating the detailed specifications for all EDI requirements. 
• Implement the data mapping solutions, and work closely with the specialised and dedicated EDI partner. 
• Completely own the EDI area running projects from end to end
• Help develop and grow the EDI strategy
• Onboard clients to the custom-built, client-facing platform.

Skills on Resume:

• Liaison and Communication (Soft Skills)
• Business Requirement Analysis (Hard Skills)
• User Testing Support (Hard Skills)
• Relationship Management (Soft Skills)
• EDI Reporting (Hard Skills)
• Risk Management (Soft Skills)
• Technology Standards Adherence (Hard Skills)
• EDI Strategy Development (Hard Skills)

Job Summary:

• Analyze current business processes and create an equivalent electronic process that can help improve business speed and internal costs.
• Conducts statistical analysis to determine data reliability.
• Performs daily EDI-related tasks such as daily claims reports, total count by vendors, and any report discrepancies.
• Acts as a Subject Matter Expert and escalation specialist in regard to problems or situations within the EDI team.
• Performs troubleshooting with new and existing trading partners to resolve technical mapping variations or gaps and first-level troubleshooting issues in the production environment.
• Establishes and maintains clearinghouse relationships.
• Works with project managers in relation to new product launch plans.
• Works well under pressure and multitasks in an interrupt-driven environment.
• Assists other team members
• Develops and implements systems procedures and forms to improve data collection and management.
• Ensures data and referential integrity by applying established standards.
• Generally, work is self-directed and not prescribed.
• Works with less structured, more complex issues.
• Serves as a resource to others.

Skills on Resume:

• Business Process Analysis (Hard Skills)
• Statistical Analysis (Hard Skills)
• Daily EDI Task Management (Hard Skills)
• Subject Matter Expertise (Soft Skills)
• Troubleshooting and Issue Resolution (Hard Skills)
• Clearinghouse Relationship Management (Soft Skills)
• Project Coordination (Soft Skills)
• Systems Procedure Development (Hard Skills)

Job Summary:

• Provide a service-oriented, customer-focused IT function that supports ongoing operations that drive efficiency, quality, customer service and growth
• Develop, coordinate, implement, and manage all EDI-related solutions
• Document standard technical specifications to be shared amongst external partners to ensure all EDI requirements are clearly defined and adhere to industry standards and best practices
• Provide daily operational support to identify and resolve issues with EDI transmissions and document root cause analysis
• Support Customer and Vendor inquiries as related to EDI transactions and order processing
• Create, deploy and execute standard test plans for onboarding new trading partners
• Design, develop, test, modify and document EDI X12 and proprietary flat file documents and application maps.
• Monitor and continue to improve upon customer satisfaction and service delivery management.
• Designing, planning, implementing, and supporting the company’s operations and business applications.
• Coordinate with IS Leadership to adhere best practice with Applications Lifecycle Management, including the EDI, ERP, BI/Analytics and Reporting, financial, CRM, SaaS, cloud-based, and outsourced solutions through third party providers.
• Monitoring and managing the performance of IT-related systems and services, in respect of contribution to business performance and benefits to the business.

Skills on Resume:

• Customer-Focused IT Service (Soft Skills)
• EDI Solution Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Operational Support (Hard Skills)
• Customer and Vendor Support (Soft Skills)
• Test Plan Creation (Hard Skills)
• EDI Document Design (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary:

• Monitor the industry for developments in IT operations
• Evaluate and implement relevant new tools and service management frameworks.
• Participate and deliver root cause analysis for all application-related incidents.
• Perform problem tracking, RCA templates, post-mortems, and action item follow-up, monthly metrics.
• Ensure IT policies, procedures and system documentation are up to date and published.
• Partner with the program management office to effectively deliver new technology capabilities.
• Execute the IS Project Lifecycle Methodologies and processes that ensure the most effective delivery of innovative solutions that meet time, cost and quality expectations including development methods, estimating techniques, resource utilization processes, project controls and vendor selection, and project management approaches.
• Continuously improve and evolve solution development processes to make the best use of resources.
• Review and negotiate all project-related external vendor and supplier contracts.
• Identifies, develops, and initiates innovations on EDI capabilities for improvement and leads the effort to develop project planning, scoping and execution to implement these changes.
• Provides expert-level support and maintenance of all EDI and data integration functionality.
• Develops, maintains, and distributes company standard technical and functional specifications that are aligned with industry best practices.

Skills on Resume:

• IT Industry Monitoring (Hard Skills)
• Tool Evaluation (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Problem Tracking (Hard Skills)
• Documentation Management (Hard Skills)
• Project Management Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Vendor Negotiation (Soft Skills) 

Job Summary:

• Understanding of data integration and syncing tools and techniques to ensure a proper level of cross-platform communication.
• Demonstrate efficient project management practices and utilize project management tools such as reports, tracking charts, checklists, and project scheduling software and to manage and distribute work appropriately.
• Responsible for ensuring project budgeting, resource allocation, SOW billings and accounting for capital expenditures.
• Work with business stakeholders to elicit, define and analyze business requirements for management metrics, KPIs, queries, reports, and other analytics and then select appropriate tools to implement.
• Provide solutions in JDEdwards, HALO BI, ReportsNow, CRM or other tools available for end users by helping with enterprise information analysis and design.
• Development of business key users through end user training programs, system documentation, and service/incident resolution.
• Operate in a direct, transparent and data-driven fashion, be an effective communicator and forge strong day-to-day working relationships.
• Build strong technology vendor partnerships, and able to manage multiple vendor relationships to ensure the best performance and financial return.
• Establish developmental goals and performance objectives that deliver best-in-class information technology services and solutions to the organization.
• Develop and implement training programs to users, Train the Trainers and to increase the overall knowledge, skills, and capabilities in EDI.
• Analyze reports, measurements and external benchmarks to identify opportunities for continuous improvement in customer satisfaction, vendor management
• Develop a LEAN culture to drive continuous improvement.
• Adhere to company policies, procedures, and ethics codes and ensure that they are communicated and implemented within the department

Skills on Resume:

• Data Integration and Syncing (Hard Skills)
• Project Management (Hard Skills)
• Budgeting and Resource Allocation (Hard Skills)
• Business Requirements Analysis (Hard Skills)
• Solution Development (Hard Skills)
• End User Training (Soft Skills)
• Vendor Relationship Management (Soft Skills)
• Continuous Improvement (Soft Skills)