Job Summary:

• Work in a team to ensure that the Research Training Programme is effectively delivered, monitored, and evaluated.
• Managing the delivery of quality assurance procedures and providing administrative support for meetings, such as the Student-Staff Committee, Board of Studies, Module Moderation Board, PEC Committee, and the Board of Examiners
• Preparing assessment information and monitoring the return of feedback to ensure that the Research Training Programme meets university targets
• Responsibility for the production and annual editing of handbooks, maintenance of appropriate websites and virtual learning platforms and the introduction of other appropriate effective media to anticipate students’ and colleagues’ needs
• Responsibility for ordering materials, preparing teaching materials, administering the workshop booking system and the University’s SAP system to provide management information, communicating with facilitators and students, ensuring IT access, setting up contracts and processing finance claims
• Leading on preparations for the teaching timetable and student conferences, which includes liaison with both internal and external facilitators, liaising with internal services to process room bookings, organising specialist equipment, arranging catering and organise the setting up of rooms in advance of teaching sessions and events
• Supporting the expansion in recruitment to the Postgraduate Certificate, including dealing with admissions queries, encouraging conversion, developing recruitment material, preparing induction materials, and introducing appropriate processes to ensure students settle into the programme
• Executing appropriate tracking, monitoring and reporting of activities, including the monitoring of student engagement at module and programme level
• Provide day-to-day line management support for the Education Assistant (Research Training Programme), and any additional temporary support, to ensure that priorities are established and met, and that an excellent level of administrative support is provided to colleagues and students

Skills on Resume:

• Project Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Communication (Soft Skills)
• Organization (Hard Skills)
• Technology Proficiency (Hard Skills)
• Event Coordination (Hard Skills)
• Recruitment (Soft Skills)
• Team Leadership (Soft Skills) 

Job Summary:

• Manage face-to-face and online courses during training and seminars
• Prepare course materials for participants and lectures pre-event
• Prepare physical requirements of an event (stationery, snacks for the Education Centre, basic office supplies, etc)
• Manage all the paperwork for the entire Education business unit (manage invoices, upload invoices onto the system, manage suppliers, manage the schedule of the centre, etc)
• Marketing-related preparation work (such as drafting surveys, eDMs, market or customer research, uploading course material online, etc)
• Online sales support (e.g. uploading advertising banners for customers, preparing digital analytics for customers)
• Sales support - coordinate with customers post sales to help facilitate event preparation work, support online sales coordination with customers, and support sales team with basic paperwork.
• Be a pro-active member of the wider School X professional services team, providing support across the founding units and participating in project work
• Carry out other duties as defined by the line manager, which support the Research Training Programme and the successful achievement of School X vision and strategy

Skills on Resume:

• Course Management (Hard Skills)
• Event Preparation (Hard Skills)
• Administrative Support (Hard Skills)
• Marketing and Content Creation (Hard Skills)
• Online Sales Support (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Flexibility and Adaptability (Soft Skills)

Job Summary:

• Coordinating online administrative practices and processes, including providing information and advice to colleagues on administrative procedures
• Supporting and delivering student education administrative processes, processing high volumes of student and programme data with accuracy and efficiency
• Responding efficiently and professionally to enquiries or requests for information, using online communication tools effectively
• Providing a consistent, high quality service
• Participating in online functional meetings and team events
• Making suggestions on how to adapt and develop standardised operational practices and processes
• Working with managers, colleagues and team members to ensure that the team develops in line with business needs and continues to provide value-adding services
• Arranging and servicing student education meetings, such as exam and progression boards, module review meetings and other committees and groups
• Promoting the safe, efficient and effective use of data, especially student data, in line with data protection policies and principles
• Using resources efficiently and effectively, reducing waste wherever possible and supporting commitment to sustainability.

Skills on Resume:

• Administrative Coordination (Hard Skills)
• Data Management (Hard Skills)
• Communication (Soft Skills)
• Customer Service (Soft Skills)
• Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Meeting Coordination (Hard Skills)
• Data Protection Awareness (Hard Skills) 

Job Summary:

• Provide a focused and high level of customer service
• Maintain accurate and organized records
• Update students and staff on outcomes of meetings/enquiries/updates
• Acts as a communication point for the central admissions team
• Advises central admissions / Sales Support / Student Advice and any other central teams of any follow-up that may be required
• Manage post-arrival service issues and liaise with central and center staff as appropriate
• Act as a communication point for the central admissions team, providing current site information
• Manage visa-related documentation and procedures for London
• Manage the administrative compliance of the student journey from pre-arrival to progression
• Adherence to a variety of external regulations from the UKVI, QAA and partner university in respect of processes and data management.

Skills on Resume:

• Customer Service (Soft Skills)
• Record Keeping and Organization (Hard Skills)
• Communication (Soft Skills)
• Team Coordination (Soft Skills)
• Problem Solving (Soft Skills)
• Visa Management (Hard Skills)
• Compliance Management (Hard Skills)
• Regulatory Knowledge (Hard Skills)