• Act as donor triage for the company becoming the first point of contact for donors who call/email with questions or need assistance.
• Develop relationships with donors and prospects through calls and email communications.
• Provide support to donors in managing online gifts and any other inquiries may have.
• Effectively articulate the company mission to secure gifts.
• Assist with the development and execution of the donor engagement strategy in efforts to attract, retain and reengage donors.
• Develop and implement donor cultivation and stewardship plans.
• Support donor marketing and engagement for strategy and execution of donor journey experience, maximizing the donor experience, cultivation and stewardship tactics as well as supporting the CE team in execution.
• Manage the integrity of the CRM database ensuring contact and account information is correct and any duplicates or redundancies are removed.
• Maintain the CRM user manual detailing business rules/procedures for data management and entry.
• Record, acknowledge, and file all contributions in a consistent and timely manner.

Skills: Donor Relations, Communication, Customer Support, Gift Management, Fundraising Strategy, Donor Engagement, CRM Management, Relationship Building

• Contribute to the development and evaluation of the gift acknowledgment process in line with industry best practices
• Manage the production and coordination of gift acknowledgments from the planning stage to execution to ensure that products - mailed and emailed - are world-class and produced in an efficient, predictable manner
• Ensure every donor is acknowledged for gifts in a timely and meaningful way, working closely with members of the development team and leaders across the Stand Together community
• Partner with accounting and development operations to ensure accurate donation documentation, receipts, and acknowledgments are recorded in appropriate systems
• Assist in the development and implementation of other scaled stewardship programming and products that acknowledge and recognize donors
• Draft donor correspondences
• Managing the relationships of clients and donors on behalf of the President’s Office
• Assisting with research and putting together PowerPoint Presentations
• Managing and building large and small donor events
• Executing correspondence, including invitations, emails, and mailings
• Managing contacts and maintaining the donor databases

Skills: Gift Acknowledgment, Production Coordination, Donor Stewardship, Donation Documentation, Correspondence Writing, Relationship Management, Event Planning, Research and Presentation

• Manages donor relations project mailings, including first time/new donor communications, birthday cards,hand-written thank you notes, tribute gift lists, impact reports, special communications, and other mailings.
• Manages donor thank you call process for annual level donors, including developing a script, organizing daily call reports, researching contact information, placing calls, entering actions and updating development teams 
• Assists in the development and operation of various tracking procedures for acknowledgements, actions, recognition, reporting and other needs.
• Assists in donor recognition projects, including managing the Giftmap recognition inventory program, updating annual donor walls, reviewing donor listings, preparing individual plaque proofs and working with recognition vendors and site teams to help coordinate installations.
• Assists with special donor touches, such as photobooks, gift baskets, custom gifts, etc.
• Assists with proofing and review of donor relations communication and content, including design and layout for in-house communications.
• Administrative responsibilities include, but are not limited to, answering the phone, scheduling meetings, maintaining spreadsheets and running reports.
• Adheres to HMH Organizational competencies and standards of behavior.
• Leading new donor research and managing toward research goals

Skills: Donor Relations, Project Management, Thank You Process, Tracking Procedures, Donor Recognition, Special Donor Touches, Communication Proofing, Administrative Support

• Interfaces with the Evaluation Department to establish automated tracking systems in Salesforce
• Manages incoming checks and financial record keeping
• Coordinates national and regional check deposit support
• Ensures adherence to fiduciary best practices and processes
• Conducts monthly reconciliation with Accounting Manager
• Supports Finance Department with job partner invoicing
• Participates actively in Development Department meetings
• Assists Communication Director with events and website maintenance
• Assists with prospect management and research
• Assists with grant compliance including award letters and reporting requirements
• Contributes to a positive team environment and lend a supporting hand 
• Seeks out professional development opportunities for self and department with intentionality

Skills: Salesforce Management, Financial Record Keeping, Reconciliation, Fiduciary Practices, Invoicing Support, Event Coordination, Prospect Research, Grant Compliance

• Leads individual donor stewardship, including sending timely acknowledgments and other personalized donor correspondence
• Coordinates with senior leadership team on stewardship efforts
• Respond to requests from donors and actively monitor incoming donations
• Manages online giving and event platform 
• Leads individual donor fundraising campaigns
• Leads direct mail and email annual appeal strategy, including draft copy, design, and analysis and reporting
• Manages all streams of individual giving including workplace giving, matching gifts, etc.
• Conducts semi-annual Salesforce audits to ensure development data is accurate and complete
• Updates donor records and contact information
• Conducts batch uploading of development data
• Pulls reports of development data
• Ensures accuracy of all Salesforce records pertaining to grants and job partners

Skills: Donor Stewardship, Fundraising Campaigns, Online Giving Management, Annual Appeal Strategy, Data Management, Salesforce Audits, Direct Mail Strategy, Reporting and Analysis

• Experience with non-profit fundraising database required, experience with Blackbaud Raiser’s Edge NXT 
• Expertise in the Microsoft Suite of products including Word, Excel, PowerPoint, and Outlook, with emphasis on advanced skills in Word and Excel
• Knowledgeable in prospect research and analytics.
• Possess a successful track record in department operations with a focus on donor gift processing, acknowledgment and reporting.
• Initiative and independence in carrying out responsibilities.
• Excellent organizational skills with an ability to prioritize and manage multiple tasks and a variety of demands.
• Strong self-motivation and the ability to work as a team member.
• Demonstrated ability to work accurately and effectively with computerized data systems.
• Outstanding proofreading skills and attention to detail.

Qualifications: BA in Nonprofit Management with 3 years of Experience

• Experience in a nonprofit in a fundraising setting
• Exceptional donor-centric approach with the ability to address concerns and issues with tact and diplomacy
• Ability to work collaboratively across departments in the organization
• Demonstrate sound business judgment to recognize issues that should be escalated to fundraisers or leadership for further handling
• Excellent written and verbal skills, experience in proofreading and editing
• Experience with a CRM or donor database experience 
• Stratus Live experience
• Demonstrated experience with handling confidential information
• Ability to work independently and manage multiple projects simultaneously
• Strong attention to detail and highly organized
• Strong proficiency with Microsoft Office with intermediate Excel skills 

Qualifications: BA in Communications with 5 years of Experience

• Experience with donor database software and tracking systems, or similar systems 
• Experience in Raiser’s Edge strongly 
• Must be detail-oriented and able to enter data quickly and accurately, with a basic understanding of accounting. 
• Data entry and ten-key experience
• High-volume data entry and customer service
• Excellent computer skills (Microsoft Office, Internet) 
• Experience in Excel
• Excellent written and verbal communication skills and be able to represent the mission, goals, and the policies of PAWS in a creative and energetic manner.
• A team player with the ability to also work independently.
• Excellent interpersonal, organizational, written, and verbal communication skills.
• Ability to multi-task and organize work according to flexible needs.
• Able to work maturely and respectfully with diverse groups of people and maintain high quality of customer service and public relations.

Qualifications: BA in Public Relations with 2 years of Experience

• Experience in a professional setting required, nonprofit development experience highly desired.
• Experience in gift and donor data entry.
• Knowledge of databases, reporting, and queries, Raiser’s Edge
• Proficient in Microsoft Office Suite.
• High energy and the ability to function effectively with a minimum of daily direction and support.
• Can solve problems and make decisions independently in a creative and effective manner.
• A clear understanding of deadlines.
• A clear understanding of Development goals and objectives.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality of all donor, client and volunteer information.

Qualifications: BA in Marketing with 2 years of Experience

• Must have excellent spelling and grammar, be organized
• Able to set priorities and meet deadlines, be able to multi-task and carefully proof own work.
• Analytical ability is required in order to gather and summarize data for reports, identify problems and find solutions to various administrative problems, and prioritize work.
• Work requires attention to detail in data entry and proofing materials.
• Must be able to work individually as well as participate in teams.
• Familiarity with Microsoft Office
• Demonstrated skills and commitment to quality, timeliness, efficiency, and effectiveness.
• Must pass pre-employment drug screen and full background check, including driving record check.
• Demonstrated excellent written and verbal communication skills.
• Demonstrated ability to use effective interpersonal skills to gather information and build relationships with clients, volunteers and staff.

Qualifications: BA in Business Administration with 2 years of Experience