• Lead a team of managers, supervisors, and employees, while providing strategic mentoring and guidance.
• Monitor quality, quantity, cost and efficiency of the movement and storage of product.
• Run daily warehouse meetings and interact with managers and supervisors to ensure shift objectives are being met.
• Apply sound communication and motivational techniques in supervising, counseling, and disciplining team members.
• Lead the annual DC Labor budget process to ensure all expenses are covered and justified.
• Ensure operational procedures for all production departments are established and maintained.
• Coordinate Distribution Center production priorities with the Corporate Allocations department and Production Control.
• Partner with the HR department to develop a management team through active development planning and performance management programs.
• Provide frequent feedback, counsel and advice to team members.
• Ensure appropriate cross-departmental communication occurs so policies and procedures are clearly understood and operational goals are met.
• Achieve maximum customer service by maintaining high-quality standards.
• Troubleshoot operational issues and assist the Facilities Manager with resolutions.

Skills: Team Leadership, Operational Efficiency, Effective Communication, Budget Management, Process Improvement, Employee Development, Cross-Department Coordination, Customer Service Excellence

• Create a Distribution center facility budget annually by distributing the budget given from the corporation into predetermined cost buckets, to account for peak season.
• Monitor the facility budget regularly against costs incurred from labor adjustments, hiring, miscellaneous costs, building supplies, etc. to ensure the facility is at or below budget target.
• Manage up to $100 Million of inventory at all three sites (Ontario distribution centers) to ensure inventory management and accuracy, by managing vendor compliance, claims, cycle counting, store service, shrink investigation, and PO transfers).
• Create volume and labor forecasting (SKU management, slotting, container forecasting, labor forecasts).
• Work with capacity analysis, product item data integrity and be the WMS support.
• Create a hiring strategy for labor (contractual temporary employee, seasonal employee, part-time or full-time Lowe’s employee).
• Monitor flow of product as well as create and implement process improvement to ensure efficient product flow (to,in and from the Distribution Center out to the stores).
• Develop, manage, and monitor Distribution center performance reporting on quality, productivity, cost and other Key Performance Indicators (KPIs).
• Collaborate with Supply Chain and Merchandising in ongoing Transformation Projects to amalgamate all banners’ inventory into one system.
• Mentor and monitor supervisor's performance and set them up for success
• Achieve or exceed key performance indicators, safety, performance and budget targets.

Skills: Budget Management, Inventory Management, Volume and Labor Forecasting, Capacity and Data Management, Labor Strategy, Process Improvement, Performance Reporting, Team Development

• Develop an in-depth knowledge of the ITS Logistics customer portfolio, with a focus on the fulfillment and distribution division of the Company
• Own the lead qualification and scoring process
• Support all aspects of sales process including assisting in solutions development across ITS functional silos, proposal development, and new client implementation
• Manage CRM including prospective leads, status updates, and existing customers
• Act as a liaison between the sales team and various internal customers, ensuring a seamless experience for external customers
• Work with marketing to create, implement, and track successful campaigns
• Continuously study and remain knowledgeable of logistics and transportation industry trends and potential competitive advantages to build innovative go-to-market strategies
• Attend events/conferences to promote ITS Logistics customer solutions and the overall brand to increase leads and drive sales
• Monitor and track performance of all areas of responsibility.
• Consistently working on improving operational flow and processes. 
• Provide suggestions and input on system enhancement to increase throughput.
• Maintain a safe, enjoyable and productive work environment.
• Ensure company policies are followed and administered consistently.

Skills: Customer Portfolio Management, Lead Qualification, Sales Process Support, CRM Management, Internal Collaboration, Marketing Campaigns, Industry Trend Analysis, Process Improvement

• Manage the overall effectiveness of the order fulfillment process at select third-party warehouses.
• Deploy and monitor Key Performance Indicators in line with Novecare performance objectives, including but not limited to OTIF (On Time Delivery in Full).
• Responsible for performing order confirmation, delivery creation, and batching activities in SAP sales orders.
• Partner with industrial site planners to ensure sufficient inbound supply to warehouses and proactively manage changes in outbound deliveries.
• Act as a central point of contact for Customer Service and Commercial teams regarding the status of external sales orders and act as a point of escalation for warehouse personnel.
• Maintain daily open order status reports.
• Facilitate weekly operational review meetings with warehouse personnel, Customer Service, Logistics, and Industrial site teams as appropriate.
• Support the setup and management of reverse logistics flows
• Meet performance goals, measures, and targets in support of company goals.
• Ensure continuous improvement in business and field processes.
• Develop an employee environment that embraces the company's core values
• Encourage responsiveness to a changing business environment, emphasizing employee safety and employee development

Skills: Order Fulfillment Management, KPI Deployment, SAP Sales Order Management, Supply Chain Coordination, Cross-Functional Communication, Reporting and Tracking, Operational Review Facilitation, Process Improvement

• Lead and support the development of the Purchasing, Logistics, Inventory Control, Customer Service & Warehouse Departments
• Evaluate Quality procedures/ processes and make recommendations for Continuous Improvement
• Partake in corporate Safety and Regulatory Committees to ensure compliance.
• Improve the level of service offered to customers by working with internal departments.
• Examine the inventory, logistics, and warehouse operations based on customer demand
• Cultivate and implement strategic plans where necessary
• Cross-functional partnering with all departments to improve
• Manage, coach and train each team member
• Determine incentive initiatives and advancement opportunities for team members
• Administer performance reviews of all direct reports.
• Determine incentive initiatives and advancement opportunities for team members
• Analyze reports and present them to Senior Management Team

Skills: Department Leadership, Quality Improvement, Regulatory Compliance, Customer Service Improvement, Operations Analysis, Strategic Planning, Team Development, Performance Management

• Demonstrated experience in process improvement and project management.
• Expertise in Logistics and Inventory Control
• Demonstrated ability to find innovative solutions to challenges
• Strong capability to balance multiple priorities
• Ability to manage through ambiguity
• Strong management and organizational skills
• Ability to manage and develop a diverse team
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements
• Computer expertise, particularly in Microsoft Office Suite of products
• English language skills essential, Bilingualism (French/English)

Qualifications: BA in Logistics and Supply Chain Management with 5 years of Experience

• Good supervisory and communication skills.
• Familiarity with personal computers and material handling equipment is essential. 
• Strong decision-making and coaching skills.
• Good, working knowledge of any Warehouse Management System.
• Flexible, problem-solver, sense of urgency, quick thinker, “street-smart,” organized
• PC, MS OS, MS Office Software - strong MS Excel skills
• Customer Service skills to deal with branch personnel and external customers
• Ability to work effectively across all levels of development, support and peers
• Strong written and verbal communication skills
• Organizational skills to handle multiple tasks to completion simultaneously
• Physical and System Inventory Controls experience

Qualifications: BS in Business Administration with 4 years of Experience

• Strong communication and leadership skills, strong knowledge of warehouse and/or transportation operations and procedures, proven decision-making capabilities
• Ability to manage and motivate employees.
• Cloud-based systems and other ad hoc reporting
• Ability to set and manage expectations, observe and monitor work progress
• Ability to lead through change and deliver critical coaching and feedback on associate performance
• Flexibility to meet the needs of the business
• Ability to forecast business and adjust to business conditions.
• Ability to manage customer relationships resulting in high levels of customer satisfaction
• Experience in Quality Assurance standards and regulations
• Exhibits knowledge of the supply chain industry, financial management and Human Resources practices
• Skilled at managing logistics
• Able to prioritize and multi-task in the fast-paced work environment
• Proficient in Microsoft Office products

Qualifications: BA in Industrial Engineering with 5 years of Experience

• Forklift operation and pallet handling equipment experience
• Food grade (USDA or FDA) warehouse/distribution center processes and experience
• Interacting with truck drivers and parcel delivery services
• Ability to work cross-functionally with teams both on and off-site
• Must demonstrate effective leadership, problem-solving, presentation, and Team Member motivational skills
• Excellent verbal and written communication skills
• Knowledge of distribution center models and logistics processes
• Understanding and experience in LEAN management methodology
• Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with WMS and ERP systems
• Ability to create and implement SOP’s/Standard Work
• Ability to communicate professionally with people both inside and outside the organization
• Ability to multitask, prioritize and meet deadlines

Qualifications: BS in Operations Management with 6 years of Experience

• Experience with SAP and WMS
• Experience with HVAC
• Excellent knowledge of regional distribution center best practices, policies, procedures, and terms of trade.
• Excellent leadership and able to build successful teams.
• Familiar with Lean distribution methodologies.
• Experiential knowledge of fiscal control, budget forecasting, and distribution operations metrics.
• Excellent decision-making and creative problem-solving skills.
• Computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
• Experienced Lean practitioner with a multi-year track record of Lean success including supporting cultures of continuous learning and improvement. 
• Ability to thrive in a small company setting along with the leadership and managerial skills required to lead the Warehouse operation as it grows.
• Strong analytical skills
• Able to create Pivot tables from Excel data sets for reports and general algebra understanding.
• Strong oral and written communication skills.

Qualifications: BA in Transportation and Logistics with 6 years of Experience