Job Summary:

• Directs company-wide pharmacy and clinical operation functions to ensure safe and cost-effective operations
• Sets standards of performance for area personnel, ensures adherence to all company philosophies, procedures, and regulations
• Ensures that all pharmacy operations, practices, and procedures meet all licensing and standard requirements established by, state, federal, and regulatory agencies
• Ensures coordination among company departments which may include reimbursement, sales and marketing, operations, procurement, and compliance teams.
• Develops and monitors Performance Improvement Programs in accordance with Company regulations, policies, and procedures
• Serves as a drug information resource to the company
• Prepares papers, reports, etc., for Company management and professional publications and conferences
• Maintains clinical skills and knowledge of pharmacotherapy and intravenous therapy by reviewing the literature and attending in-services, seminars, and conferences
• Follows established channels of authority and communications throughout the organization
• Adheres to all Company Policies, Procedures, and Standards of Conduct covered during initial orientation and referenced in branch handbooks, guides, and manuals
• Reports to the appropriate manager(s) any known or suspected violations of policies and procedures, regulations, or standards of conduct

Skills on Resume:  

• Pharmacy Operations Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Performance Improvement (Hard Skills)
• Clinical Knowledge (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Drug Information Resource (Hard Skills)
• Communication Skills (Soft Skills)
• Policy Adherence (Soft Skills)

Job Summary:

• Facilitate development, implementation, and management of patient services and programs across all relevant therapeutic areas while executing continuous improvement measures.
• Collaborates with sales, account management, clinical and other functional leaders to ensure that services and service strategies are operationalized to customer and patient-level action plans.
• Provides input for strategic decisions such as determining appropriate operational staffing levels in advance of new business, technology enhancements to improve efficiency, scheduling of staff to meet guidelines and regulatory controls.
• Schedules and maintains appropriate staffing levels to ensure operations run smoothly within budget.
• Oversees workflow; identifies problem areas and implements process improvements.
• Oversees purchasing for pharmacy operations including drugs and required supplies. Manages inventory to plan.
• Ensures all prescriptions are verified, filled and dispensed accurately, timely and within budget.
• Demonstrates understanding of applicable pharmacy laws and regulations and uses that knowledge to enhance relevant job activities.
• Applies knowledge of current and emerging professional standards and leading methodologies to drive effective recommendations for enhancements to existing practices.
• Ensures preparation for organizational growth by developing, coaching, managing performance of and assessing competencies of team members.
• Facilitates the development of strategic initiatives for patient supportive services:
• Supports new initiatives/new product launches

Skills on Resume:  

• Program Management (Hard Skills)
• Collaboration (Soft Skills)
• Strategic Planning (Hard Skills)
• Scheduling (Hard Skills)
• Process Improvement (Hard Skills)
• Inventory Management (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Team Development (Soft Skills)

Job Summary:

• Manages high-priority cross-functional operational projects, working with project sponsors and other key stakeholders
• Facilitates and monitors operational initiatives across the department including pharmacy-specific project prioritization, soliciting new projects (department-specific and cross-functional) while managing existing projects underway
• Develops and disseminates key communications for the Pharmacy, including correspondence, memos, announcements, and briefing material.
• Plans and facilitates meetings, identifying key agenda items and meeting participants and determining desired meeting outcomes. Identifies and acts on follow-up items
• Provides analytic and communication support to the VP of Pharmacy for committee and other management-related initiatives.
• Problem-solving to alleviate issues by prioritizing, diffusing conflict, and resolving escalated issues from pharmacy leadership or other stakeholders.
• Monitors external environment and evaluates innovations & pharmacy strategic operational planning and benchmarking against industry standards. Disseminates and presents research findings
• Develops business cases for the department that align future work to operational and Institutional goals (e.g. space planning, mitigation strategies for infusion services, innovation opportunities, etc.)
• Works with department leadership on assessing additional departmental needs for the future success of the department to accommodate multiple initiatives and continued growth across the enterprise
• Develops improvement initiatives and operational plan to optimize pharmacy resources
• Engages with VP of Pharmacy, pharmacy leadership and DFCI leadership in key operational and process improvement efforts that impact pharmacy

Skills on Resume: 

• Project Management (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Communication Development (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Analytical Support (Hard Skills)
• Problem-Solving (Soft Skills)
• Strategic Planning (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Lead the data entry and B2B contact for our pharmacy operations in compliance with BOP (Board of Pharmacy) regulations
• Lead, develop, and coach managers to build successful/engaged teams focused on quality service
• Innovate for improvements in safety, productivity, quality and cost metrics
• Identify business trends and establish policies/processes to mitigate risk
• Build successful staffing plans in support of short and long-term needs; Identify and close training gaps within the operation
• Establish partnerships with support teams and fulfillment to drive service improvement
• Partner with our National Pharmacy Teams to implement a Mednow Pharmacy in line with our standards and procedures, while sharing insights into the local competitive landscape (market share, volumes, programs, promotions, pharmacy talent)
• Lead and assist in the planning, analysis and implementation of Mednow services in Alberta including establishing or moving to new facilities, implementing business functions, and other processes/procedures that support business goals
• Ensure compliance with regulatory and corporate requirements, SOPs, client contracts, and other compliance requirements
• Build a team that puts their patients and superior customer service above everything else
• Assist in development and execution of pharmacy programs in collaboration with the Pharmacy Leadership Team to meet the Pharmacy department’s clinical, operational, and financial goals, with a key focus on the development of processes to achieve operational excellence in all areas within the pharmacy
• Oversee the Pharmacy Lock-in Programs and state requirements
• Responsible for assuring employees’ performance is in compliance with regulatory requirements

Skills on Resume: 

• Data Entry (Hard Skills)
• Team Leadership (Soft Skills)
• Innovation (Hard Skills)
• Risk Management (Hard Skills)
• Staffing (Hard Skills)
• Collaboration (Soft Skills)
• Compliance (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Strategic leader of all pharmacy initiatives, with direct oversight of pharmacy budget
• Build and manage relationships with external pharmacy partners
• Oversee strategic workflow and operations of with our speciality pharmacy hub partners to ensure operational excellence and a seamless member experience
• Ensure a seamless experience between the prescriber, pharmacy, and member, in order to help members obtain and properly use prescribed medication as quickly and effortlessly as possible
• Provide education and customer service to encourage patients to utilize the home delivery pharmacy services
• Identify and address gaps in the member experience and build plans to make swift improvements
• Develop strong relationships with key cross-functional stakeholders, while serving as the primary point of contact for all things pertaining to Pharmacy
• Surface insights and identify opportunities to share data, success stories, etc. across the organization
• Work with the Member Experience Support Team to minimize friction points and resolve issues that arise with prescription requests and processing
• Collect and synthesize feedback, while working cross-functionally (with Clinical, Operations, Product, etc.) to drive improvement
• Oversee Rx Solutions Center clinical call center strategy
• Lead the enterprise Pharmacy Operations clinical initiatives and implementations
• Responsible for leading Pharmacy Operations continuous improvements and service delivery goals

Skills on Resume: 

• Strategic Leadership (Soft Skills)
• Relationship Management (Soft Skills)
• Operational Oversight (Hard Skills)
• Member Experience Enhancement (Soft Skills)
• Patient Education (Soft Skills)
• Gap Identification and Resolution (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Continuous Improvement (Hard Skills)

Job Summary:

• Maintain Pharmacy operational statistics and turnaround times within regulatory compliance
• Oversee Operations Managers and those positions supporting the activities within those areas
• Participate in employee evaluations and conduct disciplinary action, as needed
• Create an effective organizational structure, roles and additional positions; strategically select and hire individuals into new roles
• Integrate and leverage relationships with other areas within CareSource
• Represent Pharmacy on company-wide committees relating to operational and regulatory oversight
• Contribute to determining “as is” and “to be” operational and staffing needs of the Pharmacy department to meet standards as required by state regulations and determine minimum workflow standards
• Evaluate current policies and procedures and practices for accomplishing the assigned work functions/objectives; develop and implement new or improved procedures for operational effectiveness and efficiency
• In conjunction with the SVP of Pharmacy manage budgets and forecasts for strategic planning and key initiatives, balance current and future needs effectively
• Oversee appeal process for the department; resolve disputes, grievances and complaints involving pharmacy program issues
• Standardize applications/processes review and analyze reports, records, and directives, and confer with staff to obtain data required for planning work function activities, such as new projects, status of work in progress, and problems encountered
• Act as the contract administrator for the development and implementation of key pharmacy operations contracts and ensure that vendors meet relevant performance standards

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Team Leadership (Soft Skills)
• Employee Evaluation (Soft Skills)
• Organizational Structuring (Hard Skills)
• Cross-Functional Integration (Soft Skills)
• Policy and Procedure Development (Hard Skills)
• Budget Management (Hard Skills)
• Contract Administration (Hard Skills)