• Manage, improve, and strategically build scalable operations by setting up and monitoring system performance. 
• Identifying and resolving problems, preparing and completing action plans, completing system audits and analysis as well as managing system, process improvement, and quality assurance programs.
• Lead and direct critical functions including workforce planning within care operations. 
• Enhance employee engagement, service, knowledge, skills, and morale.
• Develop & maintain process maps, value stream maps, and written departmental procedures & guidelines.
• Report on obstacles contributing to patient complaints, and attrition. 
• Craft remedies that aggressively mitigate these issues. 
• Actively escalate and manage most pressing problems.
• Enhance employee engagement, service, knowledge, skills, and morale, world-class care team, ensuring an efficient and consistent set of processes and procedures, and an industry-leading patient experience.
• Develop strategies to ensure the patient experience is consistent with overall company strategy and values, and drive initiatives that maintain this alignment.
• Collaborate with other stakeholders in the organization to lead or execute process improvement efforts, best practices, and strategic initiatives while building and maintaining key relationships in fulfillment, finance, marketing, operations and other key areas.

Skills: Process Improvement, Workforce Management, System Performance Monitoring, Employee Engagement, Quality Assurance, Strategic Planning, Cross-Functional Collaboration, Problem Resolution.

• Design, develop and deploy a complete process for Performance & Talent management
• Organization Review process to ensure the organization has the capability to execute its strategy and sustainably build future capabilities
• Talent identification & development processes leveraging best practices in approach and delivery which has at its core the development of talent through experience.
• Calibration discussions and capabilities to drive common performance expectations and higher predictive validity of talent assessments
• Individual development planning and experiential development initiatives
• Multi-rater feedback and a common understanding of, and appreciation for, the entirety of the contributions made by associates
• Consult with business leaders to understand leadership and management development needs for input and the appropriate sponsorship, engagement and alignment.
• Participate in and drive learning & development strategy and tools, ensuring associates have opportunities to grow capabilities
• Lead performance management process and continuously evolve the process and tools as well as managers’ capabilities to develop credible coaching relationships with associates
• Responsible for succession planning, early talent identification, pipelining and working in conjunction with talent acquisition to build or buy critical capabilities the business needs
• Develop the strategy and tactics, and lead the organization toward, the desired state of continuous learning throughout the organization

Skills: Talent Management, Organizational Development, Talent Identification and Development, Performance Calibration, Individual Development Planning, Leadership Development, Succession Planning, Continuous Learning Strategy.

• Monitor and assess performances of groceries & other verticals of global business
• Propose initiatives to improve commercial and operational main KPIs
• Assess financial performance and develop a view of the outlook
• Provide performance visibility to management
• Build and present data-driven insights to central and local stakeholders
• Be the hub for sharing best practices across segments
• Help identify and drive central and local business priorities
• Be the primary point of contact for the regional teams and central stakeholders on all questions related to business performance
• Drive the delivery of strategic, complex, and cross-functional priorities for the enterprise by mobilizing leaders across key business functions
• Serve as an internal consultant to define performance goals for the organization and drive strategic priorities
• Drive value realization through optimization initiatives for the enterprise
• Track performance against annual and multi-year goals and support business planning needs

Skills: Performance Monitoring, KPI Optimization, Financial Assessment, Data Insights, Cross-Functional Collaboration, Business Priorities, Stakeholder Management, Goal Tracking.

• Establish and maintain clear and ambitious SMART KPIs to ensure that organization objectives in the areas of safety, quality, service, cost and efficiency are met
• Develop a comprehensive data collection, performance reporting and review mechanism
• Develop a cascading performance management model to ensure deployment performance is tracked for OpEx continuous improvement projects and tied to GPS business outcomes
• Monitor performance execution of OpEx annual savings plan across the business
• Lead OpEx Obeya process to track the execution progress of strategic initiatives
• Share insights into top GPS performance attributes and communicate with
• GPS Strategy and Deployment Lead to ensure potential strategy imperatives are identified, quantified and resourced
• OpEx Program Execution leads to ensure projects realize value capture/creation targets
• Collaboration with IT and Business Intelligence and Analytics (BI&A) to advance digital reporting, visualization and analytics technologies
• Maintain the security, confidentiality, and integrity of patient information as processed, stored, or transmitted within care operations.
• Strict adherence to the Company’s corporate policies and all regulatory requirements.

Skills: SMART KPI Development, Data Collection, Performance Reporting, Performance Management, OpEx Program Monitoring, Strategic Initiative Tracking, Value Capture, Regulatory Compliance.

• Set targets for the direct reports and manage the performance & development of the team
• Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained and provided with career opportunities
• Create an environment that drives the teams to execution excellence
• Enables an organization to conduct current state workforce analysis and future state scenario planning, predicting the operational impact of changes to internal and external factors
• Proactively prepare for changes in workload demand to enable fact-based decision by Senior Leadership
• Monitor key GBS processes for capacity and demand, identify capacity constraints and provide analysis.
• Provide a clear and transparent view of the required number of resources to meet demand, and where they should be allocated.
• Enable-based decision making when it comes to timing and changes in the GBS roadmap (short-, mid-and long-term)
• Leads design and build of automated reporting and dashboards to track business performance metrics
• Lead the consolidated service performance review of all GBS Centers and processes globally
• In collaboration with Global Process Leads develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLA’s, etc.) to be tracked and measured.
• In alignment with the Global Performance and Process Excellence standards, develop, implement and evolve a strategic process performance and management framework to mature E2E process performance.

Skills: Team Management, Global Leadership, Execution Excellence, Workforce Planning, Capacity Management, Data-Driven Decision Making, Automated Reporting, Process Performance Framework.

• In-depth understanding of sales and business roles and processes and dependencies
• Sales incentive compensation experience
• Strong strategic and operational experience working with sales tools including MS Dynamics or Salesforce.com. 
• Extensive knowledge and experience in Microsoft Excel
• Problem solver with strong reporting and analytical capabilities
• Strong financial and commercial acumen, with evidence of detailed revenue forecasting capabilities
• Self-starter who thrives in a fast-paced environment and can lead and drive results independently
• Enjoys working in an ‘intrapreneurial’ environment, building something from the ground up
• Enjoy networking, strategic thinking and developing presentations complete with recommendations
• Excellent verbal, written, and interpersonal communication skills including advanced PowerPoint skills
• Ability to organize and manage multiple priorities

Qualifications: BA in Business Administration with 10 years of Experience

• Experience in one or more areas such as process improvement, project management, healthcare operations, etc.
• Experience with management of patient contact centers, patient scheduling and/or patient experience
• Experience in working with both on and offshore teams as part of an integrated solution
• Demonstrated experience building and maintaining rapport and influence with clients
• Demonstrated experience in analyzing opportunities and developing creative solutions to a wide variety of unique implementation challenges
• Experience managing multiple projects across disciplines
• Proficiency with Microsoft Excel, Word and PowerPoint
• Process improvement experience with demonstrated results executing process improvement projects using traditional methodologies (Lean Six Sigma, Root Cause Analysis, and PDSA)
• Solid interpersonal and facilitation skills
• Excellent communication, leadership, customer service, and problem-solving skills
• Ability to manage and support organizational change and assist individuals through the transition
• Capable of interpreting, communicating and executing organizational mission and value concepts to a wide range of organizational and community representatives

Qualifications: BS in Organizational Leadership with 5 years of Experience

• Able to deliver results by partnering with stakeholders across all levels of the organization
• Highly data-driven, ability to speak and think in numbers
• Experience leading analytics team a plus
• Demonstrated experience driving business strategy and results and working closely with technical product teams
• Able to proactively identify opportunities and lead teams to implement
• Results-oriented, not afraid of being accountable for hitting monthly and quarterly business targets
• Previous experience in program management, e-commerce, or similar functions, with a heavy focus on data analysis and driving revenue/profit.
• Demonstrated success in a high-pressure and fast-paced environment with the ability to respond to changing priorities without loss in performance or productivity
• Ability to lead cross-functional teams and drive influence across many levels of the organization
• Microsoft Standard Office Suite and advanced expertise in PowerPoint and Excel
• Attention to detail and dedication to efficient productivity
• Team-oriented, collaborative, diplomatic and flexible with the ability to influence a highly matrixed organization.

Qualifications: BA in Human Resource Management with 8 years of Experience

• Ability to lead staff effectively to achieve cohesive team operation and optimum performance
• Knowledge of utilization and care management operations and alignment of these operational areas with other key stakeholders
• Strong organizational, communication, and writing skills for function in a highly matrixed environment
• Ability to communicate effectively with physicians in practice and facility staff
• Ability to effectively use the computer is essential.
• Ability to critically evaluate and research the medical literature
• Knowledge of quality improvement including HEDIS, STAR, and CAHPS measures
• Knowledge of and experience with NCQA requirements
• Experience with Kirkpatrick’s Four-Level Training Model
• Experience working with Outreach, Highspot, Salesforce, Salesforce Maps, LinkedIn Sales Navigator, Slack, and Gong.
• Experience managing teams who utilize Adobe Creative Cloud (Acrobat, AfterEffects, Photoshop, PremierPro).

Qualifications: BS in Performance Metrics and Analysis with 7 years of Experience

• Experience with sales enablement project management
• Experience in people management in a fast-paced environment.
• Experience with Salesforce including creating custom reports and dashboards.
• Experience in an enablement position at a successful fast-paced SaaS or Fintech company particularly those in growth mode.
• Experience working in an Agile methodology environment.
• Strong analytical skills with the ability to think critically and independently.
• Experience in designing and rapidly implementing new tools and processes.
• Experience managing web-based team calls such as All Hands and regional calls.
• Experience managing in-person Global Sales Meetings.
• Expertly handles numerous projects concurrently.

Qualifications: BA in Strategic Management with 5 years of Experience