Job Summary:

• Leads the creation of a performance improvement (PI) value proposition that achieves the highest quality and safety, advances the care delivery model, improves the clinical workshop, enhances practitioner workflow, implements effective user-friendly access and care processes, maximizes systems and automation, and provides Prisma Health a competitive advantage in the marketplace. 
• Provides operational leadership to a performance improvement office that serves as the oversight body for enterprise performance improvement, labor management, and system integration initiatives. 
• Ensures the effective deployment of the corporate PI team to support PI activities, including project facilitation, internal resource deployment and the use of external consultants. 
• Develops and implements methodologies to monitor project progress, and ensure milestone achievement and benefits realization. 
• Provides quality assurance reviews of project deliverables. 
• Provides program and project leadership for multiple, simultaneous projects across the enterprise from conception through completion, including needs assessment, objectives definition and alignment, negotiating stakeholder buy-in and support, managing expectations, cost/benefit analysis, scheduling deliverables, liability/risk identification and prioritization, contingency planning, establishing budgets/resources/timelines, motivating cross-functional teams, resolution of technical and logistic issues, executive reporting, and post-project analysis. 
• Engages in strategic collaboration with system leaders and physicians
• Provides thought leadership, process subject matter expertise, knowledge transfer proficiency, data, and analytics, and change management support around the development of clinical and operational improvement and integration opportunities at the regional and enterprise level. 

Skills on Resume: 

• Performance Improvement Methodologies (Hard Skills)
• Project Management (Hard Skills)
• Operational Leadership (Soft Skills)
• Change Management (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Data Analytics (Hard Skills)
• Process Improvement (Hard Skills)
• Risk Management (Hard Skills)

Job Summary:

• Lead and facilitate eVSMs and rapid improvement events, including management of event scheduling.
• Manage Management System scorecards/dashboards and processes, including alignment of improvement strategies to yearly strategic priorities.
• Supports executive leadership in the implementation/execution of new service lines and growth strategy using enterprise value stream mapping events.
• Directs and coaches Value Stream teams to establish and maintain the strategic focus areas, action plans, dashboards, linked measurement systems, and process checks.
• Supports key improvement efforts across the value streams using established Lean best practices, standard work processes, methods and tools.
• Coaches senior leaders and management team in the development of Lean leadership competencies.
• Oversees and coordinates other process improvement initiatives across the system and is responsible for staff and leader’s ongoing lean development and competency.
• Ensure efforts are aligned to strategic priorities, processes and protocols and adhere to the PHH Management System Framework.
• Serve as the corporate expert on process methodologies to include Lean, Six Sigma or other related process improvement tools.
• Help manage the development, delivery and administration of Lean methodologies, tools and training that will be deployed as part of PHH’s Lean initiatives.
• Promotes original thinking and managerial courage within the team, and guides others in shaping suggestions into effective strategies.
• Proactively develops and maintains broad knowledge of the technical disciplines in own functional area(s), applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results.

Skills on Resume: 

• eVSMs Facilitation (Hard Skills)
• Scorecard Management (Hard Skills)
• Strategic Alignment (Soft Skills)
• Value Stream Coaching (Soft Skills)
• Lean Practices (Hard Skills)
• Leadership Coaching (Soft Skills)
• Process Improvement (Hard Skills)
• Methodology Expertise (Hard Skills)

Job Summary:

• Balance high-level oversight and direction of strategies
• Collaborate regularly with on-site A-Team Members and other vertical leaders
• Work in partnership with the client(s) to achieve the overall relationship mission
• Monitor internal and client KPIs and develop plans to ensure the achievement of those targets
• Execute margin improvement plans at a client and process level
• Continual improvement of process flows to lower cost and improve outcomes
• Develop and manage budgets
• Shift the Transformation Team into a Process Improvement Team that does Transformations as one of its core duties.
• Utilizes broad industry knowledge and experience to remain current on market trends, emerging technologies, advances in the care delivery model, and the evolving needs of Prisma Health. 
• Identifies how new/disruptive technologies and care models can be integrated into initiatives and deployed within the system. 
• Ensures a PI reporting database and information distribution process to communicate project and initiative results and status to senior leadership and other stakeholder groups. 
• Develops and leads the deployment of a performance management methodology and tool kit which includes performance improvement tools, templates, techniques, team training processes, risk assessment/mitigation scoring guides, prioritization matrices, and other program infrastructure to support a best-in-class program. 

Skills on Resume: 

• Strategic Oversight (Soft Skills)
• Collaboration (Soft Skills)
• Client Relationship Management (Soft Skills)
• KPI Monitoring and Planning (Hard Skills)
• Margin Improvement (Hard Skills)
• Process Optimization (Hard Skills)
• Budget Management (Hard Skills)
• Performance Management Methodology (Hard Skills)

Job Summary:

• Work collaboratively with leadership to increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel.
• Facilitate multiple continuous improvement projects utilizing a variety of improvement methodologies including Lean, Six Sigma, process flow, root cause analysis, theory of constraints, human factors design and group management techniques to support individuals and teams through process improvement initiatives.
• Evaluate, analyze and design workflow and financial impact, manage process improvement, and evaluate post-implementation processes.
• Document specifics of the entire improvement process, from the discovery of the issue through implementation, and post-implementation evaluation.
• Evaluate, analyze and present post-project/process findings to practice, institution and other internal committees and groups.
• Creates a system-wide lean and/or other process improvement culture and is dedicated to coaching and driving operational efficiencies.
• Expert consultant and coach for organizations to develop the knowledge base, skills, and ability to apply and demonstrate Lean Six Sigma principles, A3 project management, continuous improvement programs,and  quality initiatives by educating and coaching others to align efforts, improve compliance, and accomplish organizational strategic goals.
• Drives lean improvement initiatives in concert with leadership partners including initiatives related to waste and/or cost reduction, improved patient experience, patient safety, and risk mitigation.
• Design and evaluate education tools to assist clinical practice in process improvement.

Skills on Resume: 

• Process Improvement Methodologies (Hard Skills)
• Data Analysis (Hard Skills)
• Project Management (Hard Skills)
• Coaching and Leadership (Soft Skills)
• Post-Project Evaluation (Hard Skills)
• Educational Tool Design (Hard Skills)
• Change Management (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary:

• Prioritize various operations projects.
• Identify, develop and execute opportunities for financial and KPI performance improvement.
• Improve the utilization of Business Intelligence and Analytics.
• Reduce cost through improved workflow automation.
• Identify ways to improve the delivery of services to clients.
• Manage to budget revenue, margin and cost targets.
• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.
• Challenges all to think creatively about approaches and methodologies for collecting and organizing relevant data.
• Produce weekly, monthly, quarterly, and annual performance monitoring (KPI) reports for PHH leadership and performance improvement project teams.
• Collaborate with the data analytics team through ongoing data collection and analysis, identify and implement rapid cycling and/or enterprise-wide performance and process improvement projects designed to drive efficiency, reduce cost, promoting high quality, safety and patient experience.
• Manage the PHH Management Systems Framework and PI initiatives and projects.
• Provide all aggregate and qualitative reports for PHH Management Systems Committees.

Skills on Resume: 

• Project Prioritization (Hard Skills)
• Financial Performance Improvement (Hard Skills)
• Utilizing Business Intelligence (Hard Skills)
• Cost Reduction through Automation (Hard Skills)
• Improving Client Service Delivery (Soft Skills)
• Managing Budget Targets (Hard Skills)
• Breaking Down Complex Problems (Soft Skills)
• Data Reporting and Analysis (Hard Skills)

Job Summary:

• Develop and execute strategies to achieve breakthrough improvements in OpEx, process capability, continuous improvement, and customer satisfaction 
• Challenge the status quo to reimagine how we do business
• Lead direct and matrixed resources to effectively design and deliver strategic solutions
• Hire, develop, and maintain a team of process engineers
• Effectively influence and communicate cross-functionally with all levels of management to enable business and financial results 
• Integrates innovation into the redesign of systems and processes to ensure optimal outcomes and value.
• Provides leadership for performance excellence program, including Baldrige and Studer training and projects, and operating excellence initiatives to work toward optimal processes, quality and functionality to pursue the Malcolm Baldrige National Quality Award.
• Ensure sustainability of improvements and changes by demonstrating, coaching to, and leveraging Studer principles, Baldrige system, and change management best practices.
• Support efficient and meaningful data collection tools and storage systems to promote data integrity.
• Communicate processes to disperse and discuss findings from performance improvement projects.
• Support data-driven decision-making and program excellence.

Skills on Resume: 

• Process Improvement Strategy (Hard Skills)
• Challenging the Status Quo (Soft Skills)
• Leading Strategic Solutions (Soft Skills)
• Team Development (Soft Skills)
• Cross-functional Communication (Soft Skills)
• Integrating Innovation (Hard Skills)
• Performance Excellence Leadership (Soft Skills)
• Data-Driven Decision Making (Hard Skills)

Job Summary:

• Develop and implement the SWK ongoing Quality Review process, including all monitoring tools, inter-rater reliability exercises, scoring, and performance communication to key business owners.
• Lead development and maintenance of all SWK regulatory requirements matrices, including ORR, state licensure, and accreditation requirements.
• Produce weekly, monthly, quarterly, and annual performance monitoring (KPI) reports for SWK HQ leadership and program leadership teams.
• Collaborate with the QM and Analytics team through ongoing data collection and analysis, identify and implement rapid cycling and/or enterprise-wide performance and process improvement projects designed to drive efficiency and service excellence.
• Manage the SWK PQI Program Description, Work Plan, and Annual Evaluation.
• Provide all aggregate and qualitative reports for the SWK PQI Quality Committees.
• Review and maintain SWK quality assurance tools for PQI staff to include, but not limited to, desktop protocols, policies and procedures, training, and onboarding checklists.
• Ensure customer business needs are built into all SWK reporting specifications.
• Conduct onsite, program monitoring at UM Immigrant Programs (and lead monitoring team), to identify best performance and quality improvement practices.
• In collaboration with the PQI Leadership Team, conduct ongoing staff performance assessments and professional development activities for the performance improvement team.
• Oversee and approve corrective action plans and improvement plans to ensure the timeliness and effectiveness of activities.

Skills on Resume: 

• Quality Review Process Development (Hard Skills)
• Regulatory Requirements Management (Hard Skills)
• KPI Reporting (Hard Skills)
• Data Collection and Analysis (Hard Skills)
• Program Evaluation (Hard Skills)
• Quality Assurance Tools Maintenance (Hard Skills)
• Customer Needs Integration (Soft Skills)
• Staff Performance Assessment (Soft Skills)

Job Summary:

• Lead teams and managing client’s accounting related engagements
• Lead business development efforts toward the development and growth of the Business Performance Improvement team
• Work closely with UK leadership and other service line leaders to ensure deeper account penetration
• Support in enhancing the presence of Protiviti across new clients
• Assume full responsibility of delivering quality, adding efficiency and ensuring profitable engagements
• Lead development of newer solutions around managed business services and transaction accounting support
• Proven experience in building and developing off-short delivery teams
• Technical accounting skills and acting as subject matter expert on specific accounting topics
• Develop and maintain excellent client relationships
• Develop compelling engagement proposals that result in winning engagements
• Contributing to practice and risk management, including thought leadership 

Skills on Resume: 

• Team Leadership (Soft Skills)
• Business Development (Soft Skills)
• Leadership Collaboration (Soft Skills)
• Client Presence Enhancement (Soft Skills)
• Quality Delivery (Hard Skills)
• Solution Development (Hard Skills)
• Building Off-shore Teams (Soft Skills)
• Technical Accounting Expertise (Hard Skills)

Job Summary:

• Oversees and participates in improvement activities related to care, access, operations, and other functions at Health Care for the Homeless, including the prioritization, measurement, monitoring, evaluation, and improvement of key performance metrics.
• Collaborates with individual staff members, discipline-based teams, multidisciplinary care teams, clients, community partners, and other stakeholders to identify, prioritize, and act upon improvement opportunities.
• Ensures staff members are trained in identified performance improvement methodologies (e.g. Plan, Study, Do, Act and root cause analysis).
• Ensures the use of data and evidence-based analytic practices to guide the prioritization and implementation of improvement-related activities.
• Partners with the Health Informatics team to identify needs and improvement opportunities related to documentation and data reporting including form design, staff training, data mapping, and report design.
• Chairs the staff Performance Improvement Committee and sits on the Board Program and Performance Improvement Committee
• Ensures timely and accurate information is shared with the committee, and facilitates discussion related to barriers to and opportunities for improvement.
• Provides up-to-date data and information to staff, clients, community partners, and senior leadership on prioritized performance initiatives, mandated quality metrics (e.g. UDS), past improvement projects, and future opportunities.
• Works closely with all members of the Quality team who report to the Chief Quality Officer to ensure that agency-wide quality initiatives move forward and that areas of high risk are identified and addressed promptly.
• Participates in activities related to the ongoing maintenance and success of the Performance Improvement program, including HRSA collaboration (e.g. UDS reporting, FTCA applications, SAC renewals), funder reporting, policy and procedure revision, and Joint Commission compliance.

Skills on Resume: 

• Performance Improvement Oversight (Hard Skills)
• Team Collaboration (Soft Skills)
• Staff Training (Hard Skills)
• Data Analysis (Hard Skills)
• Informatics Collaboration (Soft Skills)
• Committee Leadership (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Quality Program Compliance (Hard Skills)

Job Summary:

• Monitor, plan, and implement an ongoing Performance Improvement and Patient Safety Program which systematically evaluates patient care and opportunities to improve
• Direct the implementation and operation of the Infection Control Program
• Plan, organize, and direct the implementation and operations of Core Measure processes
• Review data related to clinical care and utilization of hospital services and resources, identify problem areas and refer appropriately
• Direct implementation of Department of Health regulations as it pertains to Performance Improvement, Risk Management functions, and patient care issues
• Review trends on patient injuries and Department of Health reportable incidents
• Direct the coordination of medical staff's responses to quality issues identified by Medicare and Medicaid reviews
• Develop and monitor the operating budget for departments of Performance Improvement and Infection Control
• Report information to the Governing Body and assist in fulfilling its responsibility for the quality of patient care to the Vice President of Medical Affairs
• Coordinate quality data acquisition, aggregation and presentation for regulatory bodies and population health-related requests
• Hire, develop and train team members
• Focus on continuous self and team development
• Actively contribute to the Business Performance Improvement team strategy, team management and other attributes of the role

Skills on Resume: 

• Performance Improvement Management (Hard Skills)
• Infection Control Oversight (Hard Skills)
• Core Measure Process Implementation (Hard Skills)
• Clinical Data Review (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Quality Reporting (Hard Skills)
• Team Development (Soft Skills)
• Strategic Contribution (Soft Skills)