• Provide strategic leadership for the expansion, improvement and management of people operations and service offerings.
• Identify opportunities to enhance the employee experience, optimize people processes, and make informed decisions using a data-driven approach.
• Develop service agreements and standards to drive high levels of service delivery.
• Partner with the Centers of Expertise and other teams to create and implement efficient and simple workflows based on best practices.
• Provide direction to build and implement effective, efficient, and consistent operational processes.
• Lead development and implementation of employee relations policies, programs, and training, ensure updates and revisions are consistent with changes in laws, regulations, best practices and company culture.
• Investigate and resolve complex matters that arise regarding policies, processes and practices.
• Provide counsel and guidance to senior leadership to assist in resolution of escalated employee relations matters.
• Identify critical metrics and SLAs to ensure investigations are handled consistently and timely.
• Oversee and manage compliance programs and create a framework to track and audit compliance requirements.
• Manage all People operations vendor management relationships to ensure alignment with vision and consistent service delivery.

Skills: Strategic Leadership, Data-Driven Decision Making, Service Delivery Management, Cross-Functional Collaboration, Employee Relations, Problem Resolution, Compliance Management, Vendor Management

• Help build a highly motivated team in Europe who live and breathe our vision, mission and values. 
• Ensure our managers and employees understand our strategy, as well as any changes that occur due to our fast growth.
• Run a world class org including recruiting, performance management, compensation & benefits, employer branding, culture, internal communications, and learning & development.
• Management support - being able to coach our managers on topics related to people management.
• Ensure a high and ever-improving average talent density, to keep solidifying our organizational capabilities.
• Getting to know our people - developing strong relationships with key stakeholders.
• External best practice and networking, constantly keeping an eye on our sector and, looking at what's coming ahead on the horizon and what is happening outside of Nothing. 
• Make sure we're up to date and ahead of the game.
• Oversee complex employee relations that require escalation. 
• You support your senior leadership team in any employee relations scenarios such as career development, performance reviews and disciplinary action.
• Work with the senior leadership team to define salary bandings for our roles across the business.
• Make HQ feel like home - play a key role in defining and launching a world-class office culture in London that can be applied throughout Europe.

Skills: Team Leadership, Strategic Communication, Talent Acquisition, Culture Development, Learning and Development, Employee Relations, Compensation and Benefits, External Networking

• Build and implement HR policies around recruiting strategies and people operations
• Develop people initiatives surrounding benefits, culture and engagement, resources planning, career development, and compensation
• Partner with leadership across every team on performance management and team building
• Architect and guide DEI best practices to ensure teams feel supported and empowered
• Identify new ways to develop employee experience and employer branding
• Help us build a flexible, fair and inclusive environment for our distributed team
• Identify areas of opportunity for increased efficiency, bringing strategic, innovative, and scalable solutions to improve processes and achieve business objectives.
• Oversee tech implementations that are enablers to the team’s capabilities and implement plans to improve existing Performance Metrics and reporting through analysis of processes and performance results.
• Develop relationships with People Business Partners, Centers of Excellence, and People Business Services partners to influence and drive improvements to data quality and user experience of HR processes.
• Bring strategic leadership through engaging and empowering avenues to continuously elevate and develop the team to reach its full potential
• Develop clear goals and milestones with regular routines to monitor results.
• Lead a team of People Specialists to ensure the delivery of critical HR processes including compliance, immigration, on/off-boarding, and relocation, and effective responses to HR inquiries.
• Responsible for the execution of daily Learning and Development programs and reporting.

Skills: HR Policy Development, Employee Engagement, Diversity, Equity, and Inclusion (DEI), Strategic Workforce Planning, Process Improvement, Technology Integration, Team Leadership, Learning & Development Management

• Internal champion ensuring we understand, document, and live our values.
• Design and execute a comprehensive engagement and retention strategy, including a regular cadence of performance reviews and check-ins with employees.
• Lead and influence change management by helping to equip managers with the tools necessary to ensure effective communication.
• Work with managers to provide constructive feedback and coaching to employees, assist managers with effective management of their teams and instill a culture of feedback and high performance.
• Collaborate closely with recruitment to ensure new hires are aligned with culture and values. 
• Design and implement an onboarding process to ensure that new employees are equipped with necessary resources and tech and generally set up for success.
• Strategize and deliver learning and development initiatives to support continual leadership and employee growth.
• Act as a liaison between employees and management to answer questions or concerns regarding company policies, practices, and regulations.
• Draft HR-related documentation and ensure effective communication to employees on any updates to policy, practices, and regulations.
• Ensure ongoing compliance with relevant regulations and requirements pertaining to minimizing risk and exposure to the company, manage compliance filings, etc.
• Design and implement a comprehensive compensation strategy.
• Drive procurement process for the entire People Operations technology stack, from application tracking to payroll and benefits administration.
• Keep track of and analyze HR metrics related to talent acquisition, diversity and inclusion, retention, etc.
• Partner with senior executives to foster organizational consistency through different phases of growth and scale, e.g., help standardize titles, build out career ladders for roles, etc. 

Skills: Values Advocacy, Employee Engagement, Change Management, Performance Coaching, Recruitment Alignment, Onboarding, Learning & Development, HR Compliance

• Oversee employee onboarding to ensure new hires are brought into the company in an effective and positive manner
• Collaborate with hiring managers to improve our hiring processes and ensure consistency across the organization
• Work with the recruitment team to better understand recruitment processes, and be prepared to supplement efforts wherever necessary to help Neo scale as effectively as possible
• Lead a team of analysts that are responsible for the execution of the people operations function such as offer letter generation, onboarding new employees and general employee inquiries
• Manage our HRIS, and propose system and process improvements to ensure data integrity
• Provide recommendations and solutions for future hiring, onboarding practices, and systems implementation that support the growing needs of our business
• Coordinate relevant information with the immigration team to ensure compliance
• Partner with the Head of People to develop and implement a roadmap for scaling the systems and processes of people operations to meet business needs and growth 
• Optimize and ensure the delivery of critical People Ops processes including benefits, HR systems, policy, compliance, immigration, payroll, and relocation
• Proactively assess business needs for People services and develop strategies to meet those needs, including automation to improve efficiency
• Provide expertise and coaching on employee relations and other employment-related matters
• Grow our culture of inclusion and high-performance as we return to the office and identify opportunities to improve upon the way we work in a digital-first hybrid environment 
• Focus on continuous process improvement to design an end-to-end employee experience that delights and ‘wows’ Ethosaurs and makes Ethos a leading place to work

Skills: Onboarding, Hiring Process Improvement, HRIS Management, People Operations Leadership, Compliance Coordination, Process Optimization, Employee Relations, Culture Development

• Experience in managing an HR operational service delivery function.
• Demonstrated ability to understand stakeholder needs and develop effective services and processes in response.
• Experience working within an HR function along with knowledge of employment laws and compliance.
• Experience delivering HR services in a Workday-supported environment
• Demonstrated ability to monitor and measure team effectiveness and efficiency.
• Demonstrated ability to work effectively in a cross-functional and team-oriented environment that is dynamic and subject to rapid change.
• Strong project management and prioritization skills that enable effective management of multiple projects and competing deadlines.
• Outstanding written and verbal communication skills.
• Strong experience in recruiting and learning and development, preferably in the hospitality and service industries
• Experience recruiting and training a large workforce (100+) in a high-growth environment
• Systematic thinker and operations-minded
• Strong leadership, implementation, and organizational skills

Qualifications: BA in Human Resources Management with 7 years of Experience

• Experience from hardware/software, advanced manufacturing, scaling new ventures, automotive, or energy sectors.
• Comfortable in an early-stage growth environment with inherent ambiguity and lean fast-moving teams
• Knowledge of HR policies, procedures and federal legislation related to employment practices and general HR administration
• Experience partnering with the Talent Acquisition team and Hiring Managers to define the overall hiring process and resource allocation
• Proven ability to communicate effectively with leaders and team members at all organizational levels
• Demonstrated ability leading HR across geographically dispersed teams
• A proven track record of winning in a highly competitive Talent Acquisition space
• Experience with HR technologies, including ATS and HRIS and a track record of creating/maintaining organizational effectiveness, analysis, and planning tools
• Knowledge of leading-edge diversity and university recruiting/pipelining programs
• Full knowledge of Google Suite, including Sheets, Slides and Docs (Studio is a plus)

Qualifications: BA in Organizational Development with 8 years of Experience

• International employment/labor law, HR administration, organizational development, staffing, and project management.
• Significant project/program management experience related to the implementation of new platforms.
• Used Tools such as GoodHire, Lever, CultureAmp, BambooHR (or other HRIS).
• Managing complex, global HR projects, and operationalizing HR policies and strategy.
• Robust experience supporting a multi-country employee base.
• Customer-obsessed and have a demonstrated track record of effective stakeholder management and influence.
• Excellent verbal and written communication skills – Ability to effectively communicate with senior management in an efficient manner.
• Outstanding people leader with the ability to attract and retain high talent.
• Excellent project and stakeholder management skills.
• Ability to work in a fast-paced environment.
• Passion for helping managers with organizational planning, employee career growth programs and mentoring
• Familiarity with applicant tracking systems (e.g., Lever, Greenhouse etc.) and HRIS (e.g., Paycom, Lattice, etc)
• Knowledge of current federal, state, and local labor laws, as well as recent changes and trends in employment practices

Qualifications: BA in Business Administration with 7 years of Experience

• Experience in people leadership, including developing management-level direct reports
• Proven track record partnering with internal stakeholders to champion innovative ways of thinking in a high-growth start-up environment
• Proven track record of hiring incredible talent across a myriad of teams and functions, and consistently optimizing time-to-hire
• Experience in developing, executing and facilitating programs around employee training and development
• Exceptional strengths in data-driven strategic business writing and communications
• Exceptional organizational skills
• Has a strong growth mindset, is highly adaptable, and enjoys operating in a rapidly changing environment
• Strong background in building and executing in a highly ambiguous, flexible environment
• High level of personal and professional integrity
• Ability to handle confidential information with complete discretion
• Skilled in using HR technology such as Lattice, Google Suite, Slack, Zoom and other critical HR systems
• Superior attention to detail, data entry accuracy, and editing skills
• Prior work with compensation benchmarking, and career progression work

Qualifications: BS in Psychology with 7 years of Experience

• Experience focused on building, developing and scaling people team operations for a fast-growing, ever-evolving business, and MandA integration experience
• Extensive knowledge of integration and management of external vendors
• Proven ability to work and lead on both well-defined and ambiguous projects, and help to provide clarity, define priorities and shape outcomes
• Able to maintain a high degree of confidentiality
• Detail-oriented with strong analytical skills and a focus on accuracy
• Maneuver easily from the big picture to detail and back…quickly
• Work curiously, anticipate questions, think ahead and plan for contingencies
• Excellent Microsoft Office skills, especially Excel, Word and PowerPoint
• Project Management experience or certification preferred, Smartsheet experience is also a plus
• Excellent influence and communication skills, including articulating a vision and communicating complex, technical information to various audiences

Qualifications: BS in Human Resource Development with 8 years of Experience