DIRECTOR OF PEOPLE OPERATIONS SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Dec 02, 2024 - The Director of People Operations excels in leading and developing HR, talent, and people teams while aligning people strategy with business goals. With expertise in various people-related systems such as HRIS, ATS, and performance management systems, this position combines strategic thinking with tactical execution to drive operational excellence. Known for strong communication, relationship-building skills, and a proactive approach, they mentor teams effectively while demonstrating sound judgment and problem-solving abilities.

Essential Hard and Soft Skills for a Standout Director of People Operations Resume
  • HR Strategy Development
  • Talent Acquisition
  • Employee Relations
  • Workforce Planning
  • Performance Management
  • Compensation and Benefits
  • HRIS Management
  • Data Analysis and Reporting
  • Labor Law Knowledge
  • Organizational Development
  • Leadership
  • Communication
  • Conflict Resolution
  • Emotional Intelligence
  • Adaptability
  • Decision-Making
  • Team Building
  • Problem-Solving
  • Negotiation
  • Collaboration

Summary of Director of People Operations Knowledge and Qualifications on Resume

1. BS in Human Resources Management with 7 years of Experience

  • Deep expertise with payroll processes, compliance, HR best practices and employment regulations, have worked in an international business environment and are effective at translating business practices across cultures (bi-directionally)
  • Detail-oriented, highly organized, and able to manage multiple priorities and deadlines
  • Able to lead and concurrently execute and dig into the details
  • SHRM- SCP and/ or SPHR Certification.
  • Worked in a high-growth organization’s People Operations team in an environment of rapid change.
  • Ability to develop and maintain strong relationships with leaders and employees.
  • Strong skills in People Operations practice, including organizational design, talent strategy, performance management, change management, career development, compensation and employee law.
  • Excellent track record of implementing and managing modern HR solutions.
  • Impeccable judgment and character.
  • Excellent verbal, written and communication skills.
  • Ability to manage multiple projects and manage employees in a virtual office model.
  • High comfort level in SaaS people operations software tools.
  • Competency with Workable, BambooHR and additionally integrated HR support systems.

2. BS in Business Administration with 6 years of Experience

  • Interpersonal and organizational savvy, relates well to others, builds meaningful relationships with all levels, ability to read and interpret non-verbal communication with ease.
  • Flexible and adaptable, able to accommodate directives based on changes in projects, objectives and/or the business environment
  • Ability to earn credibility, trust and support as a trusted advisor
  • Excellent writing and grammatical skills, articulate when speaking and presenting
  • Ability to work both independently and in a cross-functional team environment
  • Owns assigned work and understands the correlation with project outcomes
  • Takes initiative to innovate and solve problems without direct supervision and/or direction
  • Must have the ability to shift gears quickly, balance priorities and initiatives, solve problems, synthesize ideas, and listen to changing needs throughout the organization
  • Embraces thought leadership by staying up-to-date on industry news, technology trends, health and wellness, employee engagement and other related fields
  • Strong business acumen, marketing and/or consulting experience is a plus
  • Experience working in a fast-paced, high-energy marketing or advertising agency
  • Familiarity or direct experience working with Rippling, training and/or Teamwork

3. BA in Organizational Development with 7 years of Experience

  • Self-directed People Operations leader with 5+ years of relevant experience 
  • Experience building various programs from the ground up
  • Progressive and innovative attitude toward people programming and HR guidelines
  • Orientation toward high-level company goals and long-term success
  • Organizational design acumen and experience
  • People management and mentorship skills
  • Demonstrated track record of dispute resolution success
  • Strong collaboration, communication, and customer service skills
  • Outstanding judgment, a high standard of ethics, and are confident in handling sensitive and confidential information
  • People function experience including experience in high-growth environments building People processes and structures from the ground up
  • Demonstrated functional competence across areas of the People function, including organizational design, talent and performance management, employee relations, change management, and strategic workforce planning, HR operations and compliance
  • Experience leading small teams of HR professionals and coaching them to success

4. BS in Psychology with 8 years of Experience

  • Experience working with various departments, including Legal, Finance, and Engineering
  • Strong track record of developing effective and consultative relationships across all levels of an organization, including executives
  • Demonstrated competence and hands-on abilities in various HR functional areas such as employee relations, compensation and benefits, performance management, etc.
  • Familiarity with labor law and compliance
  • Able to exercise good judgment and discretion, maintaining confidentiality
  • Excellent verbal and written communication skills
  • Show an ability to challenge conventional approaches and a willingness to build a unique approach
  • SHRM SCP or SPHR certification
  • Experience leading, developing and managing People Ops team members.
  • Experience working in a variety of HR systems, including HRIS, ATS, compensation market data systems, engagement, and performance management systems.
  • A strategic thinker, who can simultaneously focus on tactical and operational issues with demonstrated experience in managing multiple, ongoing operational deliverables and the ability to pivot suddenly with high-priority tasks.

5. BS in Management with 7 years of Experience

  • Broad knowledge of People Operations, including labor laws (ideally spanning US/UK/Canada and others), building company culture, LandD, DEI principles, etc.
  • Prior experience leading and growing a People Ops team at a rapidly expanding SaaS company, ideally with a remote workforce
  • Prior experience integrating DEI principles into all facets of People Operations practices and strategy
  • Proven experience working cross-functionally with executives and managers at all levels of an organization
  • Comfortable with ambiguity and able to adapt to quickly changing priorities.
  • Passionate about DEI principles and applying them to all aspects of work in People Operations
  • A creative and proactive problem solver with a mind for process improvement
  • Strong leadership, communication, and rapport-building skills
  • High level of proficiency with Microsoft and Google Suite (docs/spreadsheets/slides)
  • Strong time and project management skills
  • Experience in an HR Generalist role, and accreditation in HRCI or SHRM are great
  • Skilled in various HRIS and HR software including ADP Workforce Now

6. BA in Sociology with 6 years of Experience

  • Experience leading, developing and managing people/HR/Talent teams.
  • Ability to influence and drive change aligning people strategy with business goals.
  • Experience working in a variety of people-related systems, including HRIS, ATS, LMS, compensation market data systems, engagement, and performance management systems.
  • A strategic thinker, that can also focus on tactical and operational issues with a history of managing ongoing operational deliverables and sudden, high priority, tasks.
  • Strong communication with strong intuition and the ability to synthesize ideas, and present them in a poised and polished manner.
  • Ability to connect people and meet them where they are while being able to deliver messages in a simple manner.
  • Ability to communicate effectively to all stakeholders and to build relationships at all levels of the organization
  • Strong HR foundation in compensation and employment law practices
  • A proactive, roll-up- sleeves approach to accomplishing tasks
  • Sound judgement supported by strong problem solving and critical thinking skills
  • Effective management of direct reports and strong mentorship to others in the organization

7. BS in Labor Relations with 7 years of Experience

  • Possesses a balanced task-relationship orientation and be able to quickly build trust within the organization to influence and drive change.
  • Knowledge of the human resources administrative end-to-end processes and the aptitude to quickly apply and connect past learning to organizational challenges, mitigating risk and building confidence in the HR function
  • Demonstrates autonomy, organization, assertiveness, flexibility, creativity, and cooperation when performing job responsibilities
  • Comfortable engaging, influencing and developing strong working relationships with executives
  • Ability to lead projects and client engagement activities, through the completion
  • Knowledge of state and federal regulations relating to employment and employee education
  • Healthcare preferably long-term care industry
  • Experience in a matrix environment
  • Able to own and drive analysis of data to identify relationships, trends, and potential business impact
  • Able to interpret data and articulate opportunities for change initiatives to the Executive team.
  • Able to implement and maintain process improvements that will enhance the employee experience with people services

8. BA in Communication with 6 years of Experience

  • Owned the HR function in a growing tech company and helped them scale
  • Proven leadership skills that focus on enablement, feedback, and growth
  • A strong desire to cultivate and produce results as a team 
  • Strong knowledge of Canadian employment law and best practices
  • Resourceful, know how to tackle new challenges, and actually enjoy the process
  • Experience at a small, growth-stage company
  • Excellent written and verbal communication skills
  • Work and thrive in a fast-paced and unstructured environment
  • Detail-oriented, have strong organizational skills and great follow through on tasks
  • Ability to manage challenging issues to closure and help managers build high-performing teams
  • Exceptional verbal and written communication

9. BS in Industrial Relations with 7 years of Experience

  • A relationship builder who is self-aware, a strong communicator who works with managers/leaders to establish credibility quickly and possesses strong consulting skills
  • A track record of providing HR advice and solutions to senior leaders and individuals on employee and organizational issues
  • Understanding of People Operations practices for a geographically distributed team, including organization design, talent strategy, performance management, change management, career development, compensation, employment law, and other compliance matters
  • Hands-on specialist with an initiative to lead and drive improvements and can and prefers to operate with limited direction
  • Effectively handle and protect sensitive and confidential company information
  • Experienced with HRIS, payroll, and other People Operations systems and tools
  • Knowledgeable about employee life cycle management processes as they relates to compliance requirements
  • Strong analytical and decision-making abilities, with the ability to research and analyze data, leverage available resources and present solutions
  • Work independently and effectively in a fast-paced environment, juggling several projects with a spirit of flexibility and a positive outlook
  • Willing to do whatever it takes to get the job done, no matter how big or small
  • Demonstrated integrity via assertiveness, presence, and confidence
  • Excellent judgment and problem-solving capabilities as well as the ability to make thoughtful decisions as a creative problem-solver
  • Strong written and verbal communication skills along with strong presentation skills

10. BA in Human Resource Development with 6 years of Experience

  • Experience working in MNC (start-up experience is a plus)
  • Knowledge of Labour Law
  • Experience in using and implementing WORKDAY is a plus
  • Hands-on, work under pressure with tight deadlines
  • Capability to work independently with minimal supervision
  • Strong stakeholder and people management skills
  • Demonstrated experience in scaling complex, fast-moving organizations
  • Breadth to develop high-level strategy as well as dig into analytical details
  • Thought leadership and best practices in People Ops
  • Demonstrated leadership, strong personal presence, and bias-for-action
  • Focus on details and strong execution based on data-driven analysis
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