Job Summary:

• Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
• Supervise the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments, and assuring agents are providing a positive consumer experience
• Develop staff by providing one-on-one coaching, conducting role plays and team meetings
• Partner to deliver training and other opportunities for professional development for agents
• Partner with peer leaders to build and maintain a positive culture within the organization
• Provide and receive constructive feedback from/to the peer leadership team
• Coordinate department activities to ensure agents can sell with accuracy and efficiency
• Partner with other leaders in the organization to evaluate, coordinate and communicate changes with the team
• Identify compliance and quality improvements and initiate corrective actions
• Partner on projects related to systems, processes, or inter-department initiatives
• Participate in staff recruiting, selection, orientation, and training

Skills on Resume: 

• Team Leadership (Soft Skills)
• Performance Monitoring (Hard Skills)
• Effective Communication (Soft Skills)
• Training (Hard Skills)
• Compliance Management (Hard Skills)
• Culture Building (Soft Skills)
• Project Coordination (Hard Skills)
• Recruitment (Hard Skills)

Job Summary:

• Maximize the overall sales “yield” and win back “sell-in” of the local Direct Sales team through effective leadership and motivational skills.
• Provide Account Executives with current product information on products and services as well as those of all competitors in the marketplace.
• Clearly communicate all Company and Sales Department policies, procedures, business rules and strategies to the Direct Sales team. 
• Ensure that these policies and procedures are accurately implemented and consistently enforced for all Direct Sales Account Executives.
• Work one-on-one with each Account Executive at check-in to ensure accuracy of reporting and integrity of paperwork. 
• Review daily, weekly, and monthly goals, resolve outstanding issues and assist in assuring the timely completion of all pending orders.
• Demonstrate and enhance the sales process through side-by-side field coaching of direct reports to maximize sales productivity and ensure superior customer satisfaction.
• Provide timely and constructive coaching to ensure that the consultative sales model is successfully followed.
• Participate in and/or conduct ongoing meetings with the Direct Sales staff to communicate the mission, vision, values and goals of the sales organization and to maximize information flow, continuity, productivity and efficiency.
• Evaluate, monitor and track individual and overall sales performance of Direct Sales Account Executives to ensure budgeted goals are met.
• Monitor all customer queries and ensure timely response to all issues
• Organize visit plans through different cities for effective time management and efficiency

Skills on Resume: 

• Sales Leadership (Soft Skills)
• Product Knowledge (Hard Skills)
• Policy Communication (Soft Skills)
• Sales Process Management (Hard Skills)
• Reporting Accuracy (Hard Skills)
• Coaching (Soft Skills)
• Sales Performance Evaluation (Hard Skills)

Job Summary:

• Evaluate all Direct Sales programs on an ongoing basis and make recommendations to improve efficiency and maximize performance.
• Ensure the accuracy of daily/weekly/monthly/annual local reporting and use this reporting to establish a comprehensive plan for the success of Account Executives
• Ensure cross-functional communication, and provide input to improve employee and customer experience.
• Assist local sales manager in the achievement of staffing and employee retention targets.
• Attend and participate in company-sponsored training which will enhance skills needed to perform duties
• Succeed by directing a high-performing customer-focused Direct Sales team that achieves departmental goals and objectives.
• Develop and direct a performance-oriented culture that emphasizes functional excellence.
• Achievement of local sales goals while incorporating the rollout of new products and services.
• Achievement of sales targets for Direct Sales as measured by Sales, Yield, Bundled Winback sell-in, maintaining expected cancellation and completion rates as well as assuring the integrity of the sale, which is measured by local retention rates.
• Monitoring the product mix of sales and all pending orders for Account Executives that will lead to tier placement within the Direct Sales compensation plan.
• Successful implementation of all standardized policies, procedures, processes, and compensation for the Direct Sales organization.
• Apply commercial underwriting standards to ensure profitability and quality of customer portfolio
• Analyze the market, customers and performance of the department and report to management.

Skills on Resume: 

• Program Evaluation (Hard Skills)
• Reporting Accuracy (Hard Skills)
• Cross-functional Communication (Soft Skills)
• Staffing and Retention (Soft Skills)
• Training Participation (Hard Skills)
• Team Leadership (Soft Skills)
• Performance Culture (Soft Skills)
• Market Analysis (Hard Skills)

Job Summary:

• Directly supervise up to 10 employees in the Direct Sales Call Center, carrying out supervisory responsibilities following the organization's policies and applicable laws.
• Drive results, coach, and support Sales Professionals in sales activities including goal setting, analysis of key performance indicators, call quality, and sales modeling.
• Provide floor support for questions relating to contact center policy, and procedural and technical support, through various verbal and written communication channels.
• Identify and solve potential improvement opportunities within departmental procedures, workforce efficiencies, and overall customer experience.
• Contribute to the creation of a positive team and business environment. 
• Work collaboratively with other Sales Supervisors and cross-functional partners.
• Monitor calls to observe the customer experience through employee's sales process, soft skills, and adherence to compliance. 
• Provide appropriate feedback to ensure department expectations are achieved.
• Hire, create/present training, and track the career development of Sales Professionals.
• Receive and provide problem resolution for escalated customers.
• Administer support with employee's time off requests, work schedules, shift bidding, and reporting.
• Work a flexible schedule that may include evenings, weekends, and holidays.
• Perform any reasonable work requested, including various projects and cross-functional engagement.

Skills on Resume: 

• Employee Supervision (Soft Skills)
• Sales Coaching (Soft Skills)
• Floor Support (Soft Skills)
• Problem Solving (Hard Skills)
• Team Collaboration (Soft Skills)
• Call Monitoring (Hard Skills)
• Feedback (Soft Skills)
• Staff Development (Hard Skills)

Job Summary:

• Meet sales goals by finding new customers based on leads and generate own leads
• Showcase product features to potential customers
• Lead generation and closing deal
• Proactively research and make outgoing B2B calls to new potential customers
• Establish who are the key decision makers/influencers in these businesses and ensure they know all about Gas-elec and why they should buy from us
• Increase company awareness and create opportunities
• Negotiate pricing, service level agreements and complete new account documentation
• Understand the needs of potential clients and respond effectively with a plan of how to meet these
• Manage the sale from initial contact through to on-boarding of new client
• Maintain the company CRM system
• Answer incoming inquiries by tele and email
• Bring new ideas to the table and think creatively about opportunities

Skills on Resume: 

• Lead Generation (Hard Skills)
• Product Presentation (Soft Skills)
• Sales Closing (Soft Skills)
• B2B Outreach (Hard Skills)
• Decision Maker Identification (Soft Skills)
• Company Awareness (Soft Skills)
• Negotiation (Hard Skills)
• CRM Management (Hard Skills)

Job Summary:

• Work with the marketing department to create email marketing campaigns to target the lead database
• Recruit, train & support a team of Direct Sales Executives
• Attend meetings and provide regular reports for the Head of Sales & Marketing, Head of departments and Directors
• Meet and exceed sales targets
• Reporting to the Head of Sales and Marketing
• Building buyer persona and identifying potential prospects.
• Initiate and plan sales strategy, Record and report.
• Prepare sales material to approach prospects.
• Communicate and meet with potential prospects.
• Build and manage relationships with customers.
• Coordinate orders from customers with the operation team.

Skills on Resume: 

• Email Marketing (Hard Skills)
• Team Recruitment (Soft Skills)
• Reporting (Hard Skills)
• Sales Target Achievement (Soft Skills)
• Buyer Persona Creation (Hard Skills)
• Sales Strategy Planning (Hard Skills)
• Sales Material Preparation (Hard Skills)
• Customer Relationship Management (Soft Skills)

Job Summary:

• Quoting prices, terms, and conditions as set forth by 2-10 HBW
• Maintaining a high level of productivity and exceeding established sales goals
• Maintain inbound queue expectations regarding calls answered and calls abandoned
• Operate within the highest ethical standards and integrity in all aspects of the position
• Manage representative accountabilities and metrics including recruiting and team performance
• Monitor the activities of Inbound Sales Representatives
• Provide ongoing training and coaching/development to the team and foster professional development and growth.
• Monitor sales calls to observe employee demeanor, technical accuracy, and conformity to company policies.
• Share best practices with the team.
• Deliver feedback productively and diplomatically.
• Identify issues, and training needs and develop and maintain processes within the department

Skills on Resume: 

• Price Quoting (Hard Skills)
• Sales Goal Achievement (Soft Skills)
• Inbound Queue Management (Hard Skills)
• Ethical Standards (Soft Skills)
• Team Performance Management (Soft Skills)
• Call Monitoring (Hard Skills)
• Coaching and Development (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Create a consistent script/call flow to use when calling prospects.
• Serve as a positive role model for sales.
• Create a customer-obsessed team.
• Follow up with customers to ensure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Treat each customer with respect, courtesy, and professionalism.
• Resolve difficult homeowner problems and escalation calls.
• Assist the manager with preparing and analyzing reports as requested.
• Create and engage in employee engagement activities.
• Multi-task multiple high-priority tasks.
• Take initiative and be proactive in self-development.
• Perform other related duties to achieve the goals and objectives of the company and department

Skills on Resume: 

• Script Creation (Hard Skills)
• Role Modeling (Soft Skills)
• Customer-Obsessed Team Building (Soft Skills)
• Customer Follow-up (Soft Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Soft Skills)
• Reporting Assistance (Hard Skills)
• Multi-tasking (Hard Skills)