Job Summary:

• Resolves resident complaints related to quality of service, food, or the dining venue
• Develops action plans to improve areas of concern
• Ensures routing cleanings occur as follows: daily (dining and service areas), weekly (storage areas), and monthly (silver)
• Ensures adequate supply of menus, guest checks, and other supplies
• Oversees reservations for dining venues
• Ensures charge tickets are initiated for guest meals and wine charges
• Utilizes Point of Sale (POS) technology and trains staff in POS processes
• Ensures the accuracy of POS charges
• Maintains inventory of pantry items, placing orders based upon par stock requirements
• Maintains monthly inventory of china, glass, silver, Dinex, and linen supplies
• Enforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beverages

Skills on Resume: 

• Customer Service (Soft Skills)
• Action Planning (Hard Skills)
• Attention to Detail (Soft Skills)
• Inventory Management (Hard Skills)
• POS System Expertise (Hard Skills)
• Menu and Supply Management (Hard Skills)
• Security Awareness (Soft Skills)
• Reservation Oversight (Hard Skills)

Job Summary:

• Overseeing full dining room service
• Preparing server schedules and other admin duties (usually one day/week)
• Interviewing and training new hires in conjunction with Chef
• Setting up dining room tables in preparation for meal services (lunch & dinner)
• Assisting residents in and out of the dining room safely
• Service of lunch and dinner to residents, including pouring hot and cold beverages, delivering meals to each resident, clearing tables of dirty dishes, serving dessert
• Bussing tables to specific dirty dish storage areas after meal periods
• Laundering of dirty linens and table coverings after meal service
• Washing and sanitizing tables and chairs before setting for meals
• Resetting the dining room tables in preparation for the next meal service
• Dry mopping and washing the floor between meal service time
• Monitoring stock levels to ensure smooth operations

Skills on Resume: 

• Dining Room Management (Hard Skills)
• Scheduling (Hard Skills)
• Staff Training (Soft Skills)
• Table Setup (Hard Skills)
• Resident Assistance (Soft Skills)
• Meal Service (Hard Skills)
• Bussing Tables (Hard Skills)
• Inventory Monitoring (Hard Skills)

Job Summary:

• Oversees set up of the Dining Room and/or meeting or special functions. 
• Assures the Servers provide courteous, prompt service.
• Involved in the long-term improvement of Dining Room staff member skills.
• Schedule server updates periodically to monitor progress.
• Submit server updates to the Dining Room Manager for discussion
• Manage the flow of the Dining Room during shift.
• Instruct staff in proper Dining Room etiquette and procedures.
• Assign any additional duties to staff needed to complete daily checklists.
• Supervise proper cleaning of the Dining Room after each meal ensuring tables have a proper place setting and proper side work has been completed. 
• Check all stations before dismissing staff.
• Support server trainers with any new information they may need for trainees

Skills on Resume: 

• Dining Room Setup (Hard Skills)
• Customer Service (Soft Skills)
• Staff Development (Soft Skills)
• Performance Monitoring (Hard Skills)
• Flow Management (Hard Skills)
• Training (Soft Skills)
• Cleaning Oversight (Hard Skills)
• Trainer Support (Soft Skills)

Job Summary:

• Assist in outlets and develop staff in service
• Assist with training and scheduling by the Food and Beverage Manager
• Ensure quality control of all menus with regard to cleanliness and appearance
• Ensure orders are delivered on time
• Ensure work areas are properly stocked and prepare requisitions as needed
• Handle guest complaints or special requests, communicate to management when necessary
• Hold daily pre-meal meetings to monitor service and promote upselling
• Check staffing levels and adjust according to business demand
• Help control payroll cost in the food and beverage outlets
• Training and performing all duties required of all food and beverage outlet employees
• Perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Attend mandatory hotel meetings

Skills on Resume: 

• Staff Development (Soft Skills)
• Scheduling Assistance (Hard Skills)
• Menu Quality Control (Hard Skills)
• Order Timeliness (Hard Skills)
• Inventory Management (Hard Skills)
• Guest Service (Soft Skills)
• Pre-Meal Meetings (Soft Skills)
• Payroll Control (Hard Skills)

Job Summary:

• Monitor outlets during peak periods to oversee production flow and presentation
• Keep the work area clean and organized.
• Perform Training Classes for new staff members.
• Oversee new hire training session
• Give formal walk thru on new hires' first official day of employment
• Enforce that staff comply with the Fleet Landing Dress Code
• Remains in the dining room during service hours and assists dining room staff and residents/guests 
• Ensures compliance with safe food handling practices and public health requirements
• Provides feedback to Food Service Manager/Food and Beverage Manager, on residents/guest's satisfaction with meals
• Participates in Resident Council
• Continuously follows the principle of “Exceptional Guest 

Skills on Resume: 

• Production Oversight (Hard Skills)
• Work Area Organization (Hard Skills)
• Training (Soft Skills)
• New Hire Onboarding (Soft Skills)
• Dress Code Enforcement (Hard Skills)
• Dining Room Support (Soft Skills)
• Food Safety Compliance (Hard Skills)
• Guest Feedback Collection (Soft Skills)

Job Summary:

• Advises kitchen and dining room staff of an expected number of residents/guests, and ensures adequate seating and staffing levels are in place
• Review the dietary restrictions of new and existing residents. 
• Communicate any restrictions to the Food Services Manager/Food and Beverage Manager, kitchen and dining room staff
• Maximizes resident/guest well-being and comfort by overseeing all aspects of the physical appearance of the dining room including furnishings, flooring and table settings
• Ensures dining service is carried out in a friendly, timely, and efficient manner in accordance with company standards
• Ensures special diets are served to appropriate residents and that beverages are offered to residents
• Respond to resident or family member questions/concerns and ensure appropriate action is taken within decision-making authority and/or bring to the attention of the management team
• Collaborates with the Food Services Manager/Food and Beverage Manager to arrange/accommodate special events, private parties, etc. (including but not limited to decorations, set up, staffing and service of such events)
• Assists in the hiring, training, scheduling, evaluation, disciplining and termination of dining room staff.
• Supervises and coordinates activities of dining room staff.

Skills on Resume: 

• Staff Coordination (Hard Skills)
• Dietary Management (Hard Skills)
• Communication (Soft Skills)
• Dining Room Appearance (Hard Skills)
• Service Efficiency (Hard Skills)
• Dietary Compliance (Hard Skills)
• Resident Interaction (Soft Skills)
• Event Coordination (Hard Skills)

Job Summary:

• Develops a thorough knowledge of dining room and trayline processes
• Recruits, trains, and counsels dining room staff, following management's guidelines
• Directs and oversees dining room service before, during, and after meals
• Supervise, coordinate, and evaluate the work of service personnel, and discipline staff in a manner consistent with the employee manual.
• Schedules and oversees work allocation of staff and makeshift assignments to staff to allow for high-quality service, sanitation, and safety
• Recommends changes, as needed, in procedures to ensure high-quality service, sanitation, and safety
• Communicate effectively to staff policy requirements and changes as they arise
• Perform miscellaneous tasks, such as posting menus and signs and ensuring utensils for buffet service are set out properly
• Maintains records and necessary statistics
• Prepares and audits all guest charges and interdepartmental transfers
• Answer phone calls in the dining room in the absence of the Dining Room Manager, and forward messages to the appropriate person.

Skills on Resume: 

• Dining Room Knowledge (Hard Skills)
• Staff Recruitment (Soft Skills)
• Service Oversight (Hard Skills)
• Staff Supervision (Soft Skills)
• Work Scheduling (Hard Skills)
• Procedure Improvement (Hard Skills)
• Communication (Soft Skills)
• Record Keeping (Hard Skills)

Job Summary:

• Supervision of service staff, along with the overall cleanliness of the dining facilities and equipment.
• Work closely with immediate supervisor to grow an environment of “respect” and “community”
• Provide orientation of the dining room and kitchen area to the new wait staff.
• Assure that the Dining Room Wait Staff are clean and neat in appearance at all times. 
• Stress sanitation & cleanliness by following Health Dept rules & policies.
• Assist in assigning wait staff to work areas.
• Oversee and Post Assignments of Daily and weekly wait staff duties.
• Serve as a mentor for the wait staff.
• Inspect pushcarts daily for cleanliness and general par stocks. 
• Replenish and follow up with the supervisor and said server.
• Organize, package and distribute the daily ”refrigeration” and “delivery” meals.

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Team Building (Soft Skills)
• Orientation (Soft Skills)
• Appearance Standards (Hard Skills)
• Sanitation (Hard Skills)
• Work Assignment (Hard Skills)
• Mentorship (Soft Skills)
• Meal Distribution (Hard Skills)

Job Summary:

• Inspect the Dining Room before and after meals for cleanliness and preparedness. 
• Complete nightly checklist ensuring all dining areas are clean and sanitized
• Help maintain a clean stocked and organized linen area.
• Provide or know where the supplies for the next day’s service can be located.
• Inform the immediate supervisor of inventory shortages promptly.
• Help organize the department’s participation in the major events of the senior living complex.
• Fill in as acting manager in the absence of the Dining Room Manager.
• Set an example for staff by maintaining an upbeat, positive, and helpful attitude.
• Make sure that customers are served properly and promptly.
• Provide solutions and or follow-up to unpleasant incidents that may affect customers and staff
• Cover the store attendant shift
• Assist with set up, execution, and clean up of catering functions
• Oversee weekly menu management such as Menu distribution, collection, meal counts.

Skills on Resume: 

• Dining Room Inspection (Hard Skills)
• Sanitization (Hard Skills)
• Inventory Management (Hard Skills)
• Event Organization (Hard Skills)
• Managerial Substitution (Soft Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Soft Skills)
• Menu Management (Hard Skills)