Job Summary:

• Ensure team members follow correct punch-in and punch-out procedures.
• Demonstrates dependability and flexibility with scheduled work hours and days to ensure the Lafayette Dining Room is staffed for all meals.
• Completes and posts team member schedules within budgeted FTE's
• Inputs schedule into Smartlinx schedule optimizer weekly and ensure all schedule changes are put into the optimizer
• Utilize Smartlinx to verify timecards in Time and Attendance for accuracy, and missed punches.
• Ensure employee worked hours are flexed daily to ensure a high level of customer service while maintaining or beating budgeted FTE's
• Learn duties during on-the-job training.
• Ensure quality food and service are provided to the residents safely and courteously.
• Prepare and handle food according to sanitary regulations established by the Department of Health and Moravian Hall Square.
• Scheduling, and supervision of Personal Care Wait Staff team members.
• Complete knowledge of menus and daily specials.
• Ensure completion of all set-up jobs 15 minutes before service.

Skills on Resume: 

• Scheduling (Hard Skills)
• Timekeeping (Hard Skills)
• Flexibility (Soft Skills)
• Food Safety (Hard Skills)
• Leadership (Soft Skills)
• Communication (Soft Skills)
• Customer Service (Soft Skills)

Job Summary:

• Supervise all dining staff and run service
• Counts and controls meal and delivery-related finances
• Works closely with the culinary team to ensure standards are being upheld
• Coordinate production staff schedule and perform other administrative functions
• Coordinate with the BoH Manager that ensure the delivery of a high-quality product and a positive work environment
• Monitor and Manage Labor Cost
• Manage guest relations effectively including guest recovery, communication, and training
• Conduct detailed and accurate monthly inventory counts
• Create schedules for staff and assist with the hiring of new staff
• Ensure maintenance and presentation of the dining room area.
• Take part in mandatory in-service training and department meetings.

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Financial Management (Hard Skills)
• Collaboration (Soft Skills)
• Scheduling (Hard Skills)
• Labor Cost Management (Hard Skills)
• Guest Relations (Soft Skills)
• Inventory Management (Hard Skills)
• Facility Maintenance (Hard Skills)

Job Summary:

• Manage the F&B department effectively and efficiently
• Train, supervise and inspire team members in a joyous, harmonious, and productive environment
• Prepare schedules and optimize the utilization of labor
• Purchase within company guidelines and control inventory
• Create and follow effective management systems and tools
• Track revenue accurately and manage the company’s Point of Sale system
• Coordinate with the Executive Chef the flawless execution of kitchen operations that follow the highest standards of style, quality, and timeliness
• Coordinate with other departments for the benefit of residents and other stakeholders
• Ensure adherence to state and city health standards
• Oversee the maintenance and cleanliness of all dining rooms, service areas, kitchens, and other F&B-controlled facilities
• Execute an atmosphere of dignity and respect

Skills on Resume:  

• Department Management (Hard Skills)
• Team Leadership (Soft Skills)
• Scheduling (Hard Skills)
• Inventory Control (Hard Skills)
• System Implementation (Hard Skills)
• Revenue Tracking (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• Health Compliance (Hard Skills)

Job Summary:

• Oversee operations in the dining room while keeping clear lines of communication with the BOH staff
• Ensure proper FOH staffing each day using the scheduling system
• Interview, hire, and train new FOH staff
• Support wait staff in roles
• Communicate policy updates with the FOH staff
• Manage the FOH use of Resy and Digital Dining, resolve issues during service with assistance from the GM
• Maintain sanitation and organization standards
• Take quarterly inventories for liquor and wine
• Ensure positive guest experiences
• Train and manage dining room staff, including counseling and discipline
• Schedule, plan, set up and break down catering functions.

Skills on Resume: 

• Operations Oversight (Hard Skills)
• Staff Scheduling (Hard Skills)
• Hiring and Training (Soft Skills)
• Staff Support (Soft Skills)
• Policy Communication (Soft Skills)
• Technology Management (Hard Skills)
• Sanitation (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Ensure the food and dining service meets or exceeds Burcham Hills customer expectations for service and customer satisfaction, nutrition, taste appeal, presentation, and attractiveness of table settings.
• Oversee coordination of daily food service for the dining program for meals, holidays and special events.
• Collaborate with the interdisciplinary team to support customer, visitor and family member satisfaction, and coordination of food service activities and projects affecting the dining program.
• Interpret and explain the menu, refer or answer questions, coordinate the meal service process and respond to requests.
• Regularly interact with residents to evaluate satisfaction with dining service.
• Coordinate with Supervisors to oversee job assignments to ensure dining standards are met.
• Round with staff and supervisors frequently, monitor and spot-check work areas and delivery of service.
• Remain survey-ready at all times, ensuring compliance for physical appearance, cleanliness and sanitation, safety, service, and staffing levels per current federal, state and local regulations.
• Ensure confidentiality by HIPAA.
• Ensure that all policies and procedures related to employment, safety and health are followed, including but not limited to the employee handbook, SDS information, safe work practices, infection control, universal precautions and equipment maintenance
• Ensure proper utilization of food and supplies.
• Oversee development, implementation and maintenance of quality assurance programs (QAPI) for the dining program.

Skills on Resume: 

• Customer Satisfaction (Soft Skills)
• Event Coordination (Hard Skills)
• Collaboration (Soft Skills)
• Menu Communication (Soft Skills)
• Resident Interaction (Soft Skills)
• Staff Supervision (Soft Skills)
• Compliance (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary:

• Ensure the dining program is represented at committees for infection control, safety, and other relevant programs.
• Maintain pertinent and accurate records, reports, schedules and studies by local, state and federal regulations and as otherwise requested.
• Maintain up-to-date resident diets and menu information for meal service
• Ensure menus are copied and distributed to dining areas and residents.
• Utilize appropriate leadership skills while interacting with and mentoring Dining Room Supervisors and dining personnel
• Oversee Food and Dining Committee Meetings
• Oversee development, implementation and maintenance of dining room service objectives, standards of practice, procedures and protocols
• Assist with hiring and orienting, as well as ongoing training and development for supervisors and employees.
• Evaluate performance and provide performance feedback frequently, conduct retention interviews and annual performance reviews.
• Monitor staff turnover and retention, implement action items to reduce turnover and support retention.
• Oversee scheduling for dining personnel, and provide coverage in the absence of scheduled dining room personnel.
• Oversee completion of payroll for all dining personnel.

Skills on Resume: 

• Committee Representation (Soft Skills)
• Recordkeeping (Hard Skills)
• Menu Management (Hard Skills)
• Leadership (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Process Implementation (Hard Skills)
• Staff Training (Soft Skills)
• Payroll Management (Hard Skills)

Job Summary:

• Provide quality service to guests promptly by department and company standards
• Respond quickly to guest requests.
• Interact with guests in the dining room to ensure guest satisfaction.
• Report issues/concerns to management immediately
• Meet resident food and service requirements by ensuring that the front-of-house staff is executing job responsibilities properly
• Coordinating with the kitchen staff and working with other food & beverage managers.
• Meet with managers to ensure excellent guest satisfaction
• Assist when needed for special functions or in other assigned areas
• Follow established standards and policies
• Follow established Security and Fire Evacuation procedures
• Attend mandatory scheduled staff training and weekly manager meetings

Skills on Resume: 

• Customer Service (Soft Skills)
• Guest Interaction (Soft Skills)
• Problem Reporting (Soft Skills)
• Staff Supervision (Soft Skills)
• Team Coordination (Soft Skills)
• Event Assistance (Soft Skills)
• Policy Adherence (Hard Skills)
• Emergency Procedures (Hard Skills)

Job Summary:

• Maintains excellent relationships with the residents, resident family members, guests, peers and management.
• Works with the Chef and Director of Dining Services in suggesting nutritious and top-quality food for residents and guests.
• Implements and maintains new culinary and service programs in conjunction with the culinary team.
• Trains and maintains a high standard for dining rooms and other food service venues.
• Maintains visibility during meal times by seating and greeting residents, addresses any concerns, and ensures that needs have been met.
• Responds to and resolve any resident or guest complaints regarding experience in the dining room.
• Schedules and assigns tasks to the servers, including assigning tables and side and closing duties.
• Directs and monitors Servers, Baristas and Café attendants, including, uniform and personal appearance, customer service and proper food handling techniques.
• Trains servers, Baristas and Café Attendants on all operating procedures and menu education.
• Ensures floor charts and tables are set up correctly.
• Assist servers by performing such tasks as pouring coffee and water.

Skills on Resume: 

• Relationship Management (Soft Skills)
• Collaboration (Soft Skills)
• Program Implementation (Hard Skills)
• Training & Development (Soft Skills)
• Customer Engagement (Soft Skills)
• Complaint Resolution (Soft Skills)
• Task Management (Hard Skills)
• Service Support (Soft Skills)

Job Summary:

• Assists department staff with processing invoices and inventories.
• Checks menus for accuracy.
• Oversees the processing of guest meal charges in a timely manner.
• Assists with orientation and training of new Dining staff.
• Hires, terminates and coaches all Servers, Baristas and Café Staff.
• Completes all HR paperwork for hiring, performance reviews and terminations.
• Supervises the processing of department payroll.
• Supervises all activity in all Dining venues.
• Practices all safety and loss prevention procedures.
• Maintains or exceeds standards of appearance, cleanliness, personal sanitation and hygiene.
• Attends culinary and dining service-related meetings.

Skills on Resume: 

• Invoice Management (Hard Skills)
• Menu Verification (Hard Skills)
• Charge Processing (Hard Skills)
• Staff Training (Soft Skills)
• Staff Management (Soft Skills)
• HR Documentation (Hard Skills)
• Payroll Supervision (Hard Skills)
• Safety Procedures (Hard Skills)

Job Summary:

• Performs pre-meal before meal service.
• Conducts annual service reviews and in-services.
• Maintain ServSafe Certification
• Responsible for alcohol ordering and inventory.
• Orders soda products for café and barista.
• Meet with new residents to review dining procedures/menus within a month of move-in.
• Follows departmental procedures including sanitation, safety and cleaning schedule
• Labels and date all food products in cooler, freezer, and dry storage area and properly dispose of refuse
• Overseeing Customer service, making sure residents are greeted, and orders are taken and received.
• Make sure dining rooms are clean, sanitized and organized by using a daily checklist
• Handling guest complaints.

Skills on Resume: 

• Pre-Meal Preparation (Hard Skills)
• Service Reviews (Hard Skills)
• Certification Maintenance (Hard Skills)
• Inventory Management (Hard Skills)
• Resident Orientation (Soft Skills)
• Sanitation & Safety (Hard Skills)
• Food Labeling & Disposal (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Manage all restaurant Service operations, including restaurant management, large event execution, first-time guests, VIP events, special events, gift cards, and team and server grooming kits.
• Scheduling, planning, and forecasting daily business while championing standards, product quality, and cleanliness
• Lead inspiring pre-shift meetings with a focus on ongoing training 
• Maintain a consistent Service standard while controlling the delivery and description of the items from the past to the table
• Exercise good judgment and decision-making in escalating concerns and aggressively resolving issues
• Leads and communicates the goals and expectations for remarkable service, profitable results, and future initiatives
• Empower team members to model and uphold the expected standards of remarkable hospitality
• Partners with the Sales & Marketing Manager and the Service Manager as the ambassador for large events, specialty programs, and community engagement initiatives.
• Exemplify and recognize remarkable acts of leadership and hospitality providers to exceed the guest experience
• Interact with guests by being of service with direct communication
• Conduct daily uniform and dining room checks, property walkthroughs, and equipment maintenance inspections by Company standards
• Responsible for all POS management, including keeping the system current, monitoring proper pricing, and assuring items a navigated to the right printer.

Skills on Resume: 

• Operations Management (Hard Skills)
• Scheduling and Planning (Hard Skills)
• Training (Soft Skills)
• Service Delivery (Hard Skills)
• Decision-Making (Soft Skills)
• Goal Communication (Soft Skills)
• Team Empowerment (Soft Skills)
• POS Management (Hard Skills)

Job Summary:

• Ensure continued loyalty by soliciting feedback and delivering on every guest request
• Build loyalty in the small details that make the difference and invite guests to discover the multiple venues and offerings with a personal introduction
• Make any wrongs right immediately by tailoring it to the individual guest preference, not the company rule.
• Responsible for communicating and administrating all company policies and procedures
• Work hand and hand with the Service Manager and Bar Lead team for training, menu development, and ongoing coaching for the Service team
• Maintain adequate staffing levels and was responsible for the selection, onboarding, schedule, and retention of Host Members, providing motivation, recognition, coaching, and development.
• Ensure the environment in the restaurant supports culture and Guiding Principles
• Adhere to Federal, State, and local laws in addition to Company policies, and holds leadership and team members accountable for those requirements (i.e., work authorization, alcohol service, and wage and hour laws)
• Set performance expectations and monitor the training process to ensure the quality of training
• Regularly measure and evaluate Host and reservation management standards by using various feedback tools to develop and implement plans for continuous service improvement
• Prepare and conduct performance appraisals and one-on-one Host Team Members and take any necessary disciplinary action in line with Company standards

Skills on Resume: 

• Guest Feedback (Soft Skills)
• Personalized Service (Soft Skills)
• Problem Resolution (Soft Skills)
• Policy Communication (Hard Skills)
• Team Training (Soft Skills)
• Staffing (Hard Skills)
• Cultural Leadership (Soft Skills)
• Compliance (Hard Skills)

Job Summary:

• Responsibly delegate and follow up on tasks while remaining accountable overall for restaurant and Host Members
• Responsible for compliance with OSHA, local health, and safety codes as well as Company safety and security policies.
• Manage the dining department operations within the approved operating budget
• Lead the process for hiring, orienting and training new employees
• Maintain a safe work environment in compliance with all OSHA standards.
• Implement and maintain operating Standards of Practice (SOP) for food preparation, service and quality assurance.
• Be present and engaged with residents during meal times, especially during dinner mealtimes
• Assure the highest food quality and service execution.
• Creating staffing schedule to ensure great customer service and follow budget guidelines
• Hire, train and supervise all front-of-the-house team members
• Facilitate communication between dining areas and kitchen

Skills on Resume: 

• Task Delegation (Soft Skills)
• Compliance (Hard Skills)
• Budget Management (Hard Skills)
• Staff Training (Soft Skills)
• Safety (Hard Skills)
• Quality Assurance (Hard Skills)
• Resident Engagement (Soft Skills)
• Staff Scheduling (Hard Skills)

Job Summary:

• Emphasize safety, sanitation, and security awareness, and ensure that Team Members are properly trained to create safe situations
• Optimize profit by ensuring labor is scheduled effectively
• Prepare reports and analyze metrics to identify opportunities and act promptly to correct
• Builds year-over-year sales by promoting the restaurant locally, ensuring guest satisfaction, and prompt problem resolution
• Ensure adherence to Company cash handling and payment processing procedures
• Continuously raise the expected Standard or Excellence in delivering Remarkable Hospitality
• Set clear goals, providing constant feedback with effective counseling and coaching
• Influence the basics of the business concept defining whether the business matches the needs of the community
• Become an ambassador for the brand within the community in small ways that deliver a big impact
• Mind the values of the company and protect the brand image and credibility with constant training and development
• Forward-thinking leadership that respects past achievements with a constant eye on the future Service trends in the industry

Skills on Resume: 

• Safety Awareness (Hard Skills)
• Labor Management (Hard Skills)
• Data Analysis (Hard Skills)
• Sales Promotion (Soft Skills)
• Cash Handling (Hard Skills)
• Hospitality Excellence (Soft Skills)
• Goal Setting (Soft Skills)
• Brand Advocacy (Soft Skills)