DESKTOP SUPPORT LEAD SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Oct 21, 2024 - The Desktop Support Lead boasts extensive experience in IT Managed Services and strong technical acumen in desktop management, including expertise in Windows Server, Active Directory, and Office 365. This role demands exceptional communication and problem-solving skills, the ability to work autonomously, and a readiness to learn Systems Administration tasks for career advancement and support in IT Systems Engineering.
Essential Hard and Soft Skills for a Standout Desktop Support Lead Resume
- Windows Management
- Active Directory
- Office 365 Setup
- Desktop Deployment
- Network Troubleshooting
- Hardware Repair
- Malware Protection
- Ticketing Systems
- Printer Setup
- Root Cause Analysis
- Problem-Solving
- Communication
- Time Management
- Attention to Detail
- Adaptability
- Team Collaboration
- Customer Service
- Conflict Resolution
- Organizational Skills
- Continuous Learning
Summary of Desktop Support Lead Knowledge and Qualifications on Resume
1. BS in Computer Science with 6 years of Experience.
- IT desktop support experience within a mid to large Windows environment.
- Experience in Supervisor / Lead / Manager IT service-desk experience & managed a small team.
- Successful track record providing outstanding customer service and problem resolution for end-users experiencing hardware and software issues
- Excellent Communication Skills
- Experience with PC refreshes, deploying new IT equipment, creating images, installing software packages, maintaining computer networks, and migrating network printers
- Knowledge of Microsoft Active Directory services, Office 365 Cloud Desktop Support Level Administration, Windows 10 OS, Windows servers, encryption products, and standard networking protocols (including TCP/IP and Ethernet)
- Provide user training where necessary, and create and document processes relating to user training, software, and hardware rollouts.
- Experience with Office 365 Cloud and Collaboration Tools (Teams, OneDrive, SharePoint Cloud)- Running on Enterprise E1/E3/E5.
- Familiarity with Active Director Admin Console, Management and groups and permissions
- Familiarity with Server Hardware & Server O/S, Virtualization VMware ESXi
2. BS in Information Technology with 3 years of Experience.
- Experience with Cloud VOIP UCaaS (Verizon OneTalk, RingCentral, 8x8 etc).
- Experience with JAMF NOW/PRO.
- Familiarity with Microsoft DFS.
- Experience with MS Shared Drive Migration to SharePoint Cloud.
- Familiarity with various small apps/tools such as (Airtame, Snapcomms, Exclaimer for O365, Bluebeam Revu CAD, Snagit etc.)
- Familiarity with any WiFi AP’s support such as (Juniper MIST, Cisco, Unify etc…).
- Some knowledge or experience with desktop support for any ERP/CRM & Accounting Applications.
- SSL VPN Client Support, Troubleshooting skills.
- Familiarity with SSO, Dual, or Multi-Factor Authentication Software Cloud-based Okta, OneLogin
- Familiarity & Knowledge of Anti-Spam, Anti-Virus, Anti-Malware software for desktops/laptops.
3. BS in Management Information Systems with 5 years of Experience.
- Relevant experience in information technology domain, especially in IT Managed Services
- Good technical knowledge in Desktop aspects
- Excellent Communication skill and good Problem-Solving Skills
- Able to work independently
- Capable of professionally managing confidential information
- Strong computer skills in MS Excel and PowerPoint
- Experience with Multi-purpose Enterprise Printers, Plotters.
- Zeal to Learn Systems Admin Level Tasks for upward mobility and backup coverage of IT Systems Engineer.
- Strong troubleshooting skills including root cause analysis
- Windows Server, Active Directory and Office 365 Cloud Exchange Server