Job Summary:

• Build and Deploy Win10 machines with attention to deployment details to ensure positive End User Experience
• Assist clients with data migration archive retrieval and post migration support
• Manages (hardware, software and connectivity) incidents through to resolution
• Manages IMAC request and performs hard and soft break fix services for laptops and desktops
• Provides standard and approved hardware and software (operating systems and standard office applications) support and maintenance of devices. Including lifecycle management
• Monitor and resolve ALL tickets in the Service Now Queues, maintaining SLA’s
• Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares
• Manage logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. 
• Following pharma litigation processes to ensure all equipment is quarantined properly.
• Track all incoming/outgoing activities via client’s asset management system. 
• Maintain Excel/SharePoint Trackers on all equipment, as well as in client’s asset management system.

Skills on Resume:

• Win10 Deployment (Hard Skills)
• Data Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Hardware Support (Hard Skills)
• ServiceNow Proficiency (Hard Skills)
• System Maintenance (Hard Skills)
• Logistics Management (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary:

• Ability to multi-task and pay close attention to detail.
• Ensures that each device is installed with the appropriate image and conduct quality checks to ensure correct build was provided
• Become visible and provide IT support to the customer and provide guidance and support 
• Ensuring there are tickets for every request and/or problem. 
• Triage all issues that are escalated via GSD and shoulder tapped
• Escalate any issues that require collaboration with other GIDC groups
• Provide guidance to clients and Support projects in progress in collaboration with other Mylan IT organizations
• Provide technical support in the installation, setup and management of PCs for the site
• Schedule, build, deploy, recover PC assets according to global Mylan guidelines and follow Pharma Kroll process and eWaste processes.
• Create and adhere to scheduled appointments for asset recovery collections
• Clean all hardware and prepare for reuse, which includes, running diagnostics and submitting OEM tickets for repair.
• Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles
• Develop and maintain service operations manual documentation.

Skills on Resume:

• Multitasking (Soft Skills)
• Quality Assurance (Hard Skills)
• IT Support (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Triage (Hard Skills)
• Technical Support (Hard Skills)
• Asset Management (Hard Skills)
• Documentation Skills (Hard Skills)

Job Summary:

• Mentor and coaching of IT teams in all locations
• Maintain and administration of Active Directory
• Proactive performance and reliability analysis leading to continuous improvement of the IT environment
• Develop and maintain work instructions to complete operational checklists and work orders.
• Analyzes Client Service calls for desktop devices and incident data to identify and advise Mylan of any potential user-training requirement and automation and to drive continuous service improvements
• Monitors security profiles and anti-virus software on all Desktop Devices and takes appropriate action in the event of non-compliance with security requirements
• Assist with Year End Inventory Audits to ensure no missed inventory
• Interface with Build team for issue resolutions
• Collaborate and Update team FAQ’s
• Generate monthly SNOW report of site incident, problems and resolution stats

Skills on Resume:

• IT Mentoring (Soft Skills)
• Active Directory (Hard Skills)
• Performance Analysis (Hard Skills)
• Procedure Development (Hard Skills)
• Data Analysis (Hard Skills)
• Security Monitoring (Hard Skills)
• Inventory Audits (Hard Skills)
• Collaborative Reporting (Hard Skills)