DESKTOP SUPPORT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Oct 21, 2024 - The Desktop Support Analyst plays a crucial role in maintaining the functionality and performance of IT systems within a multi-site enterprise environment or managed service provider. Proficiency in interpreting technical documentation and procedures ensures effective problem-solving and communication within the team. Experience with device management and inventory systems supports efficient operations and resource allocation, contributing to overall service excellence.
Essential Hard and Soft Skills for a Standout Desktop Support Analyst Resume
- Troubleshooting
- OS Knowledge
- Networking
- Device Management
- Inventory Tracking
- Remote Support
- Active Directory
- Office Software
- Data Backup
- Security Practices
- Communication
- Problem-Solving
- Customer Service
- Time Management
- Adaptability
- Teamwork
- Attention to Detail
- Empathy
- Critical Thinking
- Independence
Summary of Desktop Support Analyst Knowledge and Qualifications on Resume
1. BA in Business Administration with a focus on IT with 3 years of Experience.
- Working experience providing IT support services with a proven track record of excellent customer service skills.
- Computer hardware and software troubleshooting experience.
- Experience with virus remediation and malware removal, printer installation and troubleshooting telephone, network and domain administration.
- Excellent customer service skills expected.
- Ability to communicate effectively with customers.
- Strong written communication skills.
- Able to manage multiple assignments and adjust priorities
- Effectively communicate with practitioners via phone and in-person to support them in their work with patients.
- Experience working with desktop computer systems and Microsoft applications
- Experience providing end-user support for computer-related issues
- Experience breaking down and repairing laptops and desktops
- Experience with Adobe and Noble systems
2. BS in Information Technology with 4 years of Experience.
- Able to accurately document user communicated issues / request
- Certifications in computer A+ required, Network + desirable
- Experience with desktop operating systems, including win95-XP
- Experience working in a team-oriented, collaborative environment
- Knowledge of basic computer hardware, including printing
- Application support experience with MSOffice, Outlook
- Working knowledge of a range of diagnostic utilities, including VNC, Ghost
- Good understanding of the organization’s goals and objectives.
- Good written and oral communication skills.
- Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Good documentation skills.
- Ability to conduct research into a wide range of computing issues
- Ability to absorb and retain information quickly.
3. BS in Computer Science with 5 years of Experience.
- Experience includes recent work experience in a multi-site, large enterprise environment or for a managed service provider of clients to that scale
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to work independently when required without direct supervision.
- Experience with client/server installations, patching, security and update procedures – iOS, Windows 10, and MacOS, Linux, ESX
- Troubleshoot and resolve issues with GSuite apps, Duo, Office 365 Apps, Active Directory, PDQ, UniFlow and Adobe Creative Suite
- Experience with device management, inventory systems and methods
- Familiarity with ticketing standards, practices, and workflows (Talkdesk, Zendesk, JIRA, Noble Systems)
- Experience with OS installation and imaging
4. BS in Computer Information Systems with 4 years of Experience.
- Technical expertise in MAC Operating Systems, Microsoft Windows 7/10, Office 2010/2016
- Working knowledge of Active Directory, Microsoft Exchange
- Proficient with SCCM and Microsoft MDT.
- Knowledge of Jamf Pro/Casper suite preferred
- Knowledge of managing HP and Canon Printers.
- Potential to handle Level 3 OS build, imaging and application packing and deployment
- Ability to work independently and in a team setting
- Excellent oral and written communication skills
- Proven track record in providing excellent customer service
- Ability to learn to handle difficult and complex issues
- Highly organized and able to multi-task
- Able to prioritize and work independently
- Excellent customer service skills
- Strong troubleshooting abilities – expert technology problem solver