DESKTOP SERVICES MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Mai 22, 2025 - The Desktop Services Manager ensures the efficient delivery and support of desktop services, focusing on superior customer service and technical operations. This role demands strong project management and troubleshooting skills, with a history of meeting goals within timelines and budgets. Effective communication and team development are crucial for managing multiple projects and priorities in a fast-paced environment.
Essential Hard and Soft Skills for a Standout Desktop Services Manager Resume
- Technical Troubleshooting
- Project Management
- Network Administration
- Operating Systems
- IT Security
- Help Desk Software
- Virtualization Technologies
- Software Deployment
- Data Management
- Documentation
- Communication
- Leadership
- Problem-Solving
- Time Management
- Interpersonal Skills
- Adaptability
- Conflict Resolution
- Empathy
- Critical Thinking
- Teamwork
Summary of Desktop Services Manager Knowledge and Qualifications on Resume
1. BS in Information Technology with 5 years of Experience
- Experience within a healthcare or other 24/7 high-availability environment.
- Work experience in a position that required supervisory, management, comparable leadership, or project management responsibilities.
- Demonstrated understanding of Virtual Desktop Infrastructure (VDI), as well as end-user computing solutions, services, and systems.
- Demonstrated ability to understand and explain to others complex technical information.
- Strong technical troubleshooting skills.
- Demonstrated project management skills (technology and people) with a track record of achieving goals within set timelines and budget.
- Proven skills in building, managing, coaching, and developing technical staff as well as excellent teamwork skills across functions.
- Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.
- Demonstrated ability to be self-directed with excellent organizational, writing, interpersonal, and presentation skills.
- Ability to manage and work on multiple activities, projects, and escalations at the same time, effectively prioritizing and executing tasks in a high-pressure environment.
- Ability to establish and maintain effective working relationships with others.
2. BS in Computer Science with 4 years of Experience
- Substantial knowledge of various Desktop Virtualization technologies and products.
- Substantial technical understanding of cloud and collaboration concepts and capabilities.
- Ability to quickly analyze technology incidents, apply resolutions, or implement temporary solutions to minimize disruption to business operations.
- Skills with scripting languages such as PowerShell.
- Demonstrated experience working with a helpdesk and general troubleshooting.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Works well as an individual and as part of a team.
- Ability to lead and motivate a diverse and remote team
- Demonstrated resourcefulness, initiative, and analytical abilities.
- Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job.
3. BS in Information Systems with 3 years of Experience
- Experience administering Desktop Virtualization platforms such as CITRIX and VMWare.
- Experience administering various cloud services products such as Box, DropBox, ShareFile, Accellion and LiquidFiles.
- Experience administering Cloud-based products and services.
- Experience managing personnel
- Experience directly supporting end users using remote assistance technologies and the ability to remain professional under stressful situations.
- Experience configuring and troubleshooting desktop virtualization and cloud system components.
- Experience with using product APIs when scripting administrative tasks via PowerShell.
- CITRIX, Azure or Microsoft Office 365 Certifications
- Experience in a Supervisory Role.
- Experience with devices in a networked environment.
4. BS in Computer Engineering with 7 years of Experience
- Experience managing service delivery and operations in an IT Organization.
- Experience delivering projects as a Project Manager, People Manager, or Process Consultant.
- Experience in a 24x7x365 environment supporting Incident Response and IT Operations (L1-L3).
- Great leadership, people skills, and people management with an emphasis on being a team player
- Practical knowledge of the ITIL/ ITSM framework for Incident, Problem, and Change Management in a complex environment.
- Exceptional verbal and written communication skills with the ability to create and present technical content to the business, technical, and operational audiences.
- Demonstrated ability to provide a root cause analysis, understand the business impacts, and assist in developing a remediation plan.
- Broad and deep understanding of a variety of information technology and related services
- Proven ability in notifying and organizing stakeholders to coordinate efforts to resolve critical outages.
5. BS in Network Administration with 4 years of Experience
- Experience in the financial and banking industry
- Experience working for a Cloud or Managed Service Provider corporation
- Experience working with Microsoft Products (Project, Excel, SharePoint, Visio, and PowerPoint)
- Experience with Agile, preferably as an Agile Scrum Master or Agile Product Owner.
- Experience working in a Regulated/ Compliant environment (HIPAA, FERPA, PCI, SOX, etc...)
- Experience in automating service delivery
- Familiarity with MOA, MSA, and SOW.
- Proven ability to build and maintain effective relationships with all customer stakeholders, particularly from a service focus and quality standpoint.
- Proven ability to work in a constantly changing environment with limited direction