DESKTOP SUPPORT TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 21, 2025 - The Desktop Support Technician possesses extensive experience in supporting Windows desktops and laptops, including troubleshooting and hardware replacement, along with software installation and updates. Skilled in managing user accounts through Active Directory and Exchange, and adept at resolving network, software, and printing issues. Familiar with a range of operating systems including Linux, iOS, and Android, demonstrating a commitment to learning and adapting to new technologies.

Essential Hard and Soft Skills for a Standout Desktop Support Technician Resume
  • Troubleshooting
  • Windows Operating System
  • Office 365 Support
  • Network Connectivity
  • Hardware Installation
  • Active Directory
  • Printer Configuration
  • ITSM Ticketing Systems
  • Remote Desktop Support
  • Software Deployment
  • Communication
  • Problem-Solving
  • Time Management
  • Patience
  • Adaptability
  • Attention to Detail
  • Customer Service
  • Teamwork
  • Multitasking
  • Critical Thinking

Summary of Desktop Support Technician Knowledge and Qualifications on Resume

1. BS in Information Technology with 3 years of Experience

  • Proven ability to offer high-level desktop support in an enterprise environment
  • Excellent customer service skills
  • Familiar with Chromebook 
  • Experience in a financial services environment an advantage
  • Excellent knowledge of the Microsoft desktop environment and Microsoft Office suite
  • Exposure to Active Directory and IT ticketing systems
  • Outstanding skills in troubleshooting, organizational and time management
  • Ability to work autonomously and in a team
  • Excellent communication skills (written and verbal)
  • Excellent customer service, especially working with clients face-to-face
  • Knowledge and use of Microsoft System Center Service Manager
  • Experience using Microsoft System Center Configuration Manager
  • Experience with Microsoft Windows 10

2. BA in Computer Science with 4 years of Experience

  • Comfortable replacing internal components in a desktop computer
  • Working knowledge of Microsoft Windows 10
  • Working knowledge of Microsoft Office 365
  • Ability to build system images via MDT, Altiris, or other equivalent software application
  • Comfortable replacing internal components and installing maintenance kits in desktop printers
  • Knowledge of Oracle, Java, JDev, SQL, and Toad
  • Ability to organize workload for effective project implementation
  • Strong written and verbal communication skills to clearly communicate with Management, Users, and IT Staff
  • Able to communicate effectively with equipment vendors.
  • Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
  • Experience with a ticketing system and documentation
  • Strong customer support experience

3. BS in Network Administration with 5 years of Experience

  • Excellent customer service, interpersonal, and communication skills
  • Extensive knowledge & experience of Windows devices and support of Windows OS
  • Experience supporting Windows 7/10 desktop/laptop PCs
  • Experience troubleshooting and replacing hardware on both desktop and laptop PCs
  • Ability to manage user accounts in Active Directory and Exchange
  • Knowledge of how to effectively use Active Directory
  • Able and willing to learn new as well as existing technologies
  • Experience installing software, patches, and updates on desktops and laptops
  • Experience troubleshooting basic network, software, and printing problems
  • Successful at working in a team culture
  • Excellent written and organizational skills
  • Knowledge of Linux 
  • Knowledge of iOS and Android operating systems and a familiarity with mobile phones and tablets

4. BA in Information Systems with 4 years of Experience

  • Experience with on-site and remote installations and troubleshooting
  • Strong communication skills and end-user support skills are a must
  • Strong Windows applications and PC experience
  • Experience with Mac/Apple devices both mobile, desktop, and laptops for 6+ months
  • Experience providing Mail Support including Microsoft Outlook 2016
  • Experience providing Network Support
  • Knowledge of LAN, Wireless, and VPN troubleshooting
  • Experience troubleshooting Blackberry and iPhone mobile devices and Blackberry Enterprise Server Knowledge and Apple iOS
  • Ability to work flexible schedules to meet job requirements
  • Strong problem analysis and resolution skills
  • Exceptional interpersonal, customer service and presentation skills to interact effectively with all levels of the organization
  • Ability to communicate effectively with customers and IT Pros across the organization
  • Ability to regularly stand, walk between buildings on a large campus, move and lift computers, printers, monitors, and other hardware

5. BS in Desktop Support Technician with 5 years of Experience

  • Adept at critical thinking and problem solving to evaluate problems for accuracy and timely resolution, within expected service levels
  • Ability to tactfully change communication style and delivery to accommodate for diverse user base
  • Effective with desktop installation, configuration and deployment
  • Excellent listening, facilitation, and conceptual thinking skills
  • Exceptionally strong customer service, interpersonal, presentation, and communication skills
  • Knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Experience with Windows 7/10 Deployment and Administration
  • Knowledge of Microsoft Azure AD and M365
  • Knowledge of Microsoft Identity and access management, including on-premise-based AD Services
  • Experience ExperienceA+ or Lexmark certifications
  • Experience with printer maintenance and POS systems

6. BA in Technical Support with 3 years of Experience

  • Strong PC hardware diagnostics skills and HP PC HW certified
  • Highly skilled in the Break/fix solutions
  • Strong knowledge of Windows 10, MS Office suite & 0365
  • Knowledge of Mac OS/Apple iOS.
  • Some experience with Active Directory
  • Well-versed in remote takeover tools in support of PCs, Network Printers as well as remote connectivity via VPN.
  • Virus /Malware eradication skills through normal tool sets.
  • Experience setting up printers, monitors and IT cabling.
  • Ability to document processes and procedures.
  • Superior customer service and interpersonal skills
  • Excellent oral and written communication skills.
  • Experience troubleshooting MS Office 2016 and O365 and MS Office 2016 for Mac
  • ServiceNow Ticket system experience
  • WebEx and Cisco telepresence systems

7. BS in Computer Engineering with 4 years of Experience

  • Ability to work independently and be a resourceful, team-oriented collaborator readily communicating pertinent details to the team and associated clients.
  • Quickly adapts to unfamiliar technologies and situations to provide solutions that align with client business objectives and MUSA processes.
  • Strong time management and task prioritization abilities.
  • Strong analytical thinking and problem-solving skills.
  • Knowledge of antivirus, backups, and virtualization.
  • Experience supporting users in a white-glove capacity.
  • Ability to troubleshoot desktop systems including hardware problems and software configuration issues.
  • Must be team orientated, capable of working with and under the direction of others, while also being able to work independently to accomplish assigned tasks and projects.
  • Must be adaptable to frequent changes and working under tight deadlines and / or pressure.
  • Experience with, and demonstrated skill at, administering Microsoft operating systems.
  • Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, toner in printers, etc.
  • Intermediate skills using Office suite applications

8. BA in Software Engineering with 3 years of Experience

  • Experience in an IT end-user application support role
  • Extensive experience supporting current computer hardware, software & technologies.
  • Strong experience supporting cloud-based applications and technology.
  • Strong experience working in a team-oriented, collaborative environment.
  • Strong written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Strong experience in Windows / MacOS-based environments.
  • Strong experience in user administration such as Microsoft Active Directory / O365.
  • Strong experience in Office 365 support.
  • Experience in networking / DNS, DHCP, TCP/IP. 
  • Ability to conduct research into a wide range of computing issues
  • Ability to communicate ideas in both technical and user-friendly language.
  • Proven analytical and problem-solving abilities.
  • ITIL v3 Foundation certification or equivalent experience.

9. BS in Information Technology Management with 5 years of Experience

  • Experience with Information Technology, including 2 years of support experience with networked PC equipment.
  • Working knowledge of desktop Operating Systems and desktop software including Microsoft Office products.
  • Knowledge of networking topology and protocols.
  • Customer focus and dedication to customer satisfaction.
  • UNIX / Linux / Mac Knowledge and CompTIA A+ Certification.
  • Ability to troubleshoot and repair hardware, software and peripheral components
  • Ability to troubleshoot basic network connection issues and resolve issues accordingly
  • Able to effectively communicate technical information to a non-technical audience.
  • Flexibility to work an on-call rotation
  • Experience with Electronic Health Records preferred
  • Experience creating IT documentation, especially for a Knowledge Base
  • Technical Certifications such as ACSP MCP, MCDT, MCITP/MCSA, A+, Network+, Security+
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