• Support Head of Design Studio in assessing the current operational model and developing a program to evolve design organization
• Builds strong relationships with cross-functional business partners, leading and influencing multi-disciplinary teams to drive impact
• Plan the goal state for future design operations and build a roadmap to accomplish it
• Define and drive strategy for portfolio planning and management, impact measurement, budget programming, headcount forecasting, vendors and contractors
• Develop design operations KPIs and evolve year-over-year as operational maturity increases.
• Function as a key member of the design leadership team, establishing an environment and culture where team members can do best work
• Manage, coach, and inspire a team of Design Program Managers by setting overall priorities, developing skills and career growth, and defining success for the team
• Facilitate communications to ensure the design leadership team is maintaining operational effectiveness
• Own team’s career development from identifying resources and skills, hiring process, onboarding new members, and defining design role levels

Skills: Operational Model Assessment, Relationship Building, Strategic Planning, Portfolio Management, KPI Development, Team Leadership, Communication Facilitation, Career Development Management

• Partners with Design Directors & Managers and works closely with designers to create and refine briefs, facilitate design reviews, and explore better ways to prototype creative solutions, ensuring building the best solutions for the right problems at the right time. 
• Support Design, Engineering and PM partners to drive design deliverables for each product cycle 
• Operationalize design process and efficiency to increase high quality work and productivity
• Manage design work items, scope and requirements, identify capacity and forecast for design workloads.
• Facilitate design reviews and ensure action items are captured and communicated 
• Define new tools and process to optimize on cross team collaboration
• Managing the Design Teams resourcing and allocation
• Working with cross functional teams to prioritize new requests along with existing projects
• Maintaining a clear line of communication between design teams and partner teams
• Keeping Jira up to date with active project details and statuses
• Managing standing meetings and design team recurring events

Skills: Brief Development, Design Process Optimization, Capacity Management, Design Review Facilitation, Tool Implementation, Resource Allocation, Cross-functional Collaboration, Project Management

• Drive the quarterly functional OKR process, track and report on progress, and track cross-functional initiatives and projects.
• Develop metrics to regularly assess the health and effectiveness / efficiency of the team and tools and processes.
• Own and update process-related documentation and ensure team members and leaders can quickly and easily find what need.
• Conduct an audit of current design team tools, and develop processes for tracking usage and automating access for new hires.
• Build relationships with PD team members and leaders, listening to and understanding the needs of a rapidly growing team that has to scale everything fast, build feedback mechanisms that enable Design Ops to be proactive in supporting the team, anticipating needs as well as addressing new ones quickly and effectively.
• Build partnerships with Product Ops, Engineering Ops, IT, People Ops, and other stakeholders and organizations.
• Collaborate closely with manager and teammates to grow the Design Ops function, constantly look for ways to improve processes (and product) and make others successful.
• Seek opportunities for design to make an impact internally at Klaviyo and externally in the design community.
• Participate in the planning and leading of design sprints and workshops that lead to Klaviyo business outcomes.
• Keep a close pulse on the health of the design team, enabling effective communication, and providing actionable next steps to improve.
• Responsible for scaling and managing design team programming and finding opportunities to share and collaborate across teams.
• Manage key design initiatives made up of volunteers from the wider design team
• Ensure the smooth operation of the design team through management and evaluation of tools, vendors, and services.
• Continually improve the culture of the design team by keeping them engaged in fun ways.

Skills: OKR Management, Metrics Development, Documentation Management, Tool Auditing, Relationship Building, Process Improvement, Design Community Engagement, Team Culture Enhancement

• Work closely with the Senior Project and Gift Processing Manager, the Director of Direct Response Strategy, the Print House Manager, graphic designers, and stakeholders to ensure that the scope and direction of each project is on schedule and aligns with the strategic objectives of the Direct Response team and the ministry. 
• Work closely with the graphic designers to gather needs assessments, provide status updates for stakeholders, manage multiple creative projects simultaneously, and determine bandwidth for new projects. Maintain and update all of the information in the project management tool.
• Maintain work process flows by performing intake duties for all new requests related to creative and digital design.
• Generate and maintain all weekly reports. 
• Report on the status of all elements of projects for executive level recommendations and decisions.
• Communications liaison to departments for gathering needs assessments and additional status updates for on-going projects.
• Act as a liaison between stakeholders and vendors 
• Participate in weekly strategy meetings to discuss status (real-time updates) and on-going projects in the que.
• Optimize processes and procedures to ensure projects are being completed efficiently. 
• Maintain a daily production calendar of project timelines and work with directors to determine project priorities when deadline conflicts arise

Skills: Project Management, Stakeholder Collaboration, Creative Project Coordination, Reporting and Documentation, Communication Liaison, Vendor Management, Process Optimization, Time Management

• Support design teams to scope new product initiatives, identify priorities, and deliver key projects, that have multiple stakeholders and moving parts 
• Drive the design team’s operational strategy while owning and evolving a holistic design process. 
• Increase consistency in both UX process and tools by setting standards and gaining alignment. 
• Create and maintain program reports (work effort, budget) for management and stakeholders 
• Train and mentor other team members as applicable. 
• Work with Design Leadership to envision the shape of the growing organizational structure to better support design. 
• Operationalizing hiring and project staffing. 
• Optimize the week-to-week, release-by-release workflow of designers. 
• Establish and execute activities that build team culture and community, team values and trust. 
• Support the management team with effective team communication, proactive problem solving, and information distribution. 
• Measure impact of programs and initiatives both qualitatively and quantitatively 
• Assist with other projects as may be required to contribute to the efficiency and effectiveness of the work. 
• Conduct research into new technologies, including tools, components, and frameworks. 
• Train and share knowledge with development teams. 
• Manage and report project and task

Skills: Project Scoping, Operational Strategy Development, UX Process Standardization, Program Reporting, Team Training and Mentorship, Organizational Structure Planning, Workflow Optimization, Team Culture Building

• Project/process management or business experience.
• Strong process knowledge including User-Centered Design, Design Sprints, Agile and other process methodologies used in the digital environment.
• Experience with Atlassion tools such as Jira and Confluence
• Knowledge of and practice at multi-channel industry standards and best practices.
• Strong verbal and written communicator.
• Working knowledge of software used by designers.
• Have in-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM. 
• Have in-depth knowledge of the business issues associated with manufacturing PCBs. 
• Have in-depth knowledge of product pricing, contracts and contract negotiations. 
• Have very strong customer contact, negotiation and problem resolution skills. 

Qualifications: BA in Communication Design with 6 years of Experience

• Applicable program management experience in a technology or creative environment
• Demonstrated delivery of large-scale programs and projects, preferably multiple successful product launches that drove meaningful impact on the business
• Understanding of complex workflows designed to scale across diverse, global teams
• Passion for user experience and design with an understanding of the creative/design workflow
• Strong conflict resolution and negotiation skills and the ability to manage in an environment of ambiguity with a diverse range of partners.
• The communication skills to clearly articulate concepts and evangelize on behalf
• Experience working in continuous delivery environments where the pace is fast
• Experience leading project and program related to studio production, content financial planning or slate management
• Have the ability to effectively communicate with a wide variety of internal and external customers. 
• Have excellent presentation, database management and computer skills. 

Qualifications: BS in Project Management with 8 years of Experience

• Demonstrated understanding of design + research practices and planning/execution.
• Demonstrated self-awareness and empathy for users, colleagues, and business goals
• Excellent verbal and written communication skills
• Digital project or program management experience or experience with teams (10-30) of designers, researchers, engineering, agency, and vendor partners to deliver projects on time and within scope
• Self-motivated and results-driven
• Ability to adapt
• Strong design thinking with experience managing multiple projects and complex initiatives involving cross-functional teams within scheduling and technological constraints
• Experience working in project management software such as Confluence, JIRA, Airtable
, and Slack
• Working knowledge of agile team methodology 
• Have the ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines. 
• Understand that erroneous decisions or failure to achieve goals result in additional costs and serious delays in the overall schedules of a site and/or regional function.
• Have the ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. 

Qualifications: BA in Industrial Design with 7 years of Experience

• Proven design / creative program management experience
• Experience working in or with tech companies
• Excellent communication and facilitation skills, ability to communicate clearly and effectively to achieve desired outcomes
• Demonstrating keen understanding of the audience, and to facilitate stakeholders towards positive outcomes
• Successful track record of managing complex programs, driving efficiencies without sacrificing quality or creativity, and implementing sustainable and scalable solutions
• Proven ability to architect high quality programs, mobilize and lead teams with flexibility and ease, sustain momentum to deliver quality results.
• High design and research acumen, ability to create the conditions for, and drive the team towards, high quality design and research outcomes based on deep understanding of the value and methodologies of design and research.
• Technically adept and familiar with UI and UX trends on iOS, Android, and the web
• Strong knowledge of project management, design and collaboration tools i.e Asana, Figma, Jira, Google Suite etc.

Qualifications: BA in Design Management with 12 years of Experience

• Strong organizational and project management skills
• Ability to track and manage multiple large complex projects at one time.
• Excellent interpersonal skills with a high attention to detail
• Ability to effectively influence, communicate and coordinate with other disciplines
• Experience as a Program Manager, Project Manager, Producer, or similar role
• Experience using Jira, Asana, Microsoft Project, or similar program management software tools
• Experience working with cross-functional teams
• Background working with both internal and external partners and agencies
• Experience working with Product and Engineering teams
• Excels at building relationships and fostering collaboration across partners, teams, and people.

Qualifications: BS in Graphic Design with 6 years of Experience