• Design, plan and conduct research to extract insights from people: quantitative, qualitative, desktop research, third party research, etc.
• Support teams across all areas of design processes and practice from problem space and audience understanding, and the formulation and validation of hypotheses through to hands-on CX, UX, UI and content design and beyond.
• Apply, develop and conduct different primary research techniques to garner and unearth insights that spark the creative process (across channels - products, services, advertising, customer service, etc.)
• Guide a diverse team of product designers, content designers, strategists and research practitioners and will work closely across disciplines to collaboratively design and deliver memorable and compelling experiences.
• Work with clients and agency to develop product/experience and content roadmaps.
• Establishing key client relationships, and guiding client thinking and decision making, supported by strategically minded customer and business insights.
• Building knowledge across the team 
• Participate in regular strategy and design reviews and other team-wide design efforts.
• Working across multiple projects 
• Execute against multiple work streams in a fast-paced, ambiguous environment and deliver strategically sound, conceptually-based, iconic experiences.
• Articulate creative concepts and rationale to other team members and client.

Skills: Research Design and Execution, Cross-disciplinary Collaboration, Primary Research Techniques, Team Leadership, Client Relationship Management, Strategic Insight Development, Multitasking in Fast-Paced Environments, Effective Communication

• Define product vision and roadmaps
• Document design specifications
• Research market trends in software design and interaction
• Create UX flows, interaction diagrams, and storyboards
• Builds low fidelity concepts in digital and paper formats
• Facilitate design thinking workshops
• Create knowledge/content frameworks, diagrams, and process models
• Create usability tests to validate design intent and interaction
• Document work and share with stakeholders
• Collaborate with product manager and developers to define and update design specs
• Create reports, presentations, and high-quality visuals to tell stories and engage audiences
• Helping the company incorporate a future-oriented approach by creating a long-term perspective into reaching objectives
• Defining and executing each step of achieving excellent software solutions
• Steering the strategic outcome in a direction that matches strategy, value, and assets
• Coordinating the different interests, objectives and expertise involved in the development of solutions
• Creating widespread organizational commitment to the projects, its outcome, and the design approach

Skills: Product Visioning, UX Design, Market Research, Workshop Facilitation, Usability Testing, Cross-functional Collaboration, Strategic Communication, Organizational Leadership

• Define and execute the exploration, testing, refinement, and recommendations towards the delivery of strategic choices and growth opportunities
• Lead the engagement of communities and stakeholder groups in design collaboration
• Analyse organisational, customer and community context through qualitative and quantitative methods
• Design and deliver artefacts such as service blueprints, systems maps, customer journeys, recommendation reports, handover and implementation briefings.
• Support partnerships and marketing teams, contributing to pre-sales activities such as new opportunities, client strategy and project strategy
• Advise clients and projects on the most appropriate innovation processes or design approaches for the opportunity
• Do all the above through collaboration with a diverse multidisciplinary team, made up of practitioners, users, partners and clients
• Identify opportunities to grow the practice through engagements with new and existing clients, and support the development of proposals that clearly articulate process and scope
• Help strengthen and grow existing client relationships

Skills: Strategic Planning, Community Engagement, Data Analysis, Service Design, Pre-sales Support, Client Consultation, Team Collaboration, Business Development

• Deploy a structured approach to research, prioritize and translate people's needs into valuable product or service opportunities.
• Lead teams through all areas of the design process using methods and strategies that others can repeat.
• Comfort leading workshops and design sprints with teammates or executive stakeholders.
• Desire to give structure to thinking using custom canvases and presentations to communicate the end work.
• Generate detailed use cases to identify where value is generated throughout the entire product/service lifecycle.
• Collaboratively plan and perform user research and data collection activities
• Design and support engaging workshops with internal teams, clients, and other stakeholders
• Define and develop concepts and prototypes of experiences, programs, services, and spaces to test with users and stakeholders
• Work closely with the strategy director and project/strategy managers to ensure project success. 
• Guide analysts and other team members on projects to share experience, encourage original thinking, and help ensure alignment throughout the project
• Support the interface with gensler design studios to ensure the seamless delivery and integration of design strategy with the design implementation phase

Skills: Structured Research, Design Leadership, Workshop Facilitation, Strategic Communication, Use Case Development, Collaborative User Research, Conceptual Prototyping, Cross-functional Team Guidance

• Lead discovery research both primary and secondary to uncover needs, identify opportunities and pain points that generate insights and hypotheses with the goal of leading to future ventures.
• Provide analysis on strategic markets, identify trends, technologies and competitive landscapes.
• Frame and identify problems and opportunities, that creates clear direction for innovation
• Communicating research discoveries through compelling narratives and visualisations
• Working with a multidisciplinary team to communicate and develop ideas into venture concepts.
• Plan, prepare and support the facilitation of stakeholder interviews and engaging workshops that support research, problem solving and hypothesis development.
• Maintain up to date knowledge of emerging startups, technologies and innovation processes
• Support wider business development and consulting projects 
• Build a professional network and represent the company externally.

Skills: Discovery Research, Market Analysis, Problem Framing, Data Visualization, Team Collaboration, Workshop Facilitation, Industry Trend Awareness, Business Development

• Experience applying design thinking methodologies in creative projects and guiding these insights into successful pilot
• Capacity and strong willingness to collaborate with creative teams on a wide array of project topics, from public installations to service design prototypes
• Capable of collaboration with individuals from diverse profiles
• Service and business design experience with the ability to envision and inspire holistic customer-centric solutions
• Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
• Experience in conceptualization, design strategy, UX, and art direction of prototypes
• Command of design basics: readability, iconography, color, and spatial relationships
• Ability to work in matrixed environment with many partners and stakeholders with different thinking styles
• Ability to communicate visually, create visual assets, and appreciates the value of clear visual communication. 
• Highly articulate, built upon an underlying fundamental clarity of thought. 

Qualifications: BA in Marketing with 6 Years of Experience

• General ability to root out fundamental issues, bring order from chaos, synthesize elegant conceptual frameworks, and drive clear decisions.
• Design strategy consulting experience 
• Ability to create implications, clarity, and potential solutions from disparate and multiple inputs. 
• Front-stage presence and ability to offer a confident point of view in front of product partners, stakeholders, and clients with compelling storytelling
• Good eye for detail and a proactive approach to performance and accuracy
• Efficient/Lean work attitude, multitasker in a dynamic, fast-paced environment
• High communication skills
• Objective and critical attitude in assessing goals and results
• Excellent coordination and communication skills, having a positive personality as well as being confident and outgoing
• Fluent in written and spoken English and Mandarin.

Qualifications: BA in Business Administration with 2 Years of Experience

• Extremely skilled and comfortable working with both 2D and 3D computer-aided software tools.
• Strong 2D tools: Adobe Photoshop, Illustrator, or equivalent.
• Strong 3D tools: Rhinoceros, CATIA, UG, Blender or equivalent.
• Proven ability to realize ideas quickly using low fidelity sketches and mockups to engage with potential users and stakeholders.
• Fluency in quantitative research methods and a keen ability to synthesize findings to inspire design.
• A curiosity for studying technology and mapping it to customer pain points.
• Communicate to the organization through great stories using written, visual and verbal communication.
• A passion for teaching and mentoring in areas of design best practices. 
• Ability to work cooperatively in a team environment, share new ideas openly and engage in healthy debate with colleagues.
• High comfort level in working within a self-directed culture, navigating ambiguity and adapting to organizational changes
• Proficient in design thinking methods and a track record of successful applications.
• Strong research and facilitation skills, experience leading E2E level experience projects and engaging with senior and executive-level leadership

Qualifications: BA in Industrial Design with 5 Years of Experience

• Experience as a creative and strategic thinker, preferably with an agency background with tech product experience. 
• Experience working directly with clients, able to take briefs and recognize clients needs
• A love for design and creativity with a great eye for layout and brand consistency
• The ability to write simple and clear briefs, with experience in seeing those briefs through with team from start to finish
• A strong portfolio demonstrating passion for designing clean, elegant, and beautiful designs
• Confidence to try new things, and a passion for big ideas and storytelling
• Ability to work with other Canva teams where needed to create quality and exciting templates and campaigns
• The ability to work collaboratively in a creative team environment
• Diligence to hit deadlines, problem-solve and offer suggestions to streamline and improve team processes.

Qualifications: BA in Graphic Design with 6 Years of Experience

• Experience in design strategy, service design or human-centered design
• Experience with design thinking tools or methods
• Experience in the full range of product design, interaction design and visual design
• Experience translating research results into actionable recommendations across diverse audiences concisely and effectively
• Proficiency collaborating with stakeholders and acting as a strategic partner in product decisions
• A compelling portfolio that demonstrates past work and its impact
• Familiarity with a variety of user research methodologies and how to use them effectively
• Experience with remote testing tools
• Excellent communication and the ability to influence multiple levels of the organization
• Experience designing research across devices and platforms, including mobile, tablet, desktop, iOS, Android

Qualifications: BA in Design Strategy with 4 Years of Experience