Job Summary: 

• Thinks about, and delivers, holistic event experiences from start to finish
• Based on strong conceptual thinking, establish and execute on compelling design directions
• Produce cutting edge creative work, and a master-level understanding of design, including typography and layout
• Understand the business and communication objectives, goals and challenges, and use them as a guide through projects
• Communicate concepts and iterate on designs/experiences quickly
• Manage and prioritize a workload of multiple work streams from concept to completion
• Share knowledge, experience and skill with other design staff, work with design counterparts to ensure continuity across initiatives, categories, and projects
• Communicate strategy and rationale to leadership and broader team
• Provide ongoing thought leadership around visual and experience design trends
• Provide direction and feedback to agency partners and manages the creative relationship
• Provide ongoing input on processes and procedures to make work flows smoother and more efficient
• Partner closely with project managers and content strategists to define the strategy and end-to-end experience for internal and external events
• Gather ongoing insights and learnings as a means to continually improve upon work

Skills on Resume: 

• Event Design and Execution (Hard Skills)
• Advanced Design Skills (Hard Skills)
• Strategic Communication (Soft Skills)
• Project Management (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Creative Direction (Hard Skills)
• Process Improvement (Hard Skills)
• Collaborative Strategy Development (Soft Skills)

Job Summary: 

• Develop, drive, and guide standard methodologies for framing, problem-solving, and synthesis of customer and business insights.
• Contribute to scoping, planning, and conducting primary, secondary, and analogous research.
• Synthesize qualitative and quantitative information, build insights and reframe problems as opportunities.
• Prepare and co-facilitate workshops for small, medium, and large multidisciplinary groups for clients and internal teamwork. 
• Preparing exercises that clarify objectives, success criteria, inform project direction and inspire design.
• Prepare and facilitate collaborative efforts with crucial leadership and stakeholders to identify which ideas and opportunities should be prioritized and discarded based on user and business evidence.
• Prepare and facilitate brainstorms with a range of internal and external team members (able to bring different points of view together)
• Envision, architect, and drive compelling customer and user experiences (vision and strategy) and establish success metrics at the organizational level.
• Develop impactful business cases that support new opportunity areas
• Provide mentorship when evaluating the impacts of a solution to ensure linkages between structure, process, and technology.
• Prepare client-facing presentations. 
• Writing, thoughtful image finding, and designing visual and verbal information to build a compelling narrative of work.
• Delivering presentations with senior executives, making substantiated recommendations to client's product, brand, experience, and business strategy
• Encourage team members and partners to be passionate about putting users at the center of the design process

Skills on Resume: 

• Research Methodology (Hard Skills)
• Workshop Facilitation (Hard Skills)
• Problem Reframing and Synthesis (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• User Experience Strategy (Hard Skills)
• Business Case Development (Hard Skills)
• Presentation and Communication (Hard Skills)
• Leadership and Mentorship (Soft Skills)

Job Summary: 

• Lead strategic direction based on multi-industry experience, industry best practices, and design -specific standards and requirements.
• Solicit insights through facilitating collaborative workshops, stakeholder interviews, user observation sessions, surveys, and external research with other members and client stakeholders.
• Create ideas and concepts leading to tangible prototypes with intuitive and delightful user experience. 
• Apply research to real biz solutions.
• Recognize strategic needs, lead planning with research-based business recommendations, with Executive level writing, communication, and presenting skills
• Develop phased and actionable roadmaps aligned to client strategies and strategic goals
• Creating high-quality Experience Design deliverables in support of the Market organization
• Supporting initiatives with internal business/sales teams along w/external customers
• Building a deep understanding of business and user needs to inform work
• Analyzing information to form a significant understanding of context, articulating meaningful insights, and framing corresponding opportunities
• Generating innovative and relevant concepts and impactful service solutions
• Consistently using people-driven aspects as a starting point for building meaningful solutions

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Workshop Facilitation (Hard Skills)
• User Experience Design (Hard Skills)
• Business Analysis (Hard Skills)
• Executive Communication (Hard Skills)
• Roadmap Development (Hard Skills)
• Analytical Thinking (Soft Skills)
• Concept Generation (Hard Skills)

Job Summary: 

• Design and facilitate collaborative workshops internally and externally to help realize clients’ visions by researching, writing, conceiving, sketching, diagramming and communicating creative concepts.
• Lead the discovery phase process and deliverable through articulation of core project vision, development of personas, user journeys and opportunity areas.
• Draft and deliver compelling and clear presentations via in-person and virtual meetings.
• Help craft pitches and proposals to win new business.
• Collaborate with diverse experts, internally and externally, and advocate for the user within the context of complex projects.
• Help facilitate business processes for the design team, including defining deliverables for each stage of design, including but not limited to: discovery workshops, concept design, design development, project tracking, and timeline management and ensure that those processes are maintained.
• Identify design problems and devise elegant solutions.
• Take a human-centered design approach and work solo or with other to prototype ideas and rapidly test and iterate them.

Skills on Resume: 

• Workshop Facilitation (Hard Skills)
• User Experience Design (Hard Skills)
• Presentation Skills (Hard Skills)
• Business Development (Hard Skills)
• Collaborative Teamwork (Soft Skills)
• Process Management (Hard Skills)
• Problem Solving (Soft Skills)
• Prototyping and Iteration (Hard Skills)

Job Summary: 

• Systems thinker with deep expertise in the human-centered design process
• Plans and conducts ethnographic research studies, analyzes field data, and clearly communicates insights and opportunities that are actionable by designers
• Performs comprehensive analyses of the competitive landscape, stakeholder ecosystem, market forces, and trends shaping an industry
• Excels in verbal, written and visual communications, with a particular emphasis on problem framing, visual storytelling and strong information design
• Provides a strategic lens within front-end innovation projects that includes consideration of stakeholder experience journeys, product and service portfolios, and business cases
• Structures and conducts insight, concept generation, and concept roadmapping workshops
• Collaboratively creates user personas, task analyses, storyboards, and varying levels of UI prototypes with internal clients, business partners, and the Human-Centered Design team
• Defines new product, service and experience value propositions that are desirable for people, viable for the business and technically feasible.
• Builds business cases around ideas as a way to qualify commercial potential.
• Designs business models that improve consumer experiences and the bottom line, in collaboration with business partners
• Actively participates in the Design Research / Design Strategy professional community and maintains expert knowledge of relevant research and strategy approaches, tools, and process improvements.

Skills on Resume: 

• Ethnographic Research (Hard Skills)
• Competitive Analysis (Hard Skills)
• Visual and Information Design (Hard Skills)
• Strategic Planning (Hard Skills)
• Workshop Facilitation (Hard Skills)
• Persona and Storyboard Creation (Hard Skills)
• Business Case Development (Hard Skills)
• Collaborative Problem Solving (Soft Skills)

Job Summary: 

• Engage with and guide business partners through the design process, helping them understand and apply user-centered design methods to build valuable products and services
• Conduct design thinking activities to define and drive the strategy & vision for large, ambiguous product areas
• Create prototypes and minimum viable products to validate assumptions efficiently
• Facilitate co-design workshops, Innovation Jams, and other immersion and ideation sessions
• Provide design leadership and coordinate cross-functional efforts in a globally distributed team
• Collaborate and influence partner teams to create a deeply integrated and consistent experience
• Offer design consultancy and insights to the VP of User Experience Design, to achieve the business strategy and objectives
• Provide mentorship and coaching to the design team.

Skills on Resume:

• User-Centered Design (Hard Skills)
• Design Thinking (Hard Skills)
• Prototyping (Hard Skills)
• Workshop Facilitation (Hard Skills)
• Design Leadership (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Strategic Consulting (Soft Skills)
• Mentorship and Coaching (Soft Skills)

Job Summary: 

• Ask questions and look to end users to answer them. 
• Execute qualitative research planning, data collection and analysis independently, with a sophisticated and mature perspective on research techniques and their application.
• Formulate thoughtful research programs that are right-sized and actionable. 
• Run quant studies from survey development through data collection and analysis. 
• Make sense of the data and drive meaningful insights for strategic opportunities.
• Test assumptions and answer questions, regardless of whether it’s ethnographic research or an in-market experiment. 
• Efficiently construct the skeleton of a test plan to define the assumptions and success metrics
• Revise research plan to respond to what hearing in the field.
• Create workshops, diagrams and visual stories that collaboratively analyze findings from field research. Throughout discussions, act as voice of the customer, helping partners to build empathy with end users via relevant data and examples
• Build relationships with customers, internal stakeholders and executive audiences. 

Skills on Resume:

• Qualitative Research (Hard Skills)
• Quantitative Research (Hard Skills)
• Data Analysis (Hard Skills)
• Strategic Insight Development (Hard Skills)
• Test Planning (Hard Skills)
• Workshop Facilitation (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Engage stakeholders and product teams with ethnographic insight and tackle problems cross-functionally to uncover unmet needs and translate those needs into new product or service discovery.
• Practice and champion human-centered design.
• Manage own projects and partner closely with team members to identify and operationalize processes to constantly improve the VOC program.
• Embody and advocate for the voice of the customer in every interaction and engagement.
• Guide the design process, from framing to research and insights, to concept and implementation.
• Efficiently create effective stimuli, from a simple discussion guides to low-fidelity prototypes, card sorts to storyboards, to provoke conversation around needs or concepts without priming people.
• Switch from macro to micro from understanding the strategic value and business dynamics of an organization’s product or service to caring about visual design at a pixel or message level.
• Take a broad array of research and insights, group, theme, and slice the data in myriad ways and then visualize the synthesis concepts that can be easily communicated and shared with the organization at large as business strategies and opportunities.
• Keep up with cultural trends that can be used to underpin the customer experience
• Understand the current digital landscape and ensure the best technologies are incorporated into strategic plans
• Direct the design team through strategies and creative concepts

Skills on Resume:

• Ethnographic Research (Hard Skills)
• Human-Centered Design (Hard Skills)
• Project Management (Hard Skills)
• Customer Advocacy (Soft Skills)
• Prototyping and Storyboarding (Hard Skills)
• Analytical Thinking (Soft Skills)
• Trend Analysis (Hard Skills)
• Strategic Planning (Hard Skills)

Job Summary: 

• Work with the Brand Strategist to brainstorm creative strategy and lead the design team in the concept stages. 
• Be highly creative and will be leading creative ideation and creative concept off the back of strategy.
• Work on a diverse portfolio of briefs across the construction, beauty, real estate, consumer goods, hospitality, finance, and technology industries.
• Collaborating with storytellers from all backgrounds to visually communicate mission and product offering, and are eager to expand skillset and grow the team.
• Work directly with clients and fellow teammates to develop and deliver visual concepts, including branding, communication products and user interfaces. 
• Partner cross functionally to assess and understand customer needs. 
• Maintain and elevate the clients brand aesthetic across all touch-points
• Review all creative within the team to confirm accuracy and consistency, ensuring graphics and visual elements support a strong, focused brand vision.
• Work with client-facing consulting teams to help produce compelling visuals and user experiences for projects big and small. 
• Vary with client needs and could include user experience research, user interface design and stand-alone creative pieces.
• Build strategies and creative concepts alongside the Brand Strategist and Account Manager
• Build a creative strategy for existing clients and new clients to drive revenue and unlock new opportunities
• Carry out research and analysis of findings to unearth unique insights that guide the strategic tactics and creative thinking

Skills on Resume: 

• Creative Strategy Development (Hard Skills)
• Team Leadership (Soft Skills)
• Client Relations (Soft Skills)
• Brand Management (Hard Skills)
• Visual Design (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• User Experience Research (Hard Skills)
• Analytical Thinking (Soft Skills)

Job Summary: 

• Coordinate and manage the day-to-day execution of curriculum-related tasks for the project.   
• Use consultative client interaction to provide ongoing service and support while managing client expectations and implementing action plans 
• Work with the project manager to resolve customer issues and develop best practices to mitigate future issues.
• Lead the curriculum mapping with adaptive features, course or subject area-related features, scope and sequencing, and recommendation rules.
• Support the design and development of offline and online templates for curriculum development.
• Lead the development of content by authoring (design and writing clear, engaging, interactive lessons and components) or back-editing of content when authored by other SMEs/IDs to ensure lessons, problems, feedback is instructionally sound, and solutions are correct.
• Manages the SME and editorial team and supports the ID and media team to ensure all courses are executed on time and according to the quality standards.
• Support internal stakeholders with training materials for user testing, pilots, and implementation.
• Interface with product owners, subject matter experts, instructional designers, content editors, copy editors, accessibility experts, machine learning team, and project managers, both internal and freelance.
• Ensure the timely and successful delivery of the courses according to customer needs and objectives.

Skills on Resume: 

• Curriculum Development (Hard Skills)
• Client Management (Soft Skills)
• Project Coordination (Hard Skills)
• Content Authoring and Editing (Hard Skills)
• Team Leadership (Soft Skills)
• Quality Assurance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Analyze requirements and provide an appropriate solution(s) with research-based features for the course and program, and an adaptive curriculum.
• Problem-solve daily process issues, highlight red-flags and help solutioning
• Build tools for curriculum mapping, planning, scope & sequencing, and recommendation rules.
• Build templates for writers and instructional designers to create offline and online content.
• Check content accessibility compliance
• Support estimation efforts and cost for projects.
• Support internal and freelance teams to bring projects to completion within specified deadlines and budget.
• Communicate effectively and efficiently with clients.
• Develop and meet key milestones, work and communicate effectively with people at all levels within the organization, and technically contribute to the development of process solutions.

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Solution Development (Hard Skills)
• Curriculum Design (Hard Skills)
• Content Compliance (Hard Skills)
• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Problem Solving (Soft Skills)
• Team Collaboration (Soft Skills)