DENTAL RECEPTIONIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jun 20, 2025 - The Dental Receptionist has experience in reception and customer service within dental or medical environments, with a solid grasp of dental terminology, insurance procedures, billing codes, and authorizations. This role requires proficiency in using electronic medical records like EPIC and office equipment in a Windows-based setting. The receptionist also demonstrates excellent verbal and written communication and provides sincere customer care.

Essential Hard and Soft Skills for a Standout Dental Receptionist Resume
  • Appointment Scheduling
  • Invoice Processing
  • Billing Calculation
  • Patient Registration
  • Payment Handling
  • Insurance Verification
  • Documentation Preparation
  • Infection Control
  • Account Posting
  • Supply Management
  • Customer Service
  • Patient Greeting
  • Conflict Resolution
  • Inquiry Resolution
  • Emergency Response
  • Telephone Communication
  • Patient Assistance
  • Receptionist Duties
  • Patient Communication
  • Client Welcoming

Summary of Dental Receptionist Knowledge and Qualifications on Resume

1. BA in Human Resources Management with 2 years of Experience

  • Experience working in a similar role in a dental practice
  • Previous receptionist or customer service experience
  • Familiarity with medical terminology
  • An ability to provide a high-quality service to patients and understand the support team's needs
  • A good standard of general education.
  • Highly motivated, friendly, flexible, reliable, and organised.
  • A great communicator who cares about providing excellent care to patients in the practice or by telephone.

2. BA in Business Administration with 3 years of Experience

  • Experience working in a fast-paced and customer-centric environment
  • Hold a CPR Certification
  • Excellent communication and customer service skills
  • Organized and ready to learn
  • Experience in a dental or medical setting
  • Experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience
  • Strong interpersonal and organizational skills

3. BA in Office Management with 1 year of Experience

  • Experience working in a dental, medical, or other healthcare office
  • Knowledge of dental terminology
  • Knowledge of insurance plans (HMO/PPO)
  • Experience answering the telephone
  • A sparkling personality (and a smile to match)
  • Must have exceptional customer service skills
  • Experience with PC, copier, fax, scanner, telephone

4. BA in Health Services Administration with 4 years of Experience

  • Experience as a Dental Receptionist
  • Experience as a Front Office Receptionist
  • Experience working in a dental office
  • Effective communication and organizational skills
  • Strong attention to detail, ability to multitask, and perform job duties on time
  • Strong computer skills
  • Working knowledge of Denticon and/or Eaglesoft
  • Proficiency in the Microsoft Office Suite

5. BA in Healthcare Management with 2 years of Experience

  • Experience working in a dental office
  • Self-motivated with the right attitude
  • Confident with a passion for helping people and a genuine interest in dentistry.
  • Excellent communication skills
  • Keen to join a superb team where career development and opportunities are available for those wishing to expand their skills.
  • A committed team player with integrity and accountability.
  • Have a positive mental attitude and be a team player.
  • Able to work in a busy environment whilst remaining calm and be able to demonstrate a good understanding of and commitment to delivering excellent customer service
  • An ability to work independently, proactively, and under pressure is important
  • A positive attitude and a welcoming disposition towards patients and visitors

6. BA in Medical Office Administration with 3 years of Experience

  • Receptionist and/or healthcare industry experience
  • Hold a BLS certificate
  • Excellent customer service skills
  • Ability to be a team player, detail-oriented, accurate, and efficient
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and work well under pressure
  • Ability to be patient, possess compassion, and uphold HIPAA standards
  • Working knowledge of Dental Terminology
  • Dentrix software working knowledge

7. BA in Communication Studies with 5 years of Experience

  • Prior experience in customer service and/or reception, preferably in a medical or dental clinic setting
  • Knowledge of dental terminology, oral health services, dental insurance coverage, billing codes, and authorization processes
  • Strong computer skills in a Windows-based environment
  • Experience with electronic medical records systems, specifically with EPIC
  • Working knowledge of office procedures and equipment
  • Excellent communication skills, oral and in writing
  • Bilingual in English and Spanish
  • Excellent and sincere customer service
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