• Scheduling appointments for general and specialty patients
• Confirm patient appointment
• Register new patients, recall and return patients for scheduled visits
• Prepare patient records
• Communicate necessary information to assist patients with their appointments
• File and organize patient records
• Assist with front office tasks under the supervision of the office manager

Skills: Appointment Scheduling, Patient Registration, Appointment Confirmation, Medical Records Preparation, Patient Communication, Records Filing, Records Organization, Front Office Support

• Greets patients, answers phones, takes concise telephone messages, and schedules appointments
• Provides the patient with all necessary registration forms and gives instructions on completion of forms.
• Verifies dental and medical insurance benefits
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper dental and medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivable, and data entry
• Maintains supplies and equipment
• Maintains confidentiality of patient PHI and adheres to all HIPAA regulations

Skills: Patient Reception, Phone Handling, Appointment Scheduling, Insurance Verification, Claims Processing, Medical Communication, Billing/Data Entry, HIPAA Compliance

• Greet patients with a welcoming attitude, and register and check in patients
• Verify and update insurance information
• Inform patients of dental office procedures and policy, and apply HIPAA rules
• Answer and manage incoming calls, and respond to requests for information
• Schedule patient appointments, confirm upcoming appointments, and make recalls
• Check the daily appointment schedule for completeness
• Import patient photos into the chart
• Prepare and scan patient forms
• Dispatch lab cases
• Obtain insurance breakdowns and enter them into the system
• Scan and shred documents, as well as check and reply to office emails
• Organize and clean the reception area

Skills: Patient Check-In, Insurance Verification, HIPAA Compliance, Call Management, Appointment Scheduling, Records Scanning, Lab Case Dispatch, Reception Organization

• Triage all incoming telephone calls courteously and professionally.
• Respond to customer needs to the best of my ability, to eliminate return calls from the customer or other clinic staff.
• Provide accurate, detailed messages and notes to providers and other staff on time.
• Transfer calls to the appropriate person.
• Minimize the time callers are on hold to less than 2 minutes.
• Problem solve with supervisor and co-workers to improve customer satisfaction, efficiency, and accuracy of work-related tasks.
• Assist in maintaining the appointment calendar for providers.
• Telephone patients to remind them of upcoming appointments and follow up on cancelled or missed appointments.
• Schedule patient appointments.
• Schedule referral appointments and other services as ordered by providers while maintaining up-to-date knowledge of information required to process physician referrals.
• Assist in the maintenance of dental records, including filing documents received daily, faxing reports, and correspondence promptly.
• Scan all documents into the Dentrix system.
• Verify and update patient demographic and insurance information for all patients.
• Maintain a working knowledge of changing insurance requirements.
• Responsible for verifying that all bills are complete and accounted for following established procedures.
• Verify Medicaid coverage and monitor the number of authorized visits, including completion of appropriate paperwork necessary to obtain overrides for future coverage.
• Gather and maintain accurate statistical data.
• Responsible for cash drawer, or bag, including reconciliation and documentation of balance at the beginning and end of each day.
• Responsible for the collection of co-pays and outstanding balances due from patients.
• Assist in monitoring of needed office supplies to maintain levels for effective operations.
• Pick up and distribute mail to the appropriate persons.

Skills: Call Triage, Customer Service, Message Taking, Call Transfer, Appointment Scheduling, Records Management, Insurance Verification, Payment Collection

• Greet patients in a warm and welcoming manner
• Observe COVID cleaning and greeting protocols
• Make a great first impression, ideally creating long-term, loyal patient relationships
• Schedule/confirm patient appointments by telephone and in person
• Send confirmation of appointments via email and telephone, and make follow-up calls/emails
• Provide patients with information regarding the dental office and direct calls appropriately
• Prepare and submit pre-determinations from treatment plans
• Verify procedures completed, collect payments, and submit insurance claims electronically
• Receive and distribute mail, enter and scan payments, and referral documents
• Accurately maintain charts and patient records
• Make sure the waiting room and reception area are clean and tidy

Skills: Patient Greeting, COVID Protocols, Appointment Scheduling, Appointment Confirmation, Patient Information, Pre-Determination Submission, Payment Collection, Records Maintenance

• Greeting and welcoming patients, answering phone enquiries, making and confirming appointments
• Ensuring patients receive a complete and exceptional level of service in a concierge capacity
• Managing the front desk, including maintaining phone lines
• Managing payments and recalls for patients
• Accountable for ad hoc administrative duties

Skills: Patient Greeting, Phone Management, Appointment Scheduling, Concierge Service, Front Desk Management, Payment Processing, Patient Recalls, Administrative Support

• Take responsibility for the general reception
• Triage referrals, schedule consultations and appointments
• Communicate with referring doctors’ offices, patients and pharmacies
• Respond to all telephone and email inquiries in a timely fashion
• Print, mail and file dictated reports
• Confirm patients, error-free billing of patients and third parties
• Day-end/month-end financial reports
• Maintain the department statistics and other reports

Skills: Reception Management, Referral Triage, Appointment Scheduling, Interoffice Communication, Inquiry Response, Report Filing, Billing Accuracy, Financial Reporting

• Educate patients on the benefits of receiving proper dental care.
• Effectively and confidently offer 3rd party finance options such as Care Credit
• Follow up on all unaccepted treatment plans via telephone and other electronic communications.
• Completely understand PPO, HMO, DentiCal, and cash-paying patients' treatment plans.
• Assist in the daily operations of the front office team
• Monitor and progressively work to achieve Production and Collection Goals
• Strictly adhere to HIPAA, OSHA, and other regulatory compliances.
• Conduct and present all Treatment Consultations for patients confidently.
• Present treatment plans ranging from $100.00 to $10,000+

Skills: Patient Education, Finance Options, Treatment Follow-Up, Insurance Knowledge, Front Office Support, Goal Monitoring, Regulatory Compliance, Treatment Consultation

• Schedule patient appointments to meet daily and weekly practice goals.
• Handle patient finances.
• Maintains patient records.
• Coordinates patient flow.
• Correspond with insurance companies.
• Directly contribute to the success and profitability of the office through account follow-up, appointment scheduling, accounts collections, and outstanding patient service.
• Coordinate intra-office and inter-office schedules and appointments.
• Provide Patient Services in the office from the front desk

Skills: Appointment Scheduling, Financial Handling, Records Management, Patient Flow Coordination, Insurance Correspondence, Account Follow-Up, Schedule Coordination, Patient Services

• Interacts with all patients, visitors and staff pleasantly and professionally.
• Completes registration process for patient appointments, including demographic and insurance verification, practice management system data entry and revision, payment collection, chart creation and other clerical work.
• Schedule appointments for patients, look up patient accounts for any balances and inform patients about the collection procedure, make reminder calls to patients, and call back all No Shows.
• Responsible for maintaining a clean and organized work environment and reception area.
• Attend regularly scheduled staff meetings.
• Keeps office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Collects all patient payments at time of exit, including charges for office visit, lab, procedures and other services.
• Prepares receipts for patients, maintains a copy and provides a patient copy.
• Responds to supervisor's requests to address billing errors by reviewing erroneous bills and providing corrected information.
• Maintains cash drawer. 
• Reconciles cash receipts daily and submits cash and all daily receipts in preparation for bank deposit.
• Process medical records.

Skills: Patient Interaction, Registration Processing, Appointment Scheduling, Payment Collection, Work Environment Maintenance, Supply Management, Billing Review, Medical Records Processing

• An understanding of dental office procedures and workflow.
• Working knowledge of general administrative practices.
• Discretion and knowledge of HIPAA guidelines. 
• Ability to work on own without constant supervision.
• Excellent phone and in-person communication skills.
• Organization, time management, and multitasking abilities.
• Computer literacy in basic applications like email and Microsoft Office.
• Adaptability and attention to detail.

Qualifications: BA in Business Administration with 2 years of Experience

• Working knowledge of medical terminology.
• Knowledge of insurance plans
• Computer skills and experience with PMS and EHR systems
• Experience working with Dentrix
• Good communication skills, in written and oral forms, and must be bilingual (Spanish and English).
• Experience in answering telephones.
• Exceptional customer service skills.
• Must be able to work well with others.

Qualifications: BS in Health Information Management with 3 years of Experience

• Experience with multi-line phone systems
• Strong social skills and the ability to collaborate effectively
• Previous experience with a healthcare practice management system
• Previous experience working with an electronic medical records system
• Previous experience in insurance verification and authorization
• Knowledgeable about medical terminology and insurance products, and plans
• Experience with Microsoft Office

Qualifications: BA in Human Resource Management with 4 years of Experience

• Previous medical or dental office experience with a Certified Dental Assistant
• Experience working with dental billing software
• Able to multitask without losing quality work
• Proficient with EagleSoft Dental software
• Experience with dental insurance
• Fluent English speaker, knowing Spanish
• Must be self-driven and able to multitask.

Qualifications: BS in Healthcare Administration with 3 years of Experience

• Previous dental front office experience
• Understanding of dental terminology
• Able to verify patient eligibility for dental insurance
• Must have excellent communication skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in a computerized environment
• Excellent customer service skills
• An ability to multitask

Qualifications: BA in Office Administration with 2 years of Experience

• Experience as a medical or dental receptionist, or medical/dental insurance processing
• Experience in a customer service position
• Experience using data look-up and data entry functions on a PC-based computer system
• Customer service experience, either via telephone or in person
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent oral communication skills

Qualifications: BS in Public Health with 4 years of Experience

• Dental office experience with recent consecutive front desk experience
• Excellent interpersonal and time management skills
• Must be able to work co-operatively with all members of the team
• Proficiency working with ABEL Dent or similar dental software
• Must have working knowledge of Microsoft Office (Outlook, Word)
• Exceptional communication and multi-tasking skills.
• A friendly, positive demeanor with patients and supported dental office team members

Qualifications: BS in Medical Office Management with 3 years of Experience

• Previous dental reception experience.
• Thorough experience and knowledge of Dental Software
• Working knowledge of insurance plans (HMO/PPO)
• Outgoing personality and excellent communication skills.
• Excellent self-presentation skills.
• Exceptional telephone skills.
• Must be customer-centric.
• Highly organized and detail-oriented.
• Must have proficiency in Abledent
• Proficiency in Orthotrack

Qualifications: BA in Customer Service Management with 4 years of Experience

• Previous dental reception experience
• Excellent relationship builder and outstanding customer service skills
• Organised with a high level of accuracy and attention to detail
• Easily builds rapport with people and has a friendly and approachable disposition
• Confident and empathetic nature
• Hands-on experience with Dentrix and Denti-CAL software
• Honest, dependable, responsible, and well-organized
• Great patient service mindset and communication skills

Qualifications: BS in Health Information Management with 3 years of Experience

• Prior reception experience working in the dental setting
• Working knowledge of dental terminology sufficient to communicate appropriately with patients, healthcare providers, and insurance company representatives regarding appointments, services, and procedures.
• Basic knowledge of healthcare insurance systems, including Medi-Cal, Private Insurance, and Fee-for-Service, sufficient to appoint patients, inform patients of their financial responsibility, and explain provisions and requirements to patients.
• Intermediate to advanced phone skills, able to effectively relate via the telephone and in-person to serve the needs of clinic patients/clients/visitors in a manner that is efficient and productive.
• Computer skills that provide the ability to efficiently use the computer systems for scheduling, updating information, and word processing documents.
• Working knowledge of practices and protocols related to reception responsibilities.
• Ability to calculate financial fees and discounts.
• Current CPR certification or able to obtain CPR certification within 60 days of employment.

Qualifications: BA in Communication Studies with 4 years of Experience