Job Summary: 

• Accountable for sending invoices
• Schedule and confirm appointments
• Record and relay information
• Provide emergency services
• Perform clerical duties, such as filing and sorting, and distributing mail
• Obtain and process information required to provide services
• Greet people and direct them to contacts or service areas
• Calculate billing charges
• Answer the telephone and relay telephone calls and messages
• Operate switchboard or telephone system
• Receive and issue payments

Skills on Resume: 

• Invoice Processing (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Information Management (Hard Skills)
• Emergency Response (Soft Skills)
• Clerical Support (Hard Skills)
• Customer Greeting (Soft Skills)
• Billing Calculation (Hard Skills)
• Telephone Communication (Soft Skills)

Job Summary: 

• Be the first line of customer service for all patients and visitors entering our office. 
• Greet patients, sign them in, schedule future appointments, and handle incoming phone calls. 
• Assist patients following the training they have received, ensuring patients receive the best possible service.
• Acknowledge, smile, and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answer telephones, schedule appointments, and confirm appointments
• Maintain the appointment book
• Follow up on no shows/cancellations of appointments
• Register patients on the sign-in sheet
• Post charges and payments to patient accounts
• Check voicemail daily
• Maintain a clean and friendly waiting area for patients

Skills on Resume: 

• Customer Service (Soft Skills)
• Patient Greeting (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Patient Assistance (Soft Skills)
• Conflict Resolution (Soft Skills)
• Telephone Handling (Hard Skills)
• Account Posting (Hard Skills)
• Facility Maintenance (Hard Skills)

Job Summary: 

• Accurately gather/update update patient accounts.
• Resolve patient inquiries and concerns, and/or provide support in connecting patients to the department or party
• Assist the dentist during dental treatment/surgery
• Maintain and sterilize instruments, equipment, and work area according to current infection control procedures
• Answer telephone calls and enquiries from patients
• Maintain appointment schedules by calling patients for follow-up and recall appointments
• Register patients for their appointments, and discharge patients after their treatment (including payment, medicine dispensation, scheduling of next appointment, etc)

Skills on Resume: 

• Patient Data Management (Hard Skills)
• Inquiry Resolution (Soft Skills)
• Dental Assistance (Hard Skills)
• Infection Control (Hard Skills)
• Telephone Communication (Soft Skills)
• Appointment Coordination (Hard Skills)
• Patient Registration (Hard Skills)
• Patient Discharge Support (Soft Skills)

Job Summary: 

• Route all incoming phone calls to the appropriate individuals
• Confirm and book all patient appointments
• Perpetuate several different office filing processes and offer general office filing support
• Take responsibility for ordering office supplies and welcoming patients
• Treatment planning and providing estimates to patients
• Oversee various office files and provide general office filing support
• Catalog, review, and dole out incoming mail according to specified procedures

Skills on Resume: 

• Call Routing (Hard Skills)
• Appointment Booking (Hard Skills)
• Filing Support (Hard Skills)
• Supply Management (Hard Skills)
• Patient Reception (Soft Skills)
• Treatment Planning (Hard Skills)
• Mail Management (Hard Skills)
• Estimate Provision (Hard Skills)

Job Summary: 

• Assist in the coordination of all Specialist activity within the office
• Assist in making financial arrangements with the responsible Party/parties to cover the cost of dental treatment
• Handle patient inquiries in a thorough and timely manner
• Assist with reviewing treatment plans and fees with patients
• Follow up daily on insurance inquiries
• Print pre-authorizations daily, attaching films and Documentation
• Assist with contacting patients immediately upon receipt of predetermination notices, scheduling appointments, or noting follow-up in the patient’s chart
• Assist with making sure patients have made financial arrangements before beginning treatment
• Duplicate films for clinical staff or insurance companies
• Provide complete travel charts, ensuring delivery before the patient’s appointment
• Assist in preparing and sending thank-you cards and referral gifts
• Accurately complete all closing duties at the end of the day
• Act as a receptionist

Skills on Resume: 

• Specialist Coordination (Hard Skills)
• Financial Arrangement Assistance (Hard Skills)
• Inquiry Handling (Soft Skills)
• Treatment Plan Review (Hard Skills)
• Insurance Follow-Up (Hard Skills)
• Patient Communication (Soft Skills)
• Documentation Preparation (Hard Skills)
• Receptionist Duties (Soft Skills)

Job Summary: 

• Welcoming clients, answering the telephone, and answering any inquiries.
• Scheduling appointments and keeping those appointments on time.
• Assisting clients with completing necessary forms and documentation.
• Processing invoices and payments, using medical software (Solumed Pro)
• Keeping a clean and calm reception area.

Skills on Resume: 

• Client Welcoming (Soft Skills)
• Telephone Answering (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Form Assistance (Soft Skills)
• Documentation Support (Hard Skills)
• Invoice Processing (Hard Skills)
• Payment Handling (Hard Skills)
• Reception Area Maintenance (Hard Skills)

Job Summary: 

• Schedules appointments for new and existing patients in the dental, dental hygiene, and orthodontic programs.
• Maintains the dental section of patient records.
• Assists with the collection of revenue from patients for treatment provided.
• Verification of dental insurances and ensures eligibility for that day’s visit/ treatment.
• Maintains tracking logs used in patient care activities (laboratory case log, quick-call log, and phone messages, etc.)
• Participates in monthly safety meetings such as BERT (Business Emergency Response Team)
• Verifies that lab cases are on hand for patients scheduled for such treatment the next day.
• Maintains a log of laboratory cases that are sent out and received.
• Assists patients in obtaining appointments with specialists to whom they were referred.
• Updates the patient’s information in the patient record.

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Patient Record Maintenance (Hard Skills)
• Revenue Collection (Hard Skills)
• Insurance Verification (Hard Skills)
• Log Management (Hard Skills)
• Safety Participation (Soft Skills)
• Lab Case Coordination (Hard Skills)
• Specialist Referral Assistance (Soft Skills)