DATA SUPPORT SPECIALIST RESUME EXAMPLE
Updated: Feb 23, 2025 - The Data Support Specialist assists with documentation for onboarding and servicing retirement plans while fostering relationships with cross-functional partners. This role involves analyzing data to identify patterns and anomalies, and translating business unit information into meaningful business analyses and customized analytical solutions. Additionally, the specialist guides financial advisors through the sales journey, manages processes to ensure proper onboarding, and establishes data governance standards for improved analytics.


Tips for Data Support Specialist Skills and Responsibilities on a Resume
1. Data Support Specialist, Tech Solutions Inc, Austin, TX
Job Summary:
- Collect, organize, and ingest data records for the content pipeline, including contractual, technical and scheduling details
- Support communications, reporting, and maintenance of ongoing content status tracking
- Authorize, manage, and audit resource permissions across tools resources
- Develop, ratify, and communicate training resources for calendaring tools processes
- Identify drive improvements for calendaring process tools
- Ensure that applications remain available and operational, restoring service in the event of issues or incidents
- Responsible for defining, documenting, and improving support processes for services and applications, implementing automation where possible.
- Make recommendations to a Specialist or Expert Software Engineer regarding technical problem resolution.
- Provide technical guidance to more junior engineers and analytical and innovative input into projects.
- Manage complex issues with external suppliers, internal development teams and management.
- Accountable for platform change management.
- Be accountable for the design or design validation testing of the IT components of platforms or customer solutions.
Skills on Resume:
- Data Management (Hard Skills)
- Process Improvement (Hard Skills)
- Technical Documentation (Hard Skills)
- Incident Response (Hard Skills)
- Change Management (Hard Skills)
- Training Development (Soft Skills)
- Communication Skills (Soft Skills)
- Technical Guidance (Soft Skills)
2. Data Support Specialist, Analytics Group LLC, Denver, CO
Job Summary:
- Provides support for data entry to the application users worldwide and provides occasional technical support
- Monitors and resolves issues related to the use of applications and data processes including feedback on data quality, consistency and compliance according to ICRC data entry rules and policies
- Analyses required and collected program and business data from planning to reporting
- Develops visualizations and reports contributing to the business rules and alignment guidelines
- Anticipates, identifies and documents recurrent data issues and functional problems related to the applications
- Regularly update and enrich the Knowledge Database to enable problem-solving by the Central Service Desk as much as possible
- Applies standard ICRC support processes, including call registration and compliance with L1, L2, L3 support processes
- Escalates unsolved and/or complex cases or evolutions to the hierarchy or teammates depending on the processes established
- Diagnoses and reports malfunctions accurately with suggested improvements to the application responsible as well as delivers regular reports
- Participates in the UAT campaigns and contributes to the evolution and maintenance of tools by reporting recurrent incidents to the project and maintenance team
- Organizes Webinars and Skype training for new and existing users and assists in training beforehand on system use or deployment of new functionalities
- Contributes to maintaining procedures and manuals based on the feedback from application users
Skills on Resume:
- Data Entry Support (Hard Skills)
- Issue Resolution (Hard Skills)
- Data Analysis (Hard Skills)
- Reporting Skills (Hard Skills)
- Knowledge Management (Hard Skills)
- Training Facilitation (Soft Skills)
- Communication Skills (Soft Skills)
- User Acceptance Testing (Soft Skills)
3. Data Support Specialist, Information Dynamics Corp, Raleigh, NC
Job Summary:
- Assist with documentation related to onboarding and servicing retirement plans
- Develop and foster relationships with various cross-functional partners
- Translate of business unit’s information into business analyses and necessary analytic ecosystem files
- Collaborate with the Retirement business unit to design customized analytical solutions and dashboards
- Analyze data to identify patterns and potential anomalies
- Take responsibility for resolving data issues
- Look for process, programming and data structure enhancements to improve team analytics
- Guide and support financial advisors through all phases of the sales journey and/or conversions
- Manage processes and create a continuous feedback loop with financial advisors and the home office to ensure conversions and sales are on-boarded in good order
- Educate financial advisors on resources available to them and their clients
- Establish data governance standards
Skills on Resume:
- Documentation Skills (Hard Skills)
- Relationship Building (Soft Skills)
- Data Analysis (Hard Skills)
- Customized Solutions (Hard Skills)
- Data Issue Resolution (Hard Skills)
- Process Improvement (Hard Skills)
- Financial Advisor Support (Soft Skills)
- Data Governance (Hard Skills)