Job Summary: 

• Collect, organize, and ingest data records for the content pipeline, including contractual, technical and scheduling details 
• Support communications, reporting, and maintenance of ongoing content status tracking 
• Authorize, manage, and audit resource permissions across tools resources 
• Develop, ratify, and communicate training resources for calendaring tools processes 
• Identify drive improvements for calendaring process tools 
• Ensure that applications remain available and operational, restoring service in the event of issues or incidents
• Responsible for defining, documenting, and improving support processes for services and applications, implementing automation where possible.
• Make recommendations to a Specialist or Expert Software Engineer regarding technical problem resolution.
• Provide technical guidance to more junior engineers and analytical and innovative input into projects.
• Manage complex issues with external suppliers, internal development teams and management.
• Accountable for platform change management.
• Be accountable for the design or design validation testing of the IT components of platforms or customer solutions.

Skills on Resume: 

• Data Management (Hard Skills)
• Process Improvement (Hard Skills)
• Technical Documentation (Hard Skills)
• Incident Response (Hard Skills)
• Change Management (Hard Skills)
• Training Development (Soft Skills)
• Communication Skills (Soft Skills)
• Technical Guidance (Soft Skills)

Job Summary: 

• Provides support for data entry to the application users worldwide and provides occasional technical support
• Monitors and resolves issues related to the use of applications and data processes including feedback on data quality, consistency and compliance according to ICRC data entry rules and policies
• Analyses required and collected program and business data from planning to reporting
• Develops visualizations and reports contributing to the business rules and alignment guidelines 
• Anticipates, identifies and documents recurrent data issues and functional problems related to the applications
• Regularly update and enrich the Knowledge Database to enable problem-solving by the Central Service Desk as much as possible
• Applies standard ICRC support processes, including call registration and compliance with L1, L2, L3 support processes
• Escalates unsolved and/or complex cases or evolutions to the hierarchy or teammates depending on the processes established
• Diagnoses and reports malfunctions accurately with suggested improvements to the application responsible as well as delivers regular reports
• Participates in the UAT campaigns and contributes to the evolution and maintenance of tools by reporting recurrent incidents to the project and maintenance team
• Organizes Webinars and Skype training for new and existing users and assists in training beforehand on system use or deployment of new functionalities
• Contributes to maintaining procedures and manuals based on the feedback from application users

Skills on Resume: 

• Data Entry Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Data Analysis (Hard Skills)
• Reporting Skills (Hard Skills)
• Knowledge Management (Hard Skills)
• Training Facilitation (Soft Skills)
• Communication Skills (Soft Skills)
• User Acceptance Testing (Soft Skills)

Job Summary: 

• Assist with documentation related to onboarding and servicing retirement plans
• Develop and foster relationships with various cross-functional partners
• Translate of business unit’s information into business analyses and necessary analytic ecosystem files
• Collaborate with the Retirement business unit to design customized analytical solutions and dashboards
• Analyze data to identify patterns and potential anomalies
• Take responsibility for resolving data issues
• Look for process, programming and data structure enhancements to improve team analytics
• Guide and support financial advisors through all phases of the sales journey and/or conversions
• Manage processes and create a continuous feedback loop with financial advisors and the home office to ensure conversions and sales are on-boarded in good order
• Educate financial advisors on resources available to them and their clients
• Establish data governance standards

Skills on Resume: 

• Documentation Skills (Hard Skills)
• Relationship Building (Soft Skills)
• Data Analysis (Hard Skills)
• Customized Solutions (Hard Skills)
• Data Issue Resolution (Hard Skills)
• Process Improvement (Hard Skills)
• Financial Advisor Support (Soft Skills)
• Data Governance (Hard Skills)