• Identify, escalate, and help resolve change requests, customer-reported incidents, data quality issues, and data source outages affecting products
• Receive, review, and internally action inbound notifications from data sources, alerts related to data quality metrics, and QA reports from third-party partners
• Track, validate, and communicate the priority and status of relevant work in progress to address customer needs
• Coordinate across teams to ensure issues are resolved promptly, and that customers and other stakeholders are aware of the resolution status and timing
• Support geographic expansion efforts by proactively identifying data quality issues as we onboard new data sources
• Assist with the identification of product and process improvements to reduce the volume of data quality issues affecting customers
• Supporting regional and global planning and operations initiatives
• Creating process and training documentation to support data process improvements
• Assisting the facilitation of system workshops and training
• Setting up data structures and hierarchies, including Product Hierarchy and Customer Hierarchy
• Providing project tracking support
• Effectively reporting on project deliverables, updating stakeholders and executive leadership

Skills: Data Quality Management, Incident Resolution, Cross-Functional Coordination, Stakeholder Communication, Process Improvement, Training Documentation, Project Tracking, Data Structure Setup

• Processing project refreshes and updates according to scheduled due dates
• Monitor and maintain project products
• Collaboration with internal teams
• Product review in each project, verifying outdated or delayed products, correction of frequencies and product names
• Take responsibility for maintaining project mappings
• Correspond with DCE for non-harvested product delays
• QA product specialties to validate variances
• Verify project vintages in Network360
• Documenting and maintaining procedures
• Preparation and upload of sales forecast
• Completion of all required corporate training

Skills: Project Management, Product Maintenance, Cross-Functional Collaboration, Product Review, Project Mapping, Communication Skills, Quality Assurance, Procedure Documentation

• Accumulate monthly sell-out data from wholesalers
• Calculating rebates, and gathering market data
• Ad hoc research for missing customer information
• Manage the link between internal and external customer information
• Safeguard the minimum required customer information on several platforms
• Close follow-up of membership lists coming from all customer organizations
• Create visibility of missing customers based on sell-out data
• Maintenance of existing reports
• Initiate the creation of new reports to gain additional insights
• Handling requests for ad hoc reports
• Updating stock files and sales files for internal and external usage
• Take responsibility for the preparation of the supply plan

Skills: Data Analysis, Rebate Calculation, Market Research, Customer Information Management, Membership List Monitoring, Report Creation, Stock File Maintenance, Supply Plan Preparation

• Detailed maintenance of existing customer information
• Take responsibility for the creation of new customers
• Order handling in the ERP system
• Communication with customers as well as colleagues both in Dutch and French
• Execution of various administrative tasks
• Own client onboarding processes and provide ongoing support to customers for educational analytics products. 
• Maintain platform connections, data integrity, and training, and provide pre and post-implementation oversight
• Provide first-line support to customers, responding to calls and emails within SLAs, focusing on first-call resolution and effectively managing any complaints
• Investigate, troubleshoot, diagnose, and resolve any environmental/network issues, aiding customers remotely and escalating if required
• Install extraction software and resolve any environmental issues
• Maintain and update self-help guides and distribute them to customers

Skills: Customer Information Management, Order Processing, Bilingual Communication, Administrative Task Execution, Client Onboarding, Data Integrity Maintenance, First-Line Support, Troubleshooting and Diagnostics

• Serves as the first line of communication for users, promptly responding to Tier 1 Help Desk Tickets and escalating Tier 2 and above tickets.
• Collaborates with users to best understand and resolve their questions and requests within the context of how they work and overall business needs.
• Records and tracks metrics, staff support ticket categorization, escalation, and responsible resolution teams.
• Proposes changes to service level agreements in partnership with resolution teams and the organization evolves.
• Builds alignment between users and resolution teams so support channels are transparent, efficient, and effective.
• Proposes changes to audits, adjustments to training, or new training needed, to improve the ability to use systems and data correctly.
• Partners in the initial development and maintenance of the central Salesforce knowledge base.
• Assists in publishing of knowledge articles based on questions submitted through the DASH (Data And Systems Help) inbox to develop and enable a stronger self-service environment.
• Participates in learning new technology and champions correct use of systems, especially during times of change and new releases.
• Seeks opportunities for professional development that enhance job performance including attending webinars, and seminars, and building networks
• Performs a variety of IT activities supporting an e-learning environment, such as designing curriculum content.
• Identifies existing content and converts it into an e-learning environment, then creates user support materials.

Skills: Help Desk Support, User Collaboration, Ticket Management, Service Level Agreement Proposals, Training Development, Knowledge Base Maintenance, E-Learning Curriculum Design, Professional Development

• Demonstrate understanding and compliance with HIPAA privacy requirements
• Proficient in the use of office equipment such as a copier and scanner
• Proficient understanding and ability to enter data into medical billing software
• Ability to utilize a personal computer, multiple networks and internet navigation
• Proficient understanding and ability to utilize Microsoft Outlook and its functions
• Intermediate knowledge of Microsoft Office, specifically, Word and Excel
• Ability to solve basic mathematical equations
• Ability to multitask, accessing multiple databases and sites at the same time
• Ability to work within deadlines and time restraints
• Ability to plan, organize and prioritize work independently, with team or leadership feedback

Qualifications: BS in Computer Science with 3 years of Experience

• Basic analytical and problem-solving skills.
• Basic written and oral communication skills
• Basic data mining skills with the ability to gather relevant information related to assigned work from internal and external sources
• Basic PC software skills and email
• Basic knowledge of files and tables as related to processes needed to perform assigned work
• Basic understanding of MS Office applications including Internet Explorer
• Basic time management skills with the ability to multi-task
• Attention to detail with the ability to evaluate data for data anomalies
• Ability to effectively work with personnel on all levels
• Must be a self-starter, flexible and highly detail-oriented, must be motivated and driven to succeed within the organization

Qualifications: BS in Cybersecurity with 2 years of Experience

• Proven experience or working knowledge of Microsoft Office Suite and Windows Operating System
• Knowledge of help desk support duties
• Knowledge of restaurant POS systems
• Knowledge of inventory and reporting systems and their use in restaurants
• Micros (Oracle) Point of Sale support experience
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Proven ability to deliver superior customer service
• Demonstrated verbal and written communication and interpersonal skills, attention to detail with accuracy, follow-up skills, and time management skills
• The ability to juggle multiple tasks while adapting quickly, and effectively prioritize assigned job duties to meet deadlines and objectives
• Ability to handle conflict, work under pressure/deal with high-pressure and stressful scenarios, and resolve uncomfortable situations with clients, customers, and peers

Qualifications: BS in Data Science with 5 years of Experience

• Experience performing similar duties in a professional business environment
• Knowledge of Microsoft Office software. 
• Ability to master basic MS-SQL skills to perform data mining for investigative use and regulatory reporting, 
• The ability to quickly learn proprietary and vended software applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read, understand, and interpret investigation reports, medical reports, medical bills, financial reports, statutes, regulations, contracts, and legal documents.
• Ability to understand medical and legal terminology. 

Qualifications: BS in Management Information Systems with 3 years of Experience

• High technical aptitude with the ability to quickly learn new software solutions and relate their usage and benefit to clients.
• Experience working within the staffing industry from an MSP/VMS capacity
• Must be professional and have demonstrated a strong commitment to exceptional customer service.
• Be detail-oriented, proactive, organized, accurate and fast with strong interpersonal, planning, leadership and time management skills.
• Ability to identify and analyze problem situations and develop an effective course of action for resolution.
• Must be a self-starter, self-motivated and able to perform in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills
• Proficient in Microsoft Office, with emphasis on Word, Excel, PowerPoint, and Project.
• Ability to respond effectively to technical inquiries or complaints from fellow employees, external sources, and regulatory or auditing entities. 
• Ability to effectively present information and respond to questions when interacting with managers, clients, claimants, attorneys, medical providers, witnesses, and others. 

Qualifications: BS in Mathematics with 2 years of Experience