Job Summary: 

• Responsible for the daily functions and customer support within the Data Entry team.
• Ensures that department goals and targets are met with the primary focus on quality data entry procedures and service for the customers.
• Accountable for ensuring the department policies and procedures are adhered to by the data entry team.
• Provide requisite training and work environment for self-motivated and empowered employees.
• Assist with the recruitment, hiring, and training of new employees and ongoing training and support for the team
• Develop action plans to improve the support for customers supported through data entry
• Monitor and develop programs to enhance employee recognition and career development for individuals on the team
• Regular communication and support for the team on service performance and updates on new company policy, programs, or services
• Completing and conducting performance reviews.
• Delegate, monitor, and coordinate department functions to meet deadlines required by customers and operations

Skills on Resume: 

• Data Entry Standards (Hard Skills)  
• Customer Support (Hard Skills)  
• Policy Compliance (Hard Skills)  
• Training Development (Soft Skills)  
• Recruitment (Soft Skills)  
• Strategic Planning (Soft Skills)  
• Performance Reviews (Soft Skills)  
• Team Coordination (Soft Skills)  

Job Summary: 

• Responsible for evaluating upcoming workload and forecasting staffing needs to meet data entry standards and quality indicators
• Determine support plan for data entry quality and customer interaction support through the team members
• Ensure compliance with Federal, State and Local laws, as well as, Iron Mountain policies and procedures
• Ensure customer data integrity by reviewing and analyzing system reports to validate data integrity and quality
• Maintain working partnership with District, Area, Division, and Corporate teams
• Communicate with Operations regarding data entry requirements
• Communicate with Administration team on any data entry projects and special pricing that may have to be administered
• Provide activity reports and data entry exception tracking for district review and analysis
• Recruit, hire, train, and supervise employees
• Implement new processes and procedures to improve efficiency

Skills on Resume: 

• Workload Forecasting (Hard Skills)
• Data Quality Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Data Integrity Analysis (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Communication (Soft Skills)
• Team Leadership and Management (Soft Skills)
• Process Improvement Implementation (Hard Skills)

Job Summary: 

• Oversee day to day processing of all caregiver new hire packets
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Oversee compliance with applicable legal requirements, standards, policies, and procedures
• Oversee advanced reporting
• Identify and implement process improvement efforts
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in, and assign, professional development and training activities
• Prioritize and multitask effectively

Skills on Resume: 

• New Hire Processing (Hard Skills)  
• Office Management (Soft Skills)  
• Client Advocacy (Soft Skills)  
• Stakeholder Collaboration (Soft Skills)  
• Legal and Regulatory Compliance (Hard Skills)  
• Advanced Reporting (Hard Skills)  
• Process Improvement (Hard Skills)  
• Multitasking (Soft Skills)  

Job Summary: 

• Process various educational, professional development, and employment documents and accurately enter data, maintain data security and confidentiality protocols and follow data entry processes and procedures.
• Provide technical assistance and support to Registry users, and promptly respond to telephone, email, and in-person inquiries.
• Work in close collaboration with the Operations Manager to support ongoing improvements and assist with achieving defined program goals and fiscal objectives to ensure project success
• Identify data integrity or data entry challenges and develop solutions.
• Perform general office duties such as filing, copying, scanning, etc.
• Directly supervises 5-7 employees within the Registry department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, addressing complaints and resolving problems.
• Resolve escalated complaints from internal and external clients

Skills on Resume: 

• Data Entry Accuracy (Hard Skills)  
• Data Security Management (Hard Skills)  
• Technical Support Provision (Hard Skills)  
• Project Collaboration (Soft Skills)  
• Problem-Solving (Soft Skills)  
• Supervisory Skills (Soft Skills)  
• Performance Management (Soft Skills)  
• Conflict Resolution (Soft Skills)  

Job Summary: 

• Coordinates and ensures accountability for all aspects of the billing and data entry departments
• Responsible for resolution of rejections, denials, and prior authorizations associated with third party insurance claims, e.g. PDP's Medicaid, etc.
• Communication liaison regarding Medicare Part D coverage and PDPs with Administrators, DONs, Admissions, Social Services, Consultant Pharmacist, Pharmacist in Charge, Data Entry, Billing, Resident or Responsible Party, Physician/Medical Director
• Educates staff on proper processes and procedures to coordinate work flow
• Participates in the hiring process and coordinates the orientation and training of the bill and data entry staff
• Regular communication with Pharmacy Controller and Pharmacist in Charge
• Complies with all HIPAA regulations
• Effectively and harmoniously interacts with facilities, physicians, and other pharmacy employees at all levels, promoting teamwork and demonstrating strong leadership skills and professionalism
• Communicates effectively with residents, families, staff, services and government agencies
• Verifies and clarifies any or all problems or inquires with the facility's documentation requests/needs
• Utilize reference materials available to improve skills regularly
• Promotes customer goodwill and enhances corporate image to support the corporate mission, values and philosophy

Skills on Resume: 

• Billing Coordination (Hard Skills)  
• Insurance Claims Handling (Hard Skills)  
• Interdepartmental Communication (Soft Skills)  
• Staff Training and Development (Soft Skills)  
• Hiring and Orientation Coordination (Soft Skills)  
• HIPAA Compliance (Hard Skills)  
• Leadership and Teamwork (Soft Skills)  
• Customer Relations (Soft Skills)  

Job Summary: 

• Train team members and ensure know duties and responsibilities
• Direct and allocate work to members of the Data Entry Team
• Monitor and evaluate the Data Entry Team's work
• Ensure the quality and accuracy of the Data Entry Team's work
• Provide feedback and guidance to the team
• Ensure team members understand and follow company policies and procedures
• Work with SMEs and stakeholders to ensure deadlines and SLAs are met
• Required to perform additional duties and tasks as required by the Company
• Provide excellent customer service to internal and external clients
• Troubleshoot and resolve issues with caregiver new hire packets

Skills on Resume: 

• Team Training (Soft Skills)  
• Task Delegation (Soft Skills)  
• Performance Monitoring (Hard Skills)  
• Quality Assurance (Hard Skills)  
• Policy Enforcement (Hard Skills)  
• Stakeholder Engagement (Soft Skills)  
• Customer Service Excellence (Soft Skills)  
• Problem Resolution (Hard Skills)